Fuelling estimated was at least 15 litres off if not more so I put more fuel in than what I was supposed to. $30 difference!
Richard L
Customer Reviews for Ulock Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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So friendly!
Rick BExcellent service à la clientèle.
Daniel FMerci
ANNETTE LGreat staff, straight forward rental. Overall, very pleased!
John SNothing they were excellent
Rad AThe ladies in the office were super friendly and helpful. The truck was easy to driving. Pick up and drop off was super easy. Merci!
HEATHER HExtremely satisfied with the service we received. The staff was fabulous!
Kristine PJust keep offering coffee!!
Garrin AI thought the staff at this location was exceptional and would recommend based on their great service thank you Larry Simon
Lawrence SExcellent customer service
Darren KVan was ready and clean. Exactly what I needed. Merci.
Lauren P20' Truck was on the older side. Seat was very uncomfortable as it was cracked & sagging. Experience at the location was very good.
Glenn WI will never use any other location that the Wellington Road location in Nanaimo. This is the 3rd time I have used them in just over a year and they constantly deliver amazing service, a friendly atmosphere and truly make my business feel appreciated.
Robyn CThe engine light was on. Also a very old truck. Performed well enough though.
PAUL HFuel charges seem not right and we put gas on it before we return. Still the fuel indicator not showing right and we need to pay extra 16dollars we thinking something wrong with fuel indicator.
Dick MUpgrade your signature capture terminals. Besides that all was great . 10/10
Daniel Pvery bad service, did not explain the expense and bill more than expected, very poor
Gurpreet SThe staff was super accommodating and friendly and they made us leave with a smile after the worst moving experience. Thanks so much you guys!
Shania SNothing I can think of! Vehicle was waiting for me and the paperwork was done quickly. Drop off was a snap. All good!
Jay CSuch a great experience. Stress-free, great van, fantastic customer service. Thank you!!
Rachael NA very pleasant experience all-around. The front-end young woman was beyond efficient and a total delight to deal with, and the manager polite and helpful. A great team!
Dave KGreat people at this location. Very courteous and helpful! 10/10!
James MEnjoyed the new van.
Doug GThe staff was very friendly and helpful.
VALERIE GAmazing service. Jaime I cant say enough. Good things about… made my day both pick up and drop off.
Michelle EPlease be sure the inside of windshields are clean. The inside of the windshield was not clean, so that when I drove into the sunlight I had difficulty. I cleaned the windshield interior myself.
Dan EThe ladies were patient and nice
Sharaf MWonderful staff… Riley and Jaime. Was a male staff too but didn't catch his name. All excellent. Nice clean vehicle.
Jacki SExtremely friendly service! 10 out 10 would recommend
Olivia DPlease install back up sensors / cameras will definitely boost your business.
Brendon DJamie and her team were very pleasant to deal with. I am impressed with the prompt service and especially with Jamie for her patience and kindness.
Bernice DNice and easy
Rohan BJohn was very polite and helpful, even went the extra mile to contact me about the stuff I left in the vehicle
Kimberly DPersonnel amical.
Stephen SService was fantastic. Welcoming, efficient and kind. Thank you Oren!
Amy SI was told the fuel tank was full and I noticed it was at a 1/4 tank. I was ordered back into the office and spent another 20 minutes re-doing the initial process again. I didn't have any time constraints so it wasn't an issue , just delayed. They were all kind and apologized for the wait. They need to check the fuel prior to renting.
Timothy HIt was all perfect no change needed
poul cThe tank wasn't full. It was about 45 miles away from being empty. I put more gas into it than what it came with. There will be no reimbursement. The engine light was on the moment I turned the vehicle on and stayed on throughout the move. The gas tank lid not on right warning light was also on throughout, even though I had it on right. The vehicle had some noise from one of its wheels - this is concerning!!! This vehicle needs some serious maintenance!!!
Horst BBoth employees who helped us (Jamie and unfortunately I don’t know the other employees name ) were friendly and helpful.
David SThe inside windshield was filthy. Probably doesn't usually matter but the day of my rental the sun was bright and low on the horizon making it very difficult to see. Other than that the truck was very clean.
Brian MExcellent service
Curtis BFriendly service. Very happy thank you
Jon HJon and the rest of the staff are great. Jon has always exceeded expectations, even when we are running late. Very understanding and superb client service! Thanks!!!
Debbie HSuper wonderful customer service and such friendly and welcoming staff !
Jessica STruck was clean and ready to go when I arrived. Checkout and checkin were prompt and efficient with friendly staff.
David GEverything was fine
Paul CI did my oil refuel and heard the click from the gas pump. However, uHaul insisted that I did not refill that to full. They charged me extra and did not inform me before hand so I could do the refill again. Total scam.
Chi HDon't use a call center for booking
jocelyn mStaff was helpful, friendly and quick. Great experience. Would rent there again.
Chris RTHE TRUCK WAS CLEAN, BUT, THE FRONT END SEEMED TO NEED WORK OR A SOFT TIRE. SHOULD DO MORE MAINTENANCE ..
Kevin BNo one at uhaul could answer what the environmental fee is used for. I guess another add on fee to generate profit. The daily rental charge is not really a daily rental but 6 hours. Daily rental to me should be 24 hours. The issue I have are with uhaul and uhaul only… the staff at this location are great and I have no problems recommending them to other people. Uhaul at corporate level are showing greed with their operations. Five stars to this location two stars for uhaul.
Mark CThe truck was older and had 200k km on it but ran well and did the job with no problems. The lower bed and ramp are good features.
Bill nJamie was amazing. Truck was clean. Brakes were soft. Could use an alignment.
Bryan LWe got charged $265 for a THREE HOUR rental and now they say they can't find any discrepencies and won't issue a refund. Terrible service
howard JGas tank was on empty, not a great way to start your rental when you have an appointment to pick up a load of materials.
David BMerci~~
Bumjun KGreat experience, staff was very good.
Jean-Luc Rcontinue the great customer service.
john m