Nothing. Jennifer proves she cares about the customer. I plan to go to her location for all my rentals.Michael H.
Customer Reviews for Unbounded Enterprises LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fort Worth, TX 76179
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h am à 5h pm
- Mar : 9h am à 1h pm
- Mer : 9h am à 5h pm
- Jeu : 9h am à 1h pm
- Ven : 9h am à 4h pm
- Sam : 9h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 10/27/2021 - 11/2/2021: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.ZACHARY L.
Man when I got there at first it a house and dont put any direction where to go to check.in confusingPHILIP J.
Very helpful and personable!DANIEL L.
Phone based return works great! Very easy.Fred P.
Very hard to get to. Almost no room to park trailer. I had to back in from the road through a gate.Timothy V.
Was very pleased that they had plenty of choices on site and the stsff was very helpful when I was rubbing a sew minutes lateGEORGE D.
Nothing your excellentJACE ALLEN B.
Le client n'a pas laissé de commentaire.THERESA V.
Very friendly service. I will be sure to rent from here again!Jason P.
The mobile pickup was a disaster. The UHAUL agent I was online chatting with was NOT helpful at ALL. Once the Uhaul location opened, the staff helped me and they took care of me how the online mobile pickup agent SHOULD'VE helped me. I can't say enough good things about the Uhaul location staff. She saved me as a customer for sure, and she was very helpful. The online experience was awful. If Uhaul needs more documentation or contacts than just me and my Driver's License, then they need to tell me that before move-in day aka the most stressful day of my year. Uhaul online experience exponentially increased my stress level and I'm just glad that the actual Uhaul location was opening soon after my mobile pickup time, otherwise my whole move would've been thrown off.TIMOTHY H.
Le client n'a pas laissé de commentaire.CARLOS A.
Jan was very helpful Thank you so muchCARMEN P.
Le client n'a pas laissé de commentaire.DARRYL C.
Not enough space to park a trailerEDDIE M.
have a location that answers the phone and when they text you they are busy and will call you back to actually do so. also have the equipment requested in order or notify the customer it's not available prior to pu. you know common courtesy. i ordered 10 blankets for my move to protect my goods when i pu the truck was told then no blankets available and go somewhere else to get them. needless to say the movers i hired were already to go and i had zero time to chase down blankets. So many of my wood furniture got nicked and scratched because i had nothing to protect them. i am 66 yrs old and have moved more than 20 times in my life and have always uses u haul. never again and would try to dissuade anyone i meet from using your company. fyi truck was filthy inside and back ramp was not working so when i called dealer she said her husband had not tighten two bolts above ramp so had to lift up piece which was blocking access to use. gotta love the customer service.PAUL R.
The service at unbound enterprise Is unmatched the most wonderful experience I have ever had dealing with U-Haul.MONTARIOUS S.
Le client n'a pas laissé de commentaire.BELINDA P.
Le client n'a pas laissé de commentaire.Karen U.
Le client n'a pas laissé de commentaire.Aric T.
Le client n'a pas laissé de commentaire.Crystal H.
Looked like junk yard. Picked up screw in tire from junk yard.Paul W.
very personable and excellent serviceEDWIN H.
Le client n'a pas laissé de commentaire.Pedro L.
The owner was did not open on time, she said she had to take her daughter to work, thought that was odd for running a business and was not there when we returned the equipment, said she had to go to the store. very odd for running a business.Christina W.
Previous renter trashed the Uhaul, but Unbounded Enterprises manager promptly cleaned the truck once she opened the gate of the truck. Very friendly and highly recommend.Jeremy G.
Be ready when we are scheduled to pick up. There were 2 of us waiting at 9:00 and she didn't get there until around 9:15.SCOTT L.
Gravel road in front of a rickety old shop in the middle of nowhere with no signs and a difficult entry.RICHARD S.
Le client n'a pas laissé de commentaire.Carrie C.
Even though hours are posted, there may be no one available on site to assist. Double check if you are using mobile device pick up and drop off.Scott M.
Jennifer was very helpful. When I returned the truck they wanted to charge me 140 $for gas fill up but when I showed her the picture of when I first got the vehicle she did some digging and figured out that the milage wasn't correct. She got the problem fixed and taken care ofRICHARD P.
The representative at this location was very customer friendly and courteousGREGG DONALD Y.
Awesome Service !!KEVIN H.
When setting up the UHaul, Jennifer talked to me personally to help me understand how the process all worked before I committed. Very helpful! Would certainly recommend!Tonya P.
Le client n'a pas laissé de commentaire.ANDREI P.
The rep was very helpfulSTEPHAN P.
Easy process. No wait timeJoshua C.
All worked outBLAKE B.
Please have a larger sign where the entrance is since this is just off the bridge. Also have no equipment near the road, as it was difficult to navigate a large truck without hitting it.Alejandro R.
When we came on site, there was no one there to meet us. No one was in the office. Then we called and the person that answered the phone could obviously see us but did not want to come and help us. This was on a Monday about 10 am. It was very convenient to be able to just drop off the truck and leave though. The site was very small and very little room for turning around.Chris C.
Le client n'a pas laissé de commentaire.CARLOS A.
Le client n'a pas laissé de commentaire.Pamela W.
It would help if someone was there to help with the drop off and acknowledge the returned equipmentBill H.
Jennifer was extremely helpful.Duane W.
Your system is completely unnecessary for the consumer!!! I called no one answered!!! Ever!!! No one acknowledged my chat for help!!! Ever!!! Finally later when I did get someone when we finally got thru to get the key the lock would not open!!!! Really y haul!!!! So then thus person routed us to a different location that was open to pick up a truck we waited and waited!!! And waited some more!!!!!!! Really!! We wasted 4 hours to pick up a truck!!! Your system is broke!!! Please take note where we got the truck I failed to get her name was great! However, she was only one person to help many. Sooo disorganized you are UHAUL. !!!!!!! Trisha Martin-Perez 803 4390285. Shaechic2@gmail.com I expect to hear from u haul and get compensation! And not just a refund â€¦.something big so I do not Talk honest and bad about u haul!!!Trisha M.
Not a thing. The person, Jennifer, I believe is her name, is an asset to your company. She is very knowledgeable and has a great personality. I wish there were more people like her in the world.DARLENE T.
Nothing, excellent customer service!!!CRYSTAL B.
I would use no other location and trust them completely for all my needs ....ERIK F.
The person responsible for this location was very helpful, respectful and appreciated my business. My overall complaint is that the UHaul app doesn't allow me to advance my closeout unless I share my location on my phone. I do not allow this for privacy reasons and wasn't able to complete the transaction UNLESS I did so. There is no option to continue otherwise. You already penalize me if I am in the wrong location (rightfully so), but forcing me to accept technology I am not comfortable with using is a bit too far. Otherwise, the rental went fine. Merci.JEFFREY F.
Le client n'a pas laissé de commentaire.RACHEL M.
Le client n'a pas laissé de commentaire.MATTHEW G.
Le client n'a pas laissé de commentaire.lauren V.
Le client n'a pas laissé de commentaire.KARYN S.
Jennifer was great to work with during this process. Great Customer Service!Michael D.
Windows needed cleaned. Floor was a little dirty.Joel W.
The owner of the company came out to see if we needed help with anything. Very friendly and supportive. I WOULD always rent a truck from them when needed. Very convenient to get the equipment too.BRAD H.
When dropping the haul truck off. Charged 39,20 $ for fuel even after filling the tank 2 blocks from the drop off location. Very disappointing as this was first time using u haulBruce S.
I own a moving company and need last minute equipment often to accommodate those that count on me and to date I have NEVER had anything but the VERY BEST SERVICE from this facility and have actually detoured ALL IF MY NEEDS to the husband and wife local owned location for not only their personal beliefs and over all kindness but their ability to go above and beyond the National services or the storage faculty located on highway 287 that never proved to be honest and trustworthy .... I cannot say enough good things about them and refer everyone I know to this specific location on business north 287 as hey are NOT one in the same .... You will not find better people or better service that I promise you !!!!!DERIK F.
Le client n'a pas laissé de commentaire.BENJAMIN M.
Don't allow customer service to change reservation once made and verified trucks available at locationLAURA L.
Le client n'a pas laissé de commentaire.Tilia B.
Le client n'a pas laissé de commentaire.Scott M.
This location was great and went out of their way to help me after uHaul had sent me 20 minutes, in the wrong direction to pickup due to non availability at my guaranteed location.JASON S.
Le client n'a pas laissé de commentaire.Verlin M.
I returned my trailer an 4/18. No one was present and the online check-in was not working. I called on 4/19 and was told the system was still down but that there wouldn't be a problem. Now I have additional charges for a late return. This is completely unacceptable.Matthew L.
Le client n'a pas laissé de commentaire.JESUS R.
I always enjoy my experience with Uhaul. I will always keep going to them for truck rentalsCARLOS H.
The lady called us and was extremely rude to us about where we parked the trailer. We did not block the entrance and the lot was so crammed with trailers and trucks that we could barely get our truck in and out, so we didn't have a choice but to park it where we did. We even offered to drive back and move it.. She was extremely unprofessional and I've never had a person from a business speak to me so rudely.JOHN O.
Le client n'a pas laissé de commentaire.Carrie B.
Le client n'a pas laissé de commentaire.JORDAN A.
Customer service was good but there were too many rentals crammed into too small of an area. It was difficult to park the rental when returning itJOSEPH M.
Back of Cargo Van was not cleaned up from last person, but still ok to use. The U-Haul rep was very understanding and helpful. Checking back in was very easy to do.GORDON P.
Owner did fabulous job with customer service.JOHN D.
Nothing that was the easiest experience I have ever had with a rental company. Very friendly and caring people. Thanks very much!ROY B.
The manager, Jennifer, was Great!!!!!!!!!!!!,,,she answered all my questions, mechanical and all, very efficient , very knowledgeable and everything was on time and ready to go. Great u haul manager!!!!!!LARRY JOE R.
Le client n'a pas laissé de commentaire.BRIAN M.
Great service and awesome owners! Plenty of selection!MICHEAL B.
Not sure which location missed the mileage check but I am now being charged for over 3k miles when I only traveled 40 tops.Russell M.
-I understand that it was out of precaution regarding COVID and the employee not feeling well but closing the place with no warning made it much more difficult for us to return our uhaul. I obv don't want anyone to be exposed to COVID and I appreciate the caution but the situation could've been handled differently and still followed CDC guidelinesSHELLY M.
Le client n'a pas laissé de commentaire.Valerie J.
Jen was awesome. She knew what I needed and got me out and let me return the same day with no problems.TROY STEPHEN J.
A+ Great people, great, honest service; can't speak highly enough regarding Unbounded Enterprises. It is actually the first enjoyable experience I've had picking up uhaul equipment; plus they were available to answer questions promptly on the weekend when I needed to extend the rental.Willis M.
Le client n'a pas laissé de commentaire.janice H.
Le client n'a pas laissé de commentaire.Bradford H.
Le client n'a pas laissé de commentaire.SANDRA KAY C.
Le client n'a pas laissé de commentaire.Lara S.
Le client n'a pas laissé de commentaire.DIANA H.
Le client n'a pas laissé de commentaire.Xavier D.
Great people to work with.Barry S.
***Please disregard the false review from Sheena Ratcliff*** I was able to review the video footage of these false claims that this owner was racist or made racist remarks. The owner was inside the property and was told over the phone by this customer that someone needed to come outside and get this return done fast because she is black and there are Trump signs on the property and she didn't want to get shot. When the owner went outside to show she wasn't a threat and to de-escalate the situation, Sheena asked her husband to back up because the color of their skin is a problem with the Uhaul owner. This customer was also seen on video walking away after the owner asked her to leave and that she would return the truck herself as she was now terrified of the customer after all the accusations and ranting on the property. The CUSTOMER, Sheena Ratcliff was seen and heard on video calling the Uhaul owner a racist b**** yelling "there are Trump signs everywhere, you know you're racist" DISREGARD the review as this customer was way out of line and only upset over 1 Trump sign that was on the house in front of the Uhaul building. Her claims are completely FALSE!!! A customer showed up when the phone call happened and will also post her review as well noting there were no racist remarks coming from the owner. Please do NOT take her review as anything but someone who's mentally deranged from what I saw.Joe P.
This location had Trump signs every where. When we arrived no one was around. I called and was told with a loud rude tone, "Don't you know how to check it in online?" Then when she came out and saw we were black, she grew angry and started yelling for us to leave the property! She refused to check in the truck. She took a picture of our licence plate. I had to call Uhaul and wait on hold for 1 hour to verify the truck was checked in. I called back to her while on hold and was met with more racist remarks! Shame on you Uhaul for not contacting locations that are friendly to all people!Sheena R.
Le client n'a pas laissé de commentaire.Scott T.
Need better visibility for location. If no trucks were parked in front, wouldn't know it was a u-haul locationTHOMAS B.
Le client n'a pas laissé de commentaire.Keith M.
Le client n'a pas laissé de commentaire.BEKKI D.
Jennifer worked very hard to get me on the road with the company computer not working or extremely slow.. Will rent from them as needed in the future..William K.
There must have been a mis-communication as I did not want any of the insurance as I have full coverage on my truck which covers everything including towing and equiipment. I stated this when I rented the trailer. I rented the trailer at one location and picked it up at another location as the rental location didn't have the trailer. I was charged 8,00 $ for safe tow coverage which I did not ask for. Please reimburse my credit card for the 8,00 $. Merci!HOMER WAYNE M.
Road construction has this location almost completely cut off have to go past the location and access it via a dirt path that is riddled with craters big enough to swallow a small car. The drop off location was clean and decently lit, but could a little more lighting.Lyndi A.
Need to work on your computer basic program.. took over 30 mins to input basic data.....William K.