Customer Reviews for United Auto Sales
(Concessionnaire U-Haul dans le voisinage)

415 évaluations

368 E Fleming Dr   Morganton, NC 28655

(828) 433-0601

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • 9/23/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(828) 433-0601

368 E Fleming Dr
Morganton, NC 28655

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • 9/23/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Very kind and friendly individual. He represents your company exceptionally well.

Pendleton A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
3

The process to obtain the keys to the truck were not convenient and very time consuming. The cab of the truck was also very dirty!!

Alexis T. 
Évaluation :
2

We did not realize this location was only open until noon. We got there at 2ish to drop off and no one was there to help get trailer off hitch. This one did not have a crank to move it up and down so me and my boyfriend had to lift it off our self. And took forever. We had given up at one point and didn't kno what to do. Thankfully I had a small car Jack in my car and was able to get it off. We were really disappointed there was no help nor any drop off info given at pick up.

Elizabeth R. 
Évaluation :
5

The pick up and drop off were easy and the service was excellent.

Catherine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason J. 
Évaluation :
3

Location is about 3 miles outside of downtown Morganton. Staff is very friendly and can help load up your trailer or Truck.

JOSEPH H. 
Évaluation :
4

Very nice customer transaction!

MELISSA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
4

The representative was helpful and efficient

jay B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad F. 
Évaluation :
5

This is the way you would like for all businesses to operate.

JAMES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra H. 
Évaluation :
5

Friendly, fast, on time, professional service.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina K. 
Évaluation :
3

the u share gps was wrong.took me 2 hrs to get uhal. it kept saying we weren't on-site. had to call customer service to have gps override. otherwise not bad

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon M. 
Évaluation :
5

They were closed. Just parked and dropped keys in the dropbox. Maybe a sing as to where to park would be good when closed. We were not sure if we left the truck and trailer in the right place.

Allison W. 
Évaluation :
4

Everything was great .

DANYLL R. 
Évaluation :
4

The clerk said she was not expecting a truck to be returned that day

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth N. 
Évaluation :
3

Big dealer less than 1,5 miles away. Had a sock n a partial water bottle in grannys attic, aswell as the muffler was torn off. Very loud truck!

Mark F. 
Évaluation :
5

Great service

BALLANCE M. 
Évaluation :
4

Only problem was waiting for the service rep to get to the building. I got there after the reported opening time and had to wait fir some time until the agent got there. Otherwise the transaction was fine.

ROBERT K. 
Évaluation :
5

The man behind the counter was great and outlined everything for me

SHEILA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracey M. 
Évaluation :
1

2 blown tires requiring roadside assistance; passenger rear blew first 15 miles fro our starting point and was shredded; this added 2 hours to our trip; tire guy said the tires were overinflated and he checked and corrected them all; then the front driver's side blew on the highway miles between exits and we waited forever for roadside assistance on a shoulder in a somewhat dangerous spot.; added 4 hours to the trip; an 11 hour and fifteen minute trip took 19 hours and was totally unpleasant

RICHARD R. 
Évaluation :
4

Staff was very helpful. Truck was sort of in a tight spot to get out of, so they drove it out for me, even though it was raining.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Archie E. 
Évaluation :
2

No because I was charged twice and still can't get an answer from either the location where I rented the truck or the online U-Haul website I've tried calling and nobody can give me an answer but the truck was well clean and very well maintenance

TODD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff R. 
Évaluation :
1

The male at the front was very rude. Would barely let me speak. Did not make me feel welcome. When I went to go back inside to ask for a confirmation of drop off, he met me at the door. I didn't even step foot inside. He cracked the door and handed me the confirmation through the crack of the door, said here you go and shut the door on me. 10/10 do not recommend this guy or drop off location unless you want a bad experience.

JESSICA ANN F. 
Évaluation :
5

UHaul Rep came in early to meet my needs and was very efficient in getting me on the road

Clay D. 
Évaluation :
5

All was great

mary L. 
Évaluation :
5

United Auto Sales staff were very friendly and helpful during the process.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
3

For the mobile pickup option, the verification process needs to take place *before* you come to pick up the vehicle. Process was slow and aggravating on cell service and waiting for agent to verify was ridiculous slow. That whole process took over 30 min and that sucks esp when you're standing in a hot parking lot!

Kristofer K. 
Évaluation :
1

Terrible service and poor service. If they show operating hours on Saturday am, then be there. The online screening / approval process sucked ass

Chad H. 
Évaluation :
5

The trailer pulled well and no problems, but, it leaks rain on top, right, front. (Soaked part of a mattress

Mark D. 
Évaluation :
2

Location was an hour out of my way, I reserved at my location 3 weeks in advance, just to have to drive an hour to get the truck and an hour back to my apartment to move. Plus spent over an hour trying to pick up the truck and uhaul app was not working correctly. Spent 35 minutes on the phone trying to get help. Finally got in my truck at 9am and was supposed to be in the truck at 7am. Highly do not recommend 24-7 truck share

Keri L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
2

The business was supposed to open at 9, no one showed up till 9:15. He was rude from the moment I asked for the U-Haul. The U-Haul had cigarette butts in the cab.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl W. 
Évaluation :
5

I made a reservation on June 17th (confirmation # 28322115) for a pick up in Hickory NC. While on my way to pick up the vehicle (2 hours in to a 4 hour trip) I received a call informing me that my truck was not available and I would need to pickup the vehicle at an alternate location. This alternate location added mileage to my original plan. To my unbelief I was charged an additional fee on return for being over the mileage.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
2

I would not recommend uhaul to a friend or enemy, period.

Jennifer B. 
Évaluation :
3

Was charged 26 bucks for gas for less than an 1/8th tank of fuel. I have pics of fuel guage when I got it and when I returned it. I brought it back with less than a 1/16th lower.For such a large company thats pretty low down??? Esp since I was inconvenienced when I picked it up. Whatever!

ANDREW D. 
Évaluation :
4

Not ask customers if they've been vaccinated.

kirk H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENT B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
1

We were over charged, and vehicle was not cleaned, not to mention we got sick hours after using the vehicle.

CHRISTOPHER V. 
Évaluation :
1

The van we rented was muddy inside and out, not cleaned at all. The dash wasn't wiped down, it had human hair and what we assume was smoke haze on all the gauges and inside windows. The seats were completely covered in pet hair, top to bottom. It filled an entire lint roller. The side door wouldn't open, and wasn't closed all the way so air noise was an issue the whole trip. They gave the van to us with the CHANGE OIL indicator on, AND a tire pressure warning that they told us to ignore and to "drive in manual/low gear the whole way to avoid blowing a tire" The gentleman behind the counter was cursing up a storm about another employee who quoted us one price, that he didn't want to honor, and so then they charged us another price entirely. He was sexist towards women (his attitude changed immediately when speaking to a man) Very dissatisfied,, would not wish this customer experience upon my enemy. To Improve: Sexism training. Clean the vehicles. Repair the vehicles. Train the employees to quote proper prices and to not take a "2 hour lunch" to avoid having to honor that price in person.

Carolyn D. 
Évaluation :
3

Muddy lot (it was raining) - a concrete or asphalt patio would have been better - but otherwise everything else was good, with friendly and efficient service.

Luiz G. 
Évaluation :
1

The truck that we had barely ran, it made a very loud rattling noise every time you accelerated and shook the faster you drove. Then we ended up keeping the truck an extra day but were never informed that the insurance and the dolly was pay per day.

LaTisha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charlie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEDRA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Very good experience. Very nice people. Truck was very clean and ready to go. Very Satisfied. Thank You !!!!!

Ame H. 
Évaluation :
1

Uhaul destroyed my ubox they suck

gerald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugenia H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
3

The trailer I rented did not have a tongue jack. I was not able to lift the tongue to remove the trailer and I have a very bad back. You need to weld tongue jacks on your heavy trailers and equipment before someone gets hurt and you get sued. Thanks

Dennis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
2

The first truck we were given was dirty and had a check engine light on. We pulled out of the parking lot and it stalled. By the time I could get it turned around and head back to the dealership, it stalled four more times! No discount or anything was offered.

Roger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
1

My name is Ella Tamalavicz. I reserved, and rented, the 15' truck for moving on Saturday, September 5, 2020. I was quoted and understood I was paying approximately $40. Twenty-nine for rental plus $10. appliance dolly. I rejected the additional insurance coverage. Today, I found your company charged me $114.!!! Fraudulent! I contacted my bank. The truck was returned filled with gas, and in excellent condition. It was driven less than 12 miles total. Corey Brooks was the chosen driver. Please address any future correspondence to me, Ella Tamalavicz at my email address you have used and have on file. Please address this fraudulent charge at once! I will call the local dealer tomorrow, but I expect your company to correct this fraudulent charge. Thank you. Ella Tamalavicz

corey B. 
Évaluation :
5

I did not get the 10 foot truck that I reserved. The afternoon before I got my truck u haul changed my reservation to a bigger truck that I did not need or want. The bigger truck made my move a lot more difficult.

Rodney R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle B W. 
Évaluation :
5

you did well.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve C. 
Évaluation :
5

Very friendly staff Very good equipment I will definitely recommend this uhaul location to my friends

Marvin B. 
Évaluation :
1

We were terrified by the surly, obnoxious representative at the pickup location. Repeatedly: "DO YOU WANT THE TRAILER OR NOT!"

John W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stanley C. 
Évaluation :
5

5 Star ⭐⭐⭐⭐⭐ service, very helpful staff, I would definitely recommend to family and friends, your services was heaven sent, and from me and my daughter, we greatly appreciated it, and may God bless you and your entire staff! 🙏 Ralph D Phillips

Ralph D P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

danny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nnekka R. 
Évaluation :
4

I have rented from u haul multiple times without issue. This time my reserved equipment was not provided and my pick up location was changed without me being contacted. It is my understanding that this decision was made by corporate and not at the pick up location

Grant H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon M. 
Évaluation :
5

Professional courteous staff. Well-informed me about driving truck and returning.

April D N. 
Évaluation :
4

The person before me left wrappers, cigarette buds & trash in the back of the uhaul. The front had like drink spill stains all over the doors & cup holders. Online only let me upload one picture to show the mess before I rented the truck so I also had to clean it out from someone else's mess before returning the truck because I didn't want blame for it. This is also the 3rd uhaul I've rented with low wiper fluid.

ALEXZANDREA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C. 
Non les évaluations ont été soumises pour cet établissement.

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