Customer Reviews for United Mini Storage
(U-Haul Neighborhood Dealer)

843 évaluations

1930 N Pinellas Ave   Tarpon Springs, FL 34689

(727) 493-2455

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 9 am–3 pm
Heures d'ouverture spéciales
  • 3/31/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(727) 493-2455

1930 N Pinellas Ave
Tarpon Springs, FL 34689

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 9 am–3 pm
Heures d'ouverture spéciales
  • 3/31/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

No improvement needed. It was a pleasure all the way. When the need arises, this is my go to place for rental trucks.

Reynaldo David Mercado 
Évaluation :
5

No volvere a rental de esta compañia el proceso es muy complicado siempre habia rentado en esta conpañia pero esta vez fue una pasadilla

James Griffin 
Évaluation :
3

I will not come back

HYLA PITTS 
Évaluation :
3

Hidden fees

Amanda Jane Smith 
Évaluation :
5

Customer service was great, as it always is at this location

RICHARD WHEWAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea Allison 
Évaluation :
2

The staff was not friendly will not use this location in the future. The truck check engine light was on and the drivers seat belt was stuck and did not work.

William D. Brightwell 
Évaluation :
5

What U-Haul can do to improve the overall customer experience of the brand would be to benchmark this location in its professionalism, courtesy and representation of U-Haul. My experience was seamless and it exceeded all of my expectations. Tarpon Springs , Nelson

Nelson Garcia 
Évaluation :
5

Lady at desk was very nice, attentive and got us on road quickly. Locstion is great, returns easy.

RICHARD WHEWAY 
Évaluation :
5

The customer service was exceptional!

DANIEL JEAN LEGAULT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J. Mathews 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Lee Hatton 
Évaluation :
5

Super Job

Marcus Khan McManus 
Évaluation :
5

No improvement needed

Deborah Jean Pitt 
Évaluation :
5

The management and staff members are friendly, courteous, and respectful. The facility is spotless from the units and trucks, to the office itself. VERY impressive, the best we've seen from Uhaul!

Caseem Michaels 
Évaluation :
1

When we arrived to pick up the truck we were told they did not have a appliance dolly in stock, which we had reserved online. We were told to get one from a uhaul in the next town. When the man called to confirm I was picking up the truck that morning, he could have mentioned they did not have a dolly. It was very inconvenient. We will not use this company again.

Pamela Jean Schiavone 
Évaluation :
5

Kimberly/Shane....run an efficient operation. Their attention to detail and the customer's needs are their #1 priority. Plenty of inventory on hand to handle all of your moving needs.

EDWARD BATES 
Évaluation :
5

Kimberley/Shane run a quality rental service at this storage location. Their attention to detail is second to none. The customer is their #1 priority. As far as the storage facility, they manage a quality facility with extreme focus on the detail and needs of each customer.

EDWARD BATES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

August Francesco 
Évaluation :
5

Shane/Kimberley run an efficient office with professionalism and knowledge. Although fairly new to the facility, they have managed it with extreme knowledge of the industry.

EDWARD BATES 
Évaluation :
5

Kimberlee/Shane run efficient operation and provide professional assistance as needed.

EDWARD BATES 
Évaluation :
4

I would not recommend using the app to obtain the equipment after hours. It is difficult to use and not user friendly

William McCann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie A. Weiss 
Évaluation :
5

Having an appliance dolly on hand would be nice, otherwise was a good experience.

George wESLEY Paschal 
Évaluation :
5

U-haul app does not work in this area according to store clerk.

Gary Washer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Jean Dematteis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Anthony Smith 
Évaluation :
5

Linda was great. Friendly and efficient.

Michael Morawski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Henke 
Évaluation :
5

For a one-way rental it would be nice if your trucks were equipped with cruise control and a USB PORT. 900-mile drive without cruise control was a nightmare. Also a problem keeping the phone charged without a charging port in the truck. I have rented from Penske many times, which are standard in their trucks.

Bruce Anderson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SARAH NOGGLE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Sottong 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine Casatelli 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Bernard 
Évaluation :
5

Great experience and I will definitely be back!

Rob Ollerdisse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Harrison 
Évaluation :
5

Personnel was ready with my online order from the moment I walked in. She was very professional, pleasant, and informative. The vehicle was clean and had no bad odor. It was a very positive experience.

Rebecca Lopez 
Évaluation :
5

Ther overall experience is this service is too expensive

Charles Mack 
Évaluation :
5

Everything was great! Thank you so much for making my day go smoothly!

BRADLEY BARANOWSKI 
Évaluation :
5

Great people convenient location.

Joseph Malyk 
Évaluation :
5

Wonderful experience and sales clerk was amazing Give her a raise she deserves it!

Carl Wolfe 
Évaluation :
5

Gee and Charles run efficient and well managed facility. Very knowledgeable and congenial people that put customer first.

EDWARD BATES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Cocci 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabiola Snell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Grano 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lauren Frazier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Albrecht 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Vilomara 
Évaluation :
5

Gee was quite possibly one of the sweetest souls I've had the chance to interact with! Location was easily accessible, truck was clean and ready to go. I was moved to her location after my previous rental location couldn't handle my rental - very thankful it was! Gee was there to help when we hit a stumble trying to figure out how to use my certificate from a previous rental. Always really positive which is a breath of fresh air in today's harsh world.

chloe Siegfried 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Dogali 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian hoffman 
Évaluation :
5

Easier way to get in the truck, was a mobile check in and the storage place people had the keys inside

Pablo Rodriguez 
Évaluation :
5

Staff was courteous and extremely helpful.

Michael Johnson 
Évaluation :
3

The truck had a filthy interior and it had a strong odor that smelled like body odor and cigarette smoke. I spent over an hour cleaning the inside of it so that I would be able to stand sitting in it for a 960 mile trip. I checked the oil because I heard the engine making a slight ticking noise and it was 3 quarts low on oil so I used my own money and put oil in it so that I would not end up on the side of the road somewhere. There also was a major confusion on where we were to pick the truck up because of the availability of furniture blankets. I put the order in at the Palm Harbor Florida store and they sent us to the Clearwater, Florida store saying that they have the truck and the blankets available there and when we got there they did not have the blankets there which got my wife got a little nervous and the employee treated my wife very rudely. From there we left and went back to the Palm Harbor store and told them that they did not have the blankets available at Clearwater and that we were treated badly at Clearwater. So they put another order in to pick the truck up at Tarpon Springs and they assured us that they would have everything there the next day when we picked the truck up. After we left the Palm Harbor store they changed the order again and I was not aware of it and we were supposed to pick the truck up at New Port Richey but we ended up picking up at Tarpon Springs and it still did not have the furniture blankets that we needed . So after picking the truck up I got a phone call from New Port Richey ,I believe it was the store manager there and he wanted to know if we were picking our truck up that day which I knew nothing about and he said that we were supposed to come there because he was the one that had the blankets available so in the end I ended up going and buying furniture blankets somewhere else.

Deron Foster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krzysztof Hippe 
Évaluation :
5

The managers of this location (Charles and Gee, I believe) were incredible!

robert shelnutt 
Évaluation :
5

Charles and Gee are the absolute best to work with.

Jeff Porter 
Évaluation :
5

United Storage location is always so pleasant, helpful and clean. I would highly recommend this facility to friends and family

Holly Enlow 
Évaluation :
5

Managers were friendly n courteous

Deena Gustafson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances Condon 
Évaluation :
5

Great people that operate this location very friendly

august francesco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Veldboom 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle Geraci 
Évaluation :
5

Beautiful couple working i the office was really friendly and helpful well respected and kind , I recommend them with a great service, good customer service.

Joseph Lahlouh 
Évaluation :
5

Friendly and just awesome service - my compliments to the amazing young lady who helped me:-)

Kevin Costello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mateo Acevedo 
Évaluation :
5

fantastic staff, thank you so very much Gee for your extraordinary assistance!!!

Gabriele Chidichimo 
Évaluation :
5

All though the truck I had reserved was not available it was not the fault this location and they did get me a unit that would serve my purpose for the same price as the original rental. Very helpful, very cortious

Larry Link 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie Steiner 
Évaluation :
5

Great customer service!! Made me feel better on a not so great moving day ! Definitely will recommend and will be back in the future

Rebacah Murchie 
Évaluation :
5

G and her Husband were extremely helpful and super friendly. I would rent from there again anytime, or just go and hang out with them! Merci.

Sarah McCleary 
Évaluation :
1

As a long-time UHaul user, I have never had such an awful experience as this. The truck was in very poor condition for driving and I felt my safety in danger several times. This location needs to be reviewed by corporate before someone dies. That is only a small part. I called in because I have never picked up after hours and the man who picked up had a terrible attitude and I had to pry answers out of him on simply how to get the keys. He failed to recognize an uninformed customer and ended the call with "eh you'll be alright". I will NEVER use this location again.

Avijaiel Love 
Évaluation :
5

Everyone was so pleasant to work with. It was an easy rental process and return. Will definitely go here first again. Very customer oriented!

Terri Munson 
Évaluation :
5

Sales girl was great and very courteous and a pleasure to deal with

RICHARD ALBRECHT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN HIMARGIOS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne Anderson 
Évaluation :
5

So I've used UHAUL several times. The fact that I literally always have a problem - not so much with the places I'm getting the UHAUL from - but with UHAUL itself is getting exhausting. The system always craps out while renting the truck. There's always some kind of issue. I was charged an extra 8 dollars because locations changed on me last minute. An extra 4 miles both ways And while I know $8 isn't a lot it's just more than I wanted to pay to move a couch. I understand trucks go down for maintenance and what not but why even show them available online if that's not the case? I called customer service and was told the estimated wait time was 5 minutes. 45 minutes later and the lady just notes in my file that I'm upset about the extra mileage I had to go. The lady at the storage facility I rented from was absolutely wonderful and I thank her so much for being kind and willing to help me. But the lady at the first place scoffing at me saying …well it's only 99 cents a mile was mildly off putting. Not everyone has an extra $8 budgeted for moving a singular piece of furniture. Not everyone's financial situation is the same and for UHAUL to just move my pick up location and not compensate for the extra mileage sucks.

KENDYL HENDRICKSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael Batista 
Évaluation :
5

very nice folks

Steven gravatt 
Évaluation :
5

Absolutely nothing to improve you regarding your location, service, and especially the wonderful people at United Mini Storage!! 👌👌😄😄

Dorothy Baker 
Évaluation :
5

Very friendly and helpful ! Will definetly use them again !

Tony white 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Petrakos 
Évaluation :
5

Great service Will use again!

Debra cook 
Évaluation :
5

Kind, friendly, great service. I would recommend location to a friend.

Sheryl Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Lewis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry Johansson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY REED 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Schmalix 
Évaluation :
5

Poo

JoAnn Shayhorn 
Évaluation :
5

Incredible customer service, my “go to” location.

Wendy Sharp 
Évaluation :
5

Gee was extremely helpful in correcting an issue I had with another location's reservation. This my 3rd rental from her site and I will choose her location the next time as well. Very courteous and professional. Merci

David Bender 
Évaluation :
5

No negative feedback needed. The rental was smooth and easy, I was able to extend my rental for one extra day too!

Yaheem Murph 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM WALTERS 
Évaluation :
5

We had a hard time getting the truck back but they were great

Kathie Reece 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW MILLER 
Évaluation :
1

Le client n'a pas laissé de commentaire.

clearance cole 
Évaluation :
1

Very poor experience

JAYSON BRANDGARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemarie Fabien 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anthony fratello 
Évaluation :
5

Very personable service, quick check in/out, efficient. Will return here for next rental just for the staff 

Katie MacNeill 
Non les évaluations ont été soumises pour cet établissement.

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