Customer Reviews for United Self Storage
(Concessionnaire U-Haul dans le voisinage)

819 évaluations

11214 US Hwy 19 N   Port Richey, FL 34668

(727) 862-0177

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 3h pm
  • Dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(727) 862-0177

11214 US Hwy 19 N
Port Richey, FL 34668

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 3h pm
  • Dim : 8h am à 12h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent

Robert Y. 
Évaluation :
5

Fast and friendly, thanks

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela F. 
Évaluation :
2

Had me delivering the trailer back to another location which charged me more money constant fees and outrageous charges won't use U-Haul again

Taylor M. 
Évaluation :
4

Price per mile is too high

Kevin L. 
Évaluation :
5

The employees at this location are really great, pickup and drop off of the moving truck was easy and quickly done.

gloria C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
4

Truck didn't want to go in gear. No forward or reverse. Left to fend for myself 30 miles from home.

Michael Z. 
Évaluation :
5

Great people! All of the staff were extremely friendly, helpful and accommodating. Everyone there was really and genuinely helpful and informative.

ADAM T. 
Évaluation :
5

Just so many hidden fees.im sure that's Uhauls fault not them personally.They were so nice,helpful.

cheryl B. 
Évaluation :
5

The truck ran great and I got better gas mileage than I expected too. The staff there is friendly and efficient. I would recommend this place. Five stars ✨

Tasha G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

This was the best experience I've ever had with u-haul.

Terry L. 
Évaluation :
5

It has become the only U-Haul location we will go to because of the cleanliness of the facility & the customer service we get every time!

Patricia G. 
Évaluation :
5

We rented an open trailer to haul a refrigerator. Pick up was very easy & drop of even easier! Very nice efficient employees. Will recommend this place to anyone!

jannet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori P. 
Évaluation :
5

Always a a great experience at this location. Alex and his team are awesome

JORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L. 
Évaluation :
3

Rude and disrespectful employees!!! We will NEVER go to this location ever again!!! DON'T MAKE PAYING CUSTOMERS STAND OUT IN THE RAIN FOR 30 MINUTES WHILE TAKING OUR CREDIT CARD AND LICENSE INSIDE. GOD ONLY KNOWS WHAT WAS DONE WITH OUR PERSONAL INFORMATION!!!!! COVID OR NOT!!! The other UHAUL store allowed me in the office but unfortunately didn't have what I needed.

Mathew D. 
Évaluation :
5

The managers were very kind and professional

Elaine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane H. 
Évaluation :
5

Always A1 service. I selected some unwanted items in my online rental process and was accommodated and refunded without hesitation. Would rent again.

Sharisah O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

Great people. Very quick and very professional.

Rick R. 
Évaluation :
5

I believe the host was Sarah, she was excellent and had great customer service skills.

Ray L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Isaias R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelby T. 
Évaluation :
5

Excellent, clean and friendly customer service. Very professional.

Charles T. 
Évaluation :
5

very friendly and helpful owners. we needed to switch trucks because we thought 26' was to big so we exchanged for 20,. got home and packers said I needed the 26, so had to go back and get other truck. we were a pain and they were so nice and friendly definitely recommend

Ryan R. 
Évaluation :
3

I can't rate this location because when I went there they were closed but I'm still waiting for a confirmation that they received my email which I think is pretty rude that they can't even respond because this was where I returned my truck

CARMELADEBORAH S. 
Évaluation :
5

Absolutely nothing..As a business man these folks,Alex and Sarah, know how to conduct business better than most! Their level of customer service is in the top 2 % in your organization.

jeff A. 
Évaluation :
5

S.O.

Gustavo M. 
Évaluation :
1

Attitude the entire time. Said she would help never came back to help. I am moving to that area but I will come back to that location. I was shocked by the extremely poor service

JAMES P. 
Évaluation :
5

This location was amazing. We originally scheduled picking up a Uhaul truck at another location and it was a disaster. So glad United Self Storage was better. Getting a truck was simple and quick at this location! And we were offered a discount. Excellent customer service here!

Amanda E. 
Évaluation :
5

Nothing the staff was excellent the equipment was excellent the location was very good easy and easy out

Lloyd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raudel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nomad C. 
Évaluation :
5

Merci

CAROLYN W. 
Évaluation :
5

Very friendly and quick.

dustin F. 
Évaluation :
5

Had great service renting and returning at this site

Angel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keri O. 
Évaluation :
5

Good service, friendly staff.

Danny B. 
Évaluation :
5

Great service, nice representatives. Second time I have used this location. Je les recommande fortement. 

Richard B. 
Évaluation :
5

Great people Great communication Thanks

Elisabeth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven R. 
Évaluation :
1

We were switched several times from our original preferred location and sent to this one. They would not assist in hooking up auto transport and would not assist with loading vehicle. Also, they did not have all items we reserved. Why change our location and send us to one that doesn't have all our reserved items??

John K. 
Évaluation :
5

All is good

JORGE L. 
Évaluation :
5

I am highly recommended to use 11214 US HWY 19 N Port Richey for your rental equipment or for Storage. They are very professional and have a great staff. Truly Maria Alamo- Port Richey

Maria A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery N. 
Évaluation :
5

Keep the person that handled my transaction, very professional and personable. Probably my best experience with any uhaul transaction I've ever conducted

Sherri M. 
Évaluation :
5

This Location was Great to Deal with Since the Day Before i went to another U Haul which i had a Reservation for and when i got there the person that was dealing with me helped get the Trailer on my truck but there Cord was Chafed and Blew My Turn signal Fuse and the Guy they had There i told him it was a Fuse Got a Test light which started sticking t=into my wiring on the Back of My truck and i told them The problem was a Fuse he replaced the wire on the Trailer but because i have a 1990 TRUCK WHICH EVERYTHING WORKS IT'S JUST OLD HE THOUGHT I HAD WIREING PROBLEMS people that are not Licensed Mechanic's should not mess with other peoples wiring Now i have Holes in my Taillight wiring which will now Corrode because of him when it was Just a Fuse from there trailer with Bad wiring so i told them to give me a Refund and Take the Trailer off My Truck and Stop Touching My wiring then went to United Self Storage Great People explained everything i was only there for 10 Minutes That's where i will be going from Now on Thanks.

Eddie R. 
Évaluation :
5

Very good service, will rent again in the future. Thanks again.

Joseph C. 
Évaluation :
5

Very helpful

Larry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
4

My complaint is I reserved a truck near my home. The night before I was to pick it up, my reservation got moved 10 miles away, no warning, no way to connect with anyone. This added on to my miles and at 1,19 $ a mile I paid a lot more than I would or should have. I WILL NOT use uhaul again. Very bad tactics with no recourse. I had a certain dollar amount budgeted and uhaul caught me unaware, thus costing me $. Shame on them. Avoid uhaul at all costs, if uhaul wants to do right, contact me please. Otherwise never again!

Jalyssa H. 
Évaluation :
5

Alex and Sarah are fantastic! I booked online with one address and Sarah called me to inform me of the new address that had the requested size truck. Sarah was informative and very helpful. Not only did she confirm the location was accessible but provided me extra days and extra miles to compensate. She also allowed me to pick up the truck one day early which was such a blessing. The extra day to pack the truck made the world of a difference! Thank you Alex and Sarah for being amazing. You truly helped make my move easier!

Zachary C. 
Évaluation :
5

Had to call to advise that we ere there but understand with Covid. Great service!

Ryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
5

All employees are always there to help out. Very friendly. Would recommend to family and friends. Thank you to all for the great customer service.

Irene P. 
Évaluation :
5

Alex and Sarah, Very friendly and professional. Will be using u-haul service again and will be renting storage from United of Pasco, all at same location. Very convenient. Ty

Desiree L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarissa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kiona L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George R. 
Évaluation :
3

Was charged for insurance that wasn't asked for. Could not do inspection via phone. No paperwork.

Jeffery E. 
Évaluation :
3

Was charged for insurance that was not asked for. Did not get receipt nor could I do the inspection.

Jeffery E. 
Évaluation :
5

They were very professional, friendly, just down right nice. They were open at 9:00 on a Sunday morning. When I returned it the following morning I was treated the same way as they did in Sunday. If you live in Hudson, Port Richey, or New Port Richey, please go to the U-haul in Hudson,Florida, you will be a VIP!!!!

Melody A. 
Évaluation :
5

The management was excellent! So very accommodating and helpful and very quick process! They were the best!!!!

Ruth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary J. 
Évaluation :
5

Both people I interacted with were helpful and professional

Bradley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danny S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl G. 
Évaluation :
5

Perfect truck great service

James W. 
Évaluation :
5

Very helpful, there was a slight mix up with the trailer reserved, they made it right immediately without question. Well done and thank you!

Patrick M. 
Évaluation :
5

I returned it after hours so regretfully I didn't get to see if this location would proved to be as top notch as the Worcester location was. Again, composure under fire is the true test of someone strength, dedication and maturity. If everyone in uhaul were like the agents in Worcester, you would never have a valid complaint from any customer.

Adam G. 
Évaluation :
5

Friendly, helpful staff

Chris L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Very. Friemdly

michael G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clarence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geraldo D. 
Évaluation :
5

Always a good experience with this dealer!

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zakery Z. 
Évaluation :
4

Have supplies on hand. When I reserved the truck I also asked for furniture blankets and a dolly. I was told when I showed up I would have to go to another store to pick them up. Why wasn't I told when I made the reservation. Probably because I would have gone to the other location to begin with

Joe L. 
Évaluation :
5

Never have problems with the vehicles from here ....a good deal!

William D. 
Évaluation :
5

Nice vehicles...will rent again!

William D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin D. 
Évaluation :
3

I would recommend for the customer service, however I received a truck in which the back wouldn't shut all of the way.

Monica E. 
Évaluation :
5

It would have helped if the U-Haul drop off procedures had been explained when I picked up the truck. I had never used it before and it was a problem to use. The app may be simple, but if you don't have a smart phone, there are not any options when dropping off a truck after hours. There should not be an additional 20,00 $ charge, unless the truck is really dirty and the drop-off location has to clean it out.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilio F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Non les évaluations ont été soumises pour cet établissement.

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