Customer Reviews for University Storage
(Concessionnaire U-Haul dans le voisinage)

52 évaluations

1601 W 23rd St Ste 200   Lawrence, KS 66046

(785) 371-0215

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: 9h00 am à 3h00 pm

Services dans cet établissement :

Pour nous contacter

(785) 371-0215

1601 W 23rd St Ste 200
Lawrence, KS 66046

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: 9h00 am à 3h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

stewart H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyrone D. 
Évaluation :
5

The service was excellent. The gentleman who helped me was informed and very polite. Excellent employee if a tad overworked and overwhelmed. He was alone with a sales floor full of clients.

manuel R. 
Évaluation :
2

The drop off point was listed as a U Haul location, but it was not a truck drop off. The UHaul people at another location helped me out by locating the truck and returning it to their office.

Kelly W. 
Évaluation :
5

Great experience at the lawrence location.

Lynate P. 
Évaluation :
3

The building was a little hard to find at 1601 w 23rd street. Ste 200. I would suggest some bigger signs on the front. Other than that everything was great.

CHRISTINA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEFAN P. 
Évaluation :
5

It would have heped the representative at the drop off location that I chose in Lawrence KS i someone would have put my info in the Uhaul system correctly so the representative where I dropped the truck off at would not have had to drive it across town to drop it off at another location. They were so very accomodating and helpful even though my reservation was NOT in their system like it should have been.

Heather L. 
Évaluation :
5

Drop was great.

Jerold N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Micah K. 
Évaluation :
5

The location was out of padding blankets. The truck was a bit dirty on the outside and in the driver's cabin, but the storage compartment was clean. I was not able to figure out how to readjust the rear view mirrors - no button / impossible to readjust manually.

ZARINA A. 
Évaluation :
3

Trying to pick up and return the truck through online was a mess. I got rejected for both multiple times which really set me back on my move and I got charged extra for the return because the odometer picture wouldn't be accepted

Dylan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gena S. 
Évaluation :
1

Was called twice to switch locations because the one closest didn't have supplies. I showed up at this location and they had none of the supplies I needed. I had to drive across town and they didn't have the supplies either.

Kaitlyn M. 
Évaluation :
3

It was not open when we dropped the vehicle off so we did remote check in.

Candy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
1

I would only recommend if they go into the store We were supposed to have a 24/7 pickup after hours. By 11 pm that night I still did not have a truck. They sent us to Ottawa Ks and the truck was actually in Kansas City Kansas over 2 hours

Emily V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H. 
Évaluation :
5

Excellent help from the counter attendant! He held a wallet for us that had been left in the truck cab. SO grateful!

Cynthia S. 
Évaluation :
5

Make sure truck is fully clean. There was food sauce cup on passenger side dashboard.

Jacklyn G. 
Évaluation :
1

No one answered phone. Not marked where to drop off. No one called back.

Mitchell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

Duncan was friendly and easy to work with. He went out of his way to make sure I was happy with the truck.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAKE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
1

My understanding was that U-Haul were to close at 3pm on 24 Dec 2020. This office was closed at 1:46pm.

CURTIS C. 
Évaluation :
1

Had a 4:00 reservation I got there before 4 Location had sign in window be back at 430. Thought it was set up would I wouldn't have to go to a counter. Check-in online said go to counter. Finally got a truck by 5. So I had (paid) movers waiting on truck for an hour. Paying 4 people by the hour.... Screwed us because your system failed me

Patricia G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
3

Ordered a dolly and was not in the truck when I arrived. When I called, there was not one available. Had to have it refunded but made my moving alot harder than it shouldve been.

Victoria W. 
Évaluation :
4

Easy to park, good staff, accommodating location for key drop off location. Parking lot not crowded (but technically not a uhaul truck depot).

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasine M. 
Évaluation :
2

I did the ride share option, it was a horrible experience, half the time the app did not work and I had to go back and re-input the pictures and descriptions. I had to dispute everything because there was dents, dings, and scratches throughout that were not marked. A horrible experience......definitely not worth admission....Not to mention I checked into the app before the store closed, it was not working, called the store continually from 4:40 - 5:00 PM, even though they closed at 5:00 PM no body answered so I could arrange to pick up the truck at 5:00 PM with a person. I hurried down to their office before 5 PM and there was nobody there.........frustrating......why close at 5 PM if you are not there until 5 PM.......will never use this site again.............................

James M. 
Évaluation :
3

I placed NA only because I had to follow up with them to get the truck return done. It was due back that Saturday, but able to return it on Friday. Otherwise went smoothly.

Paul F. 
Évaluation :
1

Winch windshield was dirty inside and out, floorboard was dirty and the back storage component had stains on it and smelled.

Jacqueline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mandy S. 
Évaluation :
4

Better explanation of the mobile pickup option

Jack W. 
Évaluation :
3

Signs for after hours were unclear

Deanna P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ben W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn M. 
Évaluation :
3

I waited 2 hours for my truck which made me pay movers for not working. The truck was dirty inside- but I didn't take a picture because I had to get moving. The supplied I had paid for were not in the truck. It was a horrible experience.

Sheryl F. 
Évaluation :
5

Did not personally see or use … received above from Son who made the final arrangements.

WILLIAM H. 
Évaluation :
3

Dont charge for miles not used.

Richard D. 
Évaluation :
5

It was a very good experience

Roger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jemmy L. 
Non les évaluations ont été soumises pour cet établissement.

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