Easy to do business and very attentive customer service - thank you!James P.
Customer Reviews for Us Gas
(U-Haul Neighborhood Dealer)
Pour nous contacter
Randolph, MA 02368
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 5h30 pm
- Sam : 7h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The service was poor, no one knew what to do or how to do anything with the lock box to get the key. So the owner Rowdy came back to get the key for me. The next day returning the truck was worse because the two gas attendees were rude and again didn't want to take the key because they said they don't work for Rowdy the just pump gas. But I was told to return the key to whoever was there and they would sign my name and time I returned the truck. Everything was unorganized and unprofessionally handled. I will never go back or send anyone to them. They service was poor and everyone working there look like they were on drugs.Lashonga B.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Denitra D.
Le client n'a pas laissé de commentaire.Alvaro D.
Le client n'a pas laissé de commentaire.MELISSA R.
Le client n'a pas laissé de commentaire.Ervin B.
Le client n'a pas laissé de commentaire.Frank N.
Le client n'a pas laissé de commentaire.Susan W.
The brakes were beyond horrible and the owner said he knew, oil life was 0 % and he said he knew. I used the truck for an hour after renting it for 4 hours because of feeling unsafe and the owner didn't bargain at all and I was charged over $100!!!Robert C.
Le client n'a pas laissé de commentaire.Diemmi N.
Tough lot to navigate with a truck.Matthew E.
You charge customer too much money, i booked a van for 2 hours, i drove 5 miles and you charge me $51.JUNIOR P.
Le client n'a pas laissé de commentaire.Onalie S.
Only problem with drop off with upload issue. I would recommend that staff be there to facilitate the process or at least educated re the automated process in Case of glitchesJanis S.
The people manager was excellent, talk good to me,and put me happy.JEAN MARY S.
Le client n'a pas laissé de commentaire.DANIEL G.
Le client n'a pas laissé de commentaire.DAN N.
i used mobile check in , it did ask me additional info to prove my identity so listed my friend and brother as contact. U-Haul did call them to verify .Be ready for some additional step if used 24/7 shareSabir K.
I don't hate the location, I hate the u-haul as a company. some greedy monopoly tyrannical corporate.Danyal M.
Everything was good for meSAMUELR B.
The uhual truck had a check engine and trailor light on as soon as we pulled off. Initially I thought the truck was clean. Later discovered there were water bottles and used napkins in the door rest. Even though it wasn't my mess I cleaned it out so that I wouldn't be held responsible.Sabrina R.
Everything was just fineRONALD M.
Service was great. No changesRobert F.
I was having a problem finishing my return on the app and needed help. I went in the store and waited 20 min before I saw a man in the garage. I asked him for help and he screamed, " if you filled it with gas, just drop the damn key on the desk!" He then came and grabbed the key out of my hand and slammed it on his cluttered desk. Sure of enough my return was not properly registered until I called uhaul the next day. It was then that I received the receipt. He created an unfriendly and stressful environment for his customer when a little smile and a little bit of human kindness would go along way to help with having a positive experience.Rithy S.
Le client n'a pas laissé de commentaire.Keith G.
Le client n'a pas laissé de commentaire.AUGUSTINE H.
Le client n'a pas laissé de commentaire.ADLER J.
Le client n'a pas laissé de commentaire.PAUL B.
The truck was not full when given to me I returned it with the same amount of fuel but they still charge me an additional 10$ for gaz.Jeanrony M.
Le client n'a pas laissé de commentaire.Ann L.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.MARC J.
My reservation said Quincy...I went to Quincy and they sent me to Randolph. Another 15 minute drive of miles and gasADAM L.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Richard C.
Truck wasn't clean nob for headlights was broken side mirror wouldn't moveCHANEL W.
Explain extra charges at truck drop off.Donna P.
My first time experience was poor! The reason why I continued my reservation was because of convenience. I was charged for a dolly and covers and was told neither items were fully available. I practically filled up the uhaul because the gas attendant walked away while servicing me. Hopefully I will never have to use them again.Bengie V.
The vehicle was an hour late. There was no cleaning done of the vehicle in between renters.RICKKEM T.
Le client n'a pas laissé de commentaire.FRANCISCA F.
The owner of this place was so kind and helpful. Nothing to improve.Tyler C.
Le client n'a pas laissé de commentaire.Chikah A.
Best service in townKEISHA D.
Le client n'a pas laissé de commentaire.bruce H.
We had to call in to UHaul ourselves on location. It was just a drop point.Daniel C.
Jordan from customer service center in Abington was rude and extremely unhelpful. I was also forced to pickup the truck 40 miles away from the original pickup location requested.Rachel R.
Le client n'a pas laissé de commentaire.Sumikco H.
Le client n'a pas laissé de commentaire.Robert M.
It is a gutted gas station, does not even carry a U-haul sign. If there wouldn't have parked a U-hau truck in the rear of the building, you wouldn't know.Stephan R.
Le client n'a pas laissé de commentaire.MARIE E.
Best place to rent your Uhaul no complain good customer serviceJEAN S.
Le client n'a pas laissé de commentaire.Deborah R.
Le client n'a pas laissé de commentaire.DEBORAH N.
Le client n'a pas laissé de commentaire.Jude D.
Excellent service the gentleman that helped me was a real professional.Michael B.
Le client n'a pas laissé de commentaire.Giscard S.
return was great. easy and convenient that I could fill up gas at the same location for drop off.Jessica W.
Le client n'a pas laissé de commentaire.Yarbel C.
Le client n'a pas laissé de commentaire.PATRICIA M.
Provide rental equipment that not only looks reliable but performs the task as smooth as possible,with no room for doubt!Krystle C.
best serviceHugh A.
Make sure your Trucks are in order for long distance Customers.JOANNE F.
The final rental steps and "approval" process injected a 15-20 minute hold during a tight time schedule that was completed avoidable. Nowhere in the process does it lead a user to expect a series of questions and photos of documents that will be necessary at the last minute. The cell signal on AT&T was hovering on 1 bar, and I didn't have my passport with me, as I wasn't traveling intentionally, nor did we have any notice that it could be needed. The lack of notice is a huge gap in your process. We had to complete the rental with the helpful gas station attendant who happened to be there, otherwise we would have been waiting for who knows how long. The truck was sort of clean - interior grubby, and the cargo area not swept, but overall not terrible.andrew E.
Le client n'a pas laissé de commentaire.Daniel F.
Nothing person there is amazingGAYNELL W.
Le client n'a pas laissé de commentaire.GARYEDWARD H.
Le client n'a pas laissé de commentaire.Hansley M.
This is a family owned gas station that rents out u hauls . Super helpful . Super professional.Jeffrey T.
I would recommend this location only because it was very convenient to where I needed it to be. Easy return. Friendly person.Laura T.
Nothing. Best Uhaul renting experience ever.Kanika B.
Le client n'a pas laissé de commentaire.JAMAL A.
The drop off was a job uhail location but the guy was very nice and was wearing a mask. Not like when I picked up the truck.CORDELYIA J.
No comment not complaintTED E.
The ease of picking up and returning the rentalPatricia J.
The gas station was very busy and the manager still made my check in very tiimely.George M.
Le client n'a pas laissé de commentaire.Rufus A.
Le client n'a pas laissé de commentaire.Christine L.
Le client n'a pas laissé de commentaire.RONALDO D.
The equipment was well maintained however the cab of the van wasn't clean. The service person was knowledgeable and fast..Wendell W.
Interior of truck was somewhat dirty Center arm rest stained as well as dash. Could have been wiped down or cleaned.mark T.
Le client n'a pas laissé de commentaire.doana M.
Le client n'a pas laissé de commentaire.WAYNE L.
Le client n'a pas laissé de commentaire.Jeffrey F.
The customer service was first-rate. Interestingly enough, U-Haul was having a problem w/ its computers and couldn't process the payment, but the station manager handled the issue perfectly.Calvin L.
The passenger door of the truck I rented did not latch properly. The door flew open while I was driving the truck which made for a very dangerous situation. This needs to be addressed as someone could get hurt.Margaret B.
I returned the vehicle 1 day early and only put 50 miles on it, I should get a credit for that. Please U-haul do the right thing.steven G.
Best customer service ever appreciate the person that gives us the service well know of what his doing, give us the best advice of what van to get to do our moves. ?? himJean S.
make sure you nor other locations rip off your customers i dont care if it was 12 .00 or 13 00 dollars it was mine and i deserved a call expaining why both of you decided to charge my cc another 13 totalMary P.
I returned my van on 4/7 but the email I just received said it was returned 4/8. What's up with that? They trying to put an extra day on it?Stephanie C.
Le client n'a pas laissé de commentaire.Melissa S.
Le client n'a pas laissé de commentaire.Rufus A.
Le client n'a pas laissé de commentaire.Leslie F.
Le client n'a pas laissé de commentaire.Giscard S.
Le client n'a pas laissé de commentaire.LaTia M.
Le client n'a pas laissé de commentaire.Mykia S.
Le client n'a pas laissé de commentaire.Fritzner D.