Customer Reviews for US Storage Centers
(U-Haul Neighborhood Dealer)

168 évaluations

4441 Cloud Av   La Crescenta, CA 91214

(818) 248-9877

Heures d’ouverture

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–2:30 pm

Services dans cet établissement :

Pour nous contacter

(818) 248-9877

4441 Cloud Av
La Crescenta, CA 91214

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–2:30 pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Regarding my recent rental, the location I always rent from is under new management or was bought out. The property manager helped me with the rental. First, when renting the vehicle, I was told insurance is required and must be purchased. I had to ask many times if that was accurate until they finally removed the charge. When I received the vehicle, the gas level was slightly below 3/4 tank which was different than the original estimate of exactly 3/4 tank. When I returned the vehicle, I filled the tank to the same spot as received. After receiving my final receipts, I was charged an additional 2 gallons of gasoline. The business practice of rounding up the fuel level to the companies benefit is dishonest and unacceptable. I have pictures of the gas level upon receipt of the vehicle and when returned. This was supposed to be a budget friendly moving experience and being overcharged is disheartening. I hope this helps with future training.

Adam R 
Évaluation :
5

Friendly and top notch service!

RICHARD G 
Évaluation :
4

No details available on where the key lock boxes were so took forever to find them. Everything else was great

Ameri R 
Évaluation :
5

The location and the person working at the location were great. However there were major issues with the app not accepting payment and I had to wait for the location to open before being able to have them help me. Also when picking up prior to the business opening it was not disclosed that I would have to provide an alternate contact and business contact to call and verify my identity. Had I known this I would have prepared people for it and this caused other delays and issues. I want to say that the person working at the front desk was amazing and very helpful. Just issues with the app and payment. Merci.

John W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE P 
Évaluation :
5

Elizabeth was really helpful! Very very nice!!!

Jamesyoungsuk K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike R 
Évaluation :
4

The man helping me pick up my rental, was having a conversation with another customer about renting a truck with another the customer had come in at the same time. He should have finished with me first and then continue with the other customer.

Maria A 
Évaluation :
5

bon

Binru W 
Évaluation :
5

Had a good experience with the staff. A+

William M 
Évaluation :
5

Friendly Service, fast in and out, had what i needed.

Brandy B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VARDAN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FEREYDOUN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elineh M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spartak H 
Évaluation :
4

Very friendly service

Mike L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORAYR I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre G 
Évaluation :
5

All good with the rental, and Robert - who handled my checking out of the U-Haul truck - was very helpful and explained everything very clearly. Thank you for the help!

Matthew W 
Évaluation :
5

I was planning on calling customer service for 2 reasons. First is that I got a truck on empty that said 1/2 tank. I had to put gas in from the get go ($30). I only went down the street. Second, I had a hard time moving my seat to the proper place because the bar to move the seat was broken. I was very unhappy with these conditions but had to get my work done. I use this place all the time and this was the first time I was disappointed. I hope when I use it next (2/28-29) this won't be a problem. Merci

Cynthia D 
Évaluation :
3

Dirty cab. Clean it. Could've given a break for being under 4hrs even though I paid for 6 hours. Overall. 2/5

Erik T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco W 
Évaluation :
5

Good location ,but unfortunately the person that help me charge me for auto insurance with out asking when I came to dropp of the car I told him he said he always adds it . I belive by law he has to give me the option. I was not given one. I believe it was wrong of him to just add it with out asking. My insurance covers me when I rent a car. Other than that car was clean, location was great.

Marlon H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marcia m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurtis S 
Évaluation :
5

Awesome service!

MICHA M 
Évaluation :
5

Courteous and helpful service.

Irene M 
Évaluation :
5

Stephen. The manager, very professional took care of me, superfast in and out. Couldn't have asked for more. Merci.

Jeffrey J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ian C 
Évaluation :
4

The 10 foot box van I rented did the job. However , it did have 108 000 miles on it and did show the wear associated with its high mileage. U-Haul needs to change out its rental vehicles on a more frequent basis and not wait until a vehicle is on its last legs.

Kirk H 
Évaluation :
2

Don’t go to uhaul, they don’t take care of their cars like they don’t take care of their customers.

diana a 
Évaluation :
5

Had a reservation for 12:00 pm - I arrived at 11:45 the establishment was closed and did not reopen until 12:30

Rafael G 
Évaluation :
4

None, serve my purpose, ease of renting, would love unlimited mileage

Nora W 
Évaluation :
5

Nothing against the location, but seriously need to figure out what is wrong with the sign in to account process.it s not just difficult, but just never happened. I couldn't do the check in or close out the bill and check the vehicle back in. I could never access my account. Still can't. I want to see my final charges besides on my bank statement

Jennifer Z 
Évaluation :
5

Great experience all around. I'd rent here again in a heartbeat!

Scott C 
Évaluation :
1

when i rent the truck i been told i can keek it for next day then said no you cant i said what you have for next day 10 footer for sure next day i went there he said sorry i have nothing for i end uo to pay for storage $575 becuse of that is that good service no bad service loosing customers thants to u haul

DJIRAIR M 
Évaluation :
5

Stephan was very helpful and efficient. The truck was available on time and completely met our needs.

Scott M 
Évaluation :
3

We returned the truck the same level of the fuel that we got they charged us Fuel after we drop-off the track and we have the photos of the meter before and after

Dikran A 
Évaluation :
5

The cargo van i ordered was not available at the location. So i had to upgrade to the 10' which it turned out that its more $ per mile. I would like a compensation for the difference in mileage from 0,89 to 1,35 thts a huge difference. You can reach me out at 818-3196678 thanks

HOURY H 
Évaluation :
5

The truck I rented was brand new, so I was very happy

Randi B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

in h 
Évaluation :
5

The receptionist was extremely courteous. Merci.

Jeong K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armen A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

in h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G 
Évaluation :
4

The service was accommodating and polite.

Linda K 
Évaluation :
5

Yervand is incredible worker.

arman g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANDRA B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

debra h 
Évaluation :
5

Check in was very fast and easy as well as drop off

Kathryn K 
Évaluation :
5

Nothing, you’re the best.

Vahe A 
Évaluation :
5

Employee is great...

JINHYUN C 
Évaluation :
5

The gentleman that assisted me was very polite and helpful

Philip B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross P 
Évaluation :
4

The pickup truck was dirty outside with bird droppings all over

GAREN V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A 
Évaluation :
3

Your app is terrible, I should not need to wait 10 minutes to even hear back from the guy who is supposed to be on staff, and the app is much slower than real life for check out or return. I will never use it again.

BENJAMIN S 
Évaluation :
5

Great customer service- thank you!

Carolyn M 
Évaluation :
5

nothing.. it was great!

DAVE P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haesung P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

woong c 
Évaluation :
5

Do the best like today. Thank you. God bless you.

ARGIN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Avinash S 
Évaluation :
5

Thanks

James M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saro A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seongsu J 
Évaluation :
5

Extremely friendly and accommodating great location easy drop off etc etc. Thank you!

Kelly A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haesung P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk H 
Évaluation :
5

This rental went well. My previous 10' rental, from the same location, went very poorly. Still have not heard back on my filed complain.

Paul B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry R 
Évaluation :
4

We rented a 9' van from the UHaul in Costa Mesa a few months ago, and it was in much better condition than the one we just rented. This van kept getting Traction Control Service lights coming on and then the van would slow down and vibrate violently. In addition, the rear doors wouldn't close as the screws were loose and coming out. The staff were pleasant and helpful but I would hesitate to rent vehicles from this place.

david f 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard H 
Évaluation :
5

Reserved online less than an 1/2 hour before I picked it up. Courteous and efficient service. Very accomodating. This was my second time renting there and I will continue doing so and recommend them whenever the opportunity arises.

Cara C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon G 
Évaluation :
5

Super easy! It helped that I booked online the day beforw

Kristen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank H 
Évaluation :
5

Maybe open an hour earlier.

richard s 
Évaluation :
4

No issues at all at the drop-off except there were no available parking spots

MATS L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN B 
Évaluation :
5

Awesome group of young men very helpful and all went without a problem thabks so much . Might even rent a space

Michelle P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie B 
Évaluation :
5

Excellent service very helpful gentleman at the office. Merci.

Rafik S 
Évaluation :
4

I don't have any issues with this location but I have an issue is wen I rented a U-Haul trailer back in September So the trailer broke down on my way to California from Rhode Island and I dropped it off in Indiana do you haul I had to get another trailer from some some other place And I was supposed to get refund it but I never happen. I paid over $700 and someone was supposed to get back to me. I called seven times already about this and they supposed to get back to me about the refund and nobody - so this is my opportunity to to let you guys know what's going on if somebody will call me so we can resolve this matter. My number is 401-649-2567. I would highly appreciate it.

ARMAN T 
Évaluation :
5

Very friendly and helpful!

Fred L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirn K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haig D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry h 
Évaluation :
5

They were very helpful and they helped me

Doreen M 
Évaluation :
4

Something was wrong with the gas consumption of the 10' truck I rented. It ended up getting ~6MPG which is about half of what it should get. I complained and U-Haul was supposed to get back to me, but no response.

Paul B 
Évaluation :
5

Great service

Deepesh A 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page