Customer Reviews for USA Rent A Space
(U-Haul Neighborhood Dealer)

686 évaluations

1408 Bowling Ln   Griffin, GA 30223
(Off Hwy 1941)

(770) 233-1213

Heures

  • Mon–Sat
    De 10 h am à 4 h pm
  • Dimanche
    De 9 h am à 12 h 30 pm

Services dans cet établissement :

Pour nous contacter

(770) 233-1213

1408 Bowling Ln
Griffin, GA 30223
(Off Hwy 1941)

Services dans cet établissement :

Heures

  • Mon–Sat
    De 10 h am à 4 h pm
  • Dimanche
    De 9 h am à 12 h 30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The vehicle was a little dirty but it's only because Of the age of the vehicle. It was not that big of a deal , the customer before left trash and I cleaned it up because I didn't want to be charged and blamed for it . Customer service inside was helpful and kind . She was very informative. I will return again.

Juan E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Make sure the inside of the cab is clean..

Julie C. 
Évaluation :
5

Keep the equipment more clean.

Nastasha W. 
Évaluation :
3

Clean up truck and have gas it and make sure it run

Rebecca H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie A. 
Évaluation :
3

The truck wasn't clean in the cabin or the bed. There was something spilt on the driver's door and the floorboards were dirty. There was things spilt and sticky on the council around the cup holders. The cargo area needed to be swept out. I returned it in a heck of a lot better shape than when I picked it up!

Phillip D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy P. 
Évaluation :
3

Customer service was good, vehicle was not clean and had an old odor smell.

LACARLUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD F. 
Évaluation :
5

My reservation was for another location and even though the truck was there was not available to me and I wasted 1 hour getting a truck at this location. You need to improve your mobile app for the rental at locations that are not open at the reserve time and date.

Luis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treddis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer H. 
Évaluation :
5

There were still a couple of items of trash in the cab. But not enough to call it dirty.

TOM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD V. 
Évaluation :
5

Great equiptment. Truck did great. Thanks

CHRIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

There was a check engine light on also the air was not working well and was not enough cleaned there were ants in the vehicle.

Azim V. 
Évaluation :
5

This is one of the best Uhaul places - Great and caring folks and the facility is terrific for a Uhaul.

WILLIAM H. 
Évaluation :
3

That location did not have all the equipment that I ordered and needed to make my move easy for my helper

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EON J. 
Évaluation :
2

When I got there to pick up the car trailer I rented, it wasn't there. The representative figured out a customer from the day prior had taken it “by mistake.” Shouldn't they be checking to make sure the customer takes the correct trailer?!? She spoke to uhaul customer service and they tried redirecting me to a different location 45 minutes away. I had two of my boys with me and had a birthday party to get them to, so I said “No, I have plans.” Then they tried redirecting me to a different location, but still 45 minutes away. I overheard her tell the customer who had taken the trailer I had reserved “by mistake” she would see him back there at 12:30 over the phone. So, I told her I would just come back to pick up the trailer at 1. I got the trailer at 1 and headed 2 hours away to get the automobile I had purchased. When I got it on the trailer, I went to strap the front tires down and low and behold the strap was ripped and completely ineffective. Luckily I had my own straps in the truck and could make it work. I was also supposed to hear from Uhaul about a 50 dollar refund due to my reservation not being there from what I was told would be on Monday. I have not heard from them, today is Thursday.

Derek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl M. 
Évaluation :
5

This is a Uhaul location that checks all the boxes Great staff Great large well lit lot I go out of my way to rent there !

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armier D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan P. 
Évaluation :
4

I don't know at this time because my service was acceptable

GERALDINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anbrea R. 
Évaluation :
5

Replace broken left front turn signal.

KEVIN B. 
Évaluation :
5

Open at 9AM.

Clayton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron L. 
Évaluation :
1

I reserved a truck in Griffin , truck wasn't there. Had to get a 10 ft. Truck. Then I only drive 10 miles and got charged for 74 miles . All corporations think once they get your card info they can bill you anything they want. This was a terrible experience. I see why people choose locals or moving companies. Uhaul is a ripoff

Toby C. 
Évaluation :
1

This the 2nd time I have used from this location and the a/c was not working

DAREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUENTIN H. 
Évaluation :
1

Unorganized! The gas hand was at a quarter when my contract states it was a 1/2 tank. Was over charged for my dolley. When i pointed it out, she said she would just waived all the fees for the dolly. That was a lie i was charged!!

Lakendria B. 
Évaluation :
1

Be more customer-friendly instead of only worrying about your own selfish comfort.

Cheikh D. 
Évaluation :
5

N\A

Spencer W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christina H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Khristy I. 
Évaluation :
5

Great customer service with a smile 😃

WILLIE C. 
Évaluation :
5

Love this place. Just be sure to park facing the street. They make you sign something that you will pay a fine if you forget. They want you to back the truck up against the fence. If you pull it in and leave it facing the fence I think it's like a $25 or $50 fine.

WILLIAM H. 
Évaluation :
5

Very easy to work with and very polite employees. Easy in and out.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tremenelle S. 
Évaluation :
3

The transaction was quick. The trailer I rented had substantial damage to it before I got it that made it difficult to use. Although the att meant was nice, she did not have much knowledge on the use of the equipment. I was concerned about leaving the trailer in a parking lot unattended after hours but was instructed to do so by the attendant. It would be nice to have a better selection of equipment options

Alicia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio M. 
Évaluation :
5

I worked with 3 different employees. All were friendly, professional, and very helpful. Excellent experience!

PHILLIP C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travone M. 
Évaluation :
3

Staff was helpful and friendly. The truck I rented was horrible. Leaked oil all over my brand new drive way. Dash was a Christmas tree of lights. Abs, oil. The exhaust leak was so bad it made us nauseous

Sean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delta D. 
Évaluation :
5

I love this place !!! I have rented here a lot. I usually pick up at night and find the area well lit and feel safe. I am also very happy as they have expanded to the parking lot next door giving much more room to park and manuver the big ones. Great folks. When I pick up during business hours they are so friendly and helpful. Equipment is always ready to go and I never had to wait !

William H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RIKEITHIA D. 
Évaluation :
5

Nothing everything was great

chaka W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosemary S. 
Évaluation :
4

The gate kept closing before I could even get my car started. Had to go inside twice to ask the very nice woman to hit the button again.

Jacquelyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELEESA W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

walter R. 
Évaluation :
3

The man on duty when I picked up needs training on how to hook up a unit.

LAWTON P. 
Évaluation :
3

Make the communication process easier. Even with the 24/7 plan, it took me approx 1 hr to get the truck today. The rear door to the trailer kept jamming due to a missing roller on the left side ( maintenance issue).

Zachary P. 
Évaluation :
4

My unit had inside rail broken and door was hard to operate. The worker was very helpful.

LAWTON P. 
Évaluation :
5

It's an older truck and Cleanliness is very important when renting to the public. The truck was very nasty inside. I had to get disinfectant wipes to wipe the insides, console, seats, and cupholder . The overhead was dirty.

ROGENA F. 
Évaluation :
5

The guy who helped me was great. I didn't get his name, can you please let his manager know he is an awesome asset to the team?

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVIE H. 
Évaluation :
5

A better drop off location. The girl at the pickup location was very helpful and friendly.

ROCHELLE K. 
Évaluation :
5

Have personnel outside to help customers. My only encounter was the person behind the counter.

DWAYNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA W. 
Évaluation :
4

Overall happy with everything. Looked like someone had spilled some coffee before my rental... so not super clean... but it is a uhaul... not a rental car. Also the guy who checked me back in on Nov 19 decided to smoke while he was outside with me. While I realize that is normal for some... it isn't the best customer service AND I have asthma... so for ME... was a big turn off as far as experience! Just wanted someone to know about that. He was nice... but not time for a smoke break when you have a customer.

CINDY S. 
Évaluation :
5

The original drop off location specified on the rental agreement, located in Zebulon Ga, was terrible. They had no idea how to accept a return. I was told a person would be there in the afternoon( I was there at 10am) and had to take pictures before it could be accepted. Never had to that before. Went to Griffin and the experience there was excellent.

DANIEL D. 
Évaluation :
5

One of the best places to rent a Uhaul in the world !!!

WILLIAM H. 
Évaluation :
1

Honestly wasn't what I was expecting….had to put the car on the tow dolly myself which is fine but had absolutely no help trying to figure out how to put it. I was given a paper on how to deal with the tow dolly and the lady told me to YouTube the video and try my best… Not only that but the equipment looked like it wasn't used in a long time, rusted and had dead animals and bugs on it… Honestly worse experience I've ever had from getting the truck/tow dolly to leaving it at the drop off location. I will not be renting again just worst experience ever.

STEPHANY A. 
Évaluation :
4

The agent was friendly and thorough. He addressed questions and was very efficient.

TARSHA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD W. 
Évaluation :
5

Excellent customer service. Chelsi Nixon has phenomenal customer service and is very experienced in her job and performance.

LORETTA B. 
Évaluation :
5

Love these folks - gave my kids ice cream - WOW what super nice people.

WILLIAM H. 
Évaluation :
2

Scam

Dalton R. 
Évaluation :
5

There's absolutely nothing wrong so keep doing what you're doing.

ANGELA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

I always try to rent from this location. This location has folks who really care. Sometimes I pick the truck up at night and the location is very well lighted and feels safe. I really like that UHaul has updated the app and picking up after hours is very easy.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH E. 
Évaluation :
5

The only issue I had was a matter of getting the correct money back to my account after a change in plans .

LEROY H. 
Évaluation :
5

The service rep was excellent!!

JOEL J. 
Évaluation :
5

Received my uhaul in very timely matter thanks for that!

DEBORAH C. 
Évaluation :
5

These people are WHY I LOVE UHAUL !!! Thank you for another great rental !!!

WILLIAM H. 
Évaluation :
2

We rented a dolly. We told the attendant that we would be back in a couple hours to return it because we were there from out of town. When we went back to return it although the hours said 9:00 to 5:00 no one was there to return the dolly. Apparently the clerk closed early ( No one was there to cover the shift) and we couldn't get in the gate to return the dolly. We ended up having to stay another night in Georgia to return the dolly. The next morning when we went to return the dolly the clerk seemed to think it was humorous that she closed early and didn't have anyone to cover the rest of the shift. A customer service needless to say was lacking and cost us a whole another day of travel.

THOMAS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOLORES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AQUINAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY M. 
Évaluation :
5

Chakla was awesome to work with thank you for having customer service now a days

ASA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M. 
Non les évaluations ont été soumises pour cet établissement.

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