Customer Reviews for USA Rent A Space
(U-Haul Neighborhood Dealer)

778 évaluations

1408 Bowling Ln   Griffin, GA 30223
(Off Hwy 1941)

(770) 233-1213

Heures d’ouverture

  • Mon-Wed: 10 am–4 pm
  • Thur: Closed
  • Fri-Sat: 10 am–4 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(770) 233-1213

1408 Bowling Ln
Griffin, GA 30223
(Off Hwy 1941)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Wed: 10 am–4 pm
  • Thur: Closed
  • Fri-Sat: 10 am–4 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

I rented a dolly and it wasn't in the truck. I had to leave several items because of this

Coea J 
Évaluation :
4

Need to work on self pick up location. Especially when picking up after hours

Kimberly Z 
Évaluation :
2

Very difficult process to rent. Took about an hour after getting chatting and speaking with customer service. I've rented several others I'm the past. It was easier to return but they charged me for 2 full days when I only had it 26 hours. The additional time should have been taken off due to the problems we incurred with the pickup app. Once CS recommended switching to the internet browser, it worked fine but still slow.

Belinda C 
Évaluation :
5

Truck cab was dirty and the windshield wasn't washed inside or outside. Cab also smelled

Jon H 
Évaluation :
3

Service was not helpful

Ken G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thom D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PEGGY G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY T 
Évaluation :
5

Customer service was very professional and she explained every detail well .

Labresha M 
Évaluation :
5

WOW - what a great location. This time I rented at night but when I rent in the day I always have found the most friendly people in the office. I like this place at night. Very well lit up - great room for the trucks - easy access to the key lock boxes. THIS PLACE IS THE BOMB !!!!

WILLIAM H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenia G 
Évaluation :
5

Toni has great customer service . She is straight forward , and got me into a uhaul quickly .

Jennifer B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory H 
Évaluation :
4

None.

Alonzo D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dhameera M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dedra s 
Évaluation :
5

More gas in the trucks lol

Cory H 
Évaluation :
5

Keep Toni, she is Amazing!!!! In the Griffin Office.

Alberta W 
Évaluation :
1

You can provide better customer service reps in Griffin Ga and drivable trucks for long distance that do not leak water into the truck when it rains. You can also balance your tires for long distance trips to prevent an accident.

TERRENCE H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Breniesha W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonita A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY T 
Évaluation :
5

These are such great folks. This time I rented at night. The area is very, very well lighted. Lots of room so it's easy to get the truck in and out. Could not be a better location. The trucks are always clean and ready !

WILLIAM H 
Évaluation :
5

Big thank you to the young lady that runs the griffin office very nice an very caring I truly appreciate her

kenithia c 
Évaluation :
5

👍🏿👍🏿👍🏿👍🏿👍🏿👍🏿

Jarrod L 
Évaluation :
5

.

David S 
Évaluation :
5

I don’t know if anything you need to do .

JAMES T 
Évaluation :
5

The equipment were good

JERRY D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rudy C 
Évaluation :
3

No one was there. They cahrged me for something the other store did not correct

Alidea H 
Évaluation :
5

OK - if you need to rent a Uhaul - and you want the truck to be there, ready to go - AND - you don't want any issues - AND - if you have issues you want a staff that cares and knows what they are doing - YOU NEED TO GO TO USA RENT A SPACE !!!

WILLIAM H 
Évaluation :
3

Requested a dolly and furniture pads had neither. Tried to do the self return app wasn't working. I rented the truck to move and I moved so overall I'm satisfied

Kesua L 
Évaluation :
1

I was told by uhaul that the office opened at 7 am it opens at 9 am I had to pay movers an extra hour and go through hell trying to get customer service to help me after 6 phone calls one of the U-Haul associate suggested that I could pick up the key from the dropbox, but this was only suggested after six phone calls I was told repeatedly there was nothing we could do but wait until nine however, the office manager at this U-Haul location with absolutely wonderful, and was very apologetic

jennifer d 
Évaluation :
5

I was provided excellent, courteous service.

Clarence D 
Évaluation :
5

I did not receive the appliance dolly I reserved even after calling the facility the day before to confirm. That did complicate my move a bit, but other than that, everything went smoothly.

Shasta N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Royce B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JADA M 
Évaluation :
1

Truck was dirty, had broken interior, low oil light and ABS light were on. Worst U-Haul I've ever rented.

COLE B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SENYA E 
Évaluation :
5

Ensure all lights work, air conditioning works, driver door is aligned and driver window is on track.

BETHANY R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JANET M 
Évaluation :
3

The lady told me the van was new and it was not. The front bumper was dented and the air did not work!! She took for 2 days over the weekend I was stuck with a van with no air with 80 degree weather!+

Yanita J 
Évaluation :
5

I was very pleased with service and office receptionist was very sweet and friendly. I would definitely come back and refer to friends and family. Merci

Madelyne S 
Évaluation :
5

Dawn, the agent, was extremely helpful and pleasant. She diffused a potentially upsetting situation which made us feel at ease. In the end, she was ablento rectify the situation to our benefit.

Stacy G 
Évaluation :
5

Nothing to improve - all went well

Jonathan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ralph S 
Évaluation :
3

Make sure trucks are not leaking before assigning for renting. The truck we were assigned leaked and it was raining.

Bethany R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH R 
Évaluation :
5

Wow - USA Storage is just one of the best places you can rent a Uhaul from !!! Love the friendly customer service gal in the office ! THANK YOU !!!!!

William H 
Évaluation :
5

The service is excellent I love Ms. Dawn she is great and on point 💕

Yolanda C 
Évaluation :
5

Keep up the great customer service

Vanessa H 
Évaluation :
5

Very welcoming and friendly staff here - Thank you !

WILLIAM H 
Évaluation :
4

The trailer had a flat tire when I got there to pick up. The lady was very nice trying to help me. She called manager who gave me 3 options- 1) try to find another location of same size trailer , 2) call the 1-800- uhaul and wait until someone could come and 3) he could come in about an hour to see what he could do. There was a tire/ oil changing location right next door so I asked could I just take next door to get it looked at and fixed ( I was on a time limit to be at locations with trailer and I had to load the furniture on it. The manager agreed Ed to let me take over - I fill tire up( the uhaul lady said it was brought back in on Monday and it was fine) so I assumed it was slow leak. It held up and when I returned today I let the uhaul place know that they need someone to look at tire.

Virgina B 
Évaluation :
5

THERE ARE THE MOST WONDERFUL PEOPLE AT THIS LOCATION !!!

WILLIAM H 
Évaluation :
2

--PLEASE, have accurate equipment descriptions!-- We reserved a 6x12 mower to move a lawn mower. (The previous week we had rented a 5x9 and discovered it was too small). The 6x12 had LESS than a 5 foot entrance with the ramp down, so it was another waste of $100 between the rental and the gas it took to get it where we needed it. Plus a totally wasted day (for the second time). Extremely frustrating and no help available with 1800uhaul, just sent us in circles about 5 times.

Brandt A 
Évaluation :
3

There wasn't anyone at the drop off location, just a key drop off box and guidelines presented within the app with steps to follow. I noticed a $40 fee plus tax with no explanation as to why. Once I presented a discrepancy to the app/website I was then directed to take photographs of the interior from the driver's door and a photo of the box interior to display cleanliness, which was impeccably neat and clean. The fee was not brought to my attention again and was never explained as to why I would owe the $40 plus tax fee to begin with. I did express the check engine light problem from my pick up the day before and how it was no longer present after I refueled. The $40 fee seemed to have been rectified by the interior photos I provided on the 5th of March but my Capital One app notified me on the 16th of March that my card was being charged for an extra day of rental when that was not provided on the 5th of March as the reason. Instead I was directed to photograph the interior to display the cleanliness of the U-Haul. I have a discrepancy with the $40 fee especially after correcting the check engine light issue by refilling with the appropriate fuel I surmise. Perhaps have a drop off location with an agent present and explain the day off the drop off why a $40 fee may be added 11 days later.

Franklin G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F 
Évaluation :
5

You all are doing a good job.

mooer e 
Évaluation :
5

First class! Best Uhaul rental experience ever!

Earl M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PRESTON D 
Évaluation :
5

It's was a Sunday. So it was closed.

Gwinderlyn D 
Évaluation :
5

Busy, but accommodating and courteous.

Annselma W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angel V 
Évaluation :
5

Little move direction to where to return truck. I just parked it in park spot I got the truck.

Christopher M 
Évaluation :
5

Really competent and helpful personnel

Earl M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn L 
Évaluation :
5

Great service fast and easy. Change nothing.

RANDALL B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER F 
Évaluation :
5

the customer services excellent. Great location,

CARLOS E 
Évaluation :
5

The customer service was excellent and the equipment was clean and functional.

Chip D 
Évaluation :
5

Nothing Ya'll were great and the price is great especially when someone on disability and fixed income.

andrea m 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeana F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allendy H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G 
Évaluation :
2

Truck was gross, dirty, sticky stuff on windows and reiked of cigarettes.

Christa R 
Évaluation :
3

Put a sign up showing the U-Haul office is NOT at the old bowling alley.

PRESTON D 
Évaluation :
5

Had an AWFUL trip the air conditioner was out in the truck so I had to drive 12 hours with no AC. Very disappointed in UHAUL.

Micah A 
Évaluation :
5

Aucun

RANDALL B 
Évaluation :
5

Overall I was a great experience

Demetria R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hope T 
Évaluation :
2

I only drove the truck for 8 miles, yet they charged me for two gallons of gas. Don't you think that truck gets better than 4 miles a gallon???

Frank T 
Évaluation :
4

The vehicle was a little dirty but it's only because Of the age of the vehicle. It was not that big of a deal , the customer before left trash and I cleaned it up because I didn't want to be charged and blamed for it . Customer service inside was helpful and kind . She was very informative. I will return again.

Juan E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK B 
Évaluation :
5

Make sure the inside of the cab is clean..

Julie C 
Évaluation :
5

Keep the equipment more clean.

Nastasha W 
Évaluation :
3

Clean up truck and have gas it and make sure it run

Rebecca H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny H 
Non les évaluations ont été soumises pour cet établissement.

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