Had a great experience at this location today and will definitely be back when I need to rent another van or truck. The service was second to none.dominick O.
Customer Reviews for U-Stor Zephyrhills
(U-Haul Neighborhood Dealer)
Pour nous contacter
Zephyrhills, FL 33541
Services dans cet établissement :
- Mon–FriDe 9 h am à 6 h pm
- SamediDe 9 h am à 4 h pm
- DimancheDe 9 h am à 12 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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So friendly and extremely clean ! Was a joy to work with them I would definitely consider them before anyone else.Mikeela M.
Excellent service, truck was brand new.rand V.
Tire pressure light was on, we were told to ignore it. You could see on the dash the numbers changing through out the day for each tire. Im not sure what the pressure was supposed to be for the tire, but it was just an unnecessary stress that a tire my blow on the highway. If its a sensor issue, I would recommend getting it fixed, to ease the stress off others when they are already stress out with moving. Otherwise the process was easy.Shirley B.
Great team and completely accomodating!Shawn K.
Le client n'a pas laissé de commentaire.chris M.
Le client n'a pas laissé de commentaire.Kelly D.
They were so super nice and helpful!!! Very fast check in as well. The van was amazing and clean. Thanks so much!!FANCHON H.
Excellent customer serviceMelissa E.
Le client n'a pas laissé de commentaire.Gina S.
Great serviceCarlton G.
There seemed to be confusion as there was another customer there who seemed upset and was yelling etc. it seemed to take a long time (15 mins) for them to check the truck (mileage,gas etc) and we were left to wait in the sun and not inside where I assume there was air conditioning. but the people there were nice.Alison F.
Le client n'a pas laissé de commentaire.Hugo Sebastian L.
Truck smelled like gas and cigarettesBrandon M.
I was definitely displeased with returning the truck the app that they wanted me to go to to return. The truck was not working properly, so I was having a real time returning the truck after the business was closed.tony R.
Great customer service, however the truck was extremely dirty inside. The a/c did not work. My husband and I had to drive from Tampa, FL to Ft Lauderdale, FL with the windows down. It was extremely hot and uncomfortable.Cheryl B.
Excellent check in and check out procedure with friendly associates helping in any way they can for a smooth process.Tracy G.
Everything was greatFreeman W.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.Paul F.
Le client n'a pas laissé de commentaire.Jessica R.
Le client n'a pas laissé de commentaire.ROGER S.
The woman at the front verbally agreed that it was at 3/4 of a tank when we left the lot. When we came back to return the truck (after replacing fuel back to 3/4) she tried to charge me an extra $11 for fuel because â€œit was just barely past the 3/4 markâ€ so now I get to either pay y'all extra gas money or go buy more gas to supply y'all's vehicle. I will never use this location again. They are so shady.gabrielle F.
Le client n'a pas laissé de commentaire.William A.
Great customer service,very friendly managers, easy and fast pick-up and return process.Joseph B.
Truck was ready and in great shape. The lady at the desk was very rude but the guy working was very nice. Unfortunately, I will not rent from this location due to her attitude but there are plenty other locations available near me.Aaron B.
Le client n'a pas laissé de commentaire.Keith C.
Le client n'a pas laissé de commentaire.ROD M.
Good experience all aroundclint S.
Great peopleGeorge W.
Le client n'a pas laissé de commentaire.Denise P.
Le client n'a pas laissé de commentaire.loy H.
Le client n'a pas laissé de commentaire.Alice T.
Very nice people to rent fromalbert M.
Le client n'a pas laissé de commentaire.Jeffery S.
Le client n'a pas laissé de commentaire.john T.
Le client n'a pas laissé de commentaire.Kitria G.
Super staff at this location. I highly recommend this place to rent trucks and for storage.Teya S.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Donald L.
I will be VERY honest with you. This location was astonishingly CLEAN....looked like a dollhouse, neat as a pin, as though it were brand new! The staff was above-and-beyond friendly and helpful! The truck was clean and worked great, and check-in and -out were very easy. I WOULD use it again EXCEPT, I will not run across Route 54 in person to park my car across the street, sorry! Had a relative who died crossing a highway. This probably worked fine 5 or 10 years ago when Zephyrhills was a sleepy town amid cow pastures, but it is a busy suburb of Tampa now (for better or for worse) with a LOT more traffic, and I feel U-haul needs to make SAFE parking available at this location for their cherished customers,either inside or outside of the fenced area. Thanks to the sweet people who work there, though.Christina D.
Le client n'a pas laissé de commentaire.TRACY L.
Comply with what is offered to the client!!!!jaime M.
Le client n'a pas laissé de commentaire.Gina C.
Le client n'a pas laissé de commentaire.Reed S.
Although. I hate moving, my experience with the U-haul dealer was very good. I would recommend them to all my family and friends.Hasan A.
Le client n'a pas laissé de commentaire.Debbie V.
Le client n'a pas laissé de commentaire.John O.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.Juan m. S.
Le client n'a pas laissé de commentaire.Kalvin T.
Le client n'a pas laissé de commentaire.Darlene E.
Le client n'a pas laissé de commentaire.MaryH J.
Great service and staff is very friendly! Highly recommend this location for all your moving needs!KEVIN C.
It was great. Simple & Easy. Excellent customer service!GARRISON T.
Le client n'a pas laissé de commentaire.Aki T.
This location was super helpful and friendly. Their customer service was impeccable.Jeremy M.
This location was excellent. Helps that they were open on Sunday.John O.
Best quick and easy u haul service around. They are very helpful 5 stars and always go here.Scottie M.
This location was excellentANDREW B.
Le client n'a pas laissé de commentaire.sabina K.
Outstanding husband wife team! Very professional.Steven H.
Too old school. Would not allow the app to be use to pick up or drop off. Making the process take longer than necessaryAngel C.
The service is excelentes. Very polite.Antonio S.
Le client n'a pas laissé de commentaire.NORMAN B.
Le client n'a pas laissé de commentaire.ann S.
Manager waited for me to get there after 6, helped me fold the blankets, excellent commitment to customer service.James B.
Amazing customer service..Christopher W.
Le client n'a pas laissé de commentaire.Scott B.
The passenger mirror on the truck was loose and kept moving with the wind so I couldn't see behind me. And there's something wrong with the front end it's more than alignment it drags you all over the road. Thank goodness I only took it a short distance. Location of service was excellent would highly recommend the facilityCandy L.
Awesome staff, no complaintsMadeline O.
Excellent experience. Wonderful people to deal with. Would highly recommend.David M.
Convenient location. Very efficient online reservation, great price , absolutely courteous efficient office attendant. Definitely a greasy decision to use U -haulSherryl G.
Le client n'a pas laissé de commentaire.Vanessa G.
It was way too expensive. I asked to add on a day and they made me return it before my 24 hours and I had to pay for a whole 24 hours even though I didn't get 24 hours. They were real snippy with me. I should of never bought from there. Charging an arm and a legCourtney K.
I have used this location for the past twelve years but not since these people took over. The Truck Cabin smelled like cigarette smoke. Sales guy basically told me if I did not take insurance, if I got in an accident uhaul would come after me for a lot of money and take my house. Said then I would have to fight my insurance company. I mentioned that my car insurance has always covered ANY vehicle I have rented. He told me, no more. Also told me if I didn't bring tank back as went out, uhaul would penalize me thousands of dollars. In my travels, brake lights went on, message to check braking system. It took one hour to get a call back. An hour and a half later mechanic called, never showed at location delivery move. I was under time constraints, light went out. Drove back to uhaul place. On way back on he highway the vehicle started shaking madly as if the engine would seize or transmission lock up. I called the place to tell them of the danger in riding the vehicle. They said they have a reservation for the vehicle at 9 am. I rode by later, vehicle was gone. I hope they did not rent it. I called customer service and also filed a complaint.Susan S.
Le client n'a pas laissé de commentaire.Adrienne W.
They were very nice peopleValerie V.
Le client n'a pas laissé de commentaire.patrick C.
Owner is rude. Unappreciative.Michael M.
Le client n'a pas laissé de commentaire.Clayton L.
Le client n'a pas laissé de commentaire.Lynn R.
The rudest people I have ever dealt with. Very bad reflection of a good company like Uhaul. Something should be done.Barry H.
Le client n'a pas laissé de commentaire.Anil Kumar M.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Sean H.
Le client n'a pas laissé de commentaire.Beverly O.
Le client n'a pas laissé de commentaire.Jamie P.
Efficient and friendly experience. Our woman (12/17/21) was alone this morning and still came through smiling and happy. MerciRonald F.
I reserved my van for 1 pm and showed up at the location about 10 minutes early only to be reprimanded by the elderly attendant for being an hour late. She then proceeded to tell me that I had an hour less time to use the van. Upon checking my reservation receipt when I got home, it showed that I did indeed reserve the vehicle for 1 PM. I enjoyed my use of the equipment, but the customer service was unfriendly and inept.Stephanie C.
Back of my 26' uhaul was not cleaned prior to me receiving it and I couldn't extend it because it was to be rented 45 minutes after I returned it (not enough time to clean it). Inside of the back and the ramp was filled with pine needles from Christmas trees and all of my family's things were sticky with sap. Worst of all, the owners shrugged it off and didn't address it at allSean S.
The Uhaul website wouldn't enable location services when I tried to check the car in at 9:30 pm so we ended up paying for the extra day even though we returned it early. The issue is Uhaul and not U-Stor Zephyrhills. U-stor was super helpful. The Uhaul website not so much.James W.
Le client n'a pas laissé de commentaire.Hudson P.
Le client n'a pas laissé de commentaire.Marco M.
Le client n'a pas laissé de commentaire.Cynthia O.
Le client n'a pas laissé de commentaire.Jose S.
Le client n'a pas laissé de commentaire.Matthew E.
Kevin was friendly and helpful. I really appreciate him and his wife making things convenient for me.Michelle H.
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