Rubber for chain hooks, should be an item that the rental locations should have readily accessibleMarc-AndrÃ© D.
Customer Reviews for Val Caron Kwik Way
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Clean your units. I had to clean it myself before I left. My mom also had a rental reservation and hers was dirty also when we opened up the trailer and then they tried to charge us a service fee for cleaning when we dropped it off. The person running the store we picked up from was also very slow at processing us for pick up. Her system took forever to respond or whatever and it took way longer than it should have to leave. She was also the only person working so she needed to help customers inbetween getting us organized. She was polite and patient but she needed an extra body to help her out.Kristie K.
Le client n'a pas laissé de commentaire.Robert L.
The trailer was filthy on the inside. Something had dripped down the front of the inside panel. Oil/grease/tar substance not sure. Trailer had not been looked at upon return of previous customer otherwise the trailer would have been cleaned. Unfortunately I did not inspect the trailer myself prior to renting it out expecting it to be clean. The overall booking took over an hour to complete. My last name was incorrect on the documents, which was pointed out to the lady but was told it wouldn't matter. The drop off location was also wrong from where I told her where I would be dropping it off. Overall bad experience. Will never rent from there again. The lady was very patient, friendly but overwhelmed trying to rent the trailer to me as well as serving customers in the store.helen M.
Worse location we ever dealt with. Third time we use them and it has not improved. Clerk never seems to know how to complete the rental transaction, they wait on store customers and make you wait forever, takes at least half an hour each time we rent from them. Will definitely use another location to rent our next uhaul.Donald A.
I booked a 10" truck to pick it up in lasalle, an hour before a representative called me because they don't have the vehicle, she told me that they have one available in valcaron, it doesn't matter that u-haul charges me the kilometers I have to travel once I pick it up the vehicle, when I get to Valcaron I realize that they have a 15" truck, and this one is more expensive, in the end I paid 70 dollars instead of 30 or lessCristian E.
Trailer used was clean and did what we expectedâ€¦. Just a note .. not sure of the instructions but we had some difficulty hitching up to the ball.. suggest have a quick instruction on how to properly hook up to a 2â€ hitch ball. ThanksNorman J.
Le client n'a pas laissé de commentaire.Sandra L.
Unfortunately this place has one clerk working and me being a woman had no help lifting the trailer onto my truck. I needed to call someone for help. All other locations help but not this one. I told them no insurance.... They charged me insurance. Overall not great experience and I won't rent from that location ever again.Christine A.
Lady was very rude to me about dropping the trailer off thereJUSTIN M.
We attempted to take pic of driver's license 5 times which never did work for the back of license bar code. My upgrade to a 20ft from 15ft for no charge was not set up in the system and had to be overridden.Paul H.
Le client n'a pas laissé de commentaire.Roxanne L.
Le client n'a pas laissé de commentaire.Eric T.
Someone needs to call me asap to deal with our terrible experience renting a truck. 7056185450 or 7056915895patrick T.
Le client n'a pas laissé de commentaire.Brock G.
Nothin was great service !Trevor D.
We were told there was 3/4 tank of gas but turned out to be half tank when we picked up the vehicle.barb S.
Le client n'a pas laissé de commentaire.Paul T.
Service was average , when picking up and when hooking up , tight quarters. Not much room here . Overall everything went well .David R.
There was a large amount of confusion when I returned my rental. I had needed to extend my reservation, and the person I spoke to when I called the 1-800-GO-U-HAUL was able to do that, however it was not made clear to me that the charge I provided payment info for was going to be a hold, and not an actual paymrnt. It also was not indicated as such on the receipt I received when my rental return was completed.brodi B.
Door was frozen shut, no parking, language barrier and problems with the ramp. Val Caron was confusing but okay. They did not have a vehicle so we had to go to Hanmer. The above problems were in Hanmer location.Scott C.
Initially charged 39 for 10 foot truck when it was a local 19,99 truck. Truck was stuck in snow and on ice! soaked my boots and socks even before starting my move. Truck was covered in snow Then when i was about to give up on the truck , store employee gave me salt and said to try and spread salt which actually worked. Owner didn't attend store when store clerk called. This service was very unprofessional and wasn't a service i expected. This vehicle should have been ready to be picked up and easier to manoeuvre to get out of the parking spot. It's bad enough i'm charged in mileage instead of kilometres from the uhaul system! aweful experience all togetherDonald S.
Require to train staff how to use program betterrobert L.
The truck muffler was broken I almost lost my hearing . Few people told me they could hear the truck six street away. I can't believe you let such a truck to be even on the roadaxmad D.
fix the brakesFREDRICK M.
Le client n'a pas laissé de commentaire.Megan D.
My u haul location was changed 3 times. When I got there I completed the online check prior but they didn't have my truck ready? They told me to come back the next day when I was moving that evening. Very unorganized, I ended up having to take a random truck on the lot and go through the entire prioress which I completed on my phone again. This took 30 min of my moving time. Overall very disappointedKATELYNNMARIE S.
The whole uhaul business is completely disorganized and a total cluster I had to give and put my information in 3 times The whole reason I rented the unit was because I needed to pick up something that was time sensitive Because of the disorganization of the company I missed my deadline and spent $375 plus fuel for nothing. I'm not impressed and wouldn't recommend the location or u haul to anyone everMICHAELKEITH H.
The owner is rude and does not know how to talk to customers. He withheld my deposit even tho the truck was brought back fueled up, saying that I would half to drive back across town the next day to recieve it. He told me he would meet me there the next day to make it right instead he left a note written in another language for the employee to refund the deposit and ask me to leave. I'll never go back to that uhaul or the other uhaul in hanmer kwik way. I will never recommend but I'll do the opposite and leave my reviews were it can be seen and tell anybody around me to avoid at all cost. I think you should evaluate this owner to see if he should be representing your business or talking to YOUR customers, thank you.TERRANCECHRISTOP C.
Higher mileage to avoid overage costs. I purchase unlimited but I guess there is a limit since I got over charged. Never again with Uhaul. Maybe a new company will open and there will be competition rather then a monopoly.LIBERTY-ANNTHERE S.
the employee at this location was quick and polite thank you.VICTORB F.
Had to pick up at a different location. Received no call to confirm or let me know, I had to call. When I arrived, clerk had no idea what to do and served 30 customers buying cigarettes and snacks even though I was next to be served. I was handed the store's phone to go over everything again despite having completed the express check in. I was asked to provide credit card information out loud while standing in the middle of a convenience store. It took 55 minutes. After that I was told that I had to drive to another location as there were no dollys or shipping blankets (despite ordering them ahead). I was given no instructions about the truck and after picking up the dolly and blankets, we could not use the blankets as they were very damp if not soaked and reeked of mildew. UHaul knows they can treat customers like this because they have cornered the market, however, we do plan to move again in a year and will do our best to avoid using U-haul. What a stressful way to start an already stressful event of moving to another city.Rebecca B.
Lack of training for store clerks for drop offs. Would recommend using mobile drop offs for this location.STEVE C.