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jeannette j
Customer Reviews for VALERO The General Store II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service à la clientèle
Armando TI've returned here in the past and have now rented from this location. Both times they were helpful and quick to check me in and out.
Mark NThe service was excellent, and the men who work there were very nice and helpful.
WANDA MGreat costumer service… overall awesome experience
PAMELA SThe store attendant was extremely helpful and accommodating. Merci!
Brent STruck had scrapes, dents, and faded paint everywhere. And the person working the location seemed to have no idea what they were doing.
CORY MYou made me drive 3 hours for my truck. The location I chose was walking distance for a reason. They then gave me a truck with water in it. And the tire had the cords sticking out ,no rubber.
Kimberly CThe above store did excellent. I can't think of anything to make it better. A++ service.
CHRISTOPHER DThe guy who helped us with the rental here was super helpful, and was very nice. Definitely a big help! Was trying to find a trailer to rent bit of last minute and he had one that worked perfect and helped us out even though it was late.
Matthew GFriendly quick service. Would rent here again.
PJ CGreat location friendly environment recommend
Roger MExtremely pleased with my service here. Top notch employees!!
Samantha SI’m grateful I chose this location because it was proven to me that genuine people still exist!
Joielynn SThe gentlemen was very friendly and helpful.
Bridgget GExcellent company
Javier mAmazing service at that location! Got the job done! A+
Micheal SVery friendly and helpful sales person at this location.
Karel BEasy in and out with the truck. Excellent service 👍
NAAGY OThe guys at this location were Fantastic, easy to work with. Very kind and could tell they wanted to help. At a different location in the 14701 area there was a Mathew Haddock ( not sure if spelled correctly), who I was told to be the regional manager. Let me just say, this guy is a real PRICK! He is very aggressive the way he speaks to you. He insults and even makes you feel like you are a criminal who stole the uhaul instead of renting it. I also have voicemails from him saying he PURPOSELY maxed my card out and now he planned on calling the police and having the truck reported stolen. Which was only in my possession less then 48hours. If this guy is the regional manager, they need to get rid of him. This is not how you run a business. You don't treat people like complete shit and try baiting them into an argument. You are a pathetic excuse for a man. And you should definitely not be associated with this store. Let alone uhaul at all, you give them a bad name.
John LWe were told the day before pickup that our location had changed to 45 minutes away. This not only made for an extra early morning, but we were charged for the extra miles to drive it back to our home which was only a couple miles away from the original pickup location. U-haul should have coordinated to have the truck brought down to the location requested so that we were not put out in the morning and charged the additional mileage to drive it back to Pennsylvania from up in New York ourselves.
Josiah HProblem wasn't with this location., but with U-Haul itself. I wanted a 4X6 foot trailer and was told that wasn'r available. I excepted a 5 X 8 trailer. A 6 X 12 foot trailer was delivered.
ROBERTC TJameal was amazing. He was so helpful and took extra time to make sure that I got into my uhaul okay. Recommend this location and jameal to everyone.
NIKOL S