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Magtalena Disa
Customer Reviews for Valley Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent customer service I will be back
Carpretta HoldenOne employee was ok in terms of customer service. The other, older employee just scowled at me, didn't say a word, not nice at all. Neither one did any personal check of the vehicle, other than look at me driving it into their lot.
Kirt ButlerThe van I got was very dirty and the gas was less than half tank but my email receipt was indicating more than half tank gas. I was charged for gas even though the gas wasn't the same level as they indicated.
farah issackThe gal at the storage place was really helpful and on top of things. It was super easy to rent the truck!
Christine MartincicLadies in the office were amazing and helpful. Very understanding why I was late returning the truck.
Kathy StallmanI appreciated the customer service it was quick and on point.
MICHALE TESFAMARIAMI'm very satisfy ,the agent was really nice
VictoireYannick NanaEdoumaThis was a walk in with no reservation because the site we had a reservation at was closed and a note stating they were not renting trucks was on the window. Dillon was amazing and got us back on the road quickly. Such a great experience after a such a horrible time with moving assistance and rental reservations through Uhaul earlier in the day.
Marci BurgerThe biggest problem was the app during the check in. It does not work. Kept having to retry to get things to submit. Took almost an hour getting it to work. Otherwise it was great got alot done.
Rob JacobsGreat experience. Thanks to helpful staff. I appreciate the call letting me know I left a valued hat in the truck/ Thx much
David VanI filled the gas on the vehicle between 3/8-1/2 tank which is above the requirements of 1/4! When I got the invoice it said I filled it between 1/8-1/4. So I was charged $40 of service charge! I wish the attendant would of came out and check the vehicle with me when I dropped it off so there would be no disputes!
Matthew kINGVery friendly and helpful! I dropped off after hours, but they helped answer a question the next day.
Rachel longVery quick service to both rent and return. All service should be to this level.
Christine HoffmanNo improvements, everything was great!
Michelle SmithExcellent service à la clientèle. Fast and pleasent experience.
filipp kurkovPerson who took our order was not knowledgeable. Everything had to be redone once we arrived at the location for pickup. We were billed incorrectly
Navis Pack and ShipWe actually had scheduled the U-haul from a different location online however it appears the system had an error. While it was not a big deal for us we recommend updating your listings to make sure they are for the correct location as this would make many people very frustrated.
Antonio JeansSuper friendly staff.
Anna ShanazarovaOur Uhaul experience was phenomenal. She was super friendly and got us in and out. Highly recommend this place to rent your uhaul.
Christine HuynhQuick and easy to rent. Receptionist was helpful and courteous
Jennifer LudwigThank you, everything was great!
stacey mahsetkyWe were charged twice for our rental, am on hold with customer service...but trying this too. Merci!
Samaria Danieltruck was there, just a few papers to fill out and we were on our way, It was at our storage place, so very convenient. thankyou
fern croninI give a 1 star poor rating to UHaul E-Alert system. I had a confirm rental and on-line check in all ready. Only to find out at UHaul office that I was put on E-Alert for a late rental return about a year ago and would not be eligible to rent UHaul. First of all, I never received any notification that my last rental was late return. I was never asked to pay for late return. In fact, I returned the truck the night before it was due. Office was closed and I placed the key and paperwork through the door slot. Whoever was in office next morning failed to check-in my returned truck promptly and caused late return E-Alert on me. UHaul must contact customer immediately if there was any issue with returned equipment and must not have customer to find out E-Alert a year later in rental office. Please let me know this comment is reviewed and addressed. Matthew Ma
Matthew MaGreat location, very friendly service, great equipment
RALPH KALMAStop using non U-Haul location they act like do not know what’s going on And they lack in customer care
Tunthia KeesNothing at all. Customer service was so great. Made the experience so easy and sweet. I am thankful and great full. Great job Shane and Phoenix
MARLO RABAULIMANTake time for the customer.
francisco castronone
Michael BoldtThe gentleman that checked me in was great! Cheri
Cheri EcksteinGreat customer service!!! Quick and easy transaction. They rep that i spoke with on the phone that set up my pick up was also great
Aubree LeathNone at this time.
Jason YoungThe place seemed small amd cramped
Mechelle TenorioManager was very professional and friendly. He had our truck ready and paperwork was quick. Thank you!!!
EDIZEN MALONZOIssue I had was when I reserved truck I was called day before and told they couldn't supply truck I wanted and also couldn't get truck for 1 way from the location I reserved it at. When I picked up alternate truck at totally different location they did not have hand truck listed as per reservation. Fortunately they did have one but when people are moving the reservation process needs to be better. It caused a lot of unneeded stress. Thankfully it worked out in the end but I had to get a area supervisor involved to get the rental in place
ROLAND KUHKI ordered a dolly with my purchase of the uhaul truck and it wasnt in there when i took it home. Went all the way back to the location of pickup and asked him for a dolly and he said that they dont carry dollys they only rent uhauls. Didnt offer to call customer service for me or anything. Just said youll need to take it up with uhaul. He was so rude and was no help at all. And i have still yet to recieve my refund for the dolly.
Nina LomaxThe agent was not very friendly, but wasnt rude either. He didnt ask anything about our experience with uhaul or the truck we returned to see if we had any problems.
Taylor MullenixI had a great trip. That is one strong and reliable truck!
Macdonald GarthShane was GREAT!
JAMES MONSONWe were treated well by Shane. We'll use this location again if we need a van.
Susan TuckerThey charged me $25 plus tax for cleaning the van when all I did was pick up a sofa. I spoke with the Assistant Manager and was advised that the charge would be removed but it wasn't. I had to contact my credit card company to have the charge removed.
Velina Jacksonthe rep could use some more training in the rental process, I had a problem with my company credit card and put the rental on my personal credit card as the rep told me I would be able to change to the company when I returned the van. When I returned the van I was told I would not be able to do that
Fredrik HalsteenThe attendant was so helpful with me
AARON PARDONothing need to be inproved
Hristo ArabadjievFind out if there is anything else needed thought my order for dolly was on there but it wasnt
Patsey GraysonTo pay with my debit card or Cash would be nice! Knot everyone has credit cards.
THOMAS HICKEYShane was very polite, helpful, and professional. He's a real credit to your business. The truck was fine, except when I stopped to fill up before returning it, the gas went in the ground. upon further inspection, Shane discovered someone had tried to steal gas from the truck by cutting the line between the opening for gas and the tank.
SUSAN MCCAYSmooth experience.
Mike Pugh