Didn't see anything wrong
ALESIA A
Customer Reviews for Value Store It 11
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Upon booking, clearly state the grace period allowed for pickup before the reservation will be forfeited.
IJEOMA ATrying to get in touch with this location was very hard. Called and few times and now answer. When they do answer they are very short and want you off the phone, so they cut you off. Truck was falling apart inside when I got it so I needed to ensure I was not going to be held liable for it.
LUISA CExcellent service, very nice staff.
Norma CS.O.
Raquel wGreat location I was super happy with service and if I need to rent a truck I will definitely go to this location
Willie WI am very disappointed. I rented a box truck for 5hrs and was given with almost empty gas. I was told if I bring it back with a quarter tank I would be credited $15. My receipt is saying I was credited but my account is not reflecting it.I was charged $84,39 for just 5rs and until now I have not received my $15 back. This is dishonesty.
Juanita CGreat Customer Service
Jonathan KRien
CYRIL LExcellent service à la clientèle.
Treasurlyn WI never recieved the email verifying the promissory note was paid , the representative stated she emailed a snippet. After waiting 40 mins no email and now I have collection note email
gertrude lThe rep who assisted with the rental was so helpful. Courteous and quick! I would definitely use this location again!
Christine M❤️
mark cRien
PRESTLEY WGreat experience the best one yet, very informative and adaptive throughout the rental period. Merci!
Courtney SBien
Joannie SBest experience with Uhaul ever!
Connie SOk
Chago Slove ❤️
mark cVery professional and friendly
Daryl MTo make sure The fuel tank is full. ?
JUAN CIncredibly proficient, yet NICE, rental (front desk) staff.
jeff bI think the next customer will be satisfied as well. Can't think of anything right now.
Eldeka LExcellent service à la clientèle
Ramona DVery Courteous and helpful.
Mohammed ZI was charged $35 for gas for not even 2 gal completely redicoulus
Jose GBien
Jacquelin VAmazing place, super friendly
Alex VThe customer service in this place is excellent. Quick and easy pick-up and drop off. I would rent U-haul trucks when needed from this place every time.
arelis mAll good, 7pm would be a nice instead of 6pm like some others the Drop box can be a little difficult for some,especially when u already lock the vehicle and put the key in the box.
Raymond Fmake sure you have all the accessories you offer fun the web page
Juan SThe truck was not a good ride
Brittany CDon't forget the dolly they paid for. Never received a refund either even after the representative at the delivery location said he would take care of it.
BRANDON PVery nice people to deal with.
Juan UThe vehicle was clean enough, just had a few roaches in the back - swept and it was the area
Kayvon FYou had to slam the driver's door with all your force for it to close correctly. The air conditioner in the truck did not work. Nothing came out of the vents. There were roaches in the back of the truck The gentleman that helped me in the store were extremely friendly and helpful
Kelly SThe service and the staff was wonderful. I was completely satisfied with my experience.
paul lThe associate was very professional, informative and helpful.
Ingrid BGreat experience, good people!
David PBien
HOWARD BCheck your trucks
Alexander RI was not satisfied at all and when I requested any sort of compensation for my inconvenience it was disregarded.
Alexis CI RENTED A UHAUL TRUCK FROM A THIRD PARTS WHO WAS VERY DISRESPECTFUL AND RUDE DURING TO WHOLE TRANSACTION AFTER RETURNING THE EQUIPMENT I WAS OVERCHARGED DELIBERATELY SO IF YOU ARE CONDONING THIS TYPE OF BEHAVIOR WITH YOUR BRAND THIS IS NOT GOOD FOR YOUR BRAND
ANDRE BI use this location all the time for my work needs. They have excellent customer service! Very efficient and clean!
Bobby CI return it the same day I used it which is Saturday (3/2) around 7pm. I checked it in with my cell phone... and I didn't use that much milage on it.
Priscilla WThanks again
Jolia BGreat Customer service and fast process when picking and returning
Calvin WThanks
CLAUDIO NEverything was great and ran smoothly from the time of pick up to the time of drop off.
Nadege AI believe I was charged or gas, but I returned the truck with the exact same level when it was delivered to me.
PIERRE CVERY easy to rent and excellent customer service.
Shannon AExcellent customer service and experience
Calvin WStaff was very nice at the location and when calling the toll free number. The whole process was very easy.
Patricia TRepresentative was rude and disrespectful . he made it clear to us that his location was not uhaul property so the luxuries that came with uhaul they don't provide it ..
andre bMy reservation was approved and vehicle was ready to go. Appreciate the customer service care.
Calvin WWorst customer experience! Breach of contract!. Don't give a fuck about paying customers! . You work for me! , the consumer!!!. Now a days business owners have no heart or sympathy!! Especially if it's your business inconvenience!!!. Disgusting and tasteless!! I pray I'm able to purchase my own truck so u would Never add value to your business! !! My name is Loudia Osias my number is (954)760-1868 also think twice on the third party storage company's that rent your Uhaul trucks! Extremely unprofessional! They NEVER EVER ANSWER the business phone!!! Then when you advise them "the black dude with the wavys said "oh well on the receipt our number is on there" no duh sher fucking Loc!! That's the number I called over 50x! So you know how frustrating it is! The rent , pay for an item that's not operating correctly?!! I can't drive the damn truck! The lights not operating!!! So I don't get compensated for 4+ hours I wasn't able to use what I paid for! I didn't get a full 24hrs!!! I'm definitely going to endorse this bill !!!
Loudia OVery good
SCOTT EAlthough the truck was inspected august of 2023, it is in horrible condition mechanically. The front end needs major work as it was all over the road. This needs to be addressed as it is a liability to the company, you cannot rent an unsafe vehicle to customers. At some point I'm time if these concern are not addressed, I haul will be sued.
Tevin-Junior WMuy satisfecho con la atención y el aquipo rentado
Ernesto T