The service and the staff was wonderful. I was completely satisfied with my experience.
paul l
Customer Reviews for Value Store It 11
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The associate was very professional, informative and helpful.
Ingrid BGreat experience, good people!
David PBien
HOWARD BCheck your trucks
Alexander RI was not satisfied at all and when I requested any sort of compensation for my inconvenience it was disregarded.
Alexis CI RENTED A UHAUL TRUCK FROM A THIRD PARTS WHO WAS VERY DISRESPECTFUL AND RUDE DURING TO WHOLE TRANSACTION AFTER RETURNING THE EQUIPMENT I WAS OVERCHARGED DELIBERATELY SO IF YOU ARE CONDONING THIS TYPE OF BEHAVIOR WITH YOUR BRAND THIS IS NOT GOOD FOR YOUR BRAND
ANDRE BI use this location all the time for my work needs. They have excellent customer service! Very efficient and clean!
Bobby CI return it the same day I used it which is Saturday (3/2) around 7pm. I checked it in with my cell phone... and I didn't use that much milage on it.
Priscilla WThanks again
Jolia BGreat Customer service and fast process when picking and returning
Calvin WThanks
CLAUDIO NEverything was great and ran smoothly from the time of pick up to the time of drop off.
Nadege AI believe I was charged or gas, but I returned the truck with the exact same level when it was delivered to me.
PIERRE CVERY easy to rent and excellent customer service.
Shannon AExcellent customer service and experience
Calvin WStaff was very nice at the location and when calling the toll free number. The whole process was very easy.
Patricia TRepresentative was rude and disrespectful . he made it clear to us that his location was not uhaul property so the luxuries that came with uhaul they don't provide it ..
andre bMy reservation was approved and vehicle was ready to go. Appreciate the customer service care.
Calvin WWorst customer experience! Breach of contract!. Don't give a fuck about paying customers! . You work for me! , the consumer!!!. Now a days business owners have no heart or sympathy!! Especially if it's your business inconvenience!!!. Disgusting and tasteless!! I pray I'm able to purchase my own truck so u would Never add value to your business! !! My name is Loudia Osias my number is (954)760-1868 also think twice on the third party storage company's that rent your Uhaul trucks! Extremely unprofessional! They NEVER EVER ANSWER the business phone!!! Then when you advise them "the black dude with the wavys said "oh well on the receipt our number is on there" no duh sher fucking Loc!! That's the number I called over 50x! So you know how frustrating it is! The rent , pay for an item that's not operating correctly?!! I can't drive the damn truck! The lights not operating!!! So I don't get compensated for 4+ hours I wasn't able to use what I paid for! I didn't get a full 24hrs!!! I'm definitely going to endorse this bill !!!
Loudia OVery good
SCOTT EAlthough the truck was inspected august of 2023, it is in horrible condition mechanically. The front end needs major work as it was all over the road. This needs to be addressed as it is a liability to the company, you cannot rent an unsafe vehicle to customers. At some point I'm time if these concern are not addressed, I haul will be sued.
Tevin-Junior WMuy satisfecho con la atención y el aquipo rentado
Ernesto TExcellent service
Gabriel AA salesman that helped me was very knowledgeable and nice will be doing more business there again
Jeffrey GThe truck was not in good condition difficult to drive. Rail was not coming out .
Cherly LThis is the best U-Haul facility in Broward County. Always friendly service, clean vehicles and well maintained.
Mary CImprove the uhaul app, it's horrible; it barely worked when i checked in for the truck.it didn't work at all when i returned the truck so I just took pictures and put the keys in the drop box; good thing the faculty is great and took care of it for me when they get there in the morning.
Alfonso DExcellent service à la clientèle
Joseph RMy experience with the staff was excellent. Very receptive. Went above and beyond with my needs including leaving leeway for either extending my rental if necessary. They even let me borrow a lock for one overnight stay. Complementary water was also a nice touch. My only issue I had was having to use the app to return the truck earlier than I expected. It was a bit tedious however the phone service people did for a nice job in talking me through some unexpected technical issues. Overall a great experience. I would absolutely use them again without hesitation.
David SThe equipment had just been turned in from the previous customer and there was not time to have it swept out.
RAUL BTo me it’s all good
Jermaine BOk
dairon nExcellent!!
Laura JThey were roaches in the truck ... Also the tail pipe almost took my knee off, very painful thought I broke it
Paulette GDgtegrf
HOWARD BI appreciate the customer service and support representative Johnny was very professional and knowledgeable regarding availability and services!!! I also noticed the team work and communication between other staff assisting and assured vehicle ready w/ equipment!!! Thank you very much Extra patience was appreciated!!!
Beverly DNothing the staff there was very excellent
Rene DI had a personal problem come up the nite before & Ur staff Was very accommodate. Thx
lori dEverything just right
Anthony WVery courteous representative.
Stanley SExcellent service à la clientèle
Regina BG
HOWARD BFriendly and helpful staff. Would definitely go back.
Kevin AThe guy was fast and sweet
Sarah SOne of the German I don’t know his name and he have a nice service, and I told my friend they got to the location for rent from the location in In McNab for rent in your truck and thank you for your service so much
Muhammed EThe entire transaction was very speedy & professional.Grest customer service
LAURENCE CService was efficient and professional.
Deborah LVery well 👍🏻
JUAN RGreat service and professional staff, however, equipment was not clean. Had to broom away dirt and other debris from the bed of the trailer. Not useable to transport furniture in the condition received. Otherwise great service.
ERNESTO PNothing experience was great
April WPlease check the tire on the passenger side.. had to add some air on my way back from returning the uhual but other than that things were ok
Woodlyne LExelenes servicio, atención ingles y español fundamental, muy recomendable como siempre..
Juan GTrucks just old, latch on back was rusted and hard to use had to apply some WD 49 ourselves to get latch to close, door kept opening when driving
Ellen RThe attendant was very courteous and expressed clearly to the present people what the availability was. He even helped customers with no reservation, gave suggestions of other locations to go. I had an amazing experience. I didn't feel stressed with the return of the truck. Thank you! :-)
Miosotis V