Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)

Évaluation :

1

Entregue la llave y el vehículo a las 3 horas como se acordó, y me cobraron casi 400$ por supuestamente consumir 700 millas , solo fueron 6 y entregarlo 2 días después , estafadores,estoy esperando me devuelvan mi dinero después de haber confirmado con las cámaras que si devolví el vehículo 3 horas después de recibirlo

Évaluation :

5

N.D.

Évaluation :

5

Excelente servicio y la atención. Gracias por el apoyo y profesionalismo... los recomiendo con toda confianza! Qué Dios los bendiga siempre 

Évaluation :

5

Excellent service

Évaluation :

5

Take this people as an example and train your other locations for better customer service

Évaluation :

5

Vehículo sucio , sin gasolina tuve que ponerle gasolina para realizar el trabajo por lo que la rente y devolverla con más gasolina de la que tenía , la luz se servicio de las gomas encendida (baja presión) me sentía inseguro por eso , el depósito de agua del limpiaparabrisas vacío (tuve que llenarlo para poder limpiar el vidrio ) en general logré hacer el trabajo pero pienso que le falta mantenimiento al vehículo.

Évaluation :

5

Nothing Employee is outstanding excellent

Évaluation :

5

good service

Évaluation :

5

Kindness, attentiveness

Évaluation :

5

Exelente

Évaluation :

5

Great service

Évaluation :

5

A/C inop after heater is on the valve is stuck, radio turns off and wipers no good. This is a UHaul issue not the location.

Évaluation :

5

Ok

Évaluation :

5

Call de costumes and send the email . All very well thank

Évaluation :

5

Your reps at the location are great, however I returned my storage place in the first week of December clean & not locked Did not get a confirmation until now of received in perfect condition. Other than this issue , Im very happy with this location since they are very helpful and polite .

Évaluation :

5

The cabin floor was dirty. They should spend a few minutes vacuuming. It was hard to lock the downward rolling door. Excellent attention to the customer, thorough, detailed, very professional. Will rent again there!

Évaluation :

5

Outstanding customer service

Évaluation :

5

I ran into issues that resulted in me wasting a few hours trying to get sorted and had to return the following day . Gianni stepped in to assist and was truly able to get everything sorted. He is a good example of a loyal employee. While getting ready to leave and after inspecting the vehicle , I witnessed him walk over to attend quickly to a fallen palm branch that was obviously not in his JD. I respect those that respect their work environment.

Évaluation :

5

Vehicle should be clean inside the cabin, to filthy. Vehicle in excellent mechanic condition.

Évaluation :

4

If you have employees that don't want to work there, please let them go. Customer service was below average.

Évaluation :

3

I DID NOT RECEIVE MY BILL AFTER THE EQUIPMENT WAS DROPPED

Évaluation :

2

PLEASE UPDATE THOSE TRUCKS

Évaluation :

5

Bien

Évaluation :

5

Excellent customer service

Évaluation :

5

Very easy to drive that truck

Évaluation :

1

I made the reservation to pick up with my phone and they didn't leave me the keys in the lockbox what a bad service they have

Évaluation :

5

Excelente servicio, 5 estrellas!!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Atencion Excelente. Todas las indicaciones y orientaciones fueron efectivas y pertinentes. El servicio es muy util.

Évaluation :

3

FIX YOUR TRUCKS

Évaluation :

5

Me realizaron un cargo de 3 galones de gasolina cuando yo le agregue 1 Galon y solo rode 6 millas

Évaluation :

1

I told the employee that he by mistake marked less in the gas tank level and what he told me was, you should have returned back and notify me. I told him I had a picture that clearly shows the time and the level of the gas tank level, and he told me that I had to handle everything with U Haul directly. He also marked wrong the gas tank level upon my return. It seems to be it is a business to make money out of gas. That just confirmed that it was on purpose, because you can miss it one time but not twice unless you are use to do that.

Évaluation :

1

Worst customer service I have ever received. I received a call the day before to CONFIRM the truck would be available and when I got to the location, they said the truck had just left and the only one they had available they had left the keys inside so I had to go back home without a truck to wait for their call. They never called me so I called back and they said they found the keys but the car wouldn't start .. and to once again wait for their call. Another two hours and still no call so I called back and conveniently, they had just fixed the truck. No one tried to resolve my issue or offer another truck or even some kind of discount for the inconvenience. I would never use this company again

Évaluation :

5

The manager was very attentive and kind.

Évaluation :

5

Excellent attention of staff (Gianni)

Évaluation :

5

The staff was the best I've had ever with uhaul, but the app didn't send me a recipt by email after turning it in after 6pm.

Évaluation :

5

the vehicle was in very poor condition dirty broken exhaust pipe. when I turned the steering it sounded very bad conditions

Évaluation :

5

Great place. Great staff. Truck was clean and worked well. After hours drop off was seamless. Really good experience. Will rent again from there next time.

Évaluation :

5

The people at this location were very helpful and courteous. We were able to rent the truck very quick.

Évaluation :

5

Find someone to pay my bill! Just kidding everything was fine.

Évaluation :

5

Excelente service

Évaluation :

5

The Manager is great. !!!

Évaluation :

5

Please repair the radio , was only working in the Am Other than that everything was great 👍

Évaluation :

5

Bien

Évaluation :

4

WASH THE TRUCKS AND GIVE THEM BETTER MAINTENANCE

Évaluation :

5

would recommend to a friend, excellent staff and helpful with questions.

Évaluation :

5

The service on Uhaul equipment at this location is great. Reps are very friendly and supportive. Information on availability of units is accurate always. Perfect place for renting units.

Évaluation :

5

The staff of this location is excellent and professional 100 % recommended.