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NICOLA M.
Customer Reviews for Value Store It
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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This U-Haul location is in a great Location. They have fantastic Customer Service & Fast Pick up. I highly recommend this location.
Emanuel B.The experience of getting the keys for the truck was bad waited an hour for the guy to figure out that the 1 truck out there that was 26ft which is what i ordered was indeed the one for me and needed to be registered as returned from.last customer
Norland L.It was difficult to find the place because it looked like it was on two opposite sides. However, once I found it they were super helpful.
FERNANDO C.This was an actual UHaul Center. Beautiful, organized and the staff was great.
Robert E.I got charged for Safe Move when I specifically asked not to include that service, my U Haul had NO wind shield wipers and it was pouring. It was also dirty inside.
GIANFLAVIO G.Our truck was not cleaned, it had potting soil in the door pockets. Our air conditioning didn't work as well. Very miserable in the Deep South with no air.
Mollie S.Excellent service and attention, the trucks in very good condition
JUAN G.Took a little while to get help at the front desk, but overall great experience.
OLIVER T.The Passenger side seatbelt not working. I have rented this truck 3 times #4150. I have reported it, and as of yesterday 07/08/21 it was still not working. It is unfortunate that my wife has to sit there without a seatbelt, with no recourse, due to the fact that there were no other trucks available.
ANTONIO M.Annelly was very helpful and knowledgeable
RODNEY R.No need to improve, service was good and quick.
Oliver T.becarefull with another location because on coral way & 67 ave miami florida the service was unacceptable and un professional They make a reservation to wrong place and I was driving for all miami looking for where is my reservation assigned, until I found the correct locations
GEOVEL A.good customer service
DENNIS L.Do a better maintenance to the vehicle. The vehicle was poorly maintained, mechanically in poor condition, horrible noise and smell to burned oil.
ALEXIS C.The inside cab had soda spilt in the cup holders and down the sides of the consol. The inside of the truck bed had something sticky on it.
Frank P.The truck that was given to me had a transmission that was in very serious disrepair. It could not shift gears effectively, and inevitably cost us almost double the gas it should have, and we drove 500 miles, so it was a very pricey issue. At times, it would just shake back and forth just from trying to get into gear.
KARISSA P.The truck has all the service lights on and all the beeps. We were afraid that the truck will not work or not turn on. I got photos and videos of all the service issues this truck has. This truck shouldn't be out on the road legally. Its a danger to the driver and the others in the street. Also, I put gas before coming back and you guys still charged me 3 gallons. Unfair.
Arnaldo H.Excelente atención y servicio de primera los que atienden son siempre muy amables
NADIM A.The uhaul was clean but it would take a while to turn on. We had attempt many times before actually getting it to start. Also the cost comes out a bit pricey because of the Mileage fee yes it's 19,99 $ to rent the truck but add 67 $on top of that depending on the miles you drive. When we went to out gas in the vehicle to return it, it wasn't letting us so we had to turn it in like that and that was another cost of 108 $total. Just make sure you don't drive too much because the cost will go up tremendously.
Angulo E.Great, friendly, helpful and excellent customer service! Merci.
CRAIG W.Excelent attention and fast
jesus I.Super nice & friendly staff.
MARLENE G.The trucks needs to have gas, if we leave the truck with less than a quarter you charge us to fill it, then you should make sure there is head on it to rent, we are clients not employees
Ramon P.The Staff at this location is Auwesom, many ways. I recomend with (5) Star Service.
ANTONIO M.Great service
JOSE D.The truck that I rented was not what I ordered i asked for a 20ft received a 26ft used way more fuel than expected ordered a moving dolly did not receive that ordered the rental weeks in advance and got completely opposite what I wanted overall spent more on fuel than what I planned on just POOR service and lack of attention to detail
CRAIG M.I forget the womens name who was working at the front desk, but give her a raise because she was so nice and helpful throughout the whole process.
clayton M.Staff charged my card for being late. When the truck was already in the lot. That is unacceptable. Please work on keeping you're staff in check.
Jimmy M.Me cobraron 7,00 $ por un dolly que nunca rente, NO recomiendo esta locacion a nadie.
RENE H.Great Service, Great people, all good.
ANTONIO M.As usual the customer service at this location was excellent. No place better
Louis M.Great service!
Nestor C.Quick and amazing pick up and drop off service!!
Roddy L.Everything went smoothly.
Conor D.TenÃa una llanta baja de aire. Pero del resto perfecto
JORGE G.The manager is amazing! Excellent customer service
Geraldine V.the windshield was cracked and the person who delivered the car did not warn us, we had to return to notify the situation
Luis G.Nobody talk me how I have to do the pick up, I went totally loose when I when to pick up
Angel M.No one was at this location. Contactless drop off through the app was not working. I was able to talk to someone through a call box who directed me to park the U-Haul and drop the key off in the mailbox however it took 15 minutes to find the mailbox because the location was so vast. Clearer drop off directions should be told via the app or in the email.
Jafar M.I give truck with gas , and they charge me 20 us.
Valeria A.The service provide was excelent. Keep doing the great job!
JUAN N.This is not something you can change, but the drop-off area and the office are at polar opposites of each other which makes it a long walk. This would not be such a big deal except we were exhausted from moving in boxes and walking between the drop-off area and the office on the 4-5 occasions we had to during that day was just draining. Having said, the staff was helpful. Everything was very clean.
Lizel G.Excelente servicio
Francisco L.Rien
JULIO M.Side mirror broken.
Jose O.No key drop box.
Ashly C W.Hector and Anelly are both great and helpful.
Lourdes Anell B.Service was amazing, clean location and the process was simple and fast
Thomas M.The staff at this location is friendly and helpful. They are on the ball.
ANTONIO M.Great Folks, Anely is a Great Public Servant. She is Kind , Friendly, and Knowledgeable.
Antonio M.