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Gregory Wilson
Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The tank was supposed to be full. I drove 36 miles...and put 5,25 gallons of gas in it. No way it should have taken $17,3 for 36 miles. Unless it only gets 5 gallons or less on a tank. Not your fault but surely the locations fault.
Candace NorrisThe desk clerk was very helpful and informative.
Tracy MalafaMy visit from the Receptionist was overall Excellent
Debora CaldwellTheresa was very sweet and helpful and the van I rented was very clean and ran good. I would definitely recommend this location to anyone in need of a U-Haul van or truck. The Customer Service is excellent.
Elaine FryeEverything was great! I’ll rent again!
gary wrinkleThe front counter employee was extremely helpful upon return of vehicle
Darrell SallierNothing, the young lady that supported us today was fantastic! Very professional, courteous and a joy to be around! Please thank her for her service!
Kendall LeeLoved this location
Patrick RhodesEverything went exceptionally well.
gary wrinkleThe transaction was very smooth.
Alex AmoresCustomer service was outstanding!!
Jermaine SmithThe person who took care of my reservation is very professional, courteous and organized. I would recommend everybody to go to this location. They know what they are doing. Customer Service is their priority. Merci.
Yazmin Del Rioshe took care of me right a way ,in and out with no problems
Michael SmithHad rented a van from one of those big box stores and on the day I was supposed to pick it up they sent me a text canceling the van. So at the last minute, this U Haul location came through. I will definitely use them again when the opportunity presents itself. Merci.
Zulma TorresChad was so friendly, polite, and helpful when picking up and dropping off the van. The van itself was as expected, but Chad made the experience above average.
Desheun HinesFastest return of equipment ever! Great staff!
Jennifer ToyerTruck was just a uhaul truck, pretty much all the same. But customer service was terrific.
Gary StraitI would have rated it as excellent but it was super hard to find their driveway due to road construction. I saw their building but it was very hard to find the entrance.
Jonathan DisburySuper responsive host, helped us gain access during tricky construction on the main road.
Marcy Hetzler NettlesDespite having to go back to retrieve the furniture dolly mix-up, the staff was courteous and helpful in answering my questions. They went as far as to refund me for the dolly mix-up. I would definitely go back and use this location.
Eben AbrahamEveryone all around was outstanding. My experience was great. Top to bottom
Glenn PhillippiExcellent service à la clientèle
KLEBER CRUZVery helpful and friendly staff. I couldn't have went with a better site at U-Haul/ Value Store It 33624 SR 54! Would def rent from them again.
Diana RosadoThe folks at Value Store It are always great. The facility is neat, clean and inviting. The best part about this storage company as opposed to others is the 24 hour access to your unit if you should ever need it. The ease of being able to pick up or drop off through mobile is also very practical.
Nathalie FELICIANOThe store and staff were amazing. The truck needs to be retired/junked. 170k on it, steering wheel has to be held at 11 to go straight, transmission has issues, it's served it's purpose…let it go to the great beyond
Andrew LynoughVery good service
claude earlProvide maintenance on your equipment; especially on items that affect safety such as working turn signals.
Russell LatimerGreat friendly staff !
David PalisionThe experience was great! The people there were very friendly and accommodating. I will use them again.
Angela RuckerVery kind and pleasant people behind the counter. Checking in was a breeze.
Micah GravelThe individual who assisted us was amazing. True customer service. The vehicle had a cracked windshield that was not on the record as a picture when I picked up the truck. I updated the record with a picture.
doug blitzerDo everything EXACTLY the same. The experience was PERFECT! I don't remember the office managers name, but she's SUPER nice, professional, and I'll go out of my way to do business with her again!
Jason SpeedI would give this a great rating except for the fact that I was charged $29 for gas after I just topped off the gas tank. Nobody reviewed or looked at the gas with me when I left they said just give us the keys it'll be fine. Would not trust this location again.
kathleen millerI need a U-Haul incredibly last minute, as in, an hour before they closed, and this was the only location that "had" one. It was reserved for another customer first thing the next morning, but they allowed me to use it the night before ensuring that I'd drop it off that same night so they can use it for the next customer. Really pleased with the customer service at this location and how fast they were able to help me out. The 15ft truck served my needs perfectly. Appreciate you all!
Courage OkungbowaWe rented in Florida and the AC didn't work and the ABS light was on all the time. With what we paid for the 26 ft truck it should not have been in disrepair especially in Fl.
Peggy MixonChad and Hilda were very friendly and helpful.
Bagrat PoluninExcellent customer service
Kashif TaalibDinThank you!!
Lauren ReinsteinI returned the truck 2 days early. I had mor gas almost $30/40 . And charged me 4 miles extra $4 I wish they can reimburse that.
Mustafa OyludagChad was exceptional. His professionalism and willingness to help through the rough moving process was so appreciated. Thanks chad n GOD bless !!!
Marvin TorresYou have great people working there very helpful. Merci
rick VerdiCharged for items I needed but weren’t there
Julia HarrisThank you guys GOD BLESS YOU 🙏🙏🙏🙏🙏🙏🙏.
Carlos LopezHilda es very nice and able to accommodate my trailer drop off with no extra charges.
WILLIAM STONEVehicle was sticky and white dog hair everywhere.
DONNA KISH