Le client n'a pas laissé de commentaire.
manny g
Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very nice place
Michael NI'm very upset. Someone should contact me
Vincent SLuis was extremely pleasant and professional. This is the best customer service I have had at Uhaul.
Khady F9+ years and always a pleasure to work with Lourdes. Thanks again for your recent assistance.
Eric CExcellent attention by the staff. Clear auto. Recommend to a friend. Thanks
JUAN Vthe pick up of my uhaul took 30 + min, but the service person informed me that my 24 hours started at the beginning of that 30 min. I returned the uhaul with more gas then when it had on pick up and returned it cleaner then i received it. and the rep was more concerned that i returned on time, not late.. ......... the retuning of the uhaul went more smoothly, a different rep. Better service
bryan cGreat customer service Lourdes was very professional and courteous!
Steve CThe gentleman who took care of me was great . Highly recommend your location because if him.
isis oToda el servicio fue exelente
Luis DGreat service, I have rented the same 10 foot truck twice, it is always sticky and dirty.
LESLIE SI'm still waiting for them to send me an invoice and details of the charges they charged, we left the car with gasoline and they charged us more than 78 dollars, they are abusive- I want the details of the charges if not I will make one chargeback with my bank
Ramon GLorena did an excellent job!!!
JUAN BThe staff was friendly and very helpful.
Jennifer MWas NEVER asked if I wanted insurance or nor, they just took it for granted , DID NOT explain anything and charged it. Would suggest to have your personnel TRAINED and ASK a client what he/she wants to get or leave out of the contract!
ALEJANDRO Vthey never advise I was going to be charged an extra $20 for insurance for using the van with I consider we should be notified
Mario LThe greatest Uhaul dealer in the area.
Lourdes AGreat services! Fast, Easy, Clean!
Roberto Spolite & professional A++++++++
manny gI still believe that having Sunpass in each vehicle, could simplify thus expedite closing each contract. Other that this, I always get great profesional service. Thanks, José
Jose BThe staff was extremely helpful and friendly! Made the whole experience quick and easy!
Lie MGreat customer service very formal very knowledgeable very nice excellent service.
Henry AThe only problem is the way that u-haul charge now they are holding the money that they have to return
Omar ANothing really, everything was smooth and great!
HENRI JTo get toll barcodes...
jose bStaff just so friendly and efficient making the whole process very easy. Will be using them again.
William BIt seems that when making reservations at times there are little interest in wanting to provide a confirmation. This was the case where they wanted me to call the location since I refused I was placed on hold until someone else took the call.
jose bWas awesome!
JUAN ANothing it was perfect!!
Marsha OI reserved a truck for Friday , I called the said location on my order for info , I was questioned as to how I was able to have a reservation when "we don't even have any trucks available" said the agent on the phone .... so I said wow ok I have the info she and she proceeded to tell me oh well we don't have trucks today ... today I get billed 140 something dollars for Be truck rental that wasn't even picked up ... I want a full refund and an apology as this created a big problem for me and my move
Elsie HToll payment boxes could be available when renting a vehicle, thus waving administrative and man power costs
jose bNothing! The check-in and check-out was amazing. Thanks
Sylvia MUse Toll stickers, charge a 10 deposit and refund upon return...
jose bThe reserved equipment was rented to someone else... though a different equipment was provided, it was not air conditioned as requested due to the perishable of the plants being moved... José
jose bTrisha is an absolute pleasure to work with. I couldn't have possibly asked for a more empathetic and attentive manager to assist me. The panel van I rented is impeccable and as a matter of a fact, it is like-new as it only had 150 miles upon check-out. Value Store It is a fantastic agent location for U-Haul and it is employees like Trisha that allow both businesses to not only flourish, but shine. Thank you for making my move a 6-Star experience Trisha and I appreciate you sharing your knowledge for my next carribean vacation!
Alexander PYou're doing just fine U-Haul..., but I think that toll boxes should be offered if requested with each rental. I went through a toll, at time of return offerer to pay, but advised that will bill me, then I went to pay, wont take the money, did it over the phone, but still got billed for two months, until it was finally posted; all this for ,50 cents, does not make much sense...
Jose BThere is no parking even for the U-HAUL Cargo Van. I wasn't informed about it, 'till I discover that I have to leave my car on a clinic parking spot where maybe can be towed or stolen... Hoo My God. I hope not again rent a car right there... I believe it is my first time with this kind of troubles with U-HAUL.. Yehaaa It is...
Alejandro VInform your sales staff that rental insurance is NOT mandatory just because a van is new despite it still having damage on it. Tricia would not budge on this and if I had any flexibility with moving lab equipment, I would have canceled this rental and went else where. I do not appreciate being scammed and I will not rent from this location again.
Jeremiah CI pay insurace & prime dolar each time I rent. For what reason U-Haul keeps renting vehicles that have been involved in an accident and are still on the road; where does the Insurance money goes ?
JOSE BGreat customer service from Value Store It staff Alex and Treece!
Paul HValue Store It Staff were Great!
Paul HI had rented vehicles several times, this time I booked one and suggested the associate the same contract situation as the last time. When I went to pick up vehicle it was not on system though I provided a booking number. A new contract was issued and I did not noticed that they have changed the rate, consequently I was charged more than 20 % ; do I have to be watchful from situation such as this one so I wont be taken advantage ? I request a re evaluation as contracted before and issue a credit or refund, thank you ~ José A Beltrán 786-597 1242
jose bThis is an excellent and very pleasant place to rent a moving truck from. The personnel are very professional and helpful.
Oscar S