I needed a 20' truck. I had to take a 26' and pay the full price. My belongings only went to the wheel welds, and I was done. I have photos. I had to drive 40 miles to get the auto transport, and when I got there, they had to go on to Ponca City, OK to get the transport. I had to wait for 2 hours and then drive back 40 miles to South Haven, KS to load my stuff. Before I picked the truck up, I called UHaul. The lady said she would give me an extra day, which I received. She said she would knock off $100 on the cost for my inconvenience. Someone changed it to 100 miles when the UHaul workers printed out the form which I did not need at all. I need the $100! All of the workers involved were friendly and as helpful as UHaul would allow them to be. Something in corporate must be changed. Your service was very poor for this consumer. Will UHaul refund my promised $100??? Thank you. Dennis
Dennis G
Customer Reviews for Venture Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Help staff at renting. When returning the staff member was not familiar with the rent process however the UHaul app made it easy to return.
Willie SLarger supply of equipment.
Dewey Cdid not use this drop off location
Mark CThe new online process is fantastic.You can be hooked up and ready to go in less than 10 minute if yiu fill out everythingonline the day before .I will say the location I was at was extremely remote and they only had one choice for car hauler.it wasn't exactly clean, but that shouldn't matter for just hauling a car.
Alex KThe only one open on Saturday in our area. Very helpful people here.
Robert CRien
Robert FI never use the trailer and was not hooked up and caused damage to the vehicle, was asked for a refund and was never received it.
JESSE THad the equipment ready to go and the paperwork completed. We just had to make sure our towing vehicle was OK, hook up the trailer, and were on our way!
Kenneth SThe Manager at this location was very professional, helpful and knowledgeable. I am so thankful of their professionalism and never misleading the customer like I experienced at the disappointing vendor location in Battle Creek, Michigan. U-Haul, you LIED to me, mislead me and I am not impressed, instead I will share this experience with my friends, family and colleagues. Tonkawa "Venture" shopping Center should be a model of what a U-Haul rental portal should look like and operate like. Wake up, U-Haul, or start losing your customer base. B. Reid, Hypersonic Nuclear Products Programs Officer, USAF (RET) Tonkawa, Oklahoma
Brian RQuick and easy check in.
Kenneth SDid not have appliance dolly like I had requested and had to wait for thrm to load pads and dolly
Malynda TNo improvement needed. We received excellent service and the gentlemen that assisted was very respectful, prompt, and helpful.
olga pGood attitude.
Allan HThe rental process was very customer friendly. The Tonkawa, OK location is very conveniently located; the pick-up and drop off was easy. The young man in charge of the Uhaul rental through the Venture store was helpful and professional.
Staci J