Customer Reviews for Vern's Country Auto And Leisure
(Concessionnaire U-Haul dans le voisinage)

191 évaluations

40486 B Line Rd RR1   Wingham, ON N0G2W0

(519) 357-9803

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(519) 357-9803

40486 B Line Rd RR1
Wingham, ON N0G2W0

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

This was the end stop of a one way rental, I called ahead to confirm drop-off details and was promptly and pleasantly answered with all the needed information.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Nothing comes to mind thank you.

Steven S. 
Évaluation :
1

no one there to help with the return of the rental truck

Tom M. 
Évaluation :
5

The dealer was easier to work with than UHaul itself

Ron F. 
Évaluation :
3

This location was over an hour away from my chosen pickup point. The truck is in need of mechanical maintenance. Being a licenced mechanic I can tell you that the steering is loose, the steering wheel was off to the left by at least 20 degrees. The brakes are screaming like they need replacing.

James M. 
Évaluation :
5

Very friendly and helpful.

Wayne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZEKE D. 
Évaluation :
5

Great to deal with 😊

Christine L. 
Évaluation :
3

The truck only had 7k miles on it and its alignment is *way* out and it shakes aggressively when driving -- especially unloaded.

Justin W. 
Évaluation :
5

Very nice dealer to work with, stopped what he was doing and immediately completed my uhaul rental. Zero issues picking up and dropping off.

Mark B. 
Évaluation :
5

Easily accessible and friendly.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne M. 
Évaluation :
3

Disappointed by 5 items: 1. truck had excessive steering wheel play (reported at drop off) 2. truck reeked of pipe smoke (hotels are able to deal with this) 3. upon arrival for 8am pick up, "closed" sign still on door, delaying my departure 4. agent needed to enter lots of information in spite of my pre-check-in and prepaid deposit, delaying my departure. 5. agent responded with a very high gas usage estimate that meant I put 80L of gas into the truck when it used less than 55L resulting in needless expense.

DAVID D. 
Évaluation :
5

Excelllent

PAULW G. 
Évaluation :
3

I was not able to go there and neither was my daughter and son-in-law because of quarantine.

Jonathoncorneliu K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
4

It was very dark when we dropped the trailer off and had a hard time finding it. A lighted sign visible from the road would have been very helpful.

Erich E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
5

Fire the guy that works in the listowel location.

Patricia F. 
Évaluation :
5

Great Experience,

KEVIN S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jennifer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
3

I had no problem with the location Itself however I did have issues with the online check in process and had to call customer service for assistance. Once the representative was able to correct the problem the online check in was great.

kim M. 
Évaluation :
5

Vern was awesome. He booked the trailer for me and when I was over charged on my rental he was very helpful on getting the problem fixed

JAMIE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Great service and done in timely manner. Thanks.

heather G. 
Évaluation :
4

I never received the texts with info so when I arrived the worker wasn't expecting me and wasn't really open. I was lucky he was there to process the paper work. When I went to return it the contract just said Exeter and to call an 888 number, the first time I called the person was of no help, so after trying to return the U-Haul to a confused minimart worker that doesn't have a U-Haul spot anymore, called back and was directed to a town ten minutes away to drop off. So it was a bit frustrating. Needing a 15ft truck when we just wanted a van was also obnoxious but that's more.our fault for the last minute booking.

Thomas L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hildred N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Friendly, fast, very professional. Excellent place to rent uhaul. This Place is the only one i will ever use. I have had bad experience with uhal and Vern handled it for me. Merci

BEATA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hans V. 
Évaluation :
5

Vern was extremely helpful.

CHRIS B. 
Évaluation :
3

My husband had to drive an hour and a half one way to pick up the Uhaul truck. We wasted 4 hours of our day (the day before moving). And we're only given 1 day notice of this change. The truck only had driving keys and not keys to actually lock the truck.

David C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole K. 
Évaluation :
2

Estimate was off by 100,00 $. Was not impressed. Price was estimaed in km but I got charged in miles. Can't understand why. Never rent again I hope.

Kenneth V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
5

The drop off process involved a lot of photos. Good thing I have a lot of data on my plan. You should let people opt out of the pictures and reserve the final bill until the equipment is reviewed by your staff.

Kirk G. 
Évaluation :
5

I pulled in dropped off trailer and left with no problems

Jeremy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

al D. 
Évaluation :
3

Dropped off after hours so didn't have an experience with anyone, however being able to just drop the keys in the Box was convenient.

Erin S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Charlie N. 
Évaluation :
5

Vern was excellent looked after all our needs went above and beyond good old country hospitality I guess

PETER M. 
Évaluation :
2

Parking truck in a field by a barn. 2 dogs outside near old farm house.

Dan W. 
Évaluation :
5

This was first time renting from UHaul and it was a great experience. I would definitely use the company again. Vern who worked at the facility was great and very personable.

MELISSA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merv G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
5

The only problem we had was that the guy who hooked up the trailer for me did not check to make sure it was secure. When we put the auto on the trailer it lifted right off the hitch. We are so lucky it did not come off while i was driving. I trusted him to make sure it was on secure and safe as i have never used that kind of trailer attachment before. He did not check to make sure it was secure before we left... Not a good thing! This could have been a major catastrophe

Rob C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer T. 
Évaluation :
5

all good

DON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark W. 
Évaluation :
2

Once again I was disgusted with uhaul. I ordered a 26 ft truck to be picked up at the wingham location in early September. I called about my truck the day before only to be told there wasn't one. About 1 hour later I was told I had to drive to Hanover to pick up my truck which is 50 minutes away. The whole ordeal cost me over 300,00 $ to move 10 minutes away. UHAUL is a poorly managed business. Disgusting

debbie B. 
Évaluation :
5

It was after hours so no contact anticipated. Person on the phone helped me find a drop off location close to our destination which was very helpful. Only 10 min away. Very appreciated after a very long day.

Shannon F. 
Évaluation :
3

Easy Drop off early in the morning.

steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian P. 
Évaluation :
4

Maybe make sure that what is available online is actually available There was ample time wasted trying to book this trailer and the system was not giving him the proper information ? ?????

kim S. 
Évaluation :
3

As a returning customer I Would not recommend booking online or at all! So many mix ups, my rental was not at the place where online told me to go after booking, which is 30 mins drive from my residents, only to find out that there was no rental within 50 km, was booked 1,5 hrs away in a town that was not on my online booking! I was not told about this untill I got to Owen sound to pick my rental that they didn't have. No reimbursement at all, so my gas in my truck was waisted. Online stricky says after booking if the rental is not there I would be reimbursed 50 $which I was told no too, because my rental was in Wingham and Not Owen sound. This was Not my fault but yours, and you had time to call me to confirm and or change but did not. I wish to speak to manager about this.

Kayla H. 
Évaluation :
5

Didn't like that it was closed for lunch 12 noon until 1pm

maria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Have 10 foot truck available

Nancy B. 
Évaluation :
5

I would recommend this location to anyone. However U Haul sucks. Would never rent U Haul again. They ripped me up and would do nothing to fix it. This location was the only of 4 U Haul places I stopped at that tried to do anything. DO NOT USE U HAUL!!!!

bryan C. 
Évaluation :
5

Rien

Robert P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

steve C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
5

Very helpful.

Trudy T. 
Évaluation :
5

All was good !

BRIAN C. 
Évaluation :
5

Very helpful and accommodating

CharlieSusan Z. 
Évaluation :
5

Set up and ensured everything was good to go adding time to contract if necessary great personal experience

Frank M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARON J. 
Évaluation :
1

I had requested upon booking and upon picking up the uhaul that we have the truck from Feb 27 to march 1. It was confirmed both times. We received a phone call at 9am on March 1 asking why we hadn't brought the truck back because someone was waiting for it. I told the man that I had been confirmed twice that we had it for 2 days not just one. He was rude and continued to ask if I was done with it and how soon would I have it back? I told him we would have it back in about two hours and he flat out told me that would not work. He was very unpleasant and rude and I would never take a truck back there or rent one from there in the future. I will note that the lady who dealt with the actual dropoff at this location was very friendly and told us that they had not called us and it must have been head office. We looked up their number and it matched the one that had called and harassed me. Regardless.... We had no concern with the lady at this location ... The man on the phone was horrendous to deal with. Absolute zero chance of me recommending ever.

kaitlyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
3

All kinds of help under adverse weather conditions. Nice fellow to deal with. Trailer towed well and was more than adequate.

Richard E. 
Évaluation :
2

What's a hard place to find not in town and it's a good thing I had four-wheel drive or I would never have got the trailer

bill W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

EVAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorne F. 
Évaluation :
1

We were ripped off for gas. Traveled 104 km all on highway driving. Filled the tank back up to 5/8 (where it was when we picked it up) and then billed an addition 62 for gas! Extremely disappointed and will tell others that we were cheated.

anna I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc M. 
Évaluation :
5

All very smooth - definitely good to have GPS unless you know the area....

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie G. 
Évaluation :
4

I am very disappointed in my experience. It was never made clear that I had to bring the truck back to Wingham, I was told 200 km was included at no charge, and now you have charged me for mileage. the guy that called me when i first booked was very rude and not very helpful.

Ray H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james B. 
Non les évaluations ont été soumises pour cet établissement.

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