Le client n'a pas laissé de commentaire.
Dillan M
Customer Reviews for Vic Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This guy went out of his way to make my day turn out better than it started. He stayed and waited for me to get there and hooked me up, checked all the lights and made sure we were going to be OK. Thank you Vic.
JERRY NWay too many to list!
Clint MExperience was great, thanks
orville sLocation was poorly lit for late night pick up. Did not have the dolly in it we paid for so once again we had to go out of our way the next day to get one.
Rudy AGet people that can answer a phone or be at the location of pickup when you arrive. Waited 45 minute to sign for my trailer. With no luck. Got stung by Wasp ringing bell for help. Worst experience ever but still got charged full price
mike mKeep it clean and professional
orville sVery impressed! Vic is a very kind, courteous employee. -Marty
Martin JVery nice guy! Will use him again if Uhaul is ever needed!!
Brandee SMaybe a walk through just as far as the controls of the truck. It took me a few minutes to figure the tow/haul light being on at first. I thought it meant the parking brake or something was on. Had a yellow lit up trailer. I had no idea and the place was closed. Aside from that it was great.
Lisa HNothing, the whole experience was just great
Danny Klocation is closed Monday thru Friday. you gave me a pickup day of monday.
Thomas OMake sure the personnel knows how to work the website!
James DNo one was at the location. had to drop off keys. Called to make sure someone knew we left truck.
Stephen MVery friendly. Thank you.
Nayda AVick was very helpful and patient with our situation. Would recommend or use this location again.
JOSEPH MThe issue is at the Pickup - no one could tell me where the drop-off would be, they said I had to call when I got at destination. Being Sunday - the number did not answer and had to use a smart phone to find a drop-off which takes a 26' - and FYI- Google does not show this location, the owner had to stay on phone with me, I had blocked traffic, Police showed up and gave me help. The owner himself told me that Google sends most of the traffic past him, this man should get more of your work, I recommend him !!
PETER KWhen I return a piece of equipment I should not have to move it around and put it where the people wanted I do not work for U-Haul that is not my job the people should have the equipment on hand to put the stuff where they wanted
KENNETH BThis was not where I reserved the trailer. I was assured that it was available on Ocala. Poor customer service.
bryane kNeed bigger sign out front
James MI return the trailer at this location Sunday at 1:20 PM (hours 7 am - 7 pm) but, the location was closed.
William HThe drop-off was quick and easy.
William HHave local agent be able to book the reservation for me
DAVE FI did not choose this location but one within 2 miles of where I unloaded.It was a 20 mile drive.The drop off site was closed...a neighbor came out to tell us where to park and drop keys.I received no vehicle receipt for return.
Mary TDrop off was 11 AM. Owner absent. Dropped keys in box. Met on a previous move. Found him cordial and of help.
raymond zNothing. Couldn't be better.
Frank SThe self check out wouldn't load the camera to take a picture of myself. I had to cancel the reservation and make another one so the uhaul rep could manually check me in. The uhaul rep wasn't very knowledgeable about the self check in and it took a while for us to figure out that i was set up for the self check in.
MATT KHave someone there when the web site says you are open. Also, have someone answer the phone that is listed as to call. I drove by later and it the trailer was moved. It would of been nice to receive a phone call that the trailer was processed and that I turned all the right paper work in.
TOM WAwesome
William RAfter hour drop off. Did not interact with personnel.
David KNo improvement necessary!
Shayne KVic's customer service was absolutely the best. You can tell that he cares for his customers.
GREGORY PHe was very helpful especially when I find out that the other place gave the wrong truck. If it wasn't for his help they would charge me for the extra mileage. I was very happy.
John CHe was very nice and helpful Thank you very much Excellent !
stacy wVery friendly and helpful lots of trucks n trailers to choose from.
Olga BEquipment was not serviced, broke down, had no AC! I should've been given a full refund!
Rick MI drive an extra ten miles out of my way to use this location as I have had bad experiences at locations closer to my home on Route 466
CHUCK FThe location of my pick up and drop off was changed the night before I needed to travel. I was notified by email with no time to make other arrangements. I would never recommend the original location where my reservation was made. I was forced to 20 miles in the wrong direction to pick up and to drop off the trailer. Had I been notified in advance, I could have made other arrangements. Next time, I will start with Budget. - Sorry but the location on Rt 466 did this even after I stopped in the weekend before my trip to confirm there would be no problem.
CHUCK FNo one was there and the place looked like a junk yard.
JAMES MTried to fix the pick up problem. Good
Olan TAfter I picked up the trailer, I received a text and email stating the drop off location was changed. I called your customer service and basically got a response of "sorry". Based on these experiences, I will probably look somewhere besides U-Haul next time
BILLY FIt's not possible to get better. Vic was great, he went above and beyond to help us with our move.
CLIFFORD CI feel like I was given one price on the phone and then I was charged a higher price once I got there to rent the truck. I am grateful that Vic was there on the weekend and hooked me up with the truck as agreed.
TIMOTHY ZThe location was nice the pick up fast and friendly and the manager was so helpful. I will recommend to all my friends in this area.
ROBIN SAfter hour drop off, therefore I did not see the location. A polite gent did walk out after we dropped off. Friendly exchange. Overall, a very pleasant U-HAUL experience.
AL MThe customer service was outstanding.
Vaqua Jthis place was great. the owner came out and greeted us. showed us where to park. and was very pleasant! more business like.
ELISE BExcellent service, if I ever need U-Haul services again I would go to Vic's Auto Repair again. He was very Helpful and very efficient. I would recommend him to anyone who needs a U-Haul.
Robin BExcellent customer service. Very friendly and accommodating.
JOHN ZI believe 'Vic' very well manages this location and his hours for pickup or dropoff are a priceless tool for the consumer. Thank you Vic.
CHARLENE WGreat service. I would highly recommend.
Jason B