I reserved this trailer by phone and refused the additional insurance. When I picked up the trailer, I gave it a cursory looking over and didn't notice, until I got back to load my stuff - that the trailer was full of ants. I swept them out the best that I could, bought a can of ant spray and sprayed out the trailer and hoped for the best. When I got my credit card charge notice, I saw that I was charged for the insurance that I had originally refused without the man at the pickup location either asking me if I wanted it nor telling me that he added it to the invoice. I called U-Haul customer service and was told that only the pickup location could credit the overcharge. I called the pickup location, went to voice mail, left a detailed message and never heard back. Very dissatisfied with your customer service and still want credited for the insurance charge. Please feel free to call me anytime.Beverley B.
Customer Reviews for Victory Computer
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Portsmouth, VA 23702
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 7h am à 5h pm
- Dim : 2h pm à 6h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location was different from where I retrieved the truck and was also VERY hard to locate. I was given the location as being â€œVictory Computerâ€ but there is NO such place. I rode around for some time searching for Victory Computer at the location/address indicated in the email I received to no Avail!! Just as the pick-up location was hard to locate, this location is hidden in an area w/ hair salons and music store.patricia V.
Le client n'a pas laissé de commentaire.Lauren W.
great little convenient location. Friendly manager.Thomas C.
The only problem I have is being charged rental fee for a furniture dolly that I did not receive.Lakisha L.
I was contracted to pick up my truck on S. Plaza Trail, Va. Bch., VA. Then I was told they did not have a truck available at that location to go to Monticello Ave., Norfolk, VA. Upon arrival there they told me the truck was out of service and sent me to Portsmouth, VA to pick up a truck. So that is 25 miles I had to drive just to pick up the truck I was supposed to pick up 1,5 miles from my house. When I arrived in Portsmouth, I had to wait 20 minutes for someone to show up. Then the truck I finally got was old, rough riding, rough running and I could smell the exhaust fumes in the cab. I had to drive 19 miles from the pick up point just to get back to my house, and again the same distance back when turning the truck back in. That's 38 miles @ 1,29 $ per mile -49,02 $ wasted. I've rented equipment from UHaul many times in the past and have never had a problem before, but this has been a horrible experience and I hope UHaul does the right thing or I will never use them again.Franz G.
Le client n'a pas laissé de commentaire.Donell R.
After visiting 2 other locations, a trailer was available but Non-operational!. I repaired the trailer and was to get a 20 % discount on my rental. I saved Uhaul hundreds of dollars in repairs and was snubbed by the area manager! Very disappointed in the service at this location!Michael F.
Maybe lower your mileage rates. (Smile) But other than that, the manager at facility showed great customer service and I will be returning again.KEVIN S.
Le client n'a pas laissé de commentaire.Gerry S.
In a corner with no attendant...VENORD W.
Le client n'a pas laissé de commentaire.Ryan M.
When I arrived to return the truck at 7am no one was in place to receive the truck had to check out online and leave hand truck and dolly on back of the truck without witness the equipment was on the truck.George S.
The gentleman (Melvin?) was on time, efficient, and personable, and got me on my way quickly even though it was in a heavy downpour. Would recommend this location very highly.Kevin A.
Le client n'a pas laissé de commentaire.Pamela S.
Fairly quick and easy. The only down fall with U-Haul is it takes at least 20 mins of being on hold to get ahold of anyone from the 1-800 number.Audrey R.
The manager at the store was great! The truck not the best. It was clean, did run well and was easy to drive. It had two problems: 1. AC didn't work right. 2. Bad shimmy.CURTISWAYNE T.
Le client n'a pas laissé de commentaire.Howard P.
Le client n'a pas laissé de commentaire.CARMEN H.
Le client n'a pas laissé de commentaire.Danielle C.
Service went very wellEric C.
Had to run around an around to drop off a truck came all the way from va had to go to two different places to drop it off had mills I did. Not use an they won't give me any money backdarlene T.
Le client n'a pas laissé de commentaire.MARKA G.
The truck was not available at the time of my reservation. I had to wait an hour which delayed my moving time. Once I got the truck everything ran smooth.Tameka E.
Le client n'a pas laissé de commentaire.Demetrius T.
Le client n'a pas laissé de commentaire.Angel Joy B.
Le client n'a pas laissé de commentaire.Leonard F.
Excellent customer serviceBeth C.
Le client n'a pas laissé de commentaire.Cortney G.
He was very nice and personable. Thank you for all your help.BARBARA W.
Superior customer service!Ebony S.
The fuel Guage at this location was almost on empty and was only given 20 dollars to fill up the tank which is complete BS I will never go to this location againTYLERCHRISITIAN R.
Le client n'a pas laissé de commentaire.sheltric P.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Jamar B.
Everything was perfect!Heather M.
Le client n'a pas laissé de commentaire.MARK S.
This was not the location that I reserved the trailer from. What does a reservation mean? Why wasn't the trailer at the Greenbrier location as I had reserved?ronald M.
I felt uneasy walking into this store because the windows are covered in advertisements or other signs that prevents one from looking in. Once inside it was like I surprised the employee. The drop off area is poorly lit.CHARLESRAY F.
Le client n'a pas laissé de commentaire.Brian H.
I dont recall it being a computer repair place. It was some place called "Broadway Records". The place was disgusting and filthy. The guy didnt want to talk to me because I wasn't wearing a mask, even though I had a face covering. It came off as pretty racist because people who looked like him were inside with no face masks and I didnt look like him, so apparently I had a different set of rules to abide by. I had to get on the phone and took an additional hour out of my day to get the car dolly. The previous place where I had gotten the truck from before I arrived at the disgusting place I had to get the car dolly from was wonderful.Cody C.
Le client n'a pas laissé de commentaire.Michael L M.
Le client n'a pas laissé de commentaire.Palin H.
Excellent customer service - friendly and helpful!cara L.
The location is in hard to see from the road. Watch for the window sign.Kenneth R.
No improvement needed!!! Customer service was the best, he made sure we felt comfortable and taken care of while in his establishment. He smiled and was very pleasant with his answers. I would recommend his establishment to everyone and I would used them again!!!! Thank you for making my move easier!!! ðŸ™ŒðŸ¾Katina C.
Maurice Melvin was extremely friendly, professional & helpful during my drop off. I appreciated his directions in positioning the trailer. I was VERY glad to be home, & safe & have a renewed appreciation for semi-truck drivers & anyone hauling a trailer.Mary N.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.CINDALOU R.
Give people heads up they will need a reference and that reference will need to answerZionna H.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Jacob O.
Le client n'a pas laissé de commentaire.Timikial R.
Le client n'a pas laissé de commentaire.Sabrina D.
Le client n'a pas laissé de commentaire.Stacy F.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.Jeffrey M.
Trailer dropped off on Saturday the 25th at 3pm. Communicated with guy sitting at desk, he waited two days to check in resulting in late charges. Scam!!! Avoid this location.Herman L.
Le client n'a pas laissé de commentaire.Philemon S.
They gentlemen That I spoke with was very professional, very well mannered, kind and understanding! I will definitely be back to rent from this location for another move very soon! Nothing but blessings to that kind soul ??Terrance D.
Convenient location. Possibly not the safest area to return trailer at night. Not well lit.Daniel H.
I had a great experience... your location in Chesapeake off of Greenbriar Parkway didn't have the trailer I needed. But he also didn't offer to show any other options.TRAVIS G.
The experience I had was one of the worse. The truck I ordered over two weeks ago wasnt available to me close me to get a smaller truck making numerous trips causing me to pay for extra miles if I had the truck that I ordered none of that would have happened also the truck that I was giving window wipers didn't work in a rainstorm and the hatch did not go all the way in can pop it at any given time but I was still charged full priceAnthony W.
Le client n'a pas laissé de commentaire.Laura N.
Le client n'a pas laissé de commentaire.James J.
Truck was a mess. Cadillac converter ripped off and truck loud,dirty inside,driver mirrored broken.Willis B.
It took me visiting 3 location to get the equipment even though i had a confirmed pickup at the 2855 Airline Blvd, Portsmouth, VA 23701 The location i rented from 3018 Victory Blvd unit c, Portsmouth, VA 23702 was great, A1 the best service. The employee was very eager to help me and be sure i was satisfied. This location 3711 B, Victory Blvd, Portsmouth, VA 23701, service was very bad, employee had a very negative attitude in front of other customers. One even walked out shaking his head. this location 2855 Airline Blvd, Portsmouth, VA 23701, also very very very bad service and attitude, even though i have a confirmed pickup at this location. It appeared the "manager" was doing the talking. The other employee just sat there but appeared to want to help me but was afraid of the "manager". They did nothing to help me and they did not have any other customers. the worst service ever.Peter T.
The gentlemen was fun and very knowledgeableBERNADETTE H.
Improve dirt lot. But overall great service.Rebecca W.
Daytime (only) drop off would probably be better for this location. Either that or it needs to be well lit there. Pretty dark (At night) in that area, and you have to take photos, inspect the truck, etc.Keshara M.
Le client n'a pas laissé de commentaire.Jeffrey E.
Le client n'a pas laissé de commentaire.Arthur O.
The owner was a great guy...very customer service oriented. The "yard" where the trailers and trucks are locatedis dirt...there were a couple mud puddles and such. In. a perfect world it would have been a hard surface. The building is old and dilapidated, but I get it. Because of the great customer service (knowledgable, very helpful, caring), I'd go back again in a heartbeat. The trailer was in great shape.Gregory S.
Le client n'a pas laissé de commentaire.daquan G.
Le client n'a pas laissé de commentaire.Rita K.
Le client n'a pas laissé de commentaire.catrice S.
Le client n'a pas laissé de commentaire.David S.
Convenient, quick, and easyChristopher B.
Le client n'a pas laissé de commentaire.vassie L.
You made this move a nightmare I reserved and truck and it wasnt there they no longer did truck rentals then sent me to another location and it was even worse I saw the employee pull off even though he seen us pull back up and sat in the back parking for over twenty minutes and I had to wait until he was ready to deal with me I didn't get a truck until after 11am then I had to pay 70 dollars out of pocket to the storage unit because I wasn't done by 2 so like I said this was a nightmareTERESA L.
Le client n'a pas laissé de commentaire.Winston B.
NO GAS IN TANK. TRUCK UNAVAILABLE AT RESERVED LOCATION. I had a reservation for Newport News, VA and was told less than 24 hours prior to pick-up that the location had changed to Portsmouth, VA; 36 miles and a bridge-tunnel away. This added two additional hours to my packing day causing me to be late to my loading site where I had scheduled packers to meet me at 9 am. I was arriving from DC. When I asked the UHaul person that contacted me why I wasn't informed sooner, she said they only check the day before if a truck is available. This is unsatisfactory. I will NEVER use UHaul again, nor will any of my friends or family. Had I had time to make other arrangements, I would have changed to a Williamsburg pick-up or hired a different company. As it was, I had to drive through a bridge-tunnel 36 miles in the opposite direction! When I picked up the truck, the gas tank was at 1/4 of a tank. I put 100 $of gas in to make sure I would get back to Newport News and eventually to DC. When I turned in the truck, I had over a 1/2 tank. This is such a SHADY business practice. I know the person that didn't refill the tank was overcharged for gas, then I get it and have to add gas IMMEDIATELY just to get to my destination. Just on my end, UHaul made a 40 $profit as I only used a little more than half of the gas I added. BAD BUSINESS. And you will NEVER have my business again.Pamela M.
Le client n'a pas laissé de commentaire.Kenitra W.
Le client n'a pas laissé de commentaire.Carl F.
Le client n'a pas laissé de commentaire.Kara K.
Le client n'a pas laissé de commentaire.DOMINIKQUE H.
They have the trailers parked in a gravel lot. it wasn't a big issue but there was a little bit of mud in the center.not a big issue, but it dips down into it then when I was pulling out I noticed it took second for my tires to get traction because of it.Joshua H.
We had tire blow off the rim and it delayed our drive by 2 hours. They did come and replace at no charge to me but I would recommend keeping tires better maintained.Robert J.
A little bit "clunky" as the uhaul rental was a side job for computer repair requiring me to call from the front door; however, it worked out just fine and was at a convenient location.Matt M.
Le client n'a pas laissé de commentaire.janice G.
Le client n'a pas laissé de commentaire.sylvia K.
Le client n'a pas laissé de commentaire.Alun P.
1. Operator to have a vehicle check out sheet 2. Renter check the vehicle Ensure all liquids and oil requirements are in good level status prior to c/o. 3. Renter Walk with the customer to the vehicle to c/oROMEO C.
The trailer was parked in a field, BEHIND A RUN DOWN SHACK, in knee deep grass, FULL OF MOSQUITOS!! Me and my husband had mosquito bites all over us in a matter of minutes, the time it took to hookup the trailer. Next, my pickup time was 10 a.m. but the person manning the office wasn't coming in until 2 p.m.! Luckily, there was another guy there but he was only there to meet someone to repair the computer. He was very helpful and got us taken care of so we didn't have to come back later. Overall, the place creeped me out!!Sharon K.
I was given a uhaul with a rejection sticker on it i don't appreciate being set up to take that kind of risk at alldestiny W.
Le client n'a pas laissé de commentaire.Essence L.
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