Customer Reviews for Victory Computer
(U-Haul Neighborhood Dealer)

415 évaluations

5013 George Washington Hwy   Portsmouth, VA 23702

(757) 485-3073

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 5h pm
  • Dim : 2h pm à 6h pm

Services dans cet établissement :

Pour nous contacter

(757) 485-3073

5013 George Washington Hwy
Portsmouth, VA 23702

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 5h pm
  • Dim : 2h pm à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keil P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neville L. 
Évaluation :
1

I rented a truck, was not given any paperwork for the truck, there was damage to the roof and Uhaul is attempting to make me pay for the damage that was already existing. I will be writing to BBB and disputing the charges on my credit card.

Sharrod G. 
Évaluation :
1

Tuck had an exhaust leak, could not read odometer, and steering was loose. When I informed the mngr he did not seem the least bit concerned. I use u-haul a lot but If this is my only choice for u-haul, I will use a different rental company.

richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie D. 
Évaluation :
2

Customer service is a must

Aradin C. 
Évaluation :
4

Clean enough for a trailer but a few little issues that should be better maintained. One of the marker lights was out of its grommet, safety chains are highly worn from people dragging them on the ground since they are so long, one tire had a screw in it so roadside had to come fix, and one of the removable chain links was distorted and wouldn't screw together properly. Otherwise good, we'll designed equipment and no issues towing all the way across country.

Byron G. 
Évaluation :
1

The location was a computer repair shop that was not open on weekends. There were no local personnel with whom I could interact - all that was there was a key dropbox. Parking for vehicles was not clearly marked.

Art B. 
Évaluation :
2

Before letting someone pick up a moving truck, be sure to make sure it's not dirty inside. There was cigarette ashes, left over wrappers and water bottles (empty and full)

Alesia H. 
Évaluation :
3

The truck was given to me on E, was infested with roaches, then I was charged for mileage that I didn't use. I returned the vehicle the night before and was told at check in to place the keys in the drop box.

Alaia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia W. 
Évaluation :
5

Nothing needs to improve. Everything was fast and easy.

Jose R. 
Évaluation :
5

N/a

Rachel L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sybil M. 
Évaluation :
2

The truck was not filthy, but it was not clean. The floorboard was dirty, and the dash was not clean. It did not look as if it was cleaned after the last rental. The box of the truck needed sweeping and cleaning, and I needed it to be clean. I was transporting upholstered furniture. it was a very good thing I rented to blankets because they protected my furniture. This shopping center looks dilapidated, as if it is going out of business. I also had to get gas almost immediately, as the truck only had 1/8 of a tank. I thought they were always full when you rented, and you returned them to full. That is what I have done in the past. It did drink gas, that is for sure!

Vicky G. 
Évaluation :
5

The owner of this location was very nice and helpful I appreciated him making my move easy thank you

Sherry T. 
Évaluation :
1

THEN, when I go to return my uhual, the drop off location was saying the original pickup location… yet again, took ANOTHER 1,5 to get someone on the phone to fix my drop off location because they were saying that my destination “was not set yet” meanwhile, I got hung up on multiple times by the customer service people on the 24/7 truck share line. Honestly I would rate this zero stars but they don't offer that option

TRAVIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
1

I will be calling customer service in regards to my experience. It was not good.

Lynzi G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darrius N. 
Évaluation :
5

Really nice guy and helpful

Robert D. 
Évaluation :
5

Customer service was wonderful Owner made me feel like family!

OLIVIAALEXANDRA P. 
Évaluation :
1

I was outraged at this entire experience with this specific dealer. The guy is rude and disrespectful to begin with and I did not receive any paperwork for the rental at all. When I got to the truck, it looked as if it was just returned without being cleaned out and the smell of Marijuana was very intense not only in the truck but in the office as well. I was notified when I turned the truck in that it needed a half tank of gas and I was pissed off because when I picked the truck up it had maybe a quarter tank at best. I've rented many uhaul trailers and trucks over the years and for the most part been pretty satisfied but after this incident and uhaul doing nothing about it, I will definitely seek othe avenues for my future needs.

Donald C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
1

Make sure someone actually checks the trucks in when dropped off.

Danell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
4

This was the third location attempted for a reservation made several weeks in advance. Learned day before pickup that original selected location didn't receive a truck. Was changed to location 25 min from home. Upon arrival, learned that location's truck was broken. No issues at the third one but ultimately delayed picking up equipment by over three hours from time originally requested.

Matthew K. 
Évaluation :
5

Excellent customer service 💯👍🏾

Martin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristian B. 
Évaluation :
1

The dealer charged me for cleaning but the truck was dirty before I got it. The gas level was almost empty. I need my $25 he charged me for cleaning back. The truck smell Marijuana. He charged me extra miles. I'm upset.

Dampalou S. 
Évaluation :
5

Easy in and out

Stacey R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jennice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takesha M. 
Évaluation :
1

I reserved this trailer by phone and refused the additional insurance. When I picked up the trailer, I gave it a cursory looking over and didn't notice, until I got back to load my stuff - that the trailer was full of ants. I swept them out the best that I could, bought a can of ant spray and sprayed out the trailer and hoped for the best. When I got my credit card charge notice, I saw that I was charged for the insurance that I had originally refused without the man at the pickup location either asking me if I wanted it nor telling me that he added it to the invoice. I called U-Haul customer service and was told that only the pickup location could credit the overcharge. I called the pickup location, went to voice mail, left a detailed message and never heard back. Very dissatisfied with your customer service and still want credited for the insurance charge. Please feel free to call me anytime.

Beverley B. 
Évaluation :
1

This location was different from where I retrieved the truck and was also VERY hard to locate. I was given the location as being “Victory Computer” but there is NO such place. I rode around for some time searching for Victory Computer at the location/address indicated in the email I received to no Avail!! Just as the pick-up location was hard to locate, this location is hidden in an area w/ hair salons and music store.

patricia V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lauren W. 
Évaluation :
5

great little convenient location. Friendly manager.

Thomas C. 
Évaluation :
5

The only problem I have is being charged rental fee for a furniture dolly that I did not receive.

Lakisha L. 
Évaluation :
1

I was contracted to pick up my truck on S. Plaza Trail, Va. Bch., VA. Then I was told they did not have a truck available at that location to go to Monticello Ave., Norfolk, VA. Upon arrival there they told me the truck was out of service and sent me to Portsmouth, VA to pick up a truck. So that is 25 miles I had to drive just to pick up the truck I was supposed to pick up 1,5 miles from my house. When I arrived in Portsmouth, I had to wait 20 minutes for someone to show up. Then the truck I finally got was old, rough riding, rough running and I could smell the exhaust fumes in the cab. I had to drive 19 miles from the pick up point just to get back to my house, and again the same distance back when turning the truck back in. That's 38 miles @ $1,29 per mile ($49,02) wasted. I've rented equipment from UHaul many times in the past and have never had a problem before, but this has been a horrible experience and I hope UHaul does the right thing or I will never use them again.

Franz G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donell R. 
Évaluation :
1

After visiting 2 other locations, a trailer was available but Non-operational!. I repaired the trailer and was to get a 20 % discount on my rental. I saved Uhaul hundreds of dollars in repairs and was snubbed by the area manager! Very disappointed in the service at this location!

Michael F. 
Évaluation :
5

Maybe lower your mileage rates. (Smile) But other than that, the manager at facility showed great customer service and I will be returning again.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry S. 
Évaluation :
1

In a corner with no attendant...

VENORD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
2

When I arrived to return the truck at 7am no one was in place to receive the truck had to check out online and leave hand truck and dolly on back of the truck without witness the equipment was on the truck.

George S. 
Évaluation :
5

The gentleman (Melvin?) was on time, efficient, and personable, and got me on my way quickly even though it was in a heavy downpour. Would recommend this location very highly.

Kevin A. 
Évaluation :
5

S.O.

DEBORAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
3

S.O.

Brenda M. 
Évaluation :
3

Fairly quick and easy. The only down fall with U-Haul is it takes at least 20 mins of being on hold to get ahold of anyone from the 1-800 number.

Audrey R. 
Évaluation :
5

The manager at the store was great! The truck not the best. It was clean, did run well and was easy to drive. It had two problems: 1. AC didn't work right. 2. Bad shimmy.

CURTISWAYNE T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Howard P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CARMEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle C. 
Évaluation :
5

Service went very well

Eric C. 
Évaluation :
1

Had to run around an around to drop off a truck came all the way from va had to go to two different places to drop it off had mills I did. Not use an they won't give me any money back

darlene T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARKA G. 
Évaluation :
3

The truck was not available at the time of my reservation. I had to wait an hour which delayed my moving time. Once I got the truck everything ran smooth.

Tameka E. 
Évaluation :
5

Excellent

Altan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetrius T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel Joy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard F. 
Évaluation :
5

Excellent customer service

Beth C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cortney G. 
Évaluation :
5

He was very nice and personable. Thank you for all your help.

BARBARA W. 
Évaluation :
5

Superior customer service!

Ebony S. 
Évaluation :
1

The fuel Guage at this location was almost on empty and was only given 20 dollars to fill up the tank which is complete BS I will never go to this location again

TYLERCHRISITIAN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sheltric P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamar B. 
Évaluation :
5

Everything was perfect!

Heather M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
4

This was not the location that I reserved the trailer from. What does a reservation mean? Why wasn't the trailer at the Greenbrier location as I had reserved?

ronald M. 
Évaluation :
2

I felt uneasy walking into this store because the windows are covered in advertisements or other signs that prevents one from looking in. Once inside it was like I surprised the employee. The drop off area is poorly lit.

CHARLESRAY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
1

I dont recall it being a computer repair place. It was some place called "Broadway Records". The place was disgusting and filthy. The guy didnt want to talk to me because I wasn't wearing a mask, even though I had a face covering. It came off as pretty racist because people who looked like him were inside with no face masks and I didnt look like him, so apparently I had a different set of rules to abide by. I had to get on the phone and took an additional hour out of my day to get the car dolly. The previous place where I had gotten the truck from before I arrived at the disgusting place I had to get the car dolly from was wonderful.

Cody C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Palin H. 
Évaluation :
5

Excellent customer service - friendly and helpful!

cara L. 
Évaluation :
4

The location is in hard to see from the road. Watch for the window sign.

Kenneth R. 
Évaluation :
5

No improvement needed!!! Customer service was the best, he made sure we felt comfortable and taken care of while in his establishment. He smiled and was very pleasant with his answers. I would recommend his establishment to everyone and I would used them again!!!! Thank you for making my move easier!!! 

Katina C. 
Évaluation :
5

Maurice Melvin was extremely friendly, professional & helpful during my drop off. I appreciated his directions in positioning the trailer. I was VERY glad to be home, & safe & have a renewed appreciation for semi-truck drivers & anyone hauling a trailer.

Mary N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CINDALOU R. 
Évaluation :
4

Give people heads up they will need a reference and that reference will need to answer

Zionna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timikial R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
1

Trailer dropped off on Saturday the 25th at 3pm. Communicated with guy sitting at desk, he waited two days to check in resulting in late charges. Scam!!! Avoid this location.

Herman L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Philemon S. 
Évaluation :
5

They gentlemen That I spoke with was very professional, very well mannered, kind and understanding! I will definitely be back to rent from this location for another move very soon! Nothing but blessings to that kind soul ??

Terrance D. 
Non les évaluations ont été soumises pour cet établissement.

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