We just dropped the trailer, finished the return on my phone and left.
Brandon Smith
Customer Reviews for Villa Rica Lock Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly staff, quick and easy transaction for the rental. Would use this location again.
Halie WilliamsVery appreciative that I could get the truck an extra day!!!!
Shalatha BowmanThe truck was really in need of some maintenance.
William HughesNothing She was very friendly and attentive to my needs.
Laqwanda WilsonPick up was very easy. The lady in the Storage Facility was very nice and helpful. Drop off was also simple. She came out and met me to get the key and asked if we had any questions or concerns, otherwise, that was it. A1, 100 % would recommend.
Elizabeth JohnsonNothing you guys are awesome
Babatunde AjayiCasey was extremely helpful and nice.
Kateric QuinnieThe office lady was very nice and even loaded up trailer to trick for me. And unloaded it That was unexpected for me Thank you
Stuart Logueit was very good experience
Lane PettusT
JEFFREY WIGGINSMake more trucks available
Judy GloverNothing was extremely easy and worker was helpful
Timi WennemannGreat Service
Stephen RExcellent service Highly recommended!!!
Javier rodriguezAbsolutely nothing….this is the third time I have been to this location. Customer care is excellent, I won't use anyone else. Casey went above and beyond to help me Saturday.
Rebecca Williamsgreat service. the person that helped me hooked up the trailer with me instead of just watching me do it.
Stephen BlalockKim was amazing, we were nervous about unhooking the trailer, she did it for us. Excellent customer service.
Rebecca WilliamsHave signs directing to key drop box
Eric Manningthe strap kept coming off on one side of the dolly
Todd NeelyKeep doing what you are doing
debra bradyThey gave us the truck with the AC blowing hot air. NOT ACCEPTABLE. We had to meet the mechanic at 3:15 a.m. half way through our trip to get it fixed. NOT NOT GOOD!!!
Becky HitesMost everything went well. App and texting had a few issues. Had issues logging in and had notifications that your system was down please try again later.
Steven BeckerNo improvements needed
Dustin MccormickThe lady where I rented the trailer from in Villa Ricca was very helpful. However, I had a tire go bad two hours out of Atlanta when I was doing a 1700 mile round-trip. U-Haul left me sitting on the side of the road for four hours. I think I should be compensated for that, bad experience with many I've had with U-Haul that one really sucked .
jimmy LancasterGreat service!
sebastian vacaCasey was wonderful to work with. She made sure I had what I needed and she answered any questions I had. I highly recommend this location for your truck rental needs!
Lynn LeeNone of the supplies I requested were provided the truck had low air in the front left tire overall just not a good experience
Dakota WarnerHand trucks were not included that I paid for.
justin rayThe staff was great there if I had been there the first three days it might have been better .. I have never experienced the mess I had the first three days before that with a u haul ever .. it was not a great experience .. I was over charged .. canceled on on the whole order from haul .. never been so mistreated in my whole life and just as rude as they could be .. never seen anything like it
MARGIE BELLLady very friendly amd nice I recommend everyone to go there
JUDSON FLEURANTPhone number displayed on the office door to get help was not a working number. Had to track down the manager who was out of the office checking storage units. Truck was not swept out but the manager accomplished this while we waited.
Kevin Scasnyproblem is with website - it said we could pickup from phone app however the location was not aware because the reservation was made after she closed....I will say she was amazing and came 30 minute early to help us!
Gary RoebuckI couldn't adjust the back on the seat to be comfortable driving. I was told by my daughter who lives in Douglasville GA and my sister who lives in Chicago IL. That the $41,86 I paid for driving less than 30 miles was to much I only had the truck for less than 1 hour and 30 minutes. When I return with the truck your employee was not there. I was told by my daughter that the Home Depot U-Haul in Villa Rica have unlimited and your renting it for the day and you pay only the $19,95 and other fees that didn't amount to the $41,86 I was charged I will NEVER go back to the U-Haul located at Villa Rica Lock Storage-(5212) 525 E. Montgomery St,Villa Rica GA30180. I was charge 0,79 X 20 per mile. That a shame. I had never rent a u-haul before. But I know now not to go back there I feel that I was cheated..
corine jacksonEverything was great
Jelisa KendallEngine light was on for both times when I used the 26 foot truck. Being a truck driver I wasn't that concerned, but it could be pretty stressful for someone who isn't use to it. And if a light is on, there should be a box the renter can check...so the renter doesn't feel liable in case the truck should break down. Which was my only concern.
David BarnesThere was no customer service rep on this location on 7/28/22 when the trailer was dropped off on Thursday 7/28/22. Villa Rica Lock Storage 5212. 525 East Montgomery St. Villa Rica GA. 30180. I received an email today with an added charge of $29.96. It says the trailer was dropped off at 0800 on 7/30/22. Please reverse this charge to my credit card.
Kevin WeldonThe lady working there was super friendly and professional. It made my stressful day pleasant from the start. I will definitely use this location again.
Jennifer SwansonAbsolutely terrible. I rented the truck for a no contact pickup at 8:30 am. We get there and it tells us we have to go inside and see the person working. Well, they don't open until 9. So we sat there for 30 minutes. Then, I paid for insurance. The insurance didn't cover roadside assistance, and we needed to be pulled from where our back end was stuck. Uhaul wanted another $350 to come do that. I'm not even sure what I paid for insurance for! Absolutely do not recommend.
Aaron ProctorVery friendly location.
Janet HowellService was amazing as usual
Dawn HollisterWhen I arrived at location owner was 15 minutes late. Was supposed to pick up truck at 11:30am and when I arrived, no one was there.
Chris BrodeRequested equipment was not available, we were not notified that the equipment we ordered a week prior was not available so that that we could make alternative arrangements. Instead we were told the main office the next city over would have the equipment we need, called there in the morning and that office ALSO didn't have what we needed.
Allyson PerkoWe waited a hour for our first location in Douglasville GA to open up. We got there at 10:00 and waited almost a hour before calling U-Haul because the business wasn't open. Was told by U-Haul they called the owner and he should be on his way!! We asked for another location, No we are sorry NOTHING!
Shelley BrownI did my Reservation online and it showed my price at pickup although once I got there it was a different price. That can be approved
Chanta GeorgeThey literally had all the trailers sitting on the ground. My injured husband literally had to hulk this 1000 pound trailer off the ground. Maintain your equipment better. Dont make people get trailers off the ground. Do not recommend this store.
John LoweExcellent customer service focus
James BrannonLocation is hidden.
WANDA PARKSThe cab door did not latch properly and the entire ride from Georgia to New York in January was cold and noisy. The gas tank on the dash stopped registering at 1/4 tank and once it was realized that it read 1/4 tank for several miles, we almost ran out of gas. The hand truck we ordered was not in the truck and the 10 blankets ordered were not there. Their excuse was we're not a regular U-haul store. My advice: steer away from the Villa Rica location and go to Douglasville to rent your truck. Villa Rica location was not professional. Don't experience what I did.
Susan DAMEVery helpful, respectful and polite. Great location
JAMES WRIGHT