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melissa s
Customer Reviews for Village Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great.
Shawn FGreat equipment and service. Thank you
Liviu DGood atencion
CARLOS TThe gentleman that owns the shop is very professional and friendly. I will definitely rent equipment from him again. Thanks for the smooth process.
Robert PI needed a heavy duty appliance cart to move my new and old refrigerator. They had it a lot of locations did not have that piece of equipment. So they got the rental of that and a box truck.
Harry MI asked for email only/no text but I still received texts. I was told my truck moved to a different pickup location twice. I was told there wasn't a truck at all. This was communicated to me inconsistently with various communication channels. Online order wasn't helpful to determine if I had a truck secured and where to pick up. The phone agent was helpful and confirmed I had a truck and what location to pick up.
Thomas PNo 26' truck as planned which required me to make 2 trips. Truck only had 1/4 tank of gas. I reserved 36 furniture blankets, zero were available.
Jacob KCheck the trucks it was dirty smelled like a chain smoker. And when it put it in reverse it wouldnt go it acted as it was in neutral and then you would have to play with it to get it to go to reverse
Rebecca Fno attendant was available during the office hours that where given to me at the time of my reservation. when I contacted the owner with the phone number on the door he said he couldn't make it to the location to help me. When I did get my truck with help from having to call UHaul, there was no appliance dolly or the 12 blankets that I had reserved, again I called him back and there was no answer, so I called UHaul back and was told that I could drive to the nearest corporate location which was 33 miles away. Not UHaul's finest moment
John GService was great. However, we had to stop by and put gas in the truck, which was a bit inconvenient.
Cashna VPhone hookup for pickup sucks, give me a person to deal with. Truck was great.
paul wS.O.
Eileen THow about you start by actually cleaning the trucks? There were drugs on the dashboard of the truck that I rented. Literal narcotics.
Jennifer ALocation was a shack. Very messy and appeared to be very disorganized.
Joshua HWindshield was cracked in the truck I rented and not marked on the damages report so i had to report it. No one ever answers the phone at this location.
Erin BPhil was great! He made my otherwise jacked-up reservation bearable. This was not my requested pick-up location, it was actually an hour away from my pick-up location. My reservation was for 7am and this location didn't open until 10am. Phil came in early so that we could get our truck and get on our way because we had an auto hauler to pick-up 90 minutes away in the opposite direction. UHaul did not make this convenient in any way.. Thank you, Phil!
Scott SWent above and beyond to make sure I had all the tools I needed and was an easy pick up and return
Aisha BWhy should I pay a cleaning fee for a vehicle that was a mess when I picked it up. Can't get anyone on the phone. I'm not too happy.
Justin LHave a staff who is able to work with the customer's needs. I'm trying to get a reimbursement regarding a bill that was not accurate and I haven't been successful
Juan MThe rental place was great however this is the second rental that I’ve had within the year in which equipment I reserved more than 2 weeks in advance was not available and had to drive 30min out of my way, 1-1,5 hour round trip to get equipment which forced me to move back my move by a day, both times.
Sarae BI got there at the time the location said they were open. No one was there. I called the number and was referred to a different number. I called that number and talked to a person. He asked if I had a smartphone. I said I did. He said "use that. No one is coming." Van ran well and was clean. It was, however, plowed in. My son kicked the snow wall down that was in front of the vehicle. When we started the van, it complained that both front tires had low air pressure. Called roadside assistance -- they said it would be about an hour before anyone could get there. I asked if it was OK if we put the air in as a convenience store was ½ block away; they said OK, told us how much to put in so we did that.
James SSad, I'd like to give a nice review but I can't. We could barely get the truck out, it was blocked in by two other trucks. Thankfully we got it out. There were some dents, and the muffler was gone. So we had to have headphones in the whole time we drove it, and still heard all of the noise. It was extremely loud and the check engine light was on. They shouldn't allow it to be rented. There was no gas in it when we turned it on!!
Alfred JI had to wait a half hour before anyone showed up, and the attendant seemed annoyed that I was there. Tried to tell him I had a quick check and he insisted he had to look it it up first.Also I had to keep the truck overnight because of a ice storm, spoke with customer service and they said they would only charge the regular 29,99 but we were charged nearly double what our bill should have been for one day. It was returned with more gas than it had, and I very well could have been killed in the parking lot that was a complete sheet of ice. BBB will be contacted.
Colleen BFriendly employee helped us. Worked quick and fluently. Recommend this place majorly.
Kiiy JWe had a rear tire blow out on the truck, and waited almost 2,5 hours for roadside assistance. Also, the inspection was out on the truck by 5 months. We will be expecting a refund for our rental!
Trevor LRepresentative needs more training on computer and system. Had to call for help and was on hold far to long to get assistance
John NI would not recommend the 24/7 pick up. It is too burdensome and time consuming.
Mark STell the customer that the location is an abandoned shack Tell the customer that no one will be at the location to help them Tell customer that they need to call or visit website to complete the truck rental
Carlos CGet a new location with someone who showed up , not tell you they weren't coming in because they were short handed. Then you have to set on hold with u haul for over an hour to figure out how to get your truck while workers are on payroll waiting. Very Poor Management!
Ronald KI called regarding my reservation and was told that they did not have it, nor the truck that was needed for the day it was reserved. I was told that a truck just was dropped off and if I wanted it, I would need to come the day early to pick it up. I was told I could drop it off when originally scheduled, but then this was not true and it was supposed to be dropped off the day earlier. It was a huge mess and I was charged much more than my original reservation.
Jenna SWe had a horrible experience! We rented a truck and it was a faulty truck with either an exhaust or converter issue to the point after driving 30 min we couldn't even hear one another in the truck. It took 3 hours for the roadside to tell us nobody could come fix it, we couldn't drive it anywhere to be fixed and had to bring the broken truck back to place and re rent another truck! On top of it all I just seen my bank statement and I was charged for the day the truck was broke! I was also told they would be discounting the next day travel and still haven't seen that credited to my account either! Customer service was very slow 5 hours of moving wasted on top I had to pay another day cause we couldn't make it that day it was too late!! Terrible!! 4847327765 is my number and need to speak to management!
SHANNON SSuch a hassle to rent! Spent half a day trying to get it just because my new license didn't come in the mail but my license was indeed valid!
Gerald DU-Haul tried to blame the double booking on Village Auto. Village Auto fixed my problem. U-Haul customer service workers were useless and rude on the phone.
Dennis VWas not clean. . Sterling wheel. Was. Sticky. And. Did not .have. packing . Blankets I managed
Kyle BQuick and easy truck rental. No hassle and someone always answered my questions. Very convenient.
Joselito VPricing
Mary FWe did our return after hours and it was extremely easy. Location was easy to enter and plenty of space to park the vehicle. Dropbox was easily found and accesible.
JAMES MUn travail bien fait
Marvin GWell first of all was told they were open till 3pm no one was their at 115pm wasted my time and my driver time and a friend reached the owner of the place he was really rude and no respect and to top it off he hung up on my friend
Carol Athe truck was not available when i had reserved it. it was almost an hour i had to wait to get it. then when i returned the vehicle at 3:00PM yesterday i was told that this was not the authorized drop off location and i would be charged an additional $40. which i had no choice but to pay because i needed to drop it off then. i will contact my credit card company and dispute this additional charge since even this evaluation shows i dropped it off where i was supposed to. this is ridiculous.
Jeffery BNo one was there at the time I was to pick up the truck & when I called the 800 they told me there's another 15 miles up the road. This is the 2nd chance I gave UHAUL but never again. I'd buy a truck before I'd rent from you again. Poor customer service all around.
Keith SBe in the office on time.
jackie mbest u-haul rental place in any near-by areas. staff is exceptional. highly recommend!
sterling kA few things - When I turned the truck in, the app would not allow me to upload a picture, the screen turned black. Also, I kept receiving emails stating I did not turn the truck in. I called customer service and explained I was looking at the truck where I parked it. The location never checked the truck in for about a week after the truck was turned in. Very upsetting.
Paul LThanks you for the best service
Roberto FHave someone there during posted hours.
GLENN KU-Haul Hometown provided a 26' truck where & when needed, exceeding expectations. Outstanding service!
Dave HBunch of crooks and thieves NEVER AGAIN
RAE ANobody is running this place you are stuck renting the trucks with an app on your cell phone.
Alyssa W