Évaluations des clients Village Motors

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Village Motors

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Amy W. le

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Le client n'a pas laissé de commentaire.

MIKE H. le

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Le client n'a pas laissé de commentaire.

JEN P. le

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Le client n'a pas laissé de commentaire.

JEFFERY T. le

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Just the fact that advertised price is a lot less than the actual price. Very deceiving. Other than that, It was great!

Pamela F. le

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Fast, convenient and easy. Service is excellent and I will always recommend UHaul and Village Motors in Holley, NY to everyone!

Donald S. le

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Le client n'a pas laissé de commentaire.

Peter D. le

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The service was great and the email sent to my wife for 330 gave me an extra half hour brought it back then awesome guys thanks

Pamela F. le

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No improvement necessary. Very friendly service and conveniently located. Thank you for being there for me in my time of need.

Derrick H. le

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Le client n'a pas laissé de commentaire.

KLABINE B. le

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Thanks to Rick for explaining the process and his great customer service! It was a pleasure doing business with him.

MARK J. le

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Great staf friendly service.

Peter D. le

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Better identify the fuel fill.

Pamela F. le

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Great service, comfortable ride, transaction went smoothly

Christopher B. le

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This location is awesome! Very helpful and friendly.

Mohamed Z. le

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Le client n'a pas laissé de commentaire.

Kevin C. le

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Ratchet straps that holds the tires down vehicle the ratchet part was worn out really hard to ratchet needs to be replaced

Louis A. le

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Le client n'a pas laissé de commentaire.

BRADY Z. le

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This location was relatively small in size, so it only had a limited selection. That said, they had what I was looking for and were extremely helpful and professional. They will be the first location I check with from now on.

Robert B. le

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Got there to drop of truck 2 guys at counter when i walked in, no sooner did I say good morning did one of them say just you are checked in just leave the key on counter. I asked them if they wanted to do a walk around was told they would do it later and i would get an email if there was a problem. so it they say something is wrong it my word against there's . Sorry next time I will pay the extra and go with budget .

David P. le

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Had to leave the trailer after hours; no problem.

Gerard F. le

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Nothing I can think of!! You have a very professional, helpful and considerate staff there!

CHRIS C. le

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Le client n'a pas laissé de commentaire.

David G. le

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Le client n'a pas laissé de commentaire.

Cole B. le

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Le client n'a pas laissé de commentaire.

Karen S. le

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Awful experience. Sent to the wrong location first. Rented for NOON and UHaul changed the pick up time to 3:30pm. If I had wanted it at 3:30 I would have requested that when I made the reservation. The van was not available when we went to pick it up at 3:30. The owner had to call the previous renter twice. He finally arrived at 4:40pm. What a waste of our day. Never again.

Louis A. le

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great experience

Claudia S. le

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Im sure there must be so many customers that leave the truck trashed or don't follow through on their end of the contract; but I wish if we did leave it in just as good of condition and back before contract time that we could get a little discount. thats all. thank you

Allison B. le

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Le client n'a pas laissé de commentaire.

john K. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

Darlene C. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Le client n'a pas laissé de commentaire.

BOB F. le

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Le client n'a pas laissé de commentaire.

brenda F. le

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Le client n'a pas laissé de commentaire.

Jason R. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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This was not the original location to which I had been assigned. Thankfully, I stopped at the Greece location to which Haul had assigned me the day before I needed the trailer. They did not have one. Very disappointed in your scheduling system. However, the guys at Village Motor made things work and work well.

mike J. le

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Le client n'a pas laissé de commentaire.

MARY M. le

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Get rid of your cumbersome website. Impossible to use

Richard G. le

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We received 2 different locations for pick-up. That was confusing and the proper location was many miles farther. This caused us to be 5 miles over our original estimate which your company charged us for. The vehicle itself did everything we needed and worked well.

Lorna K. le

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I am not going to recommend or not recommend this location. It was difficult to find a 6' x 12' trailer in the first place, and impossible to find the next size down, a 5' x 10' trailer. If you advertise such trailers, you should supply them. Not everyone needs or wants the ubiquitous 5' x 8' trailers. I do not know how much responsibility for my unhappy experience belongs to this location and how much belongs to U Haul. The trailer that I rented had faulty light plugs. This resulted in me having intermittent trailer lights for the entire day and dark night when I drove it home. At home, I had assistance from an experienced mechanic who discovered that the small, flat plug had a bad ground wire in it, and the large adaptor plug was also faulty. By using my own adaptor plug, and by applying occasional, judicious applications of a pair of needle nose pliers, I managed to have lights for most of the return trip to this location. Also, how on earth do you expect people to handle your trailers when they do not have a jack on the trailer tongue? This makes it impossible for small-statured people to move them around, and to hook and unhook them temporarily when they have any sort of load in them, especially when they have been loaded according to your instructions, with the weight forward. The service at this location was provided by a friendly, personable man. The equipment was clean. The equipment was not well maintained. The clerk on duty did not seem knowledgeable or confident .in working with the trailers although he tried very hard.

PAULA B. le

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Le client n'a pas laissé de commentaire.

Sherry V. le

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Le client n'a pas laissé de commentaire.

Lewis P. le

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Le client n'a pas laissé de commentaire.

Spencer B. le

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Everything went smoothly with great check in and customer service.

Christopher B. le

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Le client n'a pas laissé de commentaire.

keith B. le

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Le client n'a pas laissé de commentaire.

LOUIS A. le

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Great painless experience

DON M. le

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Le client n'a pas laissé de commentaire.

Marcus B. le

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Provide accurate rental availability for the inventory at a specific location. I got yanked around +\- 25 miles for equipment from my preferred location. Worse part is getting news a day or two before rental that the reservation you made a week or more earlier was a waste of time! That makes for a lousy experience.

Todd M. le

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They were very friendly, courteous, and well-informed. It was a pleasure to deal with them and dropping off our truck. I would highly recommend them to anyone needing to rent a truck.

HARVEY D. le

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Le client n'a pas laissé de commentaire.

gerrit V. le

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Le client n'a pas laissé de commentaire.

STEPHEN S. le

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We were able to rent a van quickly and with no hassles. The van was pretty much brand new and did what we needed - move stuff! The staff at Village Motors were friendly and efficient. Overall very good experience. We will rent from them again in the future.

jerry F. le

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Le client n'a pas laissé de commentaire.

Kelsey L. le

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I was given the reservation time of 8:30 to pick up my vehicle and the people didn't even open their business until 9. I was late to my job because we had to wait to get our vehicle.

Wendi P. le

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Le client n'a pas laissé de commentaire.

Daniel M. le

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Le client n'a pas laissé de commentaire.

JIM D. le

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Le client n'a pas laissé de commentaire.

Kimberli K. le

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Le client n'a pas laissé de commentaire.

tahirou W. le

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Le client n'a pas laissé de commentaire.

WENDEL R. le

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Nice, friendly and clean.

terry W. le

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Everything went well. Impressed with the vehicle. I probably needed a small truck instead of a van but the van was easy to drive. Provided adequate room as it was pouring rain all day. Which was the main reason for renting. The key did not fit in the slot of the return box. Excellent

JUSTIN T. le

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Le client n'a pas laissé de commentaire.

keith B. le

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Le client n'a pas laissé de commentaire.

Samantha K. le

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Nothing to improve on, just not a friendly or helpful. Kept his head down and did his job. Convenient location for the area

James A. le

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Not a lot of room for drop off. Had to back in off a busy road. Other than that it was good

WALTER S. le

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Prices of one way trailer use and family oriented(4+ seating) moving trucks

Thomas E. le

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The person at this drop off point unhooked the trailer and put it where they wanted it. I did nothing other than drop it off.

Mary B. le

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Everything was perfect!!

Marc L. le

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Le client n'a pas laissé de commentaire.

Philip G. le

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Le client n'a pas laissé de commentaire.

Victor C. le

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The man was slow and seemed new at doing pick ups. He made the wrong drop off location and wrong drop off date. The people at Long Pond road in Greece NY where I made the reservation were above and beyond nice.

Denise M. le

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Very helpful, couldn’t of been nicer ! Very smooth

John K. le

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Le client n'a pas laissé de commentaire.

Mark R. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Keep up the great work.

Steve L. le

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Simply dropped off- no interaction w business- it was closed.

LOU C. le

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The drop off location was great! I had a contract for one way trailer, and was told by uhaul corp I needed to return it to pick up location, or incur a couple hundred dollar expense! Wasn't at all impressed with uhaul itself!

beverly D. le

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Le client n'a pas laissé de commentaire.

RENEE B. le

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Excellent staff at this location

Shawn B. le

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Small area to drop off and they had no selection to choose from if you needed to rent.

WALTON G. le

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NA

DALE S. le

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Le client n'a pas laissé de commentaire.

Charles B. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Fast, friendly, and easy.

Jesse D. le

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You did not have the size I requester. I was never contacted. The location was great. Your centralized organization is poor.

Marian R. le

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Le client n'a pas laissé de commentaire.

TERI L. le

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Great customer service

Joel M. le

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The mileage is definitely sketchy, it was my first time and probably last time renting a uhaul.

PHILIP B. le

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Le client n'a pas laissé de commentaire.

Jeffrey L. le

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The toe dolly tie downs were very corroded and difficult to get loose. Some preventative maintenance should have done on the tie downs. Also the man that checked me out could not figure out how to fill in the information on the website. He ended up making me pay for more miles than I needed. I had already established extra miles in the contract. When I reached my destination I couldn't get reimbursed for the excess miles. I think it was a gimmick to get extra commission.

Fred P. le

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Le client n'a pas laissé de commentaire.

Charles W. le

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Le client n'a pas laissé de commentaire.

Debra C. le

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Le client n'a pas laissé de commentaire.

Elayne S. le

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Le client n'a pas laissé de commentaire.

Amelia C. le

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The truck leaked fluids, windshield wipers did not wipe windshield well, handle broke off of back door so it was hard for us to open and close during rental.

Gary C. le

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Le client n'a pas laissé de commentaire.

Joseph L. le

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Le client n'a pas laissé de commentaire.

scott S. le

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Was quoted a time to pick up, however trailer returned was 2 hrs late, sales man and area manger very nice lowered price of rental.

Cheryl J. le

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Expand the parking lot. Also, I think the offer for one month of free storage with a truck rental should apply to purchasers of abandoned units at auction. I purchased six units and could not use the free month.