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Catherine F
Customer Reviews for Vitale Asphalt Sealing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I rent here all of the time and customer service is excellent
VICTOR JI reserved at a different location three different times. Uhaul kept switching lication to this location which added 7 miles to our trip/cost. Each time I reserved ANY vehicle at my original choice it was changed within a few hours to this location.
RICHARD Jfriendly, smooth, and professional
SUSAN HKeep doing what you’re doing
ROSE MOverall everything was fine, but I will be using a moving company over U-Haul in the future due to my experiences
Jacob ERear door really hard to open, and very noisy truck.
HAROLD DTruck was old and worn out. Around 189,000 miles on the vehicle and it struggled with accelerating, stopping, and driving straight. Extremely loud in the cab as well.
Donald MExcellent service!!!
SCOTT SAlways a great experience and easy to work with
LYNN MVery helpful and convenient, even on a Sunday.
GEOFFREY CAgain, excellent customer service.
Daryl DCustomer service was outstanding. The staff was extremely knowledgeable, helpful, friendly and professional. I wouldn’t change anything.
TIFFANY MAnnette was polite and professional. This was a smooth and pleasant experience.
JEFFREY ASo nice and helpful great people!!
LENNY CI would recommend not having the app/online option and just have the on-site as it is much easier and better than the app.
Franklin BAlways the best service
SCOTTY MTrailer was very dusty inside. Otherwise the trailer seemed to be in solid condition. When I returned the trailer, in the middle of the afternoon, no one was there and I had to wait.
BARBARA WEmployees were kind and quickly inspected our rental upon return so that we could be on our way.
Jonathan PThe ride could have been a little smoother, but overall it was fine. It was a truck and it had plenty of space to haul stuff. That's all we needed.
SCOTT RVery kind.
NICK HThe entire experience was easy and seamless. We will definitely utilize this location for future needs!
ANYA RThe truck was very hard to control and the brakes sounded terrible. Traveling across multiple states was very difficult in that truck condition.😡😤
Hillarie GThe staff is very friendly and quick.. my visit was a positive experience and would recommend to anyone needing their services.
CHRISTINE CNot only was the truck crucial in our move, the staff was beyond friendly, knowledgeable and helpful. Best experience I’ve had to date!
Heather MBest customer service 🧡🌻
KIMBERLY SIf it wasn't for the owner showing up in the morning, I would not have gotten the truck. I used the online app, which didn't work. I showed up 15 minutes before I was to take the truck, but I ended up talking to a woman for 45 minutes on the phone because the app said I had no reservation.
MICHAEL FAnnette was very knowledgeable and helpful!
GINA GVery friendly office manager set us up....very informative and overall a great move for my son going to grad school....would recommend to anyone
ERIK BEveryone was kind and helpful. It was an outstanding experience.
NICHOLAS TStaff and owner were great!
HOLLY Gvery nice
CHARLES CLady was very polite and gave easy to follow instructions for return if I needed to return early after hours. Easy to access location.
EBONI HGreat company.. Thank you
Regina VGreat service. Anita was super friendly at check out.
J WEmployees are wonderful to work with.
FREDERICK GNothing needs improved, Annette set us up with everything we needed. She was so very sincerely kind and helpful. She made renting a truck easy and painless. There are 3 Uhaul businesses in town, I will suggest everyone to go to Annette at that particular Uhaul.
GLENN WI would make this my primary rental spot if I lived in the area, solely because of the staff. Truly an angel working the counter...
PETER CTrailer pulled great and customer service was great as well! Thank you
WILLIAM CNo Improvement Necessary!!! From beginning to end, our experience with everyone was absolutely wonderful and the rates were wonderful too and FAIR!!!!! Would highly recommend this business for your moving needs! They were quick, efficient, courteous and down-right NICE! Thank you!
GREGORY BGreat experience as usual at this location.
Michael BGreat service - knowledgeable and friendly employees. I would recommend to anyone and definitely use in the future if the need arises. Also, a great location to SAFELY get in and out of which is very important for this type of business.
JOSEPH MFormal Complaint Regarding Unsafe Vehicle Condition To U-Haul Management: I am writing to formally report serious safety issues I experienced with your rental truck that require immediate attention and compensation. Safety Incidents Encountered Transmission/Gear Shift Malfunction During my rental period, I experienced a critical gear shift malfunction when transitioning from park to drive. The gear shaft would randomly slide out of track, moving backward, then forward in an erratic pattern rather than the normal horizontal motion. This created concerning sounds and felt as though the mechanism might break. Most critically, on two separate occasions, this malfunction left me unable to accelerate beyond 10-15 mph while in traffic. I was forced to stop in the middle of the road, shut off the engine, restart the vehicle, and attempt shifting again. This created an extremely dangerous situation for myself and other drivers. Trailer Tie-Down System Failure The trailer's cargo securing system was completely inadequate and unsafe: No proper connection points for tie-down straps Insufficient space between walls and securing boards Mounting hardware (rivets/pins) spontaneously detached from walls without any force applied Securing points appeared to have minimal depth in the wall structure Required Actions Immediate Reimbursement I demand full compensation for this unacceptable experience, whether through refund, credit, or promotional consideration. The safety risks I encountered were severe and could have resulted in serious injury or property damage. Preventative Maintenance Implementation U-Haul must implement comprehensive preventative maintenance protocols to ensure all vehicles undergo thorough safety inspections before rental. Your customers trust you with their safety and valuables—this trust was severely compromised. Resolution Expected Please review this incident immediately and provide details on how you will compensate me for this dangerous experience. As a company that markets itself as the reliable choice for moving needs, U-Haul must take responsibility when that trust is violated through inadequate vehicle maintenance. I await your prompt response regarding reimbursement and your corrective action plan.
MICHAEL MNothing you guys did great
RYAN SExceeded all expections. Professional, helpful and friendly couple.
JOAN MNice place. Good selection of trucks and items to choose from. People were really friendly.
DAVID AAlways a pleasure
ERIC SThe customer service is excellent!
DAVID PThis location had great customer service
THEODORE TAs always great experience
ERIC SThank you for your help!
Robin MMike is always the best.
ERIC SEverything was great from the customer service to the rental. Easy process!
CAMERON NNothing at all. Very kind
ERIC S