Évaluations des clients Vitale Asphalt Sealing
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Vitale Asphalt Sealing
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gayle y. le
Vitale Asphalt stepped in just in time when the 405 Grant Street location where we reserved the truck never showed up to let us on thee site to pick up the truck. We had volunteers helping us and we did not have an alternative date and Vitale's saved the day for our event. Thanks
fred f. le
Mike and his staff have my van ready when I arrive. The experience is great and I get on the road quickly.
Stacy M. le
Impeccable customer service, store, and equipment.
Michael P. le
It was a minor issue but the vent/ air conditioning in this truck only blew out of the defrost vents, nothing would blow out the dash vents no matter where the control was set.
Daniel G. le
Nothing everything was perfect great customer service
Mark F. le
Attendant was awesome.
ANDREW C. le
Amazing service, helped me through everything I needed in a highly professional and friendly manner. Thank you!
Amanda R. le
The owner Mike Vitale is a complete classless piece of garbage. I’ve used him a few times before but this time he was such a jerk. Had a family emergency that put us an hour after our drop off date. Charged double everything for 68 minutes. I will never use him again and make sure all my family and friends don’t either. I know nothing can be done about it but it was bad enough to make me write this review. Have a great day. Thank you.
michelle b. le
I ordered a 10 ft truck and car transporter from Monaca uhaul , 2 days before I was to leave they said they didn't have one , tried to offer me a 25 ft instead. I declined then they found a 15 ft on but had to drive an hour to go get it in New Castle , they would not bring it to the location I ordered it from. I was told to drop off the vehicle in Lafayette so we went there and they refused us and we had to go to the next location. None of my receipts show a specific location to drop off. Then got charged an additional wrong destination charge. Way too over priced , poor communication and service
Michael M. le
The gentleman who checked us in and handled our return was very helpful and explained any questions we had. He made the experience very pleasant.
JASON C. le
Absolutely nothing to improve upon! Great service!
Mark F. le
Great service nicely stocked.
fred f. le
Mike and his staff have everything ready me when I arrive. I have a catering business and utilize u-hauls on busy days and Mike has always taken car of me!
Michael M. le
Put the gas in yourself or you may be paying way more than you expected.
SEPTIMUS B. le
great service from start to finish
Nick M. le
My rental agreement was for $68 one-way. They made me come 15 miles out of my way to pick it up in New Castle and 30 more miles out of my way to drop it off in Greensburg, in order to get the promised rate. When I picked it up in New Castle, she said she had to put a hold on my card for $145, similar to how a hotel does, but that my card wouldn't be charged that much. I repeatedly let her know I wasn't comfortable with that, as it was just supposed to cost $68. She said not to worry and that the actual charge of $68 would be made by Greensburg when I dropped it off. Of course when I dropped it off the next day in Greensburg, they said that New Castle lied and that they did charge my card $145 yesterday. She called them to have it corrected and New Castle wouldn't do it. After several hours and several phonecalls, it was Greensburg that ended up giving me the $71 credit on my card (that is if it actually goes through). Wow. My confidence in U-Haul just went down the drain. What a hassle!
Kandice H. le
Very friendly and easy to work with - would use again.
Debra H. le
The staff was friendly and very helpful with a last minute rental for a move
Harry D. le
Was a little apprehensive with the overall condition and appearance. Vehicle was clean and performed well for my needs. Thanks for a job well done.
Mark F. le
Attendant and owner were very helpful. Large selection of moving stuff we reused the wardrobes from the last move. Nice new 26’. Inside I prefer these sideboards to the trailers for strapping off sections.
SEPTIMUS B. le
Always great customer service.....
SEPTIMUS B. le
Always great service !
Edgar M. le
Only issue with drop off sute was that it was inconvenient and was changed from my original agreed upon location.
Dodi J. le
When I picked up my rental no one looked over the unit for damage prior to me leaving, when I returned my rental I was accused of wrecking it. Mike was extremely rude and demeaning and told me I was lying that all vehicles are inspected when they are returned. I assured him the truck was wrecked when I picked it up and I had not damaged it. He again stated that I had damaged it and that he would prove it with the cameras and turn it over to Uhaul. The next day I received a call stating that I had NOT wrecked tha truck and the camera showed the damage BEFORE I picked it up. The truck had NOT been inspected after the previous renter. I will never again rent from this place. I will travel to Sharon and pay the extra mileage to deal with PROFESSIONAL business minded people. I would NOT recommend Vitales for anything due to their poor customer service. rudeness, unprofessionalism and laziness. Had they done their job and inspected the unit upon return or inspected it prior to me leaving they would not have accused me of damaging it or lying about it. Zero Stars. Call another rental company
Mark F. le
Everything is great at this location.
Scot C. le
Local dealer (pick up) awesome, corporate U-Haul customer service was awful. Drop off very smooth and the attendant was great. Again corporate customer service not very good at all.
Raymond S. le
Excellent staff there Fantastic to deal with
Scott B. le
The 15ft truck was okay to drive. I had a very difficult time with the dolly trailor. The racheting system was rusty and needs to be replaced or lubricated. Once we got the car up onto the dolly and tied down, the rest was fine.
Crystal R. le
Vitale Asphalt was where I picked up my Uhaul and I couldn’t have asked for better customer service. Mike and the wonderful lady at the time of pick up, was very nice and explained everything very thoroughly from start to finish. Thank you very much!!!
SEPTIMUS B. le
always positive experience renting from Vital's
Jennifer G. le
Very satisfied Ty !
SEPTIMUS B. le
Michael and his staff are always top notch. Equipment is always in working order and in excellent condition. They have been very accommodating to my many rental, scheduling and service needs through our many uhaul rentals over the past 2 years. Customer service is always spot on. One time, after hours, Michael saw on a video monitor from his home, that I was having difficulty unhitching a trailer in the dark and he hopped in his truck to come back to the office and help. It really says a lot about how much he cares for his customers and uhaul equipment. He is the only uhaul location we rent from. I figured it was time to say some when I saw this review in my contract email.....
Ann B. le
Very easy dealing with Mike. Went very smoothly
ALBERT T. le
Mike The General manager was Very Nice And Helpful
Jeremy M. le
Dropped truck and trailer off during non-business hours.
Mark F. le
Excellent service. Love the 24 hour drop off.
Kay M. le
Quite displeased. When I ran into trouble (truck stuck in mud) was told there was no help available even though I had paid $28 extra for the SafeMove with roadside assistance. Then wouldn't refund me for furniture pads that were returned still completely sealed in original package and charged me $25 to clean a small amount of mud on the wheels.
Aaron M. le
Great dropoff location. Easy to find key drop and plenty of area to maneuver and park the truck.
Jo S. le
He did not charge me to clean the truck, and was understanding of how I received the truck.
Jo S. le
He was kind and understanding. Great customer service.
Bruce B. le
Its possible I would use this site again to rent from..... The truck given to us was bigget=r than the one we wanted to rent because the person who rented the night before did not bring truck back.. Now there was 4 trucks on lot and we were given a truck that almost lost the transmission and Engine trying to go up and down hills to Pittsburgh... We should have been given a more reliable truck... After bringing tuck back owner stated "I will have to get rid of that truck soon.. I knew it was in bad shape..." That is poor.....I will look into another Uhaul site next time I rent...I hope there is another clos to my house by that time.....
Gary M. le
Made the drop off process easy
Mark F. le
Everything is always clean, service is fast and friendly.
Mallorie S. le
The inside and out of the vehicle was dirty. The inside of the cab smelled like cigarettes and was sticky also the transmission kept slipping.
Bob C. le
I requested a 20 foot truck and they provided me a 26 foot truck which was too big for my needs. I would have preferred the smaller truck so I could pack the load a lot tighter and the fuel comsumption of this truck was awful because of the size. I had to use thirty seven dollars of gas to move 44 miles and I had the truck back within 8 hours.
Mark F. le
Your phone application lets me check in but I don’t know how that saves any checkout time. I still have to show my credit card and license. I’m going to stop doing that. Everything else is peachy.
JOHN K. le
Mr. Vitale was a great Uhaul dealer and we would recommend his services to other customers. He went out of his way to come in early on a Sunday morn. & they are usually closed then. Our experience was great, the uhaul was clean and no issues were present. Thanks again Mike! J. Kerestan ??
ROBERT I. le
No, I just had a little trouble with backing up the dual axle trailer and could not see it when it would go one way or the other. It would be a safety issue and could be helped with included clip on mirrors. My Father and Brothers were truck drivers, so I know you could have them available.
Mildred M. le
Nothing service is great
Jack L. le
Less than courteous compared to p/u location. Asked if they had single m/c trailers...'oh noooooo....didnt ask me and qualifying questions on my needs . told me go to cranberry, pa. Twice as far as Ytown, oh.. Just half ass attitude. Sure they believe they were great! Not what u say , how u say it. Wouldn't waste my time renting there.
kim k. le
I was unjustly charged a cleaning fee when I returned the truck. The truck was dirty when I picked it up, as observed by the sales person. I returned the truck with more fuel than required. I should receive a refund for BOTH. The dealer refused to address issue.
Lawrence D. le
Larger selection of trucks.
KATHY M. le
They couldn’t use my 20 percent off coupon ?
Mark F. le
You could allow this app to learn my preferred pickup location over repeat patronage. I have four locations in three states I’ve learned to trust and order a variable - usually larger - item and take my chances at the location for the better service. I’ve never been disappointed as the one I want seems to appear anyway. Once I had to rent the larger one and it worked out I actually needed it. This is my preferred local station as I’m treated like UHaul royalty. I can always use this app for after-hours convenient drop. Keep up the good work. The trailer or truck is the least of my concerns when moving or moving one of our pseudo-dependents.
Jason W. le
Friendly and prompt service every time I get a truck here