No internet coverage or very poor at location. Could not turn truck in after hours. Had to call the 800 number. When I got through the representative couldn't enter it that I was turning truck in as the U-Haul system was down as well. Also I signed up for the 24/7 pickup at another location only to be called the day before informing me that the location did not prep it for pickup and told me no truck would be there. They found me a truck at a different location with no internet coverage which it barely let me pick it up and couldn't complete the turn in.
Anton G.
Customer Reviews for Vitale Asphalt Sealing
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always great service and friendly
JASON W.Excellent service à la clientèle
Paul M.Truck just needed alignment. It was bumpy and crooked. The location was amazing getting the truck from.
Tobias W.Not one thing! They are amazing at this location!!
KIMBERLEE C.It was quick and easy!!
Laurie B.I have used it his location multiple times. They are kind, professional and always helpful. I would not hesitate to recommend them. They juggle a very hard job.
KAREN S.Truck was in poor condition, air conditioning didn't work.
Leanne F.?
Robert C.Very courteous and went the extra mile in backing my truck up, hooking up the trailer and all with a professional friendly smile!
Ronald R.Have more trucks available for last minute users. I was a last minute user because another dealer on Grant St in New Castle FAILED TO PROVIDE SCHEDULED RENTAL!
Carl R.I reserved a 26 foot truck and trailer for Friday the beginning of June. 2 days before my move I was called and told they could only rent me a 20 ft truck and they changed my pickup location. A few hours later I was called and told I had to wait till 9:00 to pick up. That would not work as my moving help was scheduled for the same time. I was told I could pick it up the night before. Picked up the truck and was told the truck was now due that day at 4:20. So now I lost 6 foot in the truck plus the added hight. So now my move requires a second trip. Had I received the truck I reserved my movers could have packed everything in one trip, because of this I had to load most of the second trip myself and unload it all myself. By the time I returned the truck it as 3:00 am. My move was and hour and a half each way, so by the time I get home it as 4:30. At 7:50am a man from the uhaul called leaving harassing voicemails demanding I pay double and he added a 50 $cleaning fee. My next move will be with somebody else.
Robert S.People there are very accommodating and kind. I always have a great experience!
Deborah H.The whole experience was great: friendly, supportive, truck was great, prices good. Hope Croton Ave gets paved soon...lol
BARBARA B.Everything was excellent!!
Jodi-Rae H.Did well with regard to the public face of Uhaul.
FRED B.I've always had a very good experience at this Uhaul location, the trucks are always ready when I get there and always outstanding service
JASON W.The truck was clean however it ran terrible! The engine light was on, the brakes were squealing and it used an extreme amount of gas.
william D..
David V.Excellent service à la clientèle. I rented a car dolly which was almost brand new. The dolly performed very well. My only comment is that your U-haul manufacturer of the dollies should add small lights on the fenders that would be visible to the driver. When towing at night the dolly can't be seen in the mirrors. Small LED lights on top of the taillights would be great. Thank you, Scott Payton.
Scott P.Agent was very friendly and helpfull. Would highly recommend tusing this location in the future. When asked, recommended Excellant people to help in the move . Overall good experience using this location.
Tom W.Great customer service!!
Cheryl M.Everybody was really nice. Picking the truck up and dropping it off were quick and easy. Location was easy to find.
Rachel M.Mike & Annette are great to work with. They always have everything ready for us when we arrive.
Frederick F.I would definitely tell my friends and family to use them, they were awesome!
Kelly R.The whole process was easy and affordable, no suggestions needed
Deborah H.Have no input because everything went so well.
Rebecca V.Very professional and friendly
Robin W.All good!
michael M.Great!
Paul W.Mobile check in was time consuming and a bit of a pain. Better than not being able to rent though.
Elizabeth K.Wonderful customer service , the lady was very nice and helpful
JOVAN A.Was so easy and reasonable will not second guess myself again about renting another truck from this dealer
Linda S.Left truck at location after hours, put key in drop box. I have not heard from them that all in fine or ok.
James K.Great customer service!
Donald K.I can not honestly think of a way that you could improve for the next customer, because the service was excellent. Mike was very friendly, personable, professional, and helpful. I set up my rental online and had to order it as a one way trip which is more expensive, but I was not aware of that until I finished my rental order online and mike called me and was kind enough to inform me of the cheaper way to rent the truck and then he went above and beyond and made the alterations to my order to lower the price for me before I even arrived at the U-Haul rental place located at 1455 Harlansburg Road in New Castle Pennsylvania. I would definitely recommend this business, and this location and to family and friends without a moment of hesitation.
Shaela S.everything was fine.
GARRY H.Great experience for our first home move!
Brandon B.This is the second time in the last few years that I have used U-Haul, as well as this particular store. I have found the experience cost efficient and hassle-free.
Greg H.Gave me a truck that had really bad alignment and needed power steering fluid. Made me so behind with moving trying to drive extremely safe. Then they keep harassing me saying they are going to call the cops and file a report because of their mistake. They'll be hearing from my lawyer.
Sydnei G.Everyone connected to our renting from UHaul were great in their help making the grueling task of moving a much easier task. Thanks, Scott Tammaro
Scott T.They are very polite and nice people
ANTHONY S.