Évaluations des clients Vitale Asphalt Sealing

Too difficult to get in and out as the lot was FULL.

Mike & Annette make the experience easy and flawless. We used them all summer for our needs and we will definitely use them again for all our needs! We highly recommend using Vitale Uhaul.

First I ordered a regular dolly and an appliance dolly and neither were in the truck. I even spoke to a lady at the location about having ordered and needing them. I had to pick up after hours so there was nothing I could do at that point. Also when we went to pick up the truck there was an issue with the mobile pick up. I'm not sure that it was this locations fault or Uhual's website. I had originally scheduled a pick up at a different location and different day. This location called me due to the one I had picked not having a 26' truck. We verbally changed the location and pick up day over the phone. When we got there to pick up the truck the pick up time had been changed to 10pm for some reason (even though I requested 8pm). The website would not allow me to start the pickup process. We were on hold for over 25 minutes waiting for a uhual customer service representative, finally it just got close enough to 10pm that the link for "pick up my truck" finally appeared on the dashboard of the website. Overall I just feel like the pick up was a mess especially not having the equipment needed in the truck that I paid for.

Everything was great!!! A+++

Great service

Great guy to deal with. Very efficient at paperwork and setup so I could get on my way quickly.

I do wish there had been a trailer closer to home. It was a 15-minute run to get to the Harlansburg Road site and another 15 minutes back to home.

Had no problem with either pick up or drop off but uhaul corporate was absolutely terrible!!! Uhaul as a company should be ashamed of how they handled us. I will never go with uhaul ever again

Mike was a very nice gentleman and made it a very nice experience.

Mike & Annette are very professional and courteous and they have everything ready for me when I arrive to pick up the truck. We always use them for all our transporting needs! Excellent!

This location has several different vehicles and trailers on-site. Great staff!

The truck had bad brakes and shocks and the driver side mirror rattled very loudly. The ramp on this 26 foot truck was much shorter than normal for this size truck making loading much more difficult. I scheduled movers through Uhaul.com to unload the truck. No movers came. We were unable to find another moving service on short notice so we had to wait for friends to be able to help. This resulted in extra days of rental. When I called Uhaul about the delay I was told that I would not be charged extra. I was, in fact, charged extra for those days despite that fact that Uhaul's service let me down and caused the delay.

Nothing was everything was good

The vehicle cab is very small.

This Uhaul rental location was absolutely perfect! I am extremely satisfied, and I would highly recommend them to anyone needing a truck rental in the area, 10/10!

The lady at the desk was very friendly and informative . Will be sure to use you again next time I need to move .

Absolutely nothing! I love this place, very clean and the lady there is so nice. She's always polite when I go there.

Excellent customer service.

I was running almost an hour late for self-check-in and the glare on my phone from a clear sky made it difficult for me to read the UHaul app. Mike Vitale offered to convert my self-check-in to a regular check-in and handled the paperwork quickly and efficiently. I'll definitely go see Mike again anytime I need a short-term rental.

Personnel at this location were very friendly & competent

Always a pleasure to deal with this location.

Always a great experience

I dunno, everything was pretty spot on! The location had what I needed and the owner (I'm assuming) was friendly, quick and explained everything perfectly. Definitely coming back the next time I need a truck!

Great people that made the process fast and easy!

Inside of windshield was a little dirty but the customer experience was outstanding. The young lady who I spoke with and dealt with when picking up the rental was courteous, helpful, and knowledgeable. Will definitely rent from this company again.

I was quoted a price of around $40 online for 24 hours of use. Including the drive from and to the uhaul center, I drove a total of 28 miles. I dropped off the truck after around 8 hours if use. I was billed $91 on my invoice. Including $16 for fuel that was identical to when I picked it up. But SOMEHOW, the final charge on my debit card was $137. So, somewhere along the way, the "$20" truck gained an extra $50 worth of charges. Garbage, won't be using you again.

Very friendly and professional

Mike & Annette are very accommodating to our business needs and make things very easy and flawless!

Great Service!

People were great to deal with, both on the phone and in person. Highly recommend.

Customer Service was Great! Easy pickup & drop off. Nice equipment & clean.

Conveniently located fairly close to my house. Nice people and the vehicles are well taken care of

Staff was professional and very accommodating.

The service was wonderful friendly helpful and very knowledgeable with my questions, I would recommend This location to everyone truck was very clean and maintain when I returned truck all paperwork was done immediately with a smile and a reminder a friendly staff goes along way in my book, don't hesitate rent from this location. 😊😊😊😊😊

Very helpful and pleasant to work with

Great people. Friendly and helpful.

The staff was rude and horrible. We washed the truck at a car wash ...they said we left it filthy. We have used u haul before and never had issues!!!

My trailer had a broken leaf spring that was not detected. We had to switch trailers which took 24 hours. That really ruined my travel plans.

Mike does a great job at running the Uhaul business

Mike always take care of my needs when I need a truck from him, he runs an outstanding business

Great service and everything was ready when we arrived. I will not go any where else!!

I truly enjoyed the friendliness and comfortable atmosphere! The casual talk while waiting for paperwork to print was also pleasant.

Be more customer oriented. That mobile check in was a real pain in the butt. We sat there for about 20 minutes waiting to find out where the keys were for the truck. Our plans fell through, so we had the truck for an hour and nine minutes total; we only put 14.9 miles on it and the fuel gauge didn't move, yet we got charged a FULL days rental AND $15.00 for fuel (which, even at $0.99/mi, doesn't add up to $15.00). Terrible customer service from U-haul itself based on the above mentioned experiences. May even go out of my way now to avoid U-haul all together. If only you had offered to do something to assist us on the wasted $71.77, especially when we told you about it on the truck return process WHEN YOU ASKED. Why ask if you don't care?!?!

Nothing everything was top notch

N/a

The dealer ( Vitale's) was fine. My problem is with UHaul, I scheduled a truck in advance from a location less than a mile from my house. I was later notified that the truck was not available from that location and I would have to go to Vitale's which is across town to get a truck. This cost us more money for mileage. I'll check your competitors next time.

Staff was friendly and helpful

None at this time

Have one there when you guarantee it. Sent me too two locations first promised me that it would be there both locations did not have one after driving around for miles waisting three hours of my day.

Representative was very friendly and patient and had exactly what I needed. I will continue to use them for my rental needs.????

Very kind and professional! Clean and super easy to work with!