Customer Reviews for W F Halls Self Storage
(U-Haul Neighborhood Dealer)

381 évaluations

1919 W Pershing Rd   Chicago, IL 60609

(773) 254-7761

Heures

  • Mon–Fri
    De 9 h am à 7 h pm
  • Samedi
    De 9 h am à 6 h pm
  • Dimanche
    De 10 h 30 am à 5 pm

Services dans cet établissement :

Pour nous contacter

(773) 254-7761

1919 W Pershing Rd
Chicago, IL 60609

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 7 h pm
  • Samedi
    De 9 h am à 6 h pm
  • Dimanche
    De 10 h 30 am à 5 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Staff Friendly Very Professional

STEPHEN Z. 
Évaluation :
5

Angel really cares about customer service and gave us tips. The facility is spotless and safe.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan P. 
Évaluation :
5

The process went very smoothly. The associate (I'm very sorry, I do not remember his name) was extremely nice and helpful.

Abriel M. 
Évaluation :
3

The van was filthy and smelled terrible and had garbage in it and I requested 12 packing blankets and they were only able to offer me 6

Lupita M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melinda J. 
Évaluation :
5

for me everything was fine, thanks

jose D. 
Évaluation :
5

Excellent superb service so welcoming and super friendly! Love this place

JOSEPH R. 
Évaluation :
5

Great service! Steve, Angel!

anthony M. 
Évaluation :
5

My experience was really good

Jose Luis A. 
Évaluation :
5

The Uhaul has some trash in the front, but nothing that was a big deal (a few straw wrappers). The staff at the location was excellent! Pick up and drop off were quick and easy.

Jessica W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

The pick up and drop off was super simple but using the app took the longest. It did not work with my android. The specific issue was uploading the photos.

caesar S. 
Évaluation :
5

Clean interior

JOSUE R. 
Évaluation :
5

I will rent a truck from this location in the future. Very helpful people and very clean vehicle. Thank you for your help.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

Need to maintain the trucks clean disappointed to see it filthy and dirty.

ELIZABETH B. 
Évaluation :
3

Employee was very nice and helpful, but the equipment I was given was very dirty.

Clarissa B. 
Évaluation :
3

The truck was smelling, dirty, check oil lite was on. And it needed to be washed

SHARRON R. 
Évaluation :
5

The customer service was extraordinary. Great staff and people.

NATALIE R. 
Évaluation :
5

Just keep up the good work

MIKAIL M. 
Évaluation :
3

I was offered many times the option of 24 hours cell-phone pick up , to find out that that location did not have that available . I got there and it was closed ( i knew that , that's why I was counting on that feature big big ordeal for men, U Haul should fix those discrepancies , terrible experience

JUAN T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KIMBERLY W. 
Évaluation :
4

Ensuring that all the "touch points" inside the driver and passenger areas of the car have been sanitized, as well as cleaning the storage area of the van. Providing sanitizer and sanitation wipes in the compartments.

Hannie Klaire R. 
Évaluation :
4

More instruction on the return process ahead of time. Didn't know about the option to fill out return forms after hours until I checked my textmessages, after returning the van. And made it seem like I'd be penalized for not filling it out by charging a “convenience fee” for them to look it over in the morning. Not a fan of random fees. Also had to look for gas cap for a while and some info on that would've saved us some time.

MAX S. 
Évaluation :
4

While Using Wipers due too lite Rain the Wipers did not work properly on windshield .

STEPHEN Z. 
Évaluation :
4

You need to issue these vehicles with a full tank of gas. I've been asking for this for years now.

John D. 
Évaluation :
2

Absolutely the worst experience I've had picking up a rental. Made me drive to 3 different locations across the south side of Chicago, only to tell me that my rental/equipment was not available at the location. I had to accommodate these extra miles in my rental contract, and was not offerred anything to recoup some of the lost money from the rental. Ridiculous, 1/5

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC E. 
Évaluation :
5

Drop key slot: I used the online service to return the truck rental after hours. I dont understand why a "key compartment & compartment code" are noted on the instructions if there is only a key slot in the door & nowhere to enter the compartment information. I suggest a drop box near the mail slot.

Annette P. 
Évaluation :
4

Service amical

Arianna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDIS P. 
Évaluation :
5

The Customer service was excellent!

Jermaine C. 
Évaluation :
5

This rental and storage place has excellent staff members who are very helpful. The place was always clean and maintained well.

Catherine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAYHELY C. 
Évaluation :
5

Fast and easy to rent

Jose T. 
Évaluation :
5

Outstanding service!!!

anthony M. 
Évaluation :
5

Be cheaper for the miles is to expensive

LUIS S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sherlonda B. 
Évaluation :
5

Staff very professional, knowledgeable & helpful.

CECILIA R. 
Évaluation :
5

Everyone was very helpful and everything was clean! Love that place.

Krystle M. 
Évaluation :
5

Angel was very sweet and knew his job

Yadira W. 
Évaluation :
5

Give discounts

bettina M. 
Évaluation :
5

Thank you for the extra day

sarah W. 
Évaluation :
5

The WF Halls Self Storage Inc location was great -- quick and easy. However, it's not where I had booked to pick up the truck. That was East Bank Storage On 35th St, where they had my reservation on file but no truck for me. It was a frustrating inconvenience -- especially given I had called the day before to confirm everything was in order -- that set me back about an hour.

Adam F. 
Évaluation :
5

Exelente services

Abelardo J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuncay T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter U. 
Évaluation :
5

Everything was great. The whole process was seamless and efficient. Angel has great customer service skills. Overall a great experience

Tiara J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan P. 
Évaluation :
5

Everything went smoothly, which was great. The clerk was friendly and helpful, and the vehicle was very clean.

Ocatvia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

The process was smooth and most of all there was an available vehicle last minute. I was able to return the truck early and deposit the key without hassle

Karen S. 
Évaluation :
5

Both representatives at the front desk we helpful and made this process easy. They explain everything to me and gave excellent costumer service!.

EDITH G. 
Évaluation :
4

Everything was good unit was Queen just needed some maintenance had some sticky brakes and bad headlight alignment made it hard to see on unlit streets

GLENN K. 
Évaluation :
5

Amazingly friendly stuff. Super new truck

Arseniy A. 
Évaluation :
5

S.O.

Victoria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie N. 
Évaluation :
5

none.

george L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela E. 
Évaluation :
5

Merci.

Tammy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian W. 
Évaluation :
1

It took more than one hour to release the truck because of system issues. I missed my appointment time thanks to uhaul. Will not use uhaul again

MIGUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C. 
Évaluation :
5

Driver side door gasket needs to be replaced between the wind noise and it causes the driver side mirror to shake constantly making what you see a blur at highway speeds. I added 2 strips of 3M safety walk to the rear bumper after slip and falling and a 2nd time while holding on to the side grab handle. A strip should be added where the overhead door comes in contact when closed ! It would greatly reduce possible injuries even for your employees !

Jeffrey J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis E G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william R. 
Évaluation :
5

Exceptional service very friendly and helpful

Gene K. 
Évaluation :
5

Everything was ok except i wasn't told about any extra charges. I was charged another $28 and wasn't issued a receipt or reason.

Aubrey D. 
Évaluation :
5

Improve online checkin & check out. The program didnt recognize my location, but it was on. I thought it was just my phone but another customer who was picking up a rental told me they had difficulty too. Other than that I will continue to rent & refer others to this rental location.

Annette P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Great customer service! We were attended very quickly with a friendly staff member.

Elina H. 
Évaluation :
5

Angel is great!

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent G. 
Évaluation :
5

Nothing. Everything was perfect, especially the staff at this location.

Nathan C. 
Évaluation :
5

The folks at the desk were very friendly and helpful. The truck was dirty but it was fine. I did not have a great experience with the online check in process.

James B. 
Évaluation :
1

THIS IS THE FIRST TIME, I TOOK THE TRUCK LESS THAN 1/2 TANK I RETURNED THE SAME AND WAS CHARGED GAS I WILL NEVER RENT FROM UHAUL AGAIN.

Julio G. 
Évaluation :
1

Walked to return my truck yesterday at 2:36 pm and clerk saw me and walked aways to join a guy. Waited for about 5 minutes for someone else who never checked in my truck. The truck was checked in the next day. I have rented trucks several times and I've never been treated this way.

emperatriz S. 
Évaluation :
5

great service

CONSUELO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly B. 
Évaluation :
5

Employee Angel is excellent at his job.I have used this location before and will again when needed.Courteous professionalism at it's best.

JOHN H. 
Évaluation :
5

Friendly transaction

Thomas R. 
Évaluation :
5

One of the best, most efficient, trouble-free UHaul rentals I have ever had!! Competent, friendly staff. convenient, equipment clean, etc.

theodore M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdelmalek M. 
Évaluation :
5

Storage unit was not clean. There was dirt/soil on the floor, like dried mud or landscaping residue.

MArtha R. 
Évaluation :
5

The person who processed our order was really helpful and courteous. Shout out to him!

Na S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marie H. 
Non les évaluations ont été soumises pour cet établissement.

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