Évaluations des clients Wadeson Home Center Inc

When I picked up the truck the left front head light was broken. I did not have time to switch trucks. My contract stated that the location would close at 7:00pm. When I dropped off the truck at 6:00pm the location was closed. I was also surprise that the truck at 89,000 miles was not sure if the 150 mile trip would make it. Also the windshield wipers would not clean properly I'm glad it was not raining that day.

They did not show me the dents on doors until i went back inside as i was ready to leave. When I told the Uhaul store rep he says they know and that I should not worry as they have white X marks in tape on them. I believe he should have pointed them out to me when he walk me to the truck so I would not worry about if I did not see them until I got to my destination. Also there was food wrapping and used coffee cut in the glove compartment and crumbs everywhere. Last but not least I had a issue over the amount of fuel in the tank which they would not accept. So I did get a good resolution by contacting U-Haul directly... However since this location is about 2 mines from my home I will continue to use them, especially since I know that Corporate Uhual stands up for the customers.

The reviews all give Wadeson's great marks for helpfulness and service. They are well deserved! Wadeson's is the best!

Have earlier pick up time

Terrible pickup experience. Far from requested location (35 miles). Call center team was unhelpful. Truck was without pads and rear was not swept and had significant dirt and debris

Only negative was that the check engine light was on. Great service, reasonable price.

I have no complaints. The truck was clean, the person that helped me was knowledgeable and very helpful. This was the first time I have rented a moving truck and everything went smoothly.

Not allow trailers that are broke and not inspected for functional use to be rented. Then when you tell them it was broke then do nothing about it. No refund for a trailer I couldn't even use.

Go. Here everytime i need. A uhaul

Good easy happy

We wasted time for approval,just do check in earlier.

Mileage verification process when picking up vehicle is flawed, mileage is printed on contract you have to sign before you go out to the vehicle? I was overcharged for 25 miles because the system pulls mileage from last contract not taking into account if vehicle was driven in between rentals. When I addressed this with the agent he just stood there with a stupid look on his face and said there's nothing they can do about it and I have to call U Haul corporate office to "try and see if they will help". Extremely poor customer service, I fault myself for trusting U Haul and Wadesons to do there job, I should have double checked your work.

the associate was beyond rude and unprofessional! it was a conundrum to us that a major corporation provided such an inept associate whos curt and dissentrested demenor could actually be a representative of a nationwide provider for personal moving services?

I have yet to rent a vehicle from this location were the windows and the interior were cleaned, before pick-up. The truck is cleaner when I return it.

The uhaul website, not wadesons, provided misleading information as to what services would be available at that location. The staff at wadesons went above and beyond to help me out. It took weeks to arrange for delivery of my uboxes, and then several attempts at correcting wrong delivery dates, canceling the delivery of 4 new empty boxes instead of my 4 loaded ones from storage, again correcting the delivery dates, and finding out from the driver that the date for the pickup of the empty boxes would be 3 days later than scheduled without any other notification. I received multiple notifications on the day of pickup, but when they changed the time slot I was never notified, and had to call over an hour after the end of the time slot I was given in an attempt to verify that pickup was still happening. The entire process, from start to finish was riddled with mistakes and errors that were fueled by misinformation on the uhaul website. I am sure that I am not alone in thinking that if it were made clear what locations provided what services at time of reservation much confusion and aggravation could be avoided by all.

Due to no fault of the location, we booked online and there was a lot of confusion about getting our pods delivered all at once because the location didn't offer this service but it wasn't clear in the website. Wadeson's went out of their way to make sure we got what we needed and scheduled when we needed. all worked out the way it needed and overall we were very happy with the service provided.

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The inside box could use some tie down hooks to Help secure The load.

Staff at Wadeson's are always helpful, courteous with us. Thanks!

Windshield wipers did not work properly and it was down pouring. I was told to get a van instead of a box truck after I specifically told him what I was putting in the truck and he told me it would definitely fit. Well it did not and I had to cancel picking up my couch.

Only stated it was not well maintained due to its age. Truck was in decent shape had over 115,000 hard miles . Truck worked but I believe it needs to be retired as it did struggle with hills and starts.

The truck I rented had the check engine light on. This was noticed once the truck was started. Wadesons was unwilling to swap out the other ten foot truck on the premises for the one that was assigned to me.

Very nice

Wadeson's is convenient because its lies within a central location in my area. The people and staff are nice knowledgeable and available to answer all questions. They actual call you back when you leave messages. I always go to Wadeson's for my u-haul needs.

Can't think of anything

Really pretty seamless pickup and dropoff. The van was spotless and ran like a champ. If you're looking to ferry an early start, I wouldn't expect to pick up any earlier than 830.

CONTRACT # 24156147 - picked up the van - was in a hurry - pre-booked - still took too much time to process - got van home - and wiped everything down - due to virus concerns - when I picked up the van there was no indication of any kind that the van had been cleaned or sanitized - so cleaning it at home - I noticed it was very dirty along with a not so pleasant smell. When I returned the van I was asked by Dave were there any problems with the van - I then said the van served it's purpose however it was very dirty and i am bringing it back cleaner than I picked it up. He then asked me if there was any exposure to COVID - which i found almost amusing as they do nothing to the van to get it ready to rent it safely especially in todays environment. I will not be renting a van from this establishment going forward. Kevin OBrien

I waited over an hour for my 9am rental . The gentleman at the counter was nice enough,However he didn't seem very concerned for my wait . I also was supposed to have a 15ft truck , I was told Friday they only had a 10ft after my already confirmed reservation,But there were 3 of them in the parking lot . Also when I called the 800 number to speak with someone I waited 40 minutes before someone picked up and transferred me right back to hold . This whole experience pushed our move back over 2hrs .

I drove 2 hours out of the way

Interior was a little dirty. Wasn't vacuumed prior to my rental.

I was absolutely NOT HAPPY with the Rep that assisted me. He was rude, unprofessional, and confrontational. I had rented a U-Haul a couple weeks ago and the young man that assisted me at that time was excellent. He was polite and very helpful. If not for my first experience, I would never rent a U-Haul from this location again. I will never deal with that most recent rep again; if he is on duty when I need to rent a trunk, I will go to another location. I will also warn others about this particular guy.

The U-Haul rep at Wadesons was a very pleasant and helpful guy to deal with. Great experience.

first time i used the mobile check-in feature. was a little slow, but overall great experience. nice work, u-haul.

Great customer service. Very easy process.

It was perfect thank you!

Please make sure you put preordered stuff in the back of the truck

Tom was great and patient. There was an issue and he did everything in his power to help me. I was already stresses with the day ahead and moving. He is an asset.

Great

Efficient and easy

The guys at Wadeson's we're great. Explained the options, courteous, helpful.

Great experience- incredibly convenient

The service was great once I went there..but was unable to contact anybody for a week prior to my pickup. Nobody answers phones.

Personally reserved a mid sized truck on Thursday afternoon. When I came by to pick it up on Saturday morning there was no record of my reservation & I had to take a small van which meant more trips & time to move everything. The same thing happened to a friend back in April.

Needs no improvement. Everything always goes smooth at this location. Staff is great, and helpful.

The u-haul experience was super. Walked in and was out in the truck in fifteen minutes! Would definitely do it again without hesitation!!??

Truck had some issues trying to start it up key wouldn't turn truck on

Used this location a few times always great service