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gregory G.
Customer Reviews for Wags RV Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Was dark lock was very hard to get off and no room to check the truck out
ALLISON LYNN B.I was not impressed with the online checking process. It was confusing. The pickup was at 830 am and multiple other cars were in the lot making it difficult to get the truck off the lot.
Desiree G.The invoice was incorrect, which we'll work out eventually. Average is a good rating considering this is uhaul.
Robert M.Very friendly and informative. Staff helpful with making sure truck was in perfect condition. I recommend them to others.
patricia T.Nothing. It was a great experience.
Christopher H.Improve odors in the environment and improve signage to deliver the equipment, since it was very complex to find how to do it
Richard V.Dropped off the truck the night before it was due. They made a charge error, but were quick to correct it.
Jim S.Personnel were very friendly. U haul should give a discount if vehicle is returned early
Bob N.Awesome place to do business at
James J.Check tire pressure before renting out to customer.
John R.Excellent customer service!
Audrey C.My original reservation was completely changed 24 hours before pickup. The location was switched from one that was open and staffed to another location that was closed. My reservation was also supposed to include an appliance dolly, which was replaced by a regular dolly without straps. This was 100 % useless for our need. The truck share 24/7 system is extremely slow and broken. Our pickup was delayed by 25 minutes due to the website and Android app failing to load the pickup checklist. I waited on the support phone line for 20 minutes, and was hung up on abruptly. Nothing went smooth with my rental experience and I will not use U-Haul again.
Joshua H.Late to open, but friendly service.
JOSHUA W.The puck up/drop.off location was great. No issues there. However i have a problem with my deposit not being returned as they said it would be.
James P.Man was very respectful and helpful
Robert T.GREAT SERVICE!
WILLIAM T.Great customer service!! Johnny did exactly what he promised! Will definitely use again.
mike H.Great service I absolutely recommend this location.
mike H.Better dimensions of the trailer on your website
Tom N.Make sure the night time running lights actually work.
Aaron G.24/7 return truck option would not upload my photo of odometer and fuel gauge.
Mark G.These folks are the best! Always eager to help anyway they can.
Ralph M.Excellent and helpful customer service today! Merci encore.
Haley B.Very great customer service, fast & efficient! Owner was very helpful & answered all of our questions! I would recommend renting from here 10/10!
Christina R.great service, fast and friendly
thomas K.I had some trouble with drop off. The system automatically created a drop off location when one wasn't chosen. 2 Uhaul employees (from the 800 number) told me the drop off location couldn't be changed. There's a special number to call in order to change the location. This number should be made available. The guys at this location are cool for sure. Just had a bumpy ride with this issue at the end.
Weston S.Customer service was excellent! Wouldn't change a thing!
Nicole O.The folks at Wags were great. They went out of their way, even stayed late to help me get all of the equipment I needed. We rented a 26 ft, 20ft, and an auto transport. Everything worked beautifully. Thanks Wag's!
Revkah B.Great rental experience !!!
Thomas M.Customer oriented agent. Service is perfect.
alain R.I was told that since I couldn't get the gas nozzle off that I could come back up there and right then and pay for it since it was over the weekend! When I received it the tank was on less than quarter of a tank and I only used like 7 dollars worth of gas on it. I'm 36 weeks pregnant and couldn't come right then due to being sandwiched in a car accident and I explained this information over the phone while going to the hospital! I only had my grandfather with me so he went up there and was turned around and my because he couldn't drive the truck! My card was charged an extra $57 dollars and that made my total $140 dollars I was not expecting to pay! Terrible experience!!!!
Kathrine T.Wags RV Sales & Service is not a location I recommend. The lady was nice. The man came through the shop smoking a cigarette which I thought someone smoked inside when I got there so that made sense. I did not feel comfortable leaving my car there overnight. Even the man said to be sure to lock up because "there's been some wild ones known to walk through here". I will make sure this is not my pickup location in the future.
Judy B.1st time picking up at Wags, definitely going to be my preferred Uhaul pick-up point. Easy to get in and out of and staff was exceptional!
Quentin C.Web site is not very good. It sent me to a company that is no longer in business
James L.Very friendly and straightforward
Jordan C.The employees were very nice, however it literally took 3 hours to pick up my truck. They didn't really understand the computer side of the process. My reservation got cancelled, then created a new one, then there was another issues. He got customer service online and they fixed it but it was for the incorrect amount. I called back a few days later to get it adjusted. The tow dolly had a bad tired that had to be addressed before we could even use it. This was done from our own standards, not the pickup location. When the contractor came out to change it out, he couldn't believe it had left the lot in it's condition.
Bhrett H.Great service overall and very friendly
Robert C.Very dark at night when returning vehicle. Building needs more lights for sure. I was extremely uncomfortable
Steven B.Johnny at WagsRv has always been great to deal with. I would recommend them to everyone.
becky C.Not much.... customer service was excellent! I was a little concerned about dropping the trailer off unsecured but it worked out. Highly recommend Wags!
William S.way too expensive and when I had to keep it extra time they charged me out the ass and they keep trying to hit my card for more money
William D.Manager almost locked us in the perimeter fence because he hadn't seen us drive in.
Kimberly F.Great customer service, would use again!
Stefan M.Very knowledgeable and helpful staff.
Kenneth S.Wags was so a great place to drop off the truck. Got excellent service!! BEST place!!
Jim B.Only wish they had explained the fuel refill options
john S.