Everything was perfect!
Linda B
Customer Reviews for Walker & Walker Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a little hard to find, but other than that, it was perfect
Eddie SFailure on behalf of Business Proprietors 1. No instructions provided in advance as to what to expect at pickup wrt key. As such Customer placed a call during posted office hours to obtain information wrt pickup. Location listing and advertisement said there would be someone at facility until 3:00. Called was placed at 2:15… no answer. 2. Customer and Partner drove to facility arring at 2:30. No one was at the location, no posting of how to contact the Owner after hours, and there were no instructions as to pickup. Called office number once again and left message to call me or my Partner. Call never returned. 3. Called corporate and spoke to an agent. Spent approximately 35 mins on line while she tried to reach owner to no avail. 4. The agent identified the assigned truck by license number and indicated that the lock on back would provide access truck bay where ignition key would be located. Assigned truck had no lock on back bay access door and when opened no key was in the bay 5. Agent spent 15 mins trying to work an alternate plan. Came up with selecting the only other truck on the lot which had a lock on bay door. She stated that it was reserved for another Customer who was to pick it up later yet sensing our absolute frustration decided to reassign that truck to me. 6. Spent another 15 mins accessing the bay once sliding door lock combo was secured, made photo of license, provided an alternate contact …and waited for verification, took pictures of truck exterior, and reported gas quantity…all of which cost precious time that could/should have been spent making use of the truck for its intended purpose of moving furniture. 7. Throughout this whole ordeal neither the Owner nor employee returned voice mail message left on office phone. 8. In short, an absolutely inexcusable hassle and waste of customer’s time/effort caused exclusively by Owner/employee unavailability during posted office hours and failure to arrange for a scheduled truck per contract agreement. Had we arrived at 4:00, our original pickup time, in all likelihood we would never have obtained a truck or would have had to go through the same hour long ordeal that we experienced while missing the narrow time frame we had to move. 9. This whole experience was EXTREMELY stressing and uncalled for given that we reached out to the office nearly an hour before posted closing to obtain the relevant information for a smooth and orderly pickup. The fact that the office was closed with no means of contacting an employee is unacceptable. The fact that the truck wasn’t even set up to be picked up, I.e., no bay door lock and no key propositioned, is inexcusable and totally unacceptable. That we had to deal with an agent who wasn’t able to reach the Owner/employee is equally unacceptable.
Dove ESeveral places worked with us to get what we needed. Everyplace was helpful. Good people.
Tom kThe gentleman in the office was terrific and efficient and very friendly. I’d definitely recommend this location.
John RJust keep up with great customer service
SHARON TEquipment worked and checking in to get the U-Haul online was easy, but our truck had its check engine light on all the way and the gas wasn't even filled up all the way.
Kathryn BMy experience was great. Nothing could have been better.
Amy KThe Dorothy Lane location was good and Clerance was good and helpful. I had the location on Fairfield make my reservation then traveled to Linden location to pick up my van. Once there Nathan could not honor my reservation and could give no explanation why my van wasnt available. He seemed unsure of himself and I lost all confidence. I saw a van outside and inquired and he gave no response. That segment was not a good experience. Reservations should be honored as made.
WILLIAM RWe got just what we needed and were well taken care of.
Carol KThe U-Haul app sucks and makes the contact-free pickup process take way longer than it has any right to do.
Daniel Fentrance to facility (which I'm sure is out of there control) is BARELY big enough for 2 cars without hitting shrubs. Since it's on a busier road, it makes turning into the facility a bit of a challenge.
JENICE WEverything went very smooth. The owner operator was very helpful!
David HGreat experience
TAI NGreat location in kettering.
Clinton GTruck had an oil leak that I discovered after the truck sat in my driveway and left a big oil stain. I kept checking the oil level throughout the day and no extra oil was needed but it definitely needs looked at.
JAMES MPick up was a nightmare. Our mobile pick up was cancelled without notice and there was no one on site to explain. Spent an hour on the phone with national number to rebook. Very bad experience in what appeared to be a junk yard.
JENNIFER EI was charged,96$ for pads I have purchased at another U-Haul for 12$
Dominic TIt's kind of a strange location but everything was done very professional and the man was nice.
Amanda MThank you for the help !!!
Jeff MSystem failed. Place was fine but waited there an hour for approval. Computers didn’t work and customer service line never got off hold.
Thomas GWe had trouble finding the key so we had to call customer service. That took a LOT longer than I would have expected to get a human on the phone to helps us. Other than that it was all good.
Jeremy Rthere was no drop off box for keys after hours. Also the website said they were open until 3pm, and I got there around 2:45-2:50 and they were closed already.
mya fGreat service and it was quick and easy. Thank you!
Marshell WDropped off after hours, but not late according to the contract. Afterwards, I was charged for a late fee, which was wrong because it was delivered the night before, and the keys were put in the box. Unfortunately, the folks at the place didn’t get the information in the computer quick enough, and it cost me $75 and some odd cents for being late by according to them 20 minutes. It got straightened out by a young lady in customer service at U-Haul and I will continue to use your service, but I think that the people who get the U-Haul van and need to do a better job getting it entered into the system in a timely manner, so this type of thing doesn’t happen again thank you.
William CClarence was wonderful and helpful with the rental
Diana Spersonnel was excellent!
JOHN SThe attendant was friendly and helpful.
GARY GThe gentleman was friendly, polite and helpful unlike the person at the Veterans Parkway location in Sioux Falls, SD.
Sherie FNice people and fast service
JOANN KThe service was amazing! I could not be more pleased.
HEATHER JNothing, everything was great.
BRANDON AOwner is very nice and informative. I have rented many times from his location and will continue to use his location.
MARY FClarence was incredibly personable and friendly. A delight to work with. Super efficient and got us out on time with no issues at all. Highly recommend
Peter WPersonnel were very helpful and friendly.
DONALD RAlways a great experience!
LINDA BClarence and staff were so nice! They made it easy to pick up and drop off! It was so refreshing to not have to wait in a long line or just be a number.
STEPHANIE OGreat experience! Very friendly and helpful. U-Haul was very clean.
GREGORY LOn time , ready and clean
TODD INothing. The service was excellent between customer service and the truck’s condition. Thank you!
MARTHA GYou were great!
COLIN PYou need to put the actual prices of renting a vehicle on your website. I didn't know there would be multiple EXTRA charges after returning the truck.
SAMUEL SMy first time at driving one. The truck was clean and easy to use! The guy at check-in had great customer service skills! He made the experience fun! Economical.
Angela WNeeded some help putting the trailer in a spot. Wasn't sure where, and could have used a "spotter" while backing it in. But the rates were great, and the equipment worked fine, and it got the job done.
ADAM HMuch better experience
JACE RThe owner was the best. Pick up was easy and the owner was friendly and personable, I would highly recommend this lot to rent a U-Haul.
DENNIS WEarlier hours.
CALEB TEasy check in and convenient location
THERESA SI was not able to return my trailer early because the location was closed and I could not drop the trailer off until the next day. Therefore I incurred an additional day of rent.
KEITH PNo suggestions. No complaints. All was excellent.
AUDREY FMy bill was incorrect- I was charged for a "Safe Move?". I didn't need or want whatever that is. I used the truck to move cut brush. Please contact me and/or credit that portion of the bill.
ARTHUR WNA
MARGARET LThe U-Haul representative who took care of me, at the location, was very polite, courteous and helpful and a pleasure to work with. It made my rental experience so much better to have a good person to work, rent from.
JOHN TNot sure if he was the owner but a very nice guy - would recommend him again
MATTHEW C