the driver's side mirror would not stay in position. the set screw needs to be tightened. there was no windshield washer fluid and the windshield was very dirty. I did check in by the app and after doing all the steps it said to go inside and get the key. the place was locked. no way to get inside. There was a number to call and she told me the app was supposed to tell me the box and code to open it to get the key. She helped me get it. At turn in I took all the pictures but it never stopped spinning as if it never registered. I finally gave up and left the truck. keys in drop box as she told me to do.
Roger B
Customer Reviews for Walker South Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was a great experience
Tammy SI had a frend go back and rent it the next day from place on hwy 447 she was very nice thanks again
robert mExcellent service!!! Wouldn’t change a thing!
Ramon VCustomer service was so poor I decided to cancel my reservation and get it from somewhere else
Joan CThey charged me a cleaning fee on items that were left from the previous customer. There was a water bottle and comb in the truck when I picked it. I left it there upon return since it was already there and I get charged a $25 cleaning fee.
ashley lI was over charged and they are intentionally charging for things and falsifying mileage
Porsche cThe entire experience was horrible and makes me never want to rent from u haul again. I just wish I could get my money back
Keith DThe check in procedure at the initial location was horrendous. I will not consider renting nor would I recommend.
Jacqueline GEverything went so very smooth
ann mEverything on the vehicle haul trailer worked perfectly! I was able to load, haul and unload my car safely and in a timely manner. Will definitely use this location for any future needs!!
victoria hI wanted a one way trip. The lady called me and told me it would be cheaper to do a round trip. I explained to her it would not be and she insisted that it would. I ordered a guaranteed 20 foot uhaul with the $50 money back. She called and told us that her 20 foot uhaul was out of service and she would put us in a 17 foot. Not too happy because we only wanted to make one trip, but since that is all she had we had to take it. Got to the office this morning and it was suppose to be self service. It was not. The uhaul was not ready when we arrived. She was very rude and had a horrible attitude. Then to find out that space was taken up in the uhaul because she had zipped tied moving blankets and a dolly. We asked her to remove them and she refused. Come to find out no $50 back and the uhaul cost way more than expected. Will let everyone know not to deal with her because of her rude attitude towards her customers.
lillie PThey charged me for extra gas when I bought it back on what the meter was on like I was told to do so by worker. The communication is poorly. I do not recommend this location.
Ellisia TI think at this location you have a very good person.Miss Judy . She is very professional. I would go back there and send others thanks
harold fMy only complaint is that a dolly was not available. Everything else was great.
Tinitra BGreat doing business with.👌👌👌
patricia tI will take responsibility for not cleaning the back of the truck upon return. I find that this company is predatory and intentional for overcharging. I put gas back in the truck; however, the clerk stated we did not put the gas back where it was because she said you have to sit up straight and view the gas indicator. As a result, I was charged a convenience fee of $30 and $11,25 an estimated fee for gas. The amount of the estimation indicates that the gas indicator was where it should have been. The amount I paid for the gas was $20.00. I live a mile away from the business. I paid a total an extra $41,25 for gas.
josie beasy to work with, very friendly
Terry WVery helpful staff!
micheal A | Expérience généraleGreat Job
James KOutstanding
grayson sOur truck didn't start after we paid movers to load it to the top. Absolutely horrendous customer service. Overall I will go out of my way to make sure people do not use this location to avoid future nightmare scenarios.
Olivia FThey did great job
Calvin BIts the staff that makes the experience great or awful. Ms. Judy made our experience great. She was clear and thorough through out the pick-up and drop-off process. No problems.
duane mJudy provided great customer service!
Marc DReservation was not posted on the board for 24/7 pickup.Had to call customer service and they called location and woke lady up to add my reservation to board. Tried to do 24/7 pickup online but when got to personal reference verification had to wait over 20minutes and never got through. So lady went ahead and did regular rental checkout and skipped 24/7 process. It wasted my time to start moving. I planned to pick up truck at 7am and start moving by 7:30am but because of communication breakdown I didnt get started till 10am. Need to get 24/7 process set up better so there is no delays for the customer.
Stephen PCustomer service was Blount and rude. Try to tack me on all kinds of charges and wasn't friendly at all.
NIck LI called ahead and asked if I could pick up the truck between 2-3pm and if the rental was for 24 hours. I was told YES. I arrived at 3:37pm. The manager was helping someone else. By the time I was assisted and did the walk around on the truck it was 2:59pm. I asked if 3pm the next day was the return time. The manager told me NO 2pm. I proceeded to tell her it was 3pm now and she said it didn't matter that my time started at 2pm. I tried to explain that I was moving from a 35 minute drive away and only had help for the next day from 10-3pm to get the big furniture. She said I can give you until 2:15pm but that's it. I have rented uhaul trucks for other moves in the past and never had this happen before. I was very upset over it. When I returned the truck no one was in the office. I rang the doorbell, called and got voicemail several times and my daughter was finally able to get the return completed on the app. I liked the location of this place but I will definitely never rent anything from this place again. I will let all my friends and family know as well. It's hard enough that I'm going through a separation from my husband not by my choice, then couldn't afford to pay movers, on top of having to move a lot by myself as a 52 year old woman but the manager cutting my rental time off by an hour made me unable to get everything out I needed to get.
Ruth MExplain check back in better
debra sHonor the quoted price. I got a quote from one U-haul dealer of $107 plus tax. Several hours later on the same day at a different dealer, I was quoted $176 plus tax. When I questioned the price increase, the lady asked me if I had a reservation and I said no but that the previous U-haul dealer told me that she put the quote in the system with my phone number and that any U-haul dealer could just pull up my phone number and see the quote. The lady I was dealing with at Walker South was very rude and told me that there was no quote in the system and that was the price that the system was telling her to quote me. She said if I wanted the trailer that was the price I would have to pay. She said those size trailers were in high demand. I have rented U-haul trailers numerous times and this was the most expensive and unpleasant rental I have ever experienced with U-haul.
RICHARD BWe really appreciate the friendly interaction and cleanliness of the truck and equipment. We will rent again from this location.
Rebecca LThe employee should take a conflict resolution class and learn how to speak to people like human beings. She was very rude and tried taking my phone out of my hand. We did get comped $10 since they didn't have the truck we needed, we reserved the 26' and got a 17'. Overall, I wouldn't recommend this place.
David KOwner lies! Very racist!! Put extra charges on my receipt after I dropped uhaul off.
Tila LThe location was really far out. No one was available for help. The process to pick up the truck took over 2 hours, 4 customer service calls and 5 transfers within those calls. I was not told this was a completely unattended location. Very frustrating.
Tamasha BVERY thorough. Helped us hook up the trailer.
Tyler GI had trouble with return check in with my phone. It wouldn't let me get past location and my phone wouldn't share the location after I changed setting. I returned the truck on time and left keys in return box. I took a picture of the mileage and gas and will visit location Monday morning. Do not like the lengthy return method. Everything else was good.
lisa TThe owner of that uhaul location couldn't have been more rude. I work in the service industry and if I treated people like she did I would be fired. If uhaul wouldn't have screwed up my reservation in the first place which forced me to settle and go to her then I would have left in the first 5 minutes. She was beyond rude and short.
charles hThis location was further from us but had the equipment we needed. We were able to pick up and drop off outside normal hours which was very convenient. The truck had a lot of superficial damage but it was all marked. Truck was clean and in good working order. Very pleased with this experience.
James WThe virtual check in process was a nightmare and almost cost me a great deal if money. The location owner worked with me after seeing that it was truly an issue with the platform. It still cost me about 3 hours worth of time to get it sorted out.
Adreanne ALady was rude.
RANDALL FApp would not load pictures. Customer service was awful. The lady that owned the place was rude, unhelpful and acted like she was doing us a favor and we were bothering her. Was also rude on the phone when asked if we could skip using the app. 'If I'm busy doing something else you will have to wait.' 0 out of 100 stars.
Randall GNo improvements needed Ms. Judy was a Great help and very patient with my situation and having to reschedule several times.
rhonda sTo get the U-haul truck and return it took me way too long. The lady in this location was at times very rude. I put gasoline and she made me put extra gasoline to satisfy her need to be in control. I will never use this location again., In contrast, the location in Baton Rouge where I rented the last truck is a god one, they are always polite and friendly.
Luis GTruck size we reserved was not available. Asked about the $50 guarantee and was told they don't do that. Very rude
Denny LThe lady was extremely rude and did not have the equipment was not ready when i got there. This is the second time I've had a problem with this person, there will not be a third.
BRIAN RClose down ur location at airline and Choctaw the service sucks they made reservations for me a 26' truck for pickup on Sunday when. I got there they didn't have a truck they said they canceled my reservation and did not call me I had 3 employees being paid by the hr. Thanks to walker South for bailing me out she was do helpful
JIMMY PMs Judy is a peach
JUSTIN DLocated close to my home so it was so convenient. The lady who runs it was very nice and helpful.
Angele GMake sure uhaul is cleaned properly. The pick up you have to do on your phone is too long and ridiculous. Took over 30 mins to pick up
Christy YThe front end on the truck is in terrible condition. It took the lady almost 25 minutes from the time she started the paperwork before I could leave
JOHN SRude and unprofessional
Alberto Hhad to drive 43 miles out the WAY to deliver truck. I told her we had three places in DeRidder. Because she didn't see them it caused me to waste time and put more miles on truck.
David BI dropped off the trailer before they opened for the day but I've dropped off at this place before and it is always very organized and easy to drop off at. Merci!
Ramon VGreat service
JOHN KThe owner is friendly and accommodating.
Privacy R | Premières impressionsThere was a mix up with the unit that we had reserved but the owner was able to correct the issue and everything went smoothly.
Privacy R | Premières impressions