Customer Reviews for Wally & Son Automotive
(Concessionnaire U-Haul dans le voisinage)

121 évaluations

46 Water St   Framingham, MA 01701

(508) 202-7993

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h30 am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(508) 202-7993

46 Water St
Framingham, MA 01701

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h30 am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie A. 
Évaluation :
5

S.O.

juan david G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
3

We had to wait until they opened at 9:00 because there was no key lockbox like the instructions said there would be.

Brent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley L. 
Évaluation :
3

I had 1/8 gas in the tank, but I filled up the tank since I don't know how much gas will be needed. I returned truck with 7/8 tank full. I should get a refund .

yong W. 
Évaluation :
5

Wally And son's do a great job with U-Haul rental service! I Highly Recommend this facility for truck rentals!

Stuart B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kaparcyan S. 
Évaluation :
1

I made a reservation and was 5mins early, the place didn't open until 45mins when they said they do, they had no key box to make it easier for people to use the app to get a key even when the app is suggested, so 45mins of waiting and calling with no answer, the business next door noticed me waiting outside which he proceeded at ask me why Iam there I explained and he called the business owner and he told him where the spare key to his shop was so he could give me the key to the Uhaul, so after 45mins late of a getting a key for reservation a made a day in advance, when opening the back of the Uhaul it was filthy from the previous user and I have pics to back it up, it was a horrible experience and I would never ever suggest anybody to go there for a Uhaul, I don't knw anything else of that place of business and if they do good business but as far as getting a Uhaul it was the worst experience I have encountered with getting a Uhaul in the 15 years that I have Uhaul

Scott O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILSON O. 
Évaluation :
3

I never received a formal invoice from UHaul or receipt for the amount paid so that I can expense it. Then 1 month later I see a charge on my card for $1,6 with no explanation. This has left me with a lot of distrust in your operations.

Ardo P. 
Évaluation :
3

They were able to provide a truck on very little notice (1/2 hour) which was great, but the fuel tank was not full. It was a little over 3/4. So I had to put in about 6 extra gallons ($20) when filling the tank to return the vehicle.

francis D. 
Évaluation :
4

Automatically supply straps to hold all merchandise tighter

robert C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Etienne C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES D. 
Évaluation :
3

You are doing a great job!

George B. 
Évaluation :
5

Everything went smoothly, and it was easy to get and return the truck

Lori F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandre V. 
Évaluation :
3

The pick up location was fine and staff helpful. The supply of equipment was very limited as compared to other nearby locations. They had only the vehicle I picked up and I had to make arrangements through central UHaul customer service to have an appliance dolly delivered to the location as they did not have any on hand 24 hour before my pick up time.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHIVANG K. 
Évaluation :
5

Very easy experience. Everything worked perfectly. The self-service process was very intuitive and I imagine extremely efficient for everyone on both sides. Definitely rent from them again!

Edwin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed M. 
Évaluation :
4

The van I rented was damaged, and was not functioning as I expected. I managed to complete what I needed to do, but was not happy with the condition of the van for what I paid for. I have escalated the issue with the van to the personnel at the location.

Hideki I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin C. 
Évaluation :
5

Used for Wally & Son automotive for a short 4 hour move of new furniture, super easy process, highly recommend.

Jason L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elizabeth G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
3

Provide parking for the customers

ARLINDO F. 
Évaluation :
1

I reserved to pick up a truck closer to my home and was sent to a place way out of my location. THE CUSTOMER SERVICE THERE WAS HORRIBLE, THE PERSON WAS VERY RUDE AND THE TRUCK MADE A SCRAPING NOISE EVERYTIME I PUT THE BRAKES ON AND WAS DISGUSTING. YOU SAY THERE IS NO SMOKING BUT IT HAD BURN MARKS ALL OVER THE DOOR ON THE RUBBER PART NEAR THE WINDOW. HORRIBLE, HORRIBLE EXPERIENCE. I ALSO REQUESTED THE DROP OFF TO BE CLOSER TO MY HOME AND WAS TOLD TO DROP IT OFF ABOUT 20 MILES FROM WHERE I LIVE. NEVER AGAIN!!!!!!

Cheryl H. 
Évaluation :
5

Had trouble checking in online and whomever works there walked me through it on the phone. Really helped me out while in a bind. Would highly recommend to anyone I know.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

less expensive mileage charge. $19,99 is a joke and a LIE! but that seems to be the norm these days!

Susan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis alfredo L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jacob N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal H. 
Évaluation :
3

Was scheduled to pickup truck in Natick on the 25th and the Natick location was closed that day. I took a cab to that location and had to take cab to framingham location after finding out location in Natick was closed. Why traffic set me up with that location is beyond me??? So wasted 3 hours of my time and was late hitting the road on my trip to Florida. This late start hurt my plans of hitting rush hour traffic in NYC which held me up for an additional 5 hours.

Stephen C. 
Évaluation :
5

Not cancel my order because I didn't have an email attached to it. Even though I was compensated $50 for it, I will not use your company again. I spent three hours on the phone and paid workers when I didn't have access to a truck. Absolutely awful.

kate M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dorothy T. 
Évaluation :
5

Very helpful. My license was expired(didn't realize; Birthday a week earlier) Patiently waited for my wife to come to get van.

tom W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

josephine nabuke K. 
Évaluation :
5

Great location, they are very polite and very helpful when it comes to take care of your moving needs

Rogerio T. 
Évaluation :
5

The attendant was very helpful.

Charles M. 
Évaluation :
5

Periodically clean the seats to lift out sweat smells from fabric.

Alison K. 
Évaluation :
2

Called to change pick up time, for after hours) when arrived put in Express pick up link he sent me did not work. Called main office said I missed pick up time and reservations cancelled. Had to call to reserve again in morning. Owner not happy having to re due.

KARIE H. 
Évaluation :
3

I booked in the marlborough location for a 2 day rental. U haul then diverted me to framingham to pick up the truck. Not impressed, then uhaul entered my rental as a one way one day rental with drop off in Northborough. Bad customer service, but nice truck

Enda M. 
Évaluation :
1

When I arrived to pick up my truck at the initial location in Ashland, MA all the trucks were out of service. The central office reserved me a truck 18 miles further away which I used for my move but I learned later on I was driving the truck on a flat tire which is not safe. I had to follow up on my own time to get a $50 dollar refund for the reservation mishap. UHaul should have just initiated this refund without inconveniencing me. Not a great experience. I would be hesitant to use UHaul again.

Thomas M. 
Évaluation :
5

Very convenient and friendly:)

Donna J. 
Évaluation :
4

One of the quicker site to rent from. I didn't have to answer the same questions I answered when I made the reservation online, and the clerk knew how-to do his job (no glitches to stump him, which is quite common).

Sheryl Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lakshman C. 
Évaluation :
5

All good..

donald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen S. 
Évaluation :
5

Easy process, great van, great service. Thank you.

Dino F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

samir P. 
Évaluation :
5

Excellent experience.

Nancy D. 
Évaluation :
5

Not one thing! Excellent service and great location to rent.

richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

venessa S. 
Évaluation :
4

Discuss the actual FULL cost of renting including the mileage fees and tank size to estimate gas.

allan D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
5

I will ALWAYS use Wally and Son for my future UHAUL needs!

venessa S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marlene J. 
Évaluation :
4

A ramp for the 10ft box truck

NINO A. 
Évaluation :
3

The mobile process of getting the truck was terrible

Robert F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven W. 
Évaluation :
5

It was a good and pleasing experience.

Marc W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
5

Newer van, overall good experience.

don T. 
Évaluation :
1

The pick up experience is so bad. I booked a van on Saturday 10am. I used the mobile app to check in. Step 6 is to pick up the key from the representative. However, the location is closed and no one is there. I checked the official website ant it said it shall open at 9:30am. I called the customer service and no one answered phone. I waited there 30 mins and no employee came. I tried online chat to ask for help and no agent answered me. The last thing, I call the location phone number and your employee told me the location will remain closed and he left the key in the van. How terrible this experience for pick up process. Who would even know to call the location phone number since there is no one there? And even worse, your customer service line 1-800-468-4285 no one answered the phone. Extremely bad experience.

Mincan C. 
Évaluation :
1

Placed a reservation for a 17' truck . When I arrived I was told that there was no 17' truck and they had no vehicles for me. I was handed a 1-800 number and told to call and see what they could do. No effort was made to find another truck by this office.2 hours later i found a truck 10(it was not enough for me)I rent vehicles in u haul every month, I always have problems, I moved to penske and I'm so happy with them, uhall never again.

Rafael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
3

Mirror was broken on the can I rented. That's safety issue. Van like that would not pass state inspection. How can you rent it out to customers?! I reserved van over the phone. And specifically asked for ram van, cause in regular vans my stuff would not fit. I asked her three time if she is sure that this location has the van I needed. She assured me they do. They didn't. What a surprise. Needed to get much bigger truck, and pay much more. It's not locations fault it's U-Hauls fault.

oles M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

10 ft trucks do not have ramps so get a dolly. Also tall items like refrigerator cannot be stood upright. UHaul trucks have always been reliable. Make sure you get the right size truck for your job.

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will J. 
Évaluation :
1

Received the truck with an empty tank. Less then 10 miles on the DTE meter. Outside of the truck was very dirty. Back was not swept out. Mechanically the truck was in very good condition. Also did not receive a copy of my rental contract.

Jayme L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marie I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eamon D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david R. 
Évaluation :
2

Don't provide me supplies when I order online cost me 8,45z Not prepare for me when I call in before I come in. Charge me 404,82 from different company as United health C.

Micah B. 
Évaluation :
5

This is a great UHaul location.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Smooth. The best way to describe working with Wally & Son. Sometimes I need to schedule a van or truck last minute. Eli takes care of me. I appreciate it!

craig S. 
Évaluation :
5

Convenient!

Thomas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin P. 
Évaluation :
5

Great service!

Jon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vahan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
4

Uhaul is at the top of the pyramid. Period.

JASON G. 
Non les évaluations ont été soumises pour cet établissement.

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