Customer Reviews for Washington Transmissions Inc
(U-Haul Neighborhood Dealer)

Évaluation :

3

The check in process took an entire hour. I had to switch locations because the other location didn't prepare a truck for a Sunday. Really frustrating experience overall.

Évaluation :

1

Rude people on Washington Ave Brooklyn location.

Évaluation :

5

Dirty cars, smells to cigarette, but after all everything is fine

Évaluation :

1

1- I was charged for returning the truck 2 days late although I returned it on the same day as rented. 2- The charge came through at the end ofnthe day as they were closing so there was no one to speak with. 3- There is no designated parking for the trucks so I drove around the neighborhood for almost an hour trying to find a spot close to the office. 4- the incorrect mileage was listed on the start of my rental 5- the establishment is closed during returns so there is no one to confirm when the truck is returned, gas, mileage, etc. Moving is already stressful, getting charged 3x more than I should is insane.

Évaluation :

2

As a first-time renter at this location, it was very hard to identify the van I rented and understand that the number I was given was an vehicle ID number and not the license plate number. The number was not prominent and the instruction on the app was vague. I had to call for help and it still took 15 minutes to find the Van, then use the tricky padlock to get the key from the lockbox. I had to circle around for a while to find parking on the street and was a bit late to return the car, but couldn't extend the rental on the app.

Évaluation :

4

Service was friendly

Évaluation :

4

The process was simple and straightforward and the customer service rep was very friendly and helpful. The only bad thing is thst due to the location at a busy repsir shop there is no parking spaces and you must double park on a busy avenue.

Évaluation :

4

The in person experience was very good but, the app experience was very poor.

Évaluation :

1

Uhual rep needs to care more about his job. Engage with customers more.

Évaluation :

4

Difficult to find parking at the drop off. But location was convenient.

Évaluation :

5

Office manager was friendly and helpful.

Évaluation :

4

Efficient and friendly customer service

Évaluation :

5

Check tire pressure

Évaluation :

4

Staff at this location are incredibly helpful and friendly and I will absolutely rent from them again.

Évaluation :

5

Very convenient and sales man was polite respectful and understanding. I appreciate the hospitality, thank you so very much.

Évaluation :

1

Didn't have rugs for the furniture, TRUCK WAS PARKED AT DIFFERENT LOCATION SO I HAD TO GO AND FIND IT, BIZARRE EXPERIENCE.

Évaluation :

1

My initial reservation was a 24/7 pickup, and when I went to check in online at the location I received an error message saying there was no equipment assigned to the reservation. When I called the customer service line they said the location hadn't left the key in the lock box so I was unable to complete my pickup and the mover that had traveled to come help me had to be rescheduled. The location called me the next morning asking if I wanted to cancel my reservation, seemingly unaware that I wasn't able to complete it. They were very unapologetic when I explained and when I prompted about the $50 reservation guarantee they said they would process it, which I was thankful for but unfortunately have yet to receive anything. When I went the next morning for the second reservation I created, the vehicle was parked several blocks away but I was asked to sign off on the gas amount as a quarter tank without seeing it. When I got in the truck the tank was on E so I had to route immediately to a gas station a mile out of my way and was also late to my pickup time again. The employee was kind to me but I was frustrated by the state of the equipment and the lack of organization with both my pickups. And also that no efforts were made to apologize or recompensate after having missed my pickup and wasted my time and my mover's out in the cold almost jeopardizing me getting the item I was picking up with the UHaul rental. I would not recommend this location unfortunately.

Évaluation :

5

I love washington transmissions, I'm always greeted with a smile, they are helpful and great.

Évaluation :

1

This was by far the worst Uhaul experience I have ever had. This location should be shut down. My first van was barely running and had multiple damages. Second Van was missing the passenger quarter panel. I returned on time with fuel and was charged late fees and additional fuel charge. I am never using Uhal again.

Évaluation :

5

Rien

Évaluation :

1

Horrible experience and too many hours on the phone trying to fix the errors.

Évaluation :

1

System was down. Salesperson at desk was not helpful or concerned, almost was gleeful about her powerlessness in thr situation. She did not look at my reservation or try to help me. I figured out how to check in on mobile so I could still use the van.

Évaluation :

3

My only gripe is getting billed for mileage when I've arrived at the location on time for drop off but can't find parking. Since my rental was scheduled to be dropped off when the location was closed, I had to use truck share and find street parking. It was a Saturday night in a busy area though and I drove around for 45 minutes looking for parking. Then any mileage accumulated while driving around looking for a spot to leave the vehicle was included in the mileage portion of my bill, even though I was done with the rental and in the area by the drop off time. There should be an option on the app where you can select that you're in the area looking for parking. Maybe the app tracks your location to confirm that you're in the radius of the building. At minimum there should be a solution for this because I shouldn't have to pay more simply because I can't find parking when I'm in the area.

Évaluation :

1

This uhaul location is a scam. Increased my final bill without any justification and then refused to correct the bill.

Évaluation :

5

Nothing. All went well

Évaluation :

2

I filed a report because I disagreed with the mileage my email receipt said I drove. My bill went from $100+ to $179.

Évaluation :

1

I would like to provide feedback on your website. app and digital experience. IT IS AWFUL. I will never rent from you again. The ONLY decent thing about the Haul experience was the gentleman at the Pick-up location, whom without his assistance (and him happening to be on site 3 hours early on a weekend) I never would have been able to access the vehicle. You really need to reevaluate the way you do the "share" digital rental. It is totally non-functional.

Évaluation :

3

pls answer phone!

Évaluation :

4

Great physical location - in the middle of everything, easily accessible. I've used this location a handful of times and usually had no big issues. The mobile check in process is never as simple as stated. The app AND the website do not work well with my phone (unsure if this is an Android or smartphone-wide issue). Location services are always turned on, and yet it cannot pick up where I am via the website browser OR app. Finding street parking is always an issue. I never find it right in front of the location, which is fine, but doesn't seem fine in the way the return instructions are written. I do not believe the equipment is cleaned between uses. It doesn't bother me because I expect it, but I feel like you are "sold" when signing up to expect otherwise. Booking has always been easy online or the app - last minute or ahead of time. The price is straightforward. I have been happy to never have unexpected or untrue fees added to my total cost, which I appreciate and can't say the same for competitors. I have been happy with customer service via email or phone call. I appreciated the rear back up camera in the most recent van I rented; unexpected and helpful! I will continue to use this location.

Évaluation :

5

Offer me a free week with the van

Évaluation :

3

My reservation was switched to a different location the night before. I arrived and clicked the link for mobile check in and it stated there wasn't a vehicle assigned to my reservation. We were given a U-Haul but it took a long time and we realized when we were partly through our trip (within a short distance) that the gas tank was empty. Then we returned the truck that night to the same location as we were repeatedly told by this location. I received two phone calls from the other location looking for the truck. I had to call to confirm with this location that they would let the other location know where the vehicle was. I got a receipt and we ended up charged over $100 more than was quoted.

Évaluation :

5

Maintain friendly customer service.

Évaluation :

5

They were friendly and professional - each time I have rented it’s always been easy - thanks guys

Évaluation :

5

I had a wonderful experience at this location.

Évaluation :

1

You over charged me for mileage. Replied to invoice support. No answer

Évaluation :

5

Everyone was super helpful! They made it very easy and quick to get going with the UHaul. Special shoutout to Dave who helped me move the van out of a tight parking spot and load my dolly and bike! Would highly recommend this location.

Évaluation :

5

Easy drop off location

Évaluation :

5

Love this place can always depend on them

Évaluation :

3

The process that you go through to get the vehicle is tedious. The verification process should happen at the time of booking rather than when you checking in to unlock the vehicle. The app is slowwww. I have never seen an app love that slow. Other than that I love the app usage to pick up and drop off but some steps should be revised.

Évaluation :

5

The self checkout process via the app was terrible and made me wish I had done it the old way. Uploading tons of photos took forever and your software couldn't read the back of my drivers license which required several attempts in different lighting (apparently the front side was fine). Same thing w returning. App/uploading is way too slow. Also, asking for passport/lease when I'm at the rental location-WTF???

Évaluation :

1

There was no issue with the location, besides that i was not able to pick up keys until 1 hour after my scheduled pick up time. I was told that they normally get information from unhaul the night before but that they didn't know about my pick up until that morning/ I paid for help by the hour and had to schedule time to use the freight elevator, so this not only pushed me back but it also cost me at least $100 dollars

Évaluation :

3

There was no parking other than the street so it was tough finding a spot

Évaluation :

4

Thank you Arnold!

Évaluation :

5

wifi

Évaluation :

2

Employees were rude and the location wasn't equipped or prepared to do off-hours pickup, so me and another two groups waited for an hour before the location opened and they told me I was late and couldn't read. The man getting the trucks ready also told me he would charge me if the blankets weren't folded, which I can't imagine is Uhaul policy. The off hours return is also difficult because of the requirement of legal Street parking within 3 blocks of a very crowded neighborhood.

Évaluation :

1

Vendor obviously had no idea what they were doing. Arrived 30 minutes early and got keys 20 minutes late. Return time did not reflect delays. Upon return, vendor told me to "get out" when identifying vehicle metrics and gaps (gas tank gauge, tire pressure indicator, hazard lights) to prevent surcharges

Évaluation :

3

Before you debit any extra fees you should alert customer first and explain the additional charge before debating the account.

Évaluation :

3

Teammates seemed to be really disengaged which made check out/in very clumsy.