Customer Reviews for Washworks Laundry House
(Concessionnaire U-Haul dans le voisinage)

659 évaluations

900 Sleepy Hollow Rd   Pittsburgh, PA 15234

(412) 341-2127

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 7h pm
  • Dim : 8h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(412) 341-2127

900 Sleepy Hollow Rd
Pittsburgh, PA 15234

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 7h pm
  • Dim : 8h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

super nice and helpful staff .. very efficient and smooth process.

Khattar A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

We love hiring from this location - staff friendly and efficient and always helpful.

Derek H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
3

The guy was nice to hear my complaining

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff D. 
Évaluation :
5

Great customer service - no hassle! Friendly, always has the vehicle you requested, no last minute switch.

Jennifer L. 
Évaluation :
5

Great service. And the gentleman at the store got me into a truck at the last minute before closing. I really appreciate that!

Kirk S. 
Évaluation :
5

Friendly, prompt, stress free, excellent service. It would be worth going out of your way to use this service.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
5

could not be more pleased with the van I was given to use,

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad O. 
Évaluation :
4

The Uhaul system wasn't working for me, but luckily, the manager/owner of the 3rd party pickup location was absolutely amazing! He was able to fix everything over the phone and made the pickup happen for me. My original pickup was delayed when the truck I ordered wasn't available and my pick up location was changed to a location way out of my way, delaying my moving by a day and making it where I didn't have all the help I needed. The gentleman who helped me here made it so much better.

Megan K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Adam D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nickolas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
3

Key lock box was stuck when I tried to obtain my van's key—ensure key lock boxes are maintained and easy to open.

Christina G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monique J. 
Évaluation :
5

Employee was very helpful and courteous. Definitely would recommend this uhaul location

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed H. 
Évaluation :
4

Friendly service. Good truck. Can't ask for much more.

Jennings H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

Associate at location was very helpful and efficient.

Bryan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paulette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN J. 
Évaluation :
5

The gentleman at the rental store on Sleepy Hollow was extremely courteous and professional. The person ahead of me was very annoyed about something and was raising his voice but the Uhaul representative remained calm and handled the situation beautifully.

Mary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim S. 
Évaluation :
5

Highly recommend!!!!!!!! What an amazing experience from top to bottom....the customer service is absolutely outstanding!!!! Definitely will come back!!!!

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flora H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mansur K. 
Évaluation :
1

The person that I picked up the truck from was slow. Mostly because he was talking on a Facetime call throughout the entire check-in process. When I dropped the truck off at the same location it was the same person. This time he was on a personal phone call the entire dropoff process. At the end I asked for a receipt, he said it would be emailed to me. It is now 5 hours after I dropped the truck off and still no emailed receipt. Just a bad experience.

David H. 
Évaluation :
5

They were very polite and very professional. Quick and easy. Thank you

Paul H. 
Évaluation :
2

this place was top notch when Steve managed this location, the young man was nit train I spend hundreds there I will not be back until these things are corrected please note I am nit attacking the young man but ownership

VICTOR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK O. 
Évaluation :
1

This was the most horrendous, painful customer service of my life. The people running the location did not even have drivers licenses to move the trucks around. My husband had to move two other trucks to get to our truck -- which was buried in the back. I would never go back her in a million years.

Elizabeth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRAINE R. 
Évaluation :
5

The manager provides attentive and efficient customer service. Five ⭐️⭐️⭐️⭐️⭐️

DAVID F. 
Évaluation :
5

Could you please contact me all my belongings are in the van that was impounded. Kimberly McCartney 4122535287

Charles S. 
Évaluation :
5

Steve went above and beyond to make this rental a smooth exchange.

Barb C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haliel S. 
Évaluation :
5

tight space but the staff were pleasant enough and I was able to drop off quickly and be on my way.

HOWARD S. 
Évaluation :
5

Nothing Royal customer treatment Professional and caring

joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY N. 
Évaluation :
1

The owner was on the speaker phone blaring in the background. Sounded like someone was being walked through a bitcoin tech support process. I went to get into the truck and noticed the driver side door ajar. When I 1st got in and sat down I sat in a puddle of water. The gas gage looked almost on E, it was well below 1/4 tank full. My trip was below 18 miles. Before I returned it I refueled it up to a 1/4 tank. I returned the truck in 2 hours instead of the planned 6 hours. The owner said I was good to go and gave me a thumbs up. Cool! About an hour later I get my receipt emailed to me and it's almost double than what I was told. I looked closely and they charged me $48 for a fuel fee and 4 gal of fuel. I called the owner and explained what it said, it took 25 minutes just to find my order (this isn't a busy location). I told him I put more gas in the truck than when I picked it up. He agreed to refund me. He would do so and call me back. I waited. He never called. I drove back to the store. He apologized and said he couldn't refund back to my card and would give me cash. I was fine with that. But before he refunded me he argued trying to say that there was a 1/4 tank when I picked it up. Absolutely not. He said it was U-haul that made the extra charge not him. It was out of his control but he'd refund me cash. I told him either way it's unethical. He gave me my $48 and I left. Honestly, I didn't care about the other issues leading up to the $48 fuel fee. It wasn't that big of a deal. The owner was initially friendly. I would've gone back and used the service again. But now in the grand scheme of things it really was an overall awful experience.

Daniel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra P. 
Évaluation :
5

I already recommended this provider for their excellent service and clean, well-maintained vehicles.

Barb C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Self check-out using my mobile phone did NOT work. The camera in the app is NOT good. Tried multiple times to take a photo of the odometer meter reading but the camera failed. I called U-Haul customer service and waited for an hour with no response. The camera needs a serious upgrade.

Krishna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL F. 
Évaluation :
5

Friendly, courteous and couldn't have asked for a better rental experience

Roger M. 
Évaluation :
5

None, U-Haul not only came through for me with this latest move, but several previous moves as well. I can always count on U-Haul to help get the move done. Merci.

LAURIE M. 
Évaluation :
5

Merci

Natalie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VLADIMIR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Rien

Dale R. 
Évaluation :
5

The person who helped me with pick up and return is so kind and professional. Fortement recommandé!

JENNIFER T. 
Évaluation :
5

great people always very helpful and friendly

Thurman G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
1

I was given a truck with defective brakes and when I had it towed they charged me for the tow which I NEVER agreed to.they robbed my credit card.

DARLA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA N. 
Évaluation :
5

Employee came out to meet me when I pulled up and parked the truck for me.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Excellent service

Blaise G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE S. 
Évaluation :
4

They were close when I dropped off

LINDA M. 
Évaluation :
5

always a pleasure thanks to Steve

VICTOR C. 
Évaluation :
5

The worker at the pickup location was very nice and very helpful. The process of getting a truck online was a huge hassle and had issues at every step

John N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
5

Nothing, the manager/owner is great. Always pleasant and helpful. Is a credit to himself and U Haul

Thurman G. 
Évaluation :
5

The man who waited on me on Sunday and on Monday was very friendly and helpful. The cell reception isn't great at their location, but he made it very easy for me. Great experience, I would definitely use their location again. It was very easy.

Christine L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
5

I was given a brand new van with less than 70 miles on it. It was cleaner than I was expecting. Service was great.

Nitin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Good service

Blaise G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEFANIE R. 
Évaluation :
5

Great Staff. Location has all of your moving needs.

Robert T. 
Évaluation :
4

Store associate should Confirm fuel level prior to asking customer to sign off on it. I agreed to 1/2 full tank, but actual level was 3/8ths. I returned it with 1/2 tank to avoid any potential additional charges.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael I. 
Évaluation :
3

The U-Haul app did not work for drop off either, so I wasted about 30 mins trying to redo the drop off. After failing, I talked to an employee there and they told me I was good, and to put my keys in the drop off. I did, then the next morning it still showed me that I was using the truck. I needed to call U-Haul CS and they talked to wash works who finally put through the order and closed out the rental. It was more of a headache than I expected and the app needs work. Instead of being contactless, I needed to go into both locations which defeated the purpose of the app and just wasted more time.

JAMES M. 
Évaluation :
1

Told me I couldn't leave it there because there was no room. I told him I was going to just disconnect the trailer in the middle of his lot because this is where I was told to bring it. After about 5 minutes of back and forth he finally moved a van and had me put the trailer where the van had been parked.

ALAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

I thought that was the fastest and smooth as it could be.

RAYMOND A. 
Évaluation :
5

The gentlemen at check out and return were helpful. Very nice van and was just what I needed to move a dining room suite. If I need another move, I'll come back to U-Haul.

TERRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
3

Smaller location sketchy part of town

Donald L. 
Non les évaluations ont été soumises pour cet établissement.

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