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LEE T.
Customer Reviews for Washworks Laundry House
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great Staff. Location has all of your moving needs.
Robert T.Store associate should Confirm fuel level prior to asking customer to sign off on it. I agreed to 1/2 full tank, but actual level was 3/8ths. I returned it with 1/2 tank to avoid any potential additional charges.
RICHARD G.The U-Haul app did not work for drop off either, so I wasted about 30 mins trying to redo the drop off. After failing, I talked to an employee there and they told me I was good, and to put my keys in the drop off. I did, then the next morning it still showed me that I was using the truck. I needed to call U-Haul CS and they talked to wash works who finally put through the order and closed out the rental. It was more of a headache than I expected and the app needs work. Instead of being contactless, I needed to go into both locations which defeated the purpose of the app and just wasted more time.
JAMES M.Told me I couldn't leave it there because there was no room. I told him I was going to just disconnect the trailer in the middle of his lot because this is where I was told to bring it. After about 5 minutes of back and forth he finally moved a van and had me put the trailer where the van had been parked.
ALAN K.I thought that was the fastest and smooth as it could be.
RAYMOND A.The gentlemen at check out and return were helpful. Very nice van and was just what I needed to move a dining room suite. If I need another move, I'll come back to U-Haul.
TERRY J.Smaller location sketchy part of town
Donald L.Great place
STEVEN M.We placed our order for a truck over a month before needing it, mostly because the convenience of the location to our house. UHaul knew for that entire month where the truck needed to be, yet we were forced to drive across town (35+ minutes one way) to pick up at another location. The agent kept saying "but it's only 9 miles from your house" obviously does not understand how large cities work and getting around. I'm not sure what the point of making a reservation is for if the truck won't be where you requested it. Also, we asked for a dozen moving blankets and they only had nine. Again, you knew for a month what our order was. It was a very frustrating start to our moving day experience.
James H.It's a little hard to get to with the truck.
Stefanie R.Great job! I appreciated the convenience.
Jari R.No criticism. Only strange thing was there was an employee there afterhours.
William L.thanks as always for Steve
VICTOR C.Clean interior windshield
PAUL C.Great, friendly service. In and out in a flash even though there were multiple rentals. vehicle was larger than expected and overall experience was very good
ALBERT B.It's not a corporate store. It's a convenience store/laundry mat/ U haul. I stayed there over an hour because there was a problem with the system. I watched over 20-30+ teenager girls buying juuls,electronic cigs, refills for their vape pen etc and the store employee hits on them. I did tell him they were underage he said they're all 21. I said how many 21 years in this town? They're total illegal business conducting creepy people. It should be shut down
John D.The sales rep made me very uncomfortable regarding renting a car carrier. The right fender was coming off.
Cynthia O.Clean the inside of the truck. There was a left over soda and a box of candy in the passenger door, and hair and lint on the seats. Also, the floor in the passenger area was dirty.
David A.1. Did not check lights. Had to use flashers as rear tail lights did not work for an hour on PA Turnpike. 2. Front tires would not pass inspection. Worn down to tire tread wear markers 3. Agent's phone did not work and was out for over a week or longer. Was not working when I dropped off vehicle. I tried to call to see if vehicle was available per reservation and no answer. 4. Check out person was making excuses for phone not working…'we have 4 businesses here'
William K.No need to improve...just wanted to say thank you! I really appreciated the efficiency of the process and the helpfulness of the individual who was handling the rental at this location.
Audrey K.Clerk as exceptionally nice and helpful.
Jeffrey G.Super nice guy. Very pro-active!
Mark A.The initial reservation was for a location 20 mile away. The location was moved without notification. The pick up and drop off distance time wasted was over 3 hours of time which did not enable us to move appropriately. The lack of notification and misinformation on moving day made a stressful day completely deplorable. Nikki at customer service was excellent and did everything she could to rectify the situation, but the note on the account indicated texts and voice mail which was inaccurate. Very very dissatisfied with the experience and impact on what should have been a simple move.
Michael C.The owner was great, very friendly and helpful. Made the experience that much better
THURMAN G.The manager went out of his way to make sure that everything went well. Keep people like him around!
Joseph L.Advise customer of vehicle controls, particularly parking brake and lights and any tricks related to fueling.
Louis H.The passenger truck door did not open from outside and the window was extremely hard to open and close. Not a good thing on a hot, sunny / thunderstorm filled day.
HELEN F.No improvement necessary.
MARK G.as always thanks for Steve
VICTOR C.Inform customer before coming to location if equipment is not ready. Also, at least a 15 minute allowance from appointment time either early or late. This would be helpful when using hired movers who charge by the hour for local work.
PATRICK T.The attendant was courteous, helpful and a gentleman.. thank you
JOHN M.seemed rushed and everything was emailed so didn't get the 5 mins convo I would have liked. also wouldn't have gotten my appliance dolly if I didn't ask.
Benjamin S.The location itself shared space with a Laundromat and convenience store. The service agent inside was not helpful and just pointed to the truck and said “that's it†it was extremely closely parked to other trucks and I asked that he pull the truck out. Good thing, because he scratched both sides of the vehicle while coming out of the spot. Furthermore he didn't include the utility dolly. I returned to get it and it was rusty and covered in dirt and dry mud.
Arun J.Streamline mobile pick up. I was waiting for 30 minutes to get verified. It is advertised that it would be quick and efficient, and instead it wasted my time. I will never use it again.
Robert K.Car seat is full of dog hair. Its not clean. It will affect health of the person.
Karthikeya Selva T.Team member came right out- very personable and very professional. Well done
Patrick O.Why was my uhaul 170 dollars for 2 days
charmaine C.The Uhaul truck we were assigned did not have any gas in the tank.
Adam P.I had a great experience. Very friendly and helpful. Keep up the good work.
Michael D.Long live Steve
VICTOR C.No furniture dolly in stock. Blankets kept outside - some were wet. Terrible location. There are other locations in the same area that are much better. This was not my requested location
DAVID G.Owner was awesome. We were running behind moving furniture and with the weather it was a crazy long day. So we had to rent the van for a few extra hours. He understood and was very very nice about it. We may have to rent another cargo van at some point for our new house. We will be going back to the same location if we do.
Scott S.Easy,convenient and staff helpful.
DONALD B.Nothing to do with the location. There were dings not noted and the app wouldn't accept photos.
Sebastian K.Great job Steve was very courteous and we have rent U-Haul from him before
JASON V.Very friendly, accommodating and knowledgeable. Great guy
Kermit K.Staff are very helpful and professional .
SCOTT F.Service from the employee who assisted me was outstanding-very courteous and helpful. I would definitely rent again from this location.
Jeffrey L.They were quick and efficient with my time.
Richard M.Fast check out service
David K.Maybe don't lie- I drove the truck 6 miles- the fuel needle barely moved - I didn't put gas in the tank because the needle was in the same place (7/8) upon return, as when I picked it up. Charging 13,95 for 0,25 gallon of gas is ridiculous..
Lisa K.Very user friendly staff, excellent service
Kiran N.Make sure the equips in good condition before letting someone rent it the trailer I got the strap was ripped and the guy at the store didn't have no tools or even know how to change it they gave us a strap and we had to change it out selfs before we loading vehicle.
FRANK M.