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The personnel were very helpful and unhooked the trailer. All Covid precautions were in place. The receipt was emailed to me.
In the South Hills this is the place to go . 5 times in the last 2 months and a real asset due to quality service and location. How do you beat it? J
Even though there were approximately 15-20 trucks in the lot (several 10"-which I reserved) they tried to get away with giving me a different size. I had to argue to get what I reserved. Plus the attendant was not wearing a mask. Very disappointed this time. Previously all was fine
Nothing, employees were great and helpful!
The gentlemen told me false information about my reservation and mislead me to think I could get a partial discount for returning it same day. As for his hygiene, he was quite unbecoming. And made me feel uneasy with my experience. I didn't not have trust in his other team mate for hooking up the trailer to my truck. for he looked like he partied the night before or was currently high off something. Not professional. This location was in poor conditions and I'm sad to have given my money to such a business.
Much better experience than the pickup location. Friendly staff and they made it a much simpler process than the pickup location.
Online checkin did not work, still had to go inside
Go nowhere else for your van, truck, trailer needs. Busy little neighborhood spot and everyone is treaded well. 5 stars. Cokedrinker will take care of you there ! Thanks pal. Really.
STEVE is the greatest
Very pleased with the service. This location is the most convenient of all U Haul centers for me.
An option to get emails and texts both. If I missed that I apologize.
Best place in town to do business. Service is A # 1. Thanks, will be doing more business. J
The app didnt work too well. I was not able to move after adding pictures of the car. I could not do the return online Car was a little old, no issues but it was pass 120k miles and safety could be an issue.
Best service ever - same as last time, & the time before that, & the time...(you get the idea). 😎😷
Tailgate was not working on the truck
Cashier who checked me in at 8am was so high that he couldn't spell my name or address keep his eyes open or even walk
Steve was very professional and knowledgeable on hooking up our trailer. and showing me how to do it.
Employees and Customers need to observe Covid rules. About 7 customers and attendant without masks.
This was the easiest and best Uhaul experience I've ever had (and I've moved a lot). The online reservation and check-in process was convenient, the rep at this location was extremely polite and helpful (and wore a mask--thank you!), there were many vehicles available (my Uhaul van was spotless and new, and drove better than my own personal vehicle!), and the furniture pads I needed were brand new and still in the plastic. I was also able to leave my vehicle at this location until I returned the van, which was very convenient. Great location and great service!
5 star, could not make it better.!!!
I'm still awaiting acknowledgement of my return.
I had requested a 20' truck and ended up with 26'.
No assistance or direction on where to drop off the truck. Very unpleasant experience
no one better than Steve
Friendly service, quick processing
Excellent service. Staff was Very professional and polite. Would definitely use again. Thanks
Just make sure to reward Steve for a job always well done
App is a little tricky. Did part online and part in person. Staff was very helpful.
They charged me for gas which was unwarranted because I showed the first employee that rented it to me where The gas gauge was when I picked it up. It may say 3/4 of a tank on your receipt but mine was not it was below I returned it at the same level but they still charged me six dollars for gas. So make sure that it does not happen to you. Six dollars may not sound Like a lot but do that to every one of your customers and your rich.
Mobile Check-In was a pain due to bad cell reception in area
just work with Steve, the best
Fast, friendly and helpful service.
No need for improvements. Steve was very helpful and courteous. I highly recommend this rental location.
Professional and timely service provided.
Location did not honor my reservation. When I arrived they didn't have the vehicle I booked and there was no manager on site. I had to upgrade on the spot to a vehicle that was impractically large for my job which was a hassle and the attendant didn't seem to care much at all about remedying the situation.
I ordered a dolly with my truck and it was not in the truck that I was given. My pickup location was changed 2 days prior to my scheduled date to a location that was further away from my destination. The reasoning I was given was that the other renters were holding on to their equipment longer than their scheduled time because they'd rather pay the late fees than schedule the rental for more than one day. If it's less expensive to pay late fees than to schedule multiple days, then that sounds like a harmful pricing structure to the people who need the rentals afterwards and are following the rules.
The mobile pickup solution is terribly slow. I don't recommend it. It could be improved by allowing the renter to submit information in advance.
The guy running the counter was friendly and helpful.
Kind of an odd location, but the truck was new and clean, check-in and out was easy, and the staff was nice.
Steve is always the best
I was charged an extra $59.27, on top of being charged $82.07. I returned the truck nearly 2 hours early and drove it no more than 20 miles total. I am disputing this with my credit card company.
When I returned the vehicle, the representative said that they should've not let this vehicle off the lot with a broken mirror.
please make sure to check the inside bed that it is clean
Don't charge him for use of the truck
Drop off location was changed with little notice, I passed several uhaul locations on the way to this one. This added stress to an already difficult move.
Great dropoff spot, staff were very helpful.
Experience was easy and great. Will be returning to this location. Vehicle was very clean and ran very well- this was key. Owners very friendly.
This was actually not the location I had chosen for the drop-off, that one was full (and hard to access because of construction). I was lucky that there was plenty of space and pull-through spots for unloading the car carrier. The young man who helped me was great, and super quick. I made sure to have the gas gauge obviously a little above where the contact said it should be to avoid $30+ in charges. Got out of there in 5 minutes, no additional charges.
Nothing the young gentleman was professional and everything went easy
The manager makes things so easy at a time when things are very hard. The convenience of the small store and the ability to navigate through the parking lot is a huge plus.
