Service was prompt and courteous. Trailer was shoveled out for us, and Jeremy hooked everything up for us, and showed us how to do it ourselves.
charles M.
Customer Reviews for Wayland Do It Best Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They even had the car warmed up for me when I got there. Everyone is always so nice.
Melody P.Excellente expérience
Joyce L.My pick up location was fast and friendly in helping me get my move underway.
Andy C.Exceptional service and very quick.
GARY E.The service was outstanding a wonderful place to rent a trailer
doug F.Everything was good and will get another truck again soon from there when I move into my new place
Matthew B.S.O.
VICTOR H.Was expensive for a same day trip. Maybe a discount for "same day returns".
JARROD V.Nothing! Everything was quick and easy, clean equipment, and friendly associates.
Peter D.Rental was well organized! Usage went great! Return was efficient!
kevin V.Jeremy was very helpful and accommodating.
lisa D.This location is fantastic!!! Their customer service is 10 plus. This is the second time we have used this location and will continue to use this location in the future and will recommend to friends and family.
Brian K.This truck was a train wreck as far as ride. The vehicle has 96 000 miles on it and does not appear to have any suspension left. I brought this up to the dealer and was told that is uhaul's problem not ours. The vehicle needs serious suspension work completed. Moving is hard enough but when the truck drives like a homemade go cart it makes it miserable. Never again
Stephen M.The Wayland Team was great to work with.
James J.Some of the packing blankets we received were disgusting. One smelled like cat pee so bad in almost threw up. Others had dead bugs all over them. Not the biggest issue in the world, but I could tell that they we're never looked over/inspected much less cleaned.
Adam B.They are trying to charge me for a truck that I reserved&was for someone else&it was put in his name&he signed for it bit charged me app$45 dollars on mu card&saying I owe $101 when they were supposed to get Ken sinkler who rented it card info.not mine&I wouldn't recommend the stare to anybody &I worked for a local uhaul dealer foe 10-11yrs&would have never dis a transaction Like that
kenneth S.The computer system (ipad) for renting the trailer was SLOOOOOW.
Jason K.Nothing to improve; Jeremy was extremely helpful and thorough with the rental process
richard D.S.O.
William B.Nothing!!!!
Tim E.Vicki was so knowledgeable and helpful!
Judith B.Very friendly and helpful.
James D.The staff was very nice and helped me with any changes or additions and kept me on my schedule that was challenging. Thank you all.
THIOMAS B.This store is friendly but I'm still never going to use uhaul again.
Joshua D.My experience was pleasant and very easy. Do It Best hardware explained everything in detail, and even had the vehicle warmed up for me for my move in under 20 deg weather.
terri B.They were absolutely horrible and rude when our rental was messed up
Genevieve W.Very friendly staff. An all around great experience!!
Katherine L.Reservation was made for a completely different trailer and location pick-up location. NOT HAPPY that I was promised a $15 discount for having to travel further to get a smaller trailer than what was promised to be available for me. Still waiting for my $15 discount that was promised.
Donald M.Thank you. I always enjoy your service.
Bruce L.Two times now i have been over charged. This bill was not what it was supposed to be, almost double, and i called to try and resolve the issue and have yet to hear back from anyone. I will not rent again from uhaul
Barb S.I'm glad that I chose this location. It was definitely a much better experience than I have had at other locations.
Amy B.Very friendly and helpful
GERALD C.I made my reservation online for this location. I received a confirmation and took screenshot confirming this location. I never received any form of message that my location was changed to 68th St. until I arrived at the Wayland location to pick up. Luckily Wayland had A 26 footer in stock that I could use. If they did not I would not have driven to the 68th St. location Where I did not make my reservation at.
CHADWICK MARTIN C.Vicky did a wonderful job
Barbara R.Excellent service à la clientèle.
Robert M.S.O.
Jeffrey N.Easy to work with, friendly people.
corey H.Zach in Wayland was very friendly! Great customer service!!
Tammy H.Equipment was well-maintained and interior of trailer was clean, but the exterior was pretty muddy on the fenders. Overall, excellent experience regardless. Very friendly and capable help from Bill, and outstanding location to rent from.
deborah R.