Would love to speak with a manager about the total experience. I have sent many emails asking for someone to reach out
jeremy J.
Customer Reviews for WCR 15 Boat and RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rental equipment was covered in dirt & mud. Was instructed to visit website & rate if equipment was acceptable. Accessed web site when arriving home, & was informed that web site had expired.
Charles W.Did not have app and employees on phone helped with the service everyone was very nice
raquel R.Le meilleur service en ville!
Richard C.Travis was awesome
Michele S.Dropped off truck with even more gas than I picked it up with, but was charged a fuel charge. I will be disputing this charge with my credit card company.
James O.The check in process is a pain, especially having to provide a reference at the time of check in. This is difficult early on a Sunday morning when everyone is asleep. This step will prevent me from renting from Uhaul again.
MELISSA R.Nothing, place was ready and service was fantastic!
Jeffrey D.No comment.
Gerald M.I had to drop my trailer off after hours. There was a lot of snow in the parking lot and it was dark. So to be fair, the location was just fine. Merci.
ted C.This was great! My first time using a U-Haul truck, I couldn't have asked for a better experience. My mom wanted to hug the truck it did such a good job from Colorado to Alabama! Very happy and pleased with the experience.
Ron E.Easy, friendly staff, would rent again!!
KATHY W.very efficient
Steve L.Great little spot, friendly staff with great customer service!!
MICHAEL C.Clean out the truck beforehand. Watched them blow out the back of someone else's truck, then not mine. Food in the cab. Super outdated truck
Stephanie K.Better lighting for the key boxes for pickup in the dark. I appreciate them extending my rental and will use this location again
Mike M.There is no improvement needed for this facility. The rental was a breeze, the staff were accommodating, and the service and invoicing were carried out so smoothly. I have no thoughts for improvement, but wanted to make sure that management is informed of what a great location this experience has been. It truly is a blessing to have such a great resource so close to home. We are renting again soon. THANK YOU SO MUCH!!!
KATHY W.Everything was great!
Ernest N.We talked to the representative on the phone and she was great. Do of was after hours but easy.
Craig G.Van could use a detailing but overall good experience. Helpful representative, easy reservation change due to lack of wiring on tow vehicle.
Sean W.My experience was excellent. I can't think of any improvement areas at this time. Merci!
debbie C.I think WCR-15 Boat and Storage did a great job for me the past 8 months. Kathy and Travis are a great team and were very helpful to me in many ways.
Gerald M.My only observation would be the billing process. I wish all 17 boxes could have been pro rated to fall on the same billing date each month. And, if you returned all of the boxes early in the month, you shouldn't have to pay for the full month.
Gerald M.One of the most pleasant U-Haul experiences I have had!
luke J.The lady who handled our return was attentive and very friendly, 10/10 will use this facility for any future rental needs.
Butch J.Pickup was easy and stress free. Nice, cozy atmosphere
Richard S.Excellent service
Md A.Nothing , the folks were very helpful and accommodating!
Dan C.ery nice people running g the place.
Keith M.There wasn't anyone around during business hours, so we dropped the key off and left. Didn't feel complete with the transaction.
David S.I reserved this trailer at a different location on uhaul.com but was then told I had to pick it up here. VERY unhappy about this. If a piece of equipment isn't available at one location, it shouldn't be available to reserve there. This is 2022, you know where your equipment is. Glad I don't need to rent from uhaul.com often. Fail.
Greg O.Great family running this location! Will definitely use again and recommend!
Lori A.I always us this Uhaul provider. They are excellent with their customer service.
JoAnne L.Very friendly
STEVE D.Kathy delivered exceptional customer service!
Steve S.Excellent customer service and easy rental experience. When booking up my trailer my turn signals for the trailer were not working. The U-haul owner helped me troubleshoot the issue and gave me a new fuse to correct the issue. I very much appreciated the assistance to allow me to continue on my day!
Bruce O.Very professional, very courteous, very friendly. The three things that keep customers coming back.
Levi G.Online reservations could be more efficient. Facility did a great job and was helpful/friendly. Truck scheduling went out her (?) way to help clear up online availability issue.
bryan F.Wonderfully staff. Done business with them for eight years.
dan V.Great people
JD V.When first arrived, the staff was out on a family emergency. They left a note with a number. When called, they made a special trip just to check me in. Very courteous and accommodating.
Richard W.Great help and supper nice
RICK B.Everything was handled great! Thanks!
Devin T.Great service, friendly staff, will rent from them again!
Bruce O.Kathy was extremely helpful and kind.
Mark E.Truck was fine but the front window was covered with snow and ice. It should have been cleaned off before my pick up. Instead I had to clean it off with my bare hands and parts I couldn't reach. I fell off the front twice trying to chip the ice off. In the end I had to drive off work only about 20 % of the window cleaned off ice and couldn't see very well at all. When I got home I have to scrap it off and be on a ladder. Plus the app was a pain in the as to use in an area with bad cel service.
Morgan B.Great service at this location. Will be back!
Jonathan V.Travis was so kind and helpful!
Shannon B. | Expérience généraleOverall good communication and experience.
Timothy M. | Expérience généraleVery friendly and helpful staff.
Lori P. | Expérience généraleThe staff was very friendly and helpful and I was able to easily access and unpack my UHaul Box. I would highly recommend this location to others.
Kathryn B. | Expérience généraleExcellent service, friendly, helpful, courteous Thank you!
PHILIP A. | Expérience généraleWCR 15 RV Storage was professional and very helpful throughout my moving process. I would recommend them to anyone!
Hannah S. | Expérience généraleGood!
Ling C. | Expérience généraleCatherine and Joy were awesome! Tyler in Lincolnshire, IL was fantastic too. The Moving Helpers were great on both ends. Most everything else about my experience was terrible, and I wouldn't do again.
Helene L. | Expérience généraleThe older gentleman who delivered my POD was extremely friendly and made the moving process so much easier. Kathryn who set up scheduling for me over the phone was also very prompt and helpful.
Roger H. | Expérience généraleThe box was not big enough for what I needed so I had to cancel/
Privacy R. | Premières impressions