Customer Reviews for WCR 15 Boat and RV Storage
(Concessionnaire U-Haul dans le voisinage)

486 évaluations

5770 CR 15   Dacono, CO 80514

(720) 420-6350

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(720) 420-6350

5770 CR 15
Dacono, CO 80514

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

First of all uhaul's estimation of number of pods is extremely off. We putnin the number of bedrooms our house had, said we had more than average stuff, and added an extra pod and we still needed 4 extra pods. When uhaul doesn't give you estimation of full service move prices for your destination your total price will end up being significantly higher. Our original quote was 4 500 $(with full service) at pickup but between the extra pods if we had chosen full service on the other end our total would have been 10 000 $or more. We never would have used uhaul if we knew their initial estimate was so grossly off. They have way too many people involved. Everything I spoke with someone I got a different answer. Half the time they had no idea where our other pods were or what day they were to be delivered. When we initially setup our order, we were told it was easy to add extra pods bit when the movers (hired through uhaul) came they said there were no pods left. That turned out to not be true. We were also told our pods would be moved to a more secure location in Denver but that never happened. One of the lock mechanisms was completely broken off thr pod when we received it and someone could have easily accessed our belongings. The movers who packed the pods (hired through uhaul) didn't do a very good job. Half of our wood furniture wasn't wrapped and is now damages (but there were easily 75+ unused furniture pads left), they loaded 1 pod 2/3 full and put 4 items on another one costing us well over 500 $in shipping, rental, and storage fees of an unnecessary pod. Also I called to set up delivery of the pods about 28 days in advance and the lady I spoke with acted like that wasn't enough time. Even though uhaul wants a delivery date a month in advance they don't make their schedule until less than 24 hours before so we had no idea what time our pods were arriving until 2 pm the day before and then the window for delivery was 8 am -4 pm. I got it narrowed down but was told, "the delivery driver could change their mind and take a different route so this window isn't set in stone." If you need to know a month in advance delivery days then you should make the schedule at least 2 weeks in advance. It makes scheduling movers to unload virtually impossible. Knowing what I know now, I would not recommend or ever use uhaul uboxes to move again.

Carissa S. 
Évaluation :
5

The Uhaul website is difficult to use. It takes far too long to make a reservation. You need to figure out a way to expedite the process.

Frank J. 
Évaluation :
5

Everything was great except your app is horrible. Would not work getting truck so glad office was open at the time of pickup. At return would not work either. Had to use QR code on key return box to go online and was able to close out ticket there. Location was great and people were helpful but Your app needs major updating.

Edward M. 
Évaluation :
5

Travis and Cathy were awesome!

derek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Trailer was clean and ready at appointment time., The staff was very pleasant and helpful.

Suzanne P. 
Évaluation :
5

Everything was perfect thank you so much

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean V. 
Évaluation :
5

Great, seamless transaction. Will rent from this location again.

Bruce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justine S. 
Évaluation :
5

Fix the app - totally useless - could only complete by using web browser/logging into uhaul account

Todd O. 
Évaluation :
5

Very Friendly Staff!

Alfredo R. 
Évaluation :
1

This facility is filthy & disorganized. Not enough employees, no place to park, trucks parked all over the property, impossible to maneuver your vehicle around the parking lot safely. Owners & employees do not care about customers, do not offer help, and do not offer any information unless you know what questions to ask. Phone calls go to Uhaul's general number & require lots of time for the phone tree to pick up. I could go on, but why waste more of my time on this business that has no interest in customer service or the protection & care of my property. Buyer beware.

Jeanette B. 
Évaluation :
5

Very timely and ahead of schedule delivery (by one week). The delivery folks were very accommodating. UHaul also swapped out the tarp coverings which was nice since the were slightly torn in our origin city.

John K. 
Évaluation :
5

This location provided my best U-Haul experience ever.

Bradley T. 
Évaluation :
5

nothing as far as I can tell.

David P. 
Évaluation :
4

The internet was down at this location, luckily I checked in online the night before which made things easy. They also should keep more equipment in stock like hitches and accessories.

Kevin J. 
Évaluation :
5

The person who handled my drop off was professional, clear and efficient in handling the transaction. The 5,00 $ charge for the blankets was dropped based on trust.

ERIC J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline P. 
Évaluation :
5

Thank you to this location for delivering my things to me! After a massive misship caused by UHAUL Corporate, this location worked with me quickly to ensure I received my U-Box. It turns out, they don't deliver to where my home is, BUT in an effort to make up for the company's poor performance, the location sent a driver to me the very next day. Harold (I think) was great and had many stories to tell while he helped me unpack my box. He was very generous, and I appreciated his kindness so much by at the end of such a trying experience. Thank you again to this location for working with me!

Lacia E. 
Évaluation :
5

Extraordinary lady accepted my trailer even though they were closed that day!

Dawn H. 
Évaluation :
3

Great service overall. Thanks!

Christina I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck K. 
Évaluation :
5

The in-person dealings were fantastic! Everyone was incredibly helpful and nice. The web page is sometimes difficult to manage. Overall a wonderful moving experience. Kathy and Travis at the Dracono location were stellar!

Dawn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi L. 
Évaluation :
5

My pod was late and delivered to wrong location. Kathryn at WCR 15 Boat and RV Storage was a pleasure to work with. She empathized with my situation and found a way to make it right! They were very kind and professional. Merci.

Allison B. 
Évaluation :
5

Very helpful staff

sCOTT B. 
Évaluation :
5

Very nice people and I would rent from them again and it was also really easy to pick up and return the trailer that I rented

Daniel M. 
Évaluation :
4

It seemed that the systems were having issues. Othe than that, the employees were really friendly and helpful.

Ronald K. 
Évaluation :
5

The most polite and professional UHAUL I have ever been to. Much appreciated. :)

Stacy F. 
Évaluation :
4

Returned during after hours /holiday which was very helpful. Merci

CONSUELO J. 
Évaluation :
5

Great service, great folks!

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Great folks working there, treat the customer right. I will be back again for sure.

Theodore F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

very friendly and helpful

Luther S. 
Évaluation :
5

The mobile app was unusable. I could not decline the condition of the vehicle vs photos because the app would hang when uploading photos. I could not check the vehicle back in because the app would not verify a photo had been uploaded re: vehicle cleanliness. Terrible app do not require customers to use it as part of the check in and check out experience.

Owen E. 
Évaluation :
5

Great!

Erica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel F. 
Évaluation :
5

The moving help Holler & Crew Movers was super friendly and accommodating

Suzy H. 
Évaluation :
5

This location was awesome absolutely loved the service they were just awesome I would recommend it to everyone!

Mark R. 
Évaluation :
5

Travis is awesome, and I have already started recommending this location to anyone that might be moving anytime soon.

Kayla H. 
Évaluation :
5

Fantastic

Albert K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathaniel P. 
Évaluation :
5

Exelente. No comment

Enrique G. 
Évaluation :
5

Great service at this location

Earl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
5

Great friendly service. Thank you!

Lori D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bart S. 
Évaluation :
5

Location was great, easy early pickup. Excellent customer service when we dropped off.

Stacy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glen B. 
Évaluation :
5

Overall my Uhaul experience was horrible, but WCR 15 Boat and RV Storage was a shining glimmer of excellence that made the experience a little better. I give WCR 15 Boat and RV Storage 5 stars and would highly recommend them to anyone. Unfortunately, if you have to deal with Uhaul corporate in any capacity, look for a more ethical company. You will save time, money, and a lot of stress.

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toyja C. 
Évaluation :
3

I had to hunt down a person to return the equipment during their normal business hours.

Alan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole E. 
Évaluation :
4

I had trouble finding a padlock that worked on the truck cargo door.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise R. 
Évaluation :
4

Great! Professional and Travis was fantastic!!

William P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANICE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam W. 
Évaluation :
4

Dropped off after hours so did not have interactions. Plenty of parking, it was dark, maybe more lighting in the parking lot.

Jessica S. 
Évaluation :
3

The truck could use a good wipe down inside, it had no window washer fluid and the windows were dirty. Some sort of light was illuminated in the dash. Would recommend because of close location

Shannon D. 
Évaluation :
1

There is no way to tell when the vehicle was dropped off. I dropped the truck off and called they said there is an app cause no one was there. They said I returned it a day later than I did and charged me 250 $extra. I submitted all evidence (luckily I took pictures) and was processed back 85 $. I only had the truck one day for hours. Less than 75 miles away.

Lisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Very good experience, and I believe excellent value, Thank You Travis

Ricardo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret T. 
Évaluation :
4

Customer service was the problem. They sent me to a location that did not have u boxes and I was so discouraged. I was finally told to go to Dacono and the folks there were very nice and helpful. Your 1 800 folks need to get it together and not make folks run around in a time that is already stressful.

donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maren C. 
Évaluation :
3

I did not see drop off location as this was a one way rental which my son took over from Billings, MT to Erie, CO.

Roman T. 
Évaluation :
5

i think you could hay better 1800 serves line and they need to be more help full .

Wayne L. 
Évaluation :
5

They are always accommodating.

Jo Anne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

Nothing. To reserve the truck it was easy. The efficiency was excellent throughout the whole process. I changed the size of the truck and it was easy. Then to return the truck was easy and fast. He came out check the truck for cleanliness and gas and I was off and running. My receipt came electronically in no time at all. I was so glad I didn't have to wait at UHaul to check out. It was moving day and I had a ton of things to do. Excellent experience!!! Merci.

Susan Q. 
Évaluation :
5

I've rented from there a few times. Gentleman is very nice.

Jeffrey G. 
Évaluation :
5

The person at office is preety cool n really professional

Anil T. 
Évaluation :
5

Number one in service

John E H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
5

Sheri and Rod were so helpful. Their customer care is a 10 *****.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence B. 
Évaluation :
4

Guys at the Garner location were awesome! Really did not have any contact with the Ducano location.

Malcolm A W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randi F. 
Évaluation :
5

Not much to improve on. the equipment was clean and in excellent working condition. The staff was friendly and courteous !

Victor J. 
Évaluation :
4

We apologize for not taking interior pics of the truck and an actual pic of the odometer and gas guage. This is the first aftet hours drop off we have done and had already dropped the keys in the box before I submitted the online return form. I do not recall being told to hold the keys and complete the form FIRST before putting the keys in the drop box. SORRY!!!

Lance P. 
Évaluation :
5

Did exactly what was expected ! Thank you

Daniel T. 
Évaluation :
5

Nothing at all, we were treated great

Gregory G. 
Évaluation :
5

Make Travis the Area Supervisor of the area north of him Loveland, Fort Collins, etc. That area needs better supervision by someone who knows how to provide excellent UHAUL service, as Travis does.

Leslie L. 
Évaluation :
5

Everything was ready when we arrived to pickup equipment. Everything went very smoothly.

William A. 
Évaluation :
4

Not to have to drive back 200 miles to bring trailer back. Should be able to deliver to another dealer closer to the destination you went to.

Robert R. 
Évaluation :
5

Travis was super nice and both of the people there were courteous and nice. Their pickup office is well decorated and clean and felt comfortable to be there. Would definitely rent from here again

Annabel R. 
Évaluation :
5

Very friendly and helpful. Would recommend them!

Marianne E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Non les évaluations ont été soumises pour cet établissement.

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