Very nice , courteous people
DANI R
Customer Reviews for Weatherford Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The workers are rude,unorganized, they are thief's, the truck was having problems when I picked it up. Basically the experience was trash.
ESSI AAlls good!
Roger LAlways a pleasure to deal with.
MICHAEL WThe Dennis the employee was really easy to work with, very polite and professional.
CECIL SI never rented a truck on this date. I don't know the guy that did. I contacted place of origin and corporate offices. I was told this happens all the time and not to worry about it. 770-507-2798
JUAN RVery professional ! Very organized ! Very friendly! Will definitely use them again. Moving is not fun but this place made it easier .!! Thank you !!
LANA PGreat Service and Vehicle availability.
Mark WLater drop off options
RUSSELL Jvery helpful and friendly. Thank you!
Justin SVery good customer service
TERRY GWay more expensive
MATTHEW LThey are awesome
Dani RThis location was right down the street, so it was easy to get there. The staff was friendly and helpful. The entire visit was less than 15 minutes.
DAVID SAlways a pleasure doing business with this location.
MICHAEL WBack light don’t work. Hard to get hold of them.
RAJ SUnit was worn but serviceable. Staff at this location are always friendly and helpful.
CYNTHIE KVery polite, friendly folks. Great quality equipment! Would highly recommend this location!
GEORGE PEverything was great
Dani RThe people were very nice. The whole experience was pleasant.
JASON CGreat people to work with
Wade M | Expérience généraleThe husband and wife team there are awesome & very helpful
DEBORA HAlways a pleasure doing business with this location.
mike WPerfect Service
JOSEPH DAlways a pleasure doing business at this location
MICHAEL VI had a great experience.
RACHEL LWe had a tire blow out during our trip the guy who was dispatched out for road side assistance stated the tire was 4 years old and really should have been replaced , before having a blowout.. but it was an inner tire and we didn't even notice it on our initial inspection. They had great customer service at this location
ANGELA RWorst experience EVER!!!!
Becky BThe team at Weatherford Self Storage helped me save money by suggesting a different drop off location.
DOUGLAS SGreat job by uhaul retail location
DAVID HExcellent customer service and assistance with hook up of auto hauler and assistance when return of hauler. Will be returning to this location.
FLOYD KThe customer service was phenomenal!
WILL SNice people running the place. I will gladly refer them customers!
Stephen MI’ve used this location often.
MACK MLoved the people at the HWY 180 Weatherford, TX location.
MARK BSuper simple, almost all of rental was done online.
Thomas JGentlemen who helped me was great.
David JGreat People 👍
JOHN WExcellent service as always
MICHAEL WNothing wrong with the location. I rented a truck and the check engine light came on. I called the go u haul number and was told "just drive it. It will be fine." As a single woman doing this move and driving by myself on unfamiliar roads. I felt very uneasy every time I made a trip from. One house to the other. Hopefully this will be my last move but if at all possible I will never use or recommend your business. I paid close to $300 to feel unsafe every time I drove it. Unacceptable
CANDANCE Hgreat job by staff being flexible and assisting
DAVID HOnly issue was not being able to print receipt, otherwise a smooth drop off with nice people!
Sheila PVery friendly and efficient!
Justin SAlways a great experience when I rent from my closet U-Haul location in Weatherford, TX.
STEVEN ROutstanding customer service from the beginning through the return process.
STANLEY PEasy! Return to 30 seconds..
PATRICK RManager was very helpful and polite.
BARBARA MTo GM is a Veteran and such a great customer service! I refer them absolutely! And give them 5 ⭐️. Give discounts for first responders would help
KENNETH MYou switched my location to pickup a truck to move with from 4 miles from my home each way to a location which is 40 miles round trip and then charged me for the 40 miles just to pick up and return. You inconvenienced your customer with a large move and at the last minute. Also the furniture dollies I reserved online are not even available at the location and according to the staff there have never been. Complete disconnect with availability, tools and staff
STACY LHave a standard van available
RANDALL RFriendly and very helpful. Highly recommend.
GLENN SDennis is very exceptional! Thank you!
kathleen kRien
RICHARD CService was excellent as always.
ANDREW CDennis was most helpful and accommodating!
PATRICIA CLocation was excellent. Trailer was hooked up and received back quickly and efficiently. That was much appreciated. Thanks to the gentleman that assisted me.
CHARLES JAlways fast and friendly service, always recommend this location to friends and family as well as frequently rent trailers. Service is hard to beat and the equipment is always in great shape.
MICHAEL VNice and friendly personal
JEFFERY SEvery time I go to this location, service is fast and friendly. When I returned my trailer after this rental I arrived at the location about 1 minute before closing. They were closing, but made the extra effort to stay open to allow me to return my trailer and check me in.
THOMAS NBrakes are squeaking.
WILLIAM MAbsolutely great. Fast, efficient service delivered with a smile. Nice people...
JOHN CEverything was perfect
TINA KFemale employee had literally no idea how to deal with a 'split' rental. The moron actually wanted us to drop off our 20' truck in Mineral Wells, and then drop off the car hauler trailer at another location 25 miles away. What the hell were we supposed to tow the traiker with??? Who the hell hires these people??
Fred HVery professional and easy to work with.
MICHAEL WThe gentleman receiving the truck Saturday morning was very friendly and helpful.
JUAN SStop the process of taking pictures of peoples driver's licenses and storing it in your system. This whole process makes me very uncomfortable and exposes your customers to identity theft and fraud potentially by an unscrupulous employee.
Kevin RI booked a van over a week in advance. The van turned out to be unavailable, although my reservation was a guaranteed reservation. I was told to either driver 45 additional minutes to another site (added to the hour drive I already had to make) or to pay extra for a bigger truck. What a freaking scam. I only went through with it because I was desperate and the change was last minute. Never selecting U-Haul ever again. I was forced to choose a larger vehicle and pay more per mile. Paid over $200… yikes.
MAHMOUD EHometown Storage staff was always friendly and helpful. They were always quickly responsive to my request and needs. My years of experience housing our items never caused me pause. Thanks again.
JUDY H | Expérience généraleFriendly staff, the units have lots of bugs/spiders. The facility gate was often not locked. Overall average storage unit.
Nelda M | Expérience généraleI stored my trailer here for 4 months and when I came back everything was the way it was left. Nothing missing and nothing tampered with.
Trey D | Expérience généraleAwesome facility never had any issues
Matt D | Expérience généraleI have used Home Town Storage for over 2 years, never had a problem. It is well lit all the time with easy access. Always clean and well kept. There is plenty of room to get a large moving truck in and out. If you need a storage facility I highly recommend.
Ruth G | Expérience généraleSecure and clean. Friendly and helpful staff. I recommend this facility highly.
CONNIE C | Expérience généraleBrian in the office always seemed very nice, and no one gave my any hassle about moving out, stopping my charges the day I let them know. It was appreciated. Lots of cobwebs and general trash in the hallways though. The light switches were recently fixed but before that did not work for months. Some of the trash was pretty gross and still there weeks at a time. I cleaned the cobwebs with my own broom around my storeroom many times. A few spiders and grasshoppers, one or two roaches, and once I saw mouse droppings but that was over a year ago. I started spraying peppermint every time I came to keep them away, and it seemed to have worked.
Jonna J | Expérience généraleI never even moved in. The two knuckleheads couldn’t figure out auto pay obviously that’s why it never got paid, couldn’t figure out how to pay 6 months in advance, I wasted $200 on this bull sh*t. Y’all are crooks and I want my money back!
Gary S | Expérience généraleI did move out of the unit before the end of April, but my credit card was charged for the May rent. When I called the man said he was unable to get into his computer but he would refund it as soon as he could. Would you please check on this and reply!
NEIL B | Expérience généraleThe assistant, not the manager, was very unprofessional and very disrespectful to my wife as well as myself. We moved our stuff to another facility because of this. I tried to locate management and/or owner was not successful. Asked the assistant and he told me to google it.
Russell S | Expérience généraleWell priced and good service.
troy m | Expérience généraleReally like the security. Plenty of cameras! Brian is Awesome ! Property is always very clean.
Thomas H | Expérience généraleServed its purpose
MICHAEL M | Expérience généraleMy only negative would be that the lights weren’t all always working (at least one per hallway worked at all times but that wasn’t always enough light) but staff and facility were all great.
MICHELLE W | Expérience généraleVery well kept storage facility. Employees were very friendly and helpful. The only problem I had was, believe, there was a small leak in my unit.
JOSHUA S | Expérience généraleStaff was professional and friendly at all times . It was nice to have the same people to wait on my needs throughout the almost five years . Thank you for being so positive and helpful !
MICHAEL B | Expérience généraleNo comments
LINDA E | Expérience généraleVery helpful and convenient for my needs.
MARK W | Expérience généraleStaff was helpful. Unit was clean.
Privacy R | Premières impressionseasy move in
Privacy R | Premières impressionsDid not have a parking space available. Called several times to get $6,95 back. No one could help.
Privacy R | Premières impressionsThis storage facility is a great location! It`s right off the main interstate and has easily accessible entry points that are highly visible.
Privacy R | Premières impressionsVery good set up of the yard. Easy access to all storage units and very friendly staff.
Privacy R | Premières impressionsThe staff were absolutely wonderful! They went above and beyond by letting me rest and cool off with cold water in their office when I got overheated.
Privacy R | Premières impressionsFast, Efficient, Clean and SUPER FRIENDLY
Privacy R | Premières impressionsThe storage facility reservation was cancelled. But when I called them they did not have a record of the reservation. Your system has an internal disconnect.
Privacy R | Premières impressionsyou rock!
Privacy R | Premières impressionsThe only improvement to this facility would be an offer of insurance provided by them to protect our belongings for a small fee instead of having to get storage insurance from a third party.
Privacy R | Premières impressionsAll went well, people were very friendly
Privacy R | Premières impressions