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William W.
Customer Reviews for Weber Company & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I didn't like that I was charged for 2 days
David W.Best U-Haul pick up and drop off experience ever-( I've used u haul numerous times and this is the best location I've ever dealt with…)
JEFFREY B.I will definitely be using this location from now on. They were very friendly and the equipment was perfect. Merci.
Andrew S.Very friendly, good customer service and easy return of equipment. Would highly recommend them to anyone.
KENT R.The vehicle was clean enough-but the cab was in need of being wiped down and vaccumed. The real problem I had is that I requested and was charged for furniture pads, but they were not provided. I am requesting the charge for this be reversed.
chad S.Very pleasant to work with. Even with loss of power at their location was able to attain the rental, will definitely use again if needed.
robert D.Front window needed to be cleaned inside. The button for the rear dome lights didn't work
JOSEPH R.This location was great! I parked the truck and went to the door. The lady who answered just had me give her the key and she said she would take care of the rest.
JOHN R.The customer service experience of this location was sub par. Signage was not clear/legible and the receptionist was not very friendly.
John S.Easy scheduling, picking up and dropping off. Reasonably priced for a short move.
John B.I have used this location several times in the last year
Robert K.It is always a pleasure to deal with the great staff here at Weber Company
Henry B.Check the latches that close the back door of the larger trucks for ease of opening. Sometimes they stick and it's hard to open.
Madeleine D.Owner went out of his way to get me the truck I needed. Excellent service.
Chesane M.Fast and friendly. Able to help multiple customers simultaneously while providing top notch customer service
Mike G.Very fast and friendly service. Couldn't ask for more!
Mike G.Fast, friendly service.
Mikhail N.Katelyn and her family are always accommodating, friendly, and fast! We usually NEVER have a reservation, but they ALWAYS take good care of us. I won't rent anywhere else.
caleb M.Everything was Wonderful. I feel the truck windows and the 20' foot interior compartment could have been a bit cleaner. I always leave things cleaner than they were and when I swept out the main compartment it was pretty full of dust and some debris that wasn't mine, otherwise I'm not complaining. Merci
Hugh R.Used online system to return. The online instructions were easy to follow.
Arilene H.Friendly service good trucks, great place.
Dana O.The return process was simple and easy. Very good location.
Paul R.Able to find the proper trailer and check out quickly always heavy duty equipment ready to rent reasonable rates also
JOSEPH T.Issue with the pick up process and keys, had to call support and the person was very condescending on the phone. The video on how to get the keys did not match the type of box lock so it made it very confusing. The truck was not swept out from previous users, lots of dried mud in the back and also floor of driver's side.
Cassandra M.The drop-off was a bigger mess. The reservation was deleted, and reinstated with incorrect dates.
Mark M.Everything was good
Michael T.Great customer service and friendly staff!
Ken S.The agents at this location could not have been better! Really friendly and knowledgeable. We needed a little extra assistance and there was an auto parts store on the property where there is a good relationship and they were able to step in and help. Would absolutely recommend this U-Haul location!
Kelley T.The crew at the rental office were amazing and wonderful (Weber and Company). Merci!
Ryan C.The only thing we can think of is having a ramp to help load and unload. I'm not sure if we overlooked adding it to our rental. Great location and service!
LINDA P.Office personnel was very polite and friendly! The u haul was available on short notice which worked out, I rented a 15ft van and it was just right! Chesterland u haul was a good experience.
Robert K.Very friendly people. Made it easy to return my truck and trailer.
James W.easy fast and helpful.
doug N.Weber company and employees were fabulous and incredibly kind and helpful!
kat T.The Employee's were Great !!! They were very helpful...even though they were Very busy !!! I will continue working with this U-Haul store!!! Both the young Lady who handled the Paperwork and the gentleman who attached the Trailer were excellent!!! They were very nice and cheerful ...and did their BEST!!! THANK You for a fantastic Morning and double checking and getting me on my way quickly !!! MJD â™»ï¸ Mark J Demyan
Mark D.Staff quickly disconnected the trailer and required no paperwork. I appreciate the time savings. Thanks
David W.The service provide was amazing from the person who checked me in to the person who helped me with the trailer. Both took their time to review everything. Could not be happier
James O.They were Quick and, again, super helpful !!!!!
MARCUS W.Horrible company Nathan Kieth horrible manager allowed identity theft without even checking for proper identification or anything he is very rude and obnoxious and definitely should not be working with the public
Tonya V.The staff is very friendly and personable. The van is clean and fuel efficient.
dominic S.Personnel amical.
Wilbur O.Van was basically brand new with very little miles on it. People at the location were helpful and had good hours. Everything went smoothly.
Fred H.No need -very satisfied! They were Very helpful!!
Pamela A.I used the online booking and return. It was good. It took me a minute to find the truck number. Maybe it would be helpful to add the number to the front of the vehicle or on the driver door.
Dave D.The app did not work to drop the truck off and I still have not heard back from the company to see if we did the drop off properly.
Karie W.Best U-Haul around.
Michael S.We had to return a trailer and get a bigger one. The original pickup location was closed, phone support was helpful although some bad info. Eventually got the larger trailer needed and returned the original one after a few hours off the lot. Billed full price plus 3 days for the original trailer. It took many calls and the ball was dropped several times. They now say they'll credit our account with 2 days, but we've heard it was being handled before. Going on 2 weeks.
WilliamH B.Great location & awesome staff.
Michael C.It was a simple drop off process which was much appreciated after a long day of loading and unloading furniture and a long drive.
Rand H.The Weber team in Chesterland were excellent. Friendly, knowledgeable, just great.
Janet S.The bed of the 10 foot truck smelled like pig manure and streaks of black were on the side of the walls and dried mud was on the floor. Someone must have used the truck for the Geauga Fair before me renting. This company did not clean it out. I had to . I should have examined the inside before I drove it off. I assumed it would be clean.
Therese P.The automated check in did not work thankfully the great people at Weber Moving and Storage were there to assist me otherwise I may have been without a truck. The online system is poor
Michael C.My experience with this Uhaul location was great. The truck was clean and in great condition, and everyone that worked there was extremely friendly and helpful. I would definitely come back.
MICHAEL C.Great service for trailer rental!
john D.Quick and easy reservation, pick-up, and drop-off with very friendly staff at the desk!
Brad B.