Customer Reviews for Weber Company & Storage
(Concessionnaire U-Haul dans le voisinage)

805 évaluations

8140 Mayfield Rd   Chesterland, OH 44026
(1 mile West of Route 306)

(440) 729-2173

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam et dim : 8h30 am à 11h30 am
Heures d'ouverture spéciales
  • 7/3/2022 - 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(440) 729-2173

8140 Mayfield Rd
Chesterland, OH 44026
(1 mile West of Route 306)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam et dim : 8h30 am à 11h30 am
Heures d'ouverture spéciales
  • 7/3/2022 - 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

All good ! Great staff . easy check in and check out .

donna C. 
Évaluation :
5

I did experience trouble trying to pick up the van using the app. Luckily the staff was in early and able to process my rental.

Ellen L. 
Évaluation :
5

Easy to drop off, and the app made my after-hours drop-off somple.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
5

I really appreciate their professionalism, positive attitude and relaxed approach.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA B. 
Évaluation :
5

Nice people!

Joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anni D. 
Évaluation :
5

Caitlyn at the front desk was very kind and easy to work with. Another staff member helped me hook up and disconnect the trailer on each end. Great service overall.

Colin J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clair W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geoff P. 
Évaluation :
5

Na

Kent T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

The rental process was hassle free , quick and easy, super nice folks.

marc W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boota D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna C. 
Évaluation :
1

I arrived 5 minutes prior to my reservation time, the entry had a "buzzer" door that I had to be let in by riding the bell. I rang it innumerable times, no answer. After waiting 10 minutes I called the location, no answer, then I called customer service, all they could do was offer to file a complaint which obviously wasn't going to help me since I needed a vehicle. Then some guy pulls up, acts surprised that no one was there and walks right into the building, apparently the door wasn't locked. Inside there were 3 employees, one behind the desk next to the phone, ALL of whom had a clear view of the door I had been buzzing and standing in front of, why they couldn't have simply let me in???? Then they took exception to the fact I was upset with their lack of service. Then they couldn't find my contract I had set up online prior to coming to their location. To top it all off their hours stated they were open til 5pm, I returned the truck at 230pm, no answer when I rang the bell, (this time the door was locked) finally someone came to the door and gave me attitude stating "we're closed, use the drop box", but took the key anyway. This franchise is a crappy operation, shoddily run out of a building that looks like it should be torn down. How you could even think about having individuals like this represent your company is beyond me. I use rental trucks often and I can assure you I will never use this or any other uhaul company in the future, you have officially lost my business.

john H. 
Évaluation :
5

quick friendly and easy to deal with.

brant D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Z. 
Évaluation :
5

Great people. Everything was perfect. Really helpful. thank you very much Doug

susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Glad I found this place. Very friendly.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathy D. 
Évaluation :
5

Nothing can be done to improve. This location is EXTREMELY friendly and a pleasure to rent trailers. I'll be renting from this location again.

Mark B. 
Évaluation :
5

The location was closed and given our prior experience with U-Haul employees this was more helpful than if they had been open. Glad I didn't have to interact with their staff and could drop the truck off after hours.

John F. 
Évaluation :
5

Such nice people, very helpful

Lil T. 
Évaluation :
5

They were organized and easy to work with. It was the complete opposite of the pick-up experience, and was more like my normal U-Haul experiences.

Mark H. 
Évaluation :
1

The inside of the cab had cigarette ash in the tray and across the dash & large dog prints on the set. The appliance dolly I ordered was not on the truck. The check engine light was on, it had issues changing gears. The app took 30 minutes to check in and again to check out & was stressful to use. It would not let me add a driver or even note the missing dolly. Its a good thing I took the additional 30 minutes to call in a complaint as the app told me to return the truck to the location I had made the reservation with but it was moved to a 2nd location by your people. If I had fallowed the app instructions I would have then been charged a very large return fee. I only found out about the fee when the rep on the phone told me about it. Over all I wish I had go with Budget rental as I feel I am do a refund for all the issues and time I had to waste.

Misty S. 
Évaluation :
5

Great Job! This rental place I have used often and always accommodating. Thank You Peddlers Corner

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary N. 
Évaluation :
4

The return process using the app was awkward. I was blocked from proceeding because ‘location services' could not be turned on. Other than that, everything was smooth

James S. 
Évaluation :
5

I was pressed for time as I needed to get to a funeral. The couple at Weber let me in their store as they opened and processed my rental paperwork faster than any UHAUL rental that I've had over the years.

Jeff F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN S. 
Évaluation :
5

This U-Haul agent was awesome! They were extremely friendly and helpful. They had blankets and other accessories available and on site. The vehicle was clean and in excellent condition. The location was easy to access and the return was a breeze. I would definitely use them again and would recommend them to anyone without hesitation.

Michael G. 
Évaluation :
5

The truck needed brake work and the transmission downshifted as soon as you took your foot off the gas. Other than that, it was great.

Lisa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

excellent location , had the truck clean, dated, warmed up and ready to go

Benjamin M. 
Évaluation :
5

Great working with Caitlyn and Bill!

Joe S. 
Évaluation :
5

Katelyn was so helpful and helped us get our problems solved by knowing what to suggest to help us make the best decesion and get us rolling. we'll be back and will refer others. Thank You.

tim R. 
Évaluation :
5

Really pleasant/friendly service. Nice to do business with people that do their jobs 

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN S. 
Évaluation :
5

.

nick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

the staff at weber co. was super-friendly, very helpful and made it easy to pick up and drop off the trailer we rented. it couldn't have been easier. i will definitely come back to this location when i need to rent from uhaul.

bill R. 
Évaluation :
5

We will be calling because we were charged twice. One was $95, the other $109. The estimate was roughly $102. We returned it same day, and quicker than expected. Filled gas back to 1/2 tank. Kyle

kYLE K. 
Évaluation :
5

everything went as planned...nice people...good equipment

bill O. 
Évaluation :
5

Excellent service

Ravshan N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
5

Great Service and quick. Highly recommended

labros P. 
Évaluation :
5

Very organized and helpful. Great place. Will definitely rent from there again.

Keith G. 
Évaluation :
5

Nothing at all

paul R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dionna M. 
Évaluation :
3

Because no one was actually available in the store, I was unable to really recieve any help which really would have been nice given there was no area large enough in their specific lot to park the vehicle. I parked it in the neighboring lot (of which both are connected) right next to a uhaul trailer. Being told where to have the vehicle parked would have been nice given the fact that drivers/renters can be penalized for "not returning it properly". Please indicate where vehicles can be parked safely.

DENISE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly H. 
Évaluation :
3

Drive salted and/or plowed. More lighting for evening drop offs

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARTH G. 
Évaluation :
5

Great People Great Service They made it so easy.. they hooked up my trailer and unhooked when I returned. Fortement recommandé!

Greg G. 
Évaluation :
5

Location was great. People were awesome. Equipment was in great condition.

steven K. 
Évaluation :
5

Best uhaul experience ever! The family is so nice and helpful! Highly recommend, this is the best location in Cleveland!!!

Caitlyn N. 
Évaluation :
4

The gas was only 7/8 full when rented, but 24/7 app assumes the gas was full and charged me for fuel.

zhigang G. 
Évaluation :
5

Everything quick, police & perfect!

Daniel O. 
Évaluation :
5

Nothing to improve upon. Very friendly and satisfying experience. I hope to use The Weber Co. again as they are so close to my home. A+ rating.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin L. 
Évaluation :
5

Staff was extremely helpful and friendly.

Amy T. 
Évaluation :
1

I had an issue with the truck and I didn't use the truck and I didn't receive my total refund.

Althea C. 
Évaluation :
5

Great people wear she was the only one that could help me out of five counties I thought that was pretty pitiful when all you other people couldn't anywhere else and I sank her for her service third Chesterland Ohio

don B. 
Évaluation :
5

Everything was great.

Sandra B. 
Évaluation :
3

The company charged me for 23 extra miles -presumably from the previous user. I wrote down the mileage as I sat in their driveway and used the vehicle for 61 miles as I predicted. I also noted the fuel gage level and put 4,5 gallons of gas in the tank , yet they claimed the fuel tank was full. I hate businesses that try to " nickel and dime" you and will be warning my Geauga county neighbors via our our " neighborhood news" site of the business and their cheating practices.

Gary C. 
Évaluation :
4

This location did not provide the dolly and moving blankets I'd requested.

Jonathan W. 
Évaluation :
5

The equipment was there and ready when I arrive. They hooked it up, checked it, inspected it and sent me on my way. What could be better? It was like I had traveled back in time to a time when customer service was the norm.

David G. 
Évaluation :
5

Love the Weber people.

Marcie V. 
Évaluation :
5

I had confirmation of my reservation from a site close to my home, and that my wife and I have used many times, but two days later got a notice that the location had changed to a place a considerable distance away. Other than that, the UHaul experience was very good.

G. Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

McRay F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas W. 
Évaluation :
5

The vendor was very very easy and pleasant to work with and I was very happy with his rates and service. Dana Onyshko

Dana O. 
Évaluation :
5

merci

Keith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arilene H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Y. 
Évaluation :
5

Other than being very far from home, pickup location and process was good!

Paul S. 
Évaluation :
5

Very accommodating folks, I will rent again.

shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Very pleasant and helpful.

Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Staff very friendly

Connie G. 
Évaluation :
5

Nothing! Great, friendly service!

Todd H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry T. 
Non les évaluations ont été soumises pour cet établissement.

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