drop off location was excellent.I would recommend highly. They are a full Auto service drop off location.
Jerry W
Customer Reviews for Welches All Vehicle Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The app/self check in. I couldn't use it and had to go inside to get checked in because the app wouldn't let me do everything I needed to do. I feel it needs updated
Richard PEasy place to return your rental equipment.
Bruce GI did not appreciate being charged and after hours fee due to te fact I did mobile pick up and return, it was a holiday weekend, and I returned it earlier than the date/time given. Truck needs an alignment. Feels like wheels are toed in. When ever road is even a little bumpy, the steering fights against itself.
DAVID DFriendly and helpful
Mary BPrefer Markle drop off
Malinda SThe staff was very helpful and friendly. Excellent service à la clientèle.
MICHAEL PSelf checkout not easy for a senior citizen
Denny DThe people at this location was very kind and very very helpful I need Au haul again I will be returning to get Au haul once again
james sThey had a small selection but it was available. The lot is small and also services an auto repair business. Navigation of the lot is somewhat difficult due to this congestion. When returning the trailer there was no empty spot for the trailer. They were helpful in getting the trailer hitched and making sure the lights were functioning properly prior to me taking the trailer from the lot. The trailer functioned appropriately and was clean and ready for use.
Jonathan Slocal people were great, but working with UHaul on line was tremendously tedious
mark dThey don't try to sneak extra fees like the Huntington location. Nice workers, clean shop, one of my best recent rental experiences.
Aaron SThere is a $30 fee if a truck is returned below 1/4 tank. There is already a convenience fee of roughly $7 per gallon of gas if you return it without filling it up yourself. My truck was given to me with almost exactly 1/4 gallon and I was uncomfortable taking the 26 footer through either of the small gas stations in my area, so I returned it (after a 30 mile trip put it JUST below 1/4 tank) expecting to just pay the $7/gallon for a couple of gallons to return to my original place, but I received the $30 fee for returning it below 1/4 tank. I feel that it was unfair to loan me a truck with 0 margin for error in regards to the tank capacity. Trucks should not be able to be taken out when the tank is below 1/2 tank.
Daniel SThe trailer I rented was perfect for what I needed to do.
Brad LYou can't improve on something when everything was just fine.
Michael RThe employees at Welches All Vehicle Repair were responsive and super helpful as i picked up the trailer. Warm and friendly is their approach, and it made me feel valued.
Kent KPick up and drop off was very easy. The owner (Joe) was very helpful and professional!
RICHARD BGood folks, easy to deal with and very polite!
THOMAS LCheck the furniture blankets. 5 of the blankets had either grease or heavy mildew on them.
ROBERT DN.D.
KIM REverything went great
STACY SDrop-off far too complicated
KENNETH UThe employees of Welches All Vehicle Repair were extremely friendly and outgoing. The business was well maintained. I would certainly recommend renting from them in the future.
KEVIN GNot necessarily their fault, but we had a very hard time returning the truck after hours because there was no internet signal from their location. So check out took over an hour. The truck was very nice and clean!
CHRISTOPHER SJon got me in/ out the door fast and efficient, A++ all the way! Can't wait to rent from Welches All Vehicle Repair again, thanks so much!
Bret ACould not rent a van from this location. I really wanted a van instead of a box truck.
Dawn RGreat service.
TIMOTHY SEverything was good, I had a good experience with this company
Tamara HTruck had hole in roof and only half tank of gas when picked up.
NATHAN PThe only issue i had was that I reserved a 15 foot truck and ended up getting a 26 foot truck. I was disappointed that I was not given a discount due to the extra fuel I needed to spend to drive a much larger truck than I reserved. I feel that there should had been some type of compensation for this.
DAN AJust make sure all employees are trained on how to process a transaction for a customer pick up.
Kim LI don't think you can its perfect
BRIAN GReally great shape...the owners hooked everything up when I went into the shop. Highly recommend the early check in procedures.
John FI have rented or have dropped off several vehicles at Welches . I've never had any issues always good to deal with!
WAYNE PSwitching the location... instead of 5 minutes to get the truck we drove 30 minutes there and back.
Russell LJoe was very easy to work with and promptly processed our return.
Doug KVery professional. Explained the contract and information clearly.
SHARICE BThe truck roof and back door leaked water causing my couch and clothes to become soaked with water.
Aaron BI requested an appliance dolly and got none! It was guaranteed by your company three days before the move. I will never use you again!! The appliances had to be picked up by hand, which is what I tried to avoid!!! Very disappointed in your service. I don't know if the appliance dolly was clean, because I never got one!! The trailer needed swept out, but it was leafs and some dirt.
Rita MOther then not being to computer smart all instructions were easy enough to follow. I was pleased with experiencing such acompany!
Robert AExcellent service à la clientèle. Truck needed cleaned, even had ashes in the ashtray
Sara BThey charged me over miles but I was 23 miles under. It was told it was just a glitch by the area rep and was taken care of quickly. I would rent from this place with no worries. Personal very friendly.
Garry MI appreciate the friendliness and helpfulness of the staff. I was treated like family. Thanks to the young gal who signed me in and out. And Joe was great. Thanks for making a tiring job on a hot muggy day a pleasant experience.
Douglas BWelches was wonderful. They helped us when U-Haul dropped the ball. We reserved a 26-foot truck weeks in advance. U-Haul called bat 8:50am (on the day of our move, with helping hands scheduled to arrive at 11am) to inform us that our 10am pickup time had been changed to 4:30pm. Unacceptable, U-Haul!!
Peter A