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marsha g
Customer Reviews for West Coast Self Storage Auburn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thanks for wonderful service
Jacolb CI was charged more than my expected charges period. I did not have anything else to be charged for and my total should have been under. A hundred and eighty five dollars, but instead you hall charged me two hundred twenty three dollars period. Please reach out to me as soon as possible. So weekend get this credited back or I will be disputing the charges. Also I was not supposed to be charged for the appliance dolly of $10 because the 26' was not available until I went there.
Garrett LEverything was great!
JACOB MGreat service
Alvaro MService was ok, seems like the employees don't like to be there to help. We don't like the distance we have to travel to get a trailer. The drop off times are not welcoming either. We prefer our Buckley U-Haul and Jay. Sad if you shut him down he gives best service and always helpful. We need his services in our area. He is close and Auburn and Puyallup too far for us to go.
Ira MNothing at this time. But I do want too thank Gloria for her excellent customer service!
soledad PThe trailer that I was supposed to get the 4x8 was not ready and had a coupler problem. They gave me a bigger one with the same price and that was fine. The 2nd problem was the employee who checked me in then went to hook up the trailer on my truck. She struggled more than 30 minutes to get the coupler and chains hooked so I had to try to help her and got my hands dirty then I lost confidence and had to ask for help from the other employee in the store who obviously is more knowledgeable and experienced and helped me to get it done in a minute and also managed to keep the price of the trailer that I was supposed to take. That delay caused a business issue for me and given that this is a safety thing, I expect more experienced staff as I always see in u-haul stores including this store in my past orders. Returning the truck was not bad with another 3rd employee.
HUSSAM SStaff was very friendly and helpful.
David JThis location also has storage however facility has problems with elevators. My unit is on an upper floor but no access because elevators in-op. I had to leave my belongings in the truck overnight and was warned to provide my own lock because the U-Haul padlock key was stolen and thieves break into the trucks.
SUZANNE Mthey let me go quickly.. smile same as above
Timothy CBest customer service.
Gloria PLove this business. I even have my storage here.
Tiffany KCustomer service they are friendly
Jan MVery nice people there at the storage place
robert hEveryone is so kind and so helpful
Angela BThe older guy was rude, told me I would have to pay for someone else's rental cause I had the truck longer. Charged me the wrong price and over charged services
Alicia Ss/o
Rick KStaff is friendly and quick. Very excellent service
Lillian CGood people
Felipe PChris and his coworkers provided excellent customer service when I rented a vehicle towing dolly. Equipment was well maintained and easy to use.
Richard MThe van I got sucked! The side doors kept closing on me, literally. Hit my head, lower back. I know I didn't drive 23 miles. And the kid who checked me out was rude. I trusted this location because of the treatment I got few weeks ago. Stellar… today not so much. Because I trusted i didn't get print off of to check all the stuff and now im screwed. Also I asked for the same one i used few weeks ago… didn't get it thats also a fail! Less space than the sprinter style.
Sara BDistance is too too far for convenience . Our local Buckley Hwy 410 location.
Ira MI really liked it, I want to buy from you used tow dolly
Roman UWhen I came to pick up the truck the keys could not be located. I took off work two hours early to get my job done. End result- I lost two hours of pay and I had to rent a truck on a different day at a higher rate.
Mike HThere's nothing i can say right now because you guys were awesome. Service been good to me in 2 days.
eugene hI thought it was a bit taller expensive. Would of been nice to have a cheaper rate for only renting for 90 minutes
Mike HChris is a great manager he has excellent customer service
Cory GGood customer service great attitude and funny
Patrick IThey were very friendly and it’s super close to our home.
Luis MVery helpful
Jason GTerrific customer service. I'll recommend this place to my friends.
Karen HThe staff was very helpful and made sure I had everything I needed. I haven't had service that good in a long time. Thank you Steve Beck
Steve BPeople that work there are great!!
Judah INo complaints
KYLE HChris the manager was a pleasure to work with. Reasonable and cares
CHESTER TKind helpful and friendly. Easy to speak to and work with.
RUSSELL PThis is the BEST U-Haul experience I have ever had....and I have used U-Haul a LOT of late. These guys are FAST, and awesome to work with. I was shocked at how good they are
H RCustomer service sucks!!
Charisse FGreat job-easy check out. Friendly staff. Highly recommend to others.
Mariah EGreat customer service, quick easy and pretty cheap!
Trenten BGreat service, friendly staff, very clean facility. Will be back.
Karen HThank you awesome experience made easy! Manager Chris was also helpful knowledgeable and very funny! Highly recommend
Sharon SNothing, everything went perfect from check-in and return. The van was easy to drive and clean. Had no problems what so ever.
bonnie bYour employee was professional, personable and competent.
Charles WChris was great and friendly!
anna pExcellent U-Haul experience (as usual). My 4th cargo trailer rental.
Thomas KDid not have the size trailer I needed after they said they did. Had to use a smaller one had to work very hard to load and get very thing in. Was not happy.
William FVery good experience and value. Thank you!
Michael JExcellent service à la clientèle
Julie BKeep knowledgeable, customer service oriented people like Chris. Honest hassle free experience for our family
Royce TGreat customer service!
Teri MAwesome friendly people working here. I'll be back for future rentals. Thank guys.
Ronald Kgreat service
STUART N