U haul truck was clean,well maintained and conveniently located right at a storage location. Scott the location manager was extremely helpful in explaining the agreement etc TomTHOMAS O.
Customer Reviews for West Coast Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Portland, OR 97202
(After hour returns to be completed at uhaulcom/share)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 5h pm
- Dim : 10h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was nickled and dimed and cheated on this rental. The guy tried to give me the rental with less gas than the contract indicated. then he "fixed" it reversed the contract but didn't complete it on his end "as uhual customer service told me" then I brought it back at the right level and I was charged 50 $for "not brinigng it back at the level" along with a cleaning fee.... I did not leave the uhual trashed, in fact when I picked it up there was garage in it that I let be so the fact I am nickled and dimed for this is unacceptable. On top of that I check my bank today and the same location is trying to charge me 160 $which Uhual has no record or receipt for. I have tried calling the location and they won't answer me. At this point they are stealing money from me. End of the day I was charged 400 $+ for something that should have costed 150 $and at this point I am not even sure if they will stop charging me since there is a "unknown" 160 $charge they can't account for and the location won't take my call. Sounds like a thief to me ALL of this happening 2 days before Thanksgiving now my bank account is overdrawn hundreds of dollars and I can't buy food for my family for Thanksgiving. I have been a long time uhual customer and have used it every week at certain points. I will not be coming back to this company.Chris H.
First It was so hard to return it because the Gate was closed and no one there to open it I wasted 30m from my time for someone else to open the gate for me and I didn't get the Insurance on the truck because I do have a full coverage on my own insurance and the truck was so old and not safe to drive because need it en alignment and tire balance I really don't expect this Charges!Omar K.
Super easy to rent. Scott was great!DAVID GILBERT B.
They were totally understanding when we had a mix up on the return. Really appreciate the patience and the communication was top notch. Also the equipment was like brand new and worked perfectly for my needsEugenie D.
Le client n'a pas laissé de commentaire.JEFFREY DESMOND G.
Le client n'a pas laissé de commentaire.George K.
Unsullied front office staff very engaging and informative . Really felt secure about the transaction and was seamlessJOHN C.
Easiest uhaul transaction I've had yet. And I've had many.Patrick M.
Le client n'a pas laissé de commentaire.JAY P.
When someone makes a reservation for moving equipment, make sure that moving equipment is available. Don't give someone 1 broken furniture dolly when they reserved 2 and after the customer points out it's broken tell them you won't charge them for the damage of it. I spoke with Andrew today and as helpful and polite as he is, I should not have had to state the broken/missing dolly and furniture pads be removed from my bill before I left uhaul, the day after I dropped off the uhaul, and again today. This whole process was a nightmare. It made moving much more difficult than it should have been. I made a reservation for a service this company offers. I would have been charged if I didn't show up at all. It's odd the best anyone can seem to do at this point is try to remove charges for items I reserved but didn't receive. 100 % will not recommend uhaul moving forward.Katrina L.
Easy process, in and out quick.ERICS B.
Le client n'a pas laissé de commentaire.ERIC ODELL H.
Hey what the heck are these fees associated with driving the vehicle. You don't disclose the rental tax, the environmental fee, or the vehicle license fee. I paid 24 dollars to keep the gas tank above a quarter tank. Also 1 $per mile how are none of these fees encompassed in the estimated price. There is no info about taxes online or in store. I paid for the insurance on this shit. WTF!! you'll be hearing from me every day until you refund me give me my money back. Y'all weren't even open on time. These hidden fees are not transparent your advertising is very misleading. Either you change the initial price on the van/truck or I am going to make a giant stink on your business. I'm going to leave so many negative reviews. Going to leave complaints at the BBB. What you're doing is illegal advertising. Give me my money backTyler G.
Provide lower mileage rate for short term rentals, like 3 hours or less.Laura S.
Everything good. Excellent service Sam.Kayleen W.
Great service, couldn't have asked for a better experience!!NICOLE MARIE K.
Very courteous staff.Susan G.
Le client n'a pas laissé de commentaire.ANTONY V.
Le client n'a pas laissé de commentaire.Joni Y.
Great location for this UHaul rental. Sam is super and always helpful and accommodating. Easy process start to finish. Merci.Linda F.
Melissa, the assistant manager was a wonderful help.Talia L.
Make it more clear what COVID precautions are being taken with the vehicle.Traber S.
Le client n'a pas laissé de commentaire.Kirsten L.
Very nice vehicle, great, helpful staff at WCSS.Martin W.
Le client n'a pas laissé de commentaire.Lanova B.
Le client n'a pas laissé de commentaire.Julian S.
The associate that helped me was absolutely fantastic. The experience was quick, smooth and extremely friendly. I was greatly appreciative and will recommend to my friends in the area. Thanks again,Nicholas M.
Le client n'a pas laissé de commentaire.Ana R.
Friendly, prompt, and accommodating service from multiple employees. Everyone was very easy to work with. Very clean facilities and truck. Would highly recommend.Benjamin C.
The woman who helped Me was extremely efficient, friendly and professional. Thank you for great service!Anna R.
My reservation was changed multiple times from your support team due to availability. I was called Friday night for a reservation on Sunday morning to change the reservation from a 10ft to 15ft truck due to availability not realizing there would be an issue. On Sunday, I arrived to pick up my truck at 7:45 am for 8 am pickup but the app said my reservation wasn't available for 24/7 service. After sitting on the phone for an hour, talking with 4 different people and being on hold while it was cold and raining, I finally got a hold of someone who could help. I had been transferred to multiple departments that weren't even open yet and no one knew how to finish scheduling my reservation, all while staring right at the truck I was supposed to get. I have never had such a bad experience before. I'm about to schedule another truck for this coming weekend since we were delayed an hour, I couldn't finish our move in one day as we had planned. So now I have to pay even more for another rental. So incredibly ridiculous and frustrating.Ilana D.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Everett C.
Le client n'a pas laissé de commentaire.Ned H.
Le client n'a pas laissé de commentaire.Zachary H.
This place is awesome! Melissa was great and even assisted with my storage needs. I would recommend West Coast Self-Storage to anyone!!Aaron P.
Le client n'a pas laissé de commentaire.ANTONY V.
Le client n'a pas laissé de commentaire.Terri L.
Le client n'a pas laissé de commentaire.Sarah Y.
Sales associate was awesome....Andrew G.
My picked up was scheduled at a UHaul/Self Storage facility for 12:30 PM. Knowing I was would be pushed for time I called ahead to ensure they had received my online reservation and that the equipment would be there at the scheduled time. I was assured that it was. On arrival at 12:25 I found a notice; Back at 12:50. When I queried this I was told that; we only have 1 staff member and often times they have to leave the office to help storage clients. You should be aware of this risk when renting trucks from a storage facility. Otherwise, all was very good/clean/efficient.John H.
The only suggestion I have is to ensure there is sufficient parking for the U-Hauls upon return â€” reserved (and larger) parking spots specifically for the trucks would be nice, as the lot was pretty full when we came to return our U-Haul. But great experience overall!Nicholas G.
Very happy with the service.Paul C.
Le client n'a pas laissé de commentaire.Adam W.
Sam was great. Took care of us. Thanks Sam.Joseph H.
Le client n'a pas laissé de commentaire.Judy S.
Truck wasn't clean stuff was left inside both parts off the truckRachel P.
Le client n'a pas laissé de commentaire.ALEXANDER G.