Customer Reviews for West Palm Gas
(U-Haul Neighborhood Dealer)

1 074 évaluations

847 Southern Blvd   West Palm Beach, FL 33405

(561) 820-8912

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 1 h p.m.
  • Dimanche : de 9 h a.m. 12 h p.m.

Services dans cet établissement :

Pour nous contacter

(561) 820-8912

847 Southern Blvd
West Palm Beach, FL 33405

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 1 h p.m.
  • Dimanche : de 9 h a.m. 12 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I have rented from this location on multiple occasions throughout the last 10 years. The place is family owned and they have always gone above and beyond to ensure customer satisfaction always a pleasant experience

FERNANDO A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROY W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTY N 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MELSIS k 
Évaluation :
5

The owner was great person I talked to him Ima Army soldier and I think uHaul should give discounts to veterans.

iann r 
Évaluation :
5

S.O.

glen m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYSON L 
Évaluation :
3

nothing

Theodore D 
Évaluation :
2

I pay for a cart rental for seven dollars, but I did not get that , I want see get a please.get a refund.

Latoya B 
Évaluation :
5

The parking spot was a bit hard for me

KAE S 
Évaluation :
1

Owner was over an hour late , zero customer seevice

Victoria C 
Évaluation :
1

Was at the location debating the attendant for hours trying to drop off my truck. I would NEVER recommend U-Haul to anyone. Unless you decide to have your own locations and not these terrible authorized dealers who don't care at all about customer service.

Elizabeth S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara J 
Évaluation :
1

I tried calling the number on the contract and was hung up on by a non-English speaker. When I showed up they said U-Haul was closed and I couldn't drop off equipment. I told them I was going to leave the equipment and use your app. I asked them where did they want the trailer. They said I couldn't leave it. I showed them a spot next to a couple other trailers and told them I was putting it there. As I was about to drive away they came running out and told me I had to move it and showed me a location. I reattached the trailer and moved it to that spot. My previous experiences with U-Haul have been positive, this one's drop off really soured me. Won't use this location again even if I've got to drive a lot further.

William C 
Évaluation :
5

Nothing really to improve. Excellent and courteous pickup and drop off!!

SCOTT P 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Len S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giovan S 
Évaluation :
4

1st we signed up for a truck in Boynton Beach and we got switched to W Palm and we were moving south which was a big inconvenience then the truck I got it's steering was very loose and hard to control also very poor acceleration. Suggest getting this truck checked out.

Oswald T 
Évaluation :
1

Absolutely worst and most difficult process I have ever experienced trying to rent a car or any form of product in my life. You would think I was trying to enter the white house or crossing the border into America with how difficult and time consuming this was. The fact that I had to be "vetted" by 3 separate people when I have an active driver's license in order to rent a van is out of control and took over 2 hours to rent the vehicle making me late to the event I needed it for. You will certainly be losing a customer and I will relay how difficult Uhaul makes the rental process to everyone I know. The van also smelled like cow manure.

Virginia S 
Évaluation :
4

U-Haul window was in a very cramped corner store. The guy at the counter was friendly and helpful but there was virtually no place to stand while waiting for a previous customer to finish their transaction.

William C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karel r 
Évaluation :
1

The return of the trailer was not registered by the agency and we were charged for one extra day, we had pictures of the time.we dropped the trailer

Tatiana D 
Évaluation :
5

Nothing - they are friendly and the trucks are always clean and well maintained.

Patricia C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIchard D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z 
Évaluation :
5

The new checkout/ checkin process takes some getting used to especially since the app doesn’t work on an iPhone and instead the process has to be done on a browser

Nigel M 
Évaluation :
1

This was the single worst experience I have ever had with a company of any kind. No service at all. Forced to use an app that is horrible. The van I reserved had bald tires and I was driving 70 miles in the poring rain. Nobody on the phone could help. I did not use the van but see I have been charged for the usage And mileage. I will never use U-Haul again and will be letting everyone know on social media.

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john t 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff T 
Évaluation :
1

We found a U-Haul a little over 2 miles away. Confirmed online they had a truck. Called for an hour and could not get a person, or a returned call. Walked to the location where the truck sat outside, and was told it wasn't available. After much conversation was put in contact with another U- Haul a mile away. They did not have a truck, but had a cargo van that would work. Walked another mile to that location. They said the vehicle was available, but we had to process it all online. We had to download an app, setup an account and process the order. Once we were ready to process the order, their system wasn't working properly. After multiple calls, and speaking with a half dozen people, we finally got the keys. Spent an hour picking up our package. Now for the easy part, returning the van. We called U-Haul and they said to return it to the office before 5 and they would take the keys and process the return. At 4:21 the clerk at U-Haul said they didn't know what they were talking about, that he wasn't allowed to touch the van. I had to drive back to the lot and process the return online. It took about 30 minutes and 15 pictures to process. At 9 this morning I started the process. I used the van for one hour and 21 minutes. I just got back to the home at 5:30. It took an entire day to rent a van for less than 1-1/2 hours. The app and online process does not work. There needs to be a person, on site, that can process rentals when issues like this arise. There also needs to be a phone contact at the local location that can be reached with questions and specific information about the location and available equipment. This was definitely my worst rental experience ever.

Jade L 
Évaluation :
5

The pick up was great. The Gentleman there was super nice and good at his job. Pickup was a breeze. The location was changed to there, but did not have any negative effect. Kinda tight, but he got me out of there. Very detailed in proper hookup and checking all was working. 4th time trailer rental and this was the best. Your agent is first class! Nothing negative to report.

Richard W 
Évaluation :
5

Excelent Customer service ,much better than the main office at Okeechobee

JIMMY M 
Évaluation :
5

Your switch to making customers download the app to rent was a horrible experience. It took me a ton of extra time that I didn't have to waste. The process was much smoother and easier before. The app is glitchy and I had to start the process over multiple times. Just awful!! Also, I didn't have a person ready to answer a phone call to "verify me" at the time of my rental or notification of any sort that I would need one. I've used Uhaul many, many times in the past, but I now will consider using another company for my next rental. So disappointing. The only saving grace was the attendant at the location who was apologetic and kind through the process. He gets an A+.

Rebecca C 
Évaluation :
5

Professional, courteous and efficient. Vehicle was ready for me and I was in and out very quickly.

nicholas j 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rajendra B 
Évaluation :
5

The app and process does take some time. 45 minutes for pick up and 20 minutes for the return. It should be noted as I lost all that time from my 4 hours.

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R 
Évaluation :
4

Didn't know about the extra pictures at the end. But I know I brought the U-Haul back in great condition

Sherina B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather B 
Évaluation :
2

The truck was driving funny first of all. I was overbooked and had to go to a different place to pick up a truck being that the last place didn't have extras. Which pushed back my move & movers about an hr n half. I had to call my movers and have them come half an hr later.

Linnette P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose C 
Évaluation :
5

Excellent service à la clientèle

Santiago B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilan K 
Évaluation :
5

I was pleased with the service and the professionalism with the U-Haul location and the people however, I think it’s awful that you charge for everything $20 to go see what you plate number is that’s ridiculous but overall I was pleased.

Agnes B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis H 
Évaluation :
4

Easy pick up and drop off. Very friendly excellent service. The equipment was new and easy to use.

Thomas C 
Évaluation :
5

It's always stress free and efficient to rent from here. He's awesome! 

WANDA G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David T 
Évaluation :
5

Personnel amical

NELSON Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduard M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos G 
Évaluation :
5

Always a pleasure renting from this location. And the food is excellent in the restaurant there.

DOMINICK M 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Justin C 
Évaluation :
5

Service amical

theodor M 
Évaluation :
5

I love this family owned and operated business!!!

Karl O 
Évaluation :
5

Nice!!

fernando m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chadwick D 
Évaluation :
5

It was my first experience with uhaul and it was fine ,

jessica m 
Évaluation :
5

Excelent

Orlando S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maurel M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

adeline p 
Évaluation :
1

Return was very shady area if West Palm Beach No one to assist with drop off Very cuestionable experience

Sandra M 
Évaluation :
5

Very smooth transaction. Very friendly staff!! 5 stars!!

Kenneth D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G 
Évaluation :
5

Muy bien Servicio!!

fernando m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diana F 
Évaluation :
5

Very helpful, and great location.

chad d 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARYL S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tori Y 
Évaluation :
2

Extreamly unprofessional. Did not disclose important information.

DANY F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherry J 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniel F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Milton M 
Évaluation :
5

Great costumer service.

jorge u 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesco B 
Évaluation :
5

It's connected to a gas station so you may have to be patient with the staff but it's so family oriented, it was nice observing how everyone interacts like a family with the customers. The lady and gentlemen that helped me were both very pleasant. I had no issues whatsoever. Highly recommend this location!

Liana V 
Évaluation :
5

Great service

jorge u 
Évaluation :
5

There is nothing to do, I had great customer service and I was satisfied!! I would recommend my family and friends to this location

wilda d 
Évaluation :
4

Create space for parking personal vehicle when renting trucks. Store trucks closer to the UHaul desk. Otherwise very satisfied with this rental experience

Michael S 
Évaluation :
3

There was nobody there to to talk to. we just had to figure it out on our own. We had to drive down a dirty back alley and then nobody was there to tell us where we needed to park it or what we needed to do.

Vincent B 
Évaluation :
5

The experience was simple convenient and friendly.

Paul C 
Évaluation :
4

The man at U-Haul that took care of me was very professional, very friendly and knowledgeable

Thomas H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mathew K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony R 
Évaluation :
1

All uhauls are infested with bugs

Desmin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricaurte F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD E 
Évaluation :
4

It will be good if they inform that if you drop the truck after hours there is a $20 fee. We could have waited next morning to avoid that fee if we had known about it .

Alexander L 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page