It's hard to improve on something that's perfect. The uhaul experience this time was perfect.Casey R.
Customer Reviews for Westend Storage Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Smithfield, VA 23430
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.LADONASTARBUCK R.
To have more flatbed trailers available to rent.michelle D.
John did an excellent job showing me the trailer and hooking up the trailer. He inspected it with me and took pictures for reference. Very friendly place to do business.Robert S.
Excellent service and friendly staff.Lewis L.
Le client n'a pas laissé de commentaire.Randall W.
Offer flat rate rentals without the mileage cost. Especially on one day local rentals. I live in a rural area where nothing is close by and a one day rental ended up costing me over 100 dollars. Won't do it again.Jeannette S.
Le client n'a pas laissé de commentaire.ANTHONYWINCHELL P.
Le client n'a pas laissé de commentaire.ROBYN N.
Le client n'a pas laissé de commentaire.Ara C.
Le client n'a pas laissé de commentaire.Sebastian C.
Le client n'a pas laissé de commentaire.BERNARD J.
The name of the business listed as the rental operation is not prominently displayed at the location. The business that the rental counter is in is a powersports and tools dealer.Matthew L.
Le client n'a pas laissé de commentaire.Paul B.
Have keys in box at pick up station. Was not able to get my rental when I needed it due to keys not being there.Marvin B.
This location did an outstanding job of taking care of us!! Thank you so much!PATRICIA H.
Always use Westend for my Uhaul rentals. They are on top of their game. I will continue to use them for my Uhaul needs.Gary R.
Le client n'a pas laissé de commentaire.Tiffany R.
There is nothing to improve. Everything was excellent upon my visit from beginning to end. Eventhough, I did mobile checkout, it was all perfectly managed.Antwan T.
Le client n'a pas laissé de commentaire.Andrea B.
Larry went out of his way to get me the rental I was GAURANTEED that wasn't available at his location. In order to meet my needs, larry did not have time to clean the vehicle as it had been dropped off after hours and I showed up in the morning before they opened per agreement with Larry and I.Robert R.
Le client n'a pas laissé de commentaire.OBADIAH S.
The customer service was second to none! This location has definitely won me as a returning customer. Thanks for going above and beyond; it is greatly appreciated!!Gerald L.
I reserved the truck online and opted out of the Safe Move coverage. When I picked up the truck, there was a charge on my reservation for $14 for this coverage. I told the clerk to remove it and he said he would. When I turned in the truck, the charge was still there. The clerk who accepted the truck removed it. Why do you charge people when they opt out??Laura M.
Nothing, waited on in a quick manner and they hooked up the trailer to my truck quickly as well.Gary R.
Le client n'a pas laissé de commentaire.LYNELLE H.
Le client n'a pas laissé de commentaire.karen A.
They are very good at what they do â·william N.
Excellent help and service.al C.
The cab of three truck smelled like body odorTodd W.
Le client n'a pas laissé de commentaire.Joseph V.
Le client n'a pas laissé de commentaire.Olfedo W.
AMAZING customer service. Will always use this location anytime I can. Thank you for an awesome moving experience.Cainon J.
Make online return process easier. The location services on my phone would not work; allow to write in address. It was VERY frustrating.Hubert L.
Le client n'a pas laissé de commentaire.Daniel M.
Get rid of the 155,000+ miles truck. The other two I just rented were great. That one was awful. Staff are very helpful.Shirley H.
Nothing at all, good people that work with you and good people to do business with.Caroline S.
Outstanding customer service, went above and beyond to help me swap out hitch ball to correct size. Much appreciated! Dave HDavid H.
Truck was ancient, very uncomfortable to drive and all over the road if there were wind gusts, loaded or empty. I was clean in the back, I wiped it down good in the front for Covid. At nearly 160 000 miles, this one needs to be replaced. Last one I had was a dream to drive.Shirley H.
The staff were friendly and well mannered. Talked us through everything we needed to know and worked with us to make the pickup and drop off procedure work for our needs.Jordan S.
Le client n'a pas laissé de commentaire.BEVERLY C.
Le client n'a pas laissé de commentaire.Mary D.
Confirm how many days the truck was needed for at pick up location and it took over a week for the drop off location to check in the truckJohnathan W.
App did not work, location was closed. Moving pads were not included even though I requested and paid for them. No cell signal. Took 3 phone calls just to make it out of the parking lot. Truck was full of dog hair.Gabrielle G.
Le client n'a pas laissé de commentaire.Karen C.
Le client n'a pas laissé de commentaire.Timothy S.
Le client n'a pas laissé de commentaire.Jason B.
Great service and very friendly! Quick and smooth process!Michael I.
Customer service was above excellentMykah M.
Le client n'a pas laissé de commentaire.jerome C.
Le client n'a pas laissé de commentaire.James T.
Fix online rsvp so can just get keys and go for local mkvesDale B.
Keep up the good service.Louise Y.
Address specified on your website is not the address of the location. This led us to the wrong location. I reserved the rental for Newport News, about 30 minutes away. This change was not communicated, other than in the online check in. Desk agent was not wearing a mask, yet entry sign stated masks required. Moving blankets included, but not ordered. insurance included but not ordered.Charles B.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Kenneth R.
Great job!Diego R.
Since did online enrollment, actual pick up and check out time should be minimal, it was 15 min.Dale B.
Le client n'a pas laissé de commentaire.Matthew C.
Very helpful and helped me get just what I neededHeather F.
Le client n'a pas laissé de commentaire.Ethel J.
Everyone there was friendly and professional, easy pickup and drop off, they also provided good trailering advice, especially for my tow vehicle.William F.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Karl M.
customer service was great at this location when I went and picked up the u-haul.Abbie S.
The rental customer service representative, Larry Rowland did a Great job Communicating and Explaining everything to us. We will use that location for our future needs. All went Good.CHARLES M.
Le client n'a pas laissé de commentaire.Christopher N.
Le client n'a pas laissé de commentaire.JILL R.
Always rent here. Great service made easy.Michael D.
Le client n'a pas laissé de commentaire.Leslie B.
Le client n'a pas laissé de commentaire.robert H.
Larry was GREAT and the location was easy as was the process. The â€œmom's atticâ€ leaked in a rain storm and saturated about 20 boxes. Not pleased with that given the boxes will likely have mold now and several cookbooks was now trash.tina W.
Nothing they were awesomeMonai M.
It took 20 minutes get rent a vehicle. Too long to wait.brian L.
Best phone call to answer our questions This is a drop off location. Easy and clean area to leave the truck.KIMBERLY L.
super friendly, helpful. Will use again!!!James F.
Le client n'a pas laissé de commentaire.Joseph O.
Nothing at all- Customer Service #1Duane D.
Le client n'a pas laissé de commentaire.Keith G.
Keep up the same friendly service.ron C.
The gentleman at the front desk was great! His customer was excellent. My overall Uhaul experience exceeded my expectations!yolonda J.
Bigger trucks need cruise control and more miles allowed for one way rentalsRobert G.
The salespeople were exceptionally kind. There was a miss-communication over whether I wanted the additional insurance ($14). That was a little frustrating, so I need to read the very fine-print more closely next time. Also, I wish a moving van was available at this location.Jason M.
this location was fast, friendly and very helpful. had all the boxes I needed and more.ARmaZLO S.
Le client n'a pas laissé de commentaire.daniel B.
great service!bonnie J.
Le client n'a pas laissé de commentaire.Kevin P.
It's all about the dealer. This dealer was AAA!RICHARD T.
Le client n'a pas laissé de commentaire.Mark M.
Everything was great!!dennis J.
Easy drop off, even after working hours. Followed up with them at 8am the next day. Everything was taken care of!Joe G.
They charged for two dollies but we didn't receive either.Brooks G.
Terrific service, I will use this location for all my moving needs, packing supplies and boxes.raymond T.
Le client n'a pas laissé de commentaire.paula S.
I got charged $25 cleaning fee when the truck was returned clean. I got charged gas fee when I returned the truck with the same amount of gas when I rented it.Neil M.
speedy check out and fun to drivebessie H.
Nothing at this time at this location. Excellent customer service.BERNARD J.
Great truck, no issues , thanks for the extra day to unload without issue.Kevin K.
Unmatched customer service! I would go out of my way to rent from this location again! MerciKevin P.