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On return he wasnt able to find unit i returned in system a few days later uhaul called me to see if i returned truck. It was returned same day i picked it up.
It's was very nice experience. The owner of the shop is very helpful. Thanks to him.
The location office is open too late at noon, so they can not finish the return processing on time. However, they charging unappropriated extra late return charge to their customer even though I return the rental truck on time. (Drop off the key at the office door which is the best I can do for return processing) I will not recommend this location to my community.
The gentleman helping was courteous and very helpful
Good Service. Thank you Jerry Sulina
i was over charged this time when i returned the pickup. very disappointing billing method.
Instructions for the lockbox was written in horrible English. The keys were stuck in box. The box had sharp edges and cut my hand. The van had burnt out turn signals. Bottles were stuck under the passenger seat. App was annoYing. I showed up at the correct time but process took forever. Why not do the validation at time of booking?
Have better signage outside for customer return outside these stores that help you. I drove by western heating a dozen times
Location was small and looked untidy; I was overcharged on fuel. I was unable to reach the owner to bring the overcharge to his attention on 3 separate attempts. The company, U-Haul, did fully refund my overcharge with an apology. I fully recommend U-Haul but not this location.
I had to Waite for 20 minutes for the person to show up . I'm called him multiple times and he pretended like the appointment he received was for a different time. Not happy at all with how I was treated . Thanks
The Uhaul Rep submitted the bill, without reviewing with me first. As a result I was overcharged & had to follow up with Uhaul via phone to get a credit issued.
We were told someone would be at the location at 8 am, so made arrangements and appointments accordingly. There was no one there. We could only get one lock box open, which was to the wrong vehicle. We tried to open the second box to no avail. We ended up taking the other vehicle ( that we were able to unlock for the keys) Very unprofessional and unreliable. Never going to that location again.
The location was fine. The person helpful but the vehicle was filthy. I only needed it for a short time or I would have gone somewhere else.
The whole process was great all the people at this location were very helpful thank you
