We were happy at the way everything was handled. Will definitely stick to this location for future services.Eugene S.
Customer Reviews for Western Heating
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Maple Ridge, BC V2X2R2
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Cindy I.
This was probably one of the worst experiences I had with Uhaul. I will be following up with an email with photographs. First off, the pick up location; I had to go from the alley way and into a dark store front to pick up the keys - the person was friendly enough and processed my order quickly, but the environment wasn't the most inviting. Pick up the vehicle and it was dirty and dusty; understanding that the truck was just dropped off and I had asked for an earlier pick up which I was happy to have. The drop off on Monday afternoon was very aggrevating; the store was closed and I had no other choice but to ask the mechanic next door, who grabbed the keys with me, rolled up the same garage door where I entered to pick up the vehicle on Saturday, and just threw the keys on the desk. When reviewing my receipt later on that day, I noticed that I was charged for fueling, the fuel in which the vehicle was checked out with was not 1/4 tank as indiciated, it was 1/8, and that is what I left it at, after $90 spent in fuel. I would like the invoice adjusted. If you have any questions or wish to follow up my email is Chrisperna@hotmail.com or phone 604-970-3615 Thank youChris P.
The owner of the location indicates on uhaul website that it is open at 8am when he actually showed up to open the door at 8:30am. Luckily I was not in a hurry or I would be extremely mad.Kai M.
Le client n'a pas laissé de commentaire.paula C.
they came thru at the last moment to help usPatrick H.
Everything went very smoothlyJack C.
Very good service. Nice service. Good staff.henry Y.
Le client n'a pas laissé de commentaire.Joel H.
I would, however, there needs to be some improvement. i.e., clear instructions as to where the rentee can get the keys and where to return. Also, as for some people, it may also help to inform them of what gas to fill the vehicle. Those simple details can make a huge difference. Overall, I've had no issue with the vehicle and owner was polite. Small improvements on the overall process can boost the business. :)Ivan M.
The facility was closed. I had to call the help line and the facility to get someone to come give me the key. It was my first time using the mobile service so it was very confusing. I feel all the verification could have been done when I made the reservation. It took way longer than I thought getting my rental. It was difficult getting the fuel back to were it was pre pick up. It'd would have been easier if the tank was full so I just had to fill it after my use.JJ G.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.Dustin B.
He was on time and didnt have an issue until return.The mileage was out but not the fault of the depot,it was the last person returned on line and entered the wrong mileage.It was all made good and an easy transactionDOUGLAS DONALD D.
Excellent service I rent from uhaul several times throughout the year and am satisfied with serviceRobert L.
no commentrustico D.
Le client n'a pas laissé de commentaire.Theresa K.
Don't have everything solely rely on smart phones and electronic everything. I find that rather difficult and miss seeing paperwork.Karlina V.
Le client n'a pas laissé de commentaire.willam V.
The process was fast and efficient and the van was excellent - really liked the back-up camera in the rearview mirror.Alan B.
Le client n'a pas laissé de commentaire.Harman S.
Le client n'a pas laissé de commentaire.TREVOR D.
The van had no washer fluid but other than that, it was in super good shape and it helped me finish what I wanted done. Thank you for your service.LAUSANNE Y.
Parking lot was unplowed after a snowfall and several vehicles had difficulty exiting the lot. Everyone was sliding and nearly slid into other vehicles. There was no washer fluid in the vehicle, and the roads are full of salt and sand so a clean windshield is essential. That was so dangerous! The truck was covered in several inches of snow and there was no scraper or way to clean it off prior to driving for the safety of other vehicles on the road. And lastly it was parked on a road that had been plowed so it was behind a bank of 1,5 feet of snow. Very poor experience and we won't be back to this location.DENISE P.
Le client n'a pas laissé de commentaire.JENNIFER K.
Le client n'a pas laissé de commentaire.Jaber A.
The yard was not maintained re: snow and ice so it took a while to get the truck out of the yard. Left the yard with one tire registering low. Most of the day there was no heat in the truck. We tried using every heat setting possible.EVELYN A.
This was the worst experience I have ever had renting from uhaul. First, I wanted the truck for early Saturday morning, but I wouldn't be able to pick up the truck until 10:00am which was too late, so I rented it from 4:00pm Friday until 1:00pm Saturday (less than 24 hours), but uhaul was charging me for 2 days, Jerry (the renter) said he would straighten it out when I brought back the truck, so I went with it. When I told him I planned on leaving the truck there overnight and pick it up early in the morning, he suggested to get insurance as it is a very high crime area, so I spent the $15 on insurance. In my calculations it should be $19,99 for the truck, $15 for instance and a few small fees. Next went to pick up the truck, I just about couldn't get it started because someone had tried to punch out the ignition, also the window button for the drivers side window was broken, and the truck was very dirty. I took a picture of the damage and the speedometer when I got in the truck for proof. I went about my things, cleaned the outside of the truck and filled up with gas, which cost me $8,29 (this should tell you how much I actually drive the truck), and then dropped it off at 1:00pm Saturday. When I got home I had received a final invoice from uhaul for $179.36. Looking at the invoice I see they had jumped me into a higher kilometre category, because it said I put 323 kilometres on the truck, I'm pretty sure he misread the speedometer and it was in fact only 23 kilometres, but of cause I forgot to take a picture of the dash when I left the truck. I drove the truck from his shop to my house, which is maybe 7 kilometres, filled it with stuff, then drove to the dump, maybe 3 kilometres, and then to the car wash, gas station and back to his shop, maximum another 15 kilometres, so pretty sure I'm right about the 23 kilometre guess. I have emailed Uhaul, I have phoned Uhaul to be put on hold for over an hour with no answer. I have phoned Western Heating twice and left a message, but nobody has responded. I'm getting very frustrated as I feel the total for this bill should be $100 less, but I can't get a hold of anyone to talk to. I'm thinking about contacting my credit card company to put a hold on the payment, but thought I would give someone a chance to respond, I have also waited to put a review on Google about my experience, but the time is running out. Fell feee to contact me to discuss this matter 604-341-2258 Martin AndersenMartin A.
Drop off expience far surpassed pick up experience.MANFRED M.
Le client n'a pas laissé de commentaire.JASON M.
My rental was meant to be returned to this location but the office was closed for over an hour. Tried to call the office number twice. 1. For an inquiry I had and 2. When I got to the office to return the truck but the staff there was tremendously rude, arrogant and had no courtesy at all. I was also hoping to get a refund for the blankets that I did not get and still charged in my invoice but I wasn't able to get any help at all even after speaking to a u-haul customer service staff. What a horrible experience!Joyce N.
Le client n'a pas laissé de commentaire.Ralph J.
Le client n'a pas laissé de commentaire.Ken C.
The handler / server not in the shop should have a notice on front door in order to let customers knowKAM P.
Le client n'a pas laissé de commentaire.SCOTT A.
Le client n'a pas laissé de commentaire.ROBERT L.
Technically trained call service reps to help guide users through the 24/7 service a little betterRobert L.
Didn't inform me that because I picked up the truck 15min that the drop off time would change as well. Returned the truck before the designated time but because it was a couple minutes after the pick up time, I was charged an extra day. Complete bs and unacceptable.Kristen M.
Le client n'a pas laissé de commentaire.robert M.
Le client n'a pas laissé de commentaire.Camilla R.
Gas was not properly filled to full, I had to refill it to make it full to avoid extra charge.FAHIM A.
After my truck breaking down in yhe middle of nowhere i had to rent a truck to drive back to the interior BC to pickup my camper. The Uhaul pickup that i rented was brand new only a few months old and had loads of power and very comfortable. The rental and drop process was super easy and conveinient. I'm very happy with the overall experience and i will recommend to others!JASON M.
So much wrong with this location. There was no drop box lock, no trolly which I asked for. 45 minutes to figure out getting my truck as the person before me couldn't end her rental because the app was not working( I checked for her and it was not).when went to drop off my keys it said to drop it in the black box and use the lock.. there was no lock. Get this location sorted out! I enjoy using U-Haul, but honestly after that locations experienceâ€¦Cory T.
There was no drop box as noted so keys were put through the mail slot. No drop box front or backCory K.
Terrible service overcharged server had foul languageVICKY W.
Everything was great!LISA G.
Le client n'a pas laissé de commentaire.dee H.
Le client n'a pas laissé de commentaire.Debbie T.
The store that you rent your vehicles from you might want to phone the store before you go there as I had a problem the owner of the store was not there when I showed up to get my vehicle and I had to wait around for 1 hour, for me to get the keys for the vehicles, when he did show up he said if he was not their then to just put the key into the mail slot which was good as I did drop it off early.Nadine S.
Le client n'a pas laissé de commentaire.Hanan S.
Le client n'a pas laissé de commentaire.RUI C.
Truck was well maintained but very VERY dirty. The windshield was so dirty and streaky on the inside that It was difficult to see out of. My first stop was for windex to clean it. Location is super convenient though and reserving process online was top notch.BARBARA P.
Le client n'a pas laissé de commentaire.Eva B.
Better pickup information as when I arrived the store was closed and no employee was there until later onSEAN L.
Le client n'a pas laissé de commentaire.MARTIN A.
Le client n'a pas laissé de commentaire.Taylor W.
The rental process was smooth and simple. The vehicle was in excellent condition.Carl B.
Very quick and efficient. Thank youPaolo B.
Le client n'a pas laissé de commentaire.GLENN R.
My husband, Kevin, rented a uhaul for the day and was supposed to get a refund of $50, in their own letter and words. they have yet to refund his money. he has phoned them, left emails, left letters even at the location I believe. This place is shady. I would not recommend.KEVIN T.
Truck was not available when we showed up. We were told it would be $20 and I got my bill later that fat saying it was $80 when I drove under 20kms and used the truck for 1hr. The place was closed when I came back. Overall disappointing and will not be using again.NATASHA S.
Le client n'a pas laissé de commentaire.RICKY R.
Le client n'a pas laissé de commentaire.LORINA P.
Le client n'a pas laissé de commentaire.Carol N.
Le client n'a pas laissé de commentaire.Clayton H.
Le client n'a pas laissé de commentaire.TASHA W.
I don't have a cell phone connected with data so it was a bit tricky for me to complete all the activities. Thankfully I had help at the location.JERRY V.
The staff was very friendly. It was easy to return and drop off.KARIN A.
Charged for fuel I didn't use. Brought back with same level as when I rented it. The reading was incorrect on the App.Derek R.
Truck served our needsROBERT P.
On return he wasnt able to find unit i returned in system a few days later uhaul called me to see if i returned truck. It was returned same day i picked it up.Richard U.
Le client n'a pas laissé de commentaire.RICHARD K.
It's was very nice experience. The owner of the shop is very helpful. Thanks to him.ANURAG M.
The location office is open too late at noon, so they can not finish the return processing on time. However, they charging unappropriated extra late return charge to their customer even though I return the rental truck on time. (Drop off the key at the office door which is the best I can do for return processing) I will not recommend this location to my community.Laesung P.
Le client n'a pas laissé de commentaire.PATRICK L.
The gentleman helping was courteous and very helpfulwilliam H.
Le client n'a pas laissé de commentaire.CASSANDRE C.
Good Service. Thank you Jerry SulinaJERRY S.
Le client n'a pas laissé de commentaire.William K.
i was over charged this time when i returned the pickup. very disappointing billing method.Prabhat S.
Instructions for the lockbox was written in horrible English. The keys were stuck in box. The box had sharp edges and cut my hand. The van had burnt out turn signals. Bottles were stuck under the passenger seat. App was annoYing. I showed up at the correct time but process took forever. Why not do the validation at time of booking?Damian W.
Le client n'a pas laissé de commentaire.darren A.
Have better signage outside for customer return outside these stores that help you. I drove by western heating a dozen timesLISA T.
Le client n'a pas laissé de commentaire.Melanie M.
Location was small and looked untidy; I was overcharged on fuel. I was unable to reach the owner to bring the overcharge to his attention on 3 separate attempts. The company, U-Haul, did fully refund my overcharge with an apology. I fully recommend U-Haul but not this location.Walter A.
I had to Waite for 20 minutes for the person to show up . I'm called him multiple times and he pretended like the appointment he received was for a different time. Not happy at all with how I was treated . ThanksHamidreza S.
The Uhaul Rep submitted the bill, without reviewing with me first. As a result I was overcharged & had to follow up with Uhaul via phone to get a credit issued.WAYNE C.
We were told someone would be at the location at 8 am, so made arrangements and appointments accordingly. There was no one there. We could only get one lock box open, which was to the wrong vehicle. We tried to open the second box to no avail. We ended up taking the other vehicle ( that we were able to unlock for the keys) Very unprofessional and unreliable. Never going to that location again.CAMILLO D.
The location was fine. The person helpful but the vehicle was filthy. I only needed it for a short time or I would have gone somewhere else.SUZANNE D.
Le client n'a pas laissé de commentaire.Thomas D.
The whole process was great all the people at this location were very helpful thank youRoland F.