Customer Reviews for Western Heating
(U-Haul Neighborhood Dealer)

Évaluation :

5

All good everything was great a very good and easy experience overall

Évaluation :

5

Friendly and helpful service.

Évaluation :

1

The front door had no indication this was a uhaul location. Windows completely covered up grimy looking the store was dirty and difficult to tell if we were in the right place. Dark . Male came out of back room carrying a lap top and said couldn't get access to uhaul site. Didn't come out to show us where the vehicle was Told us in the store that the fan belt likely needed to be changed. I voiced my concern about it being maintained well enough to drive on the coquillhalla and his response was , it made it from Alberta I'm sure it will be fine. The gas tank was not full. In fact only ¼ tank of gas. Did not inspect vehicle with us. I would have been scared to go in there by myself

Évaluation :

3

The actual off hours receiving the vehicle was a problem. There should be a suggestion to start the process before you get to the vehicle. I booked for very early in the AM and did not realize I needed two forms of additional authentication. I had to have my friend wake up to be my reference. I was not aware I should have my passport or lease agreement available for authentication. This should have been done at the time the rental was booked. The vehicle also had an active engine light warning and tire sensor light. I drove it and nothing happened but it was a concern for the whole trip

Évaluation :

3

Did not include the 2 dollys we ordered, but yet charged us for it. When contacting customer service for a refund...... Never heard back from them.

Évaluation :

5

The website is perfect and the customer service was excellent. Love the location as well. Merci

Évaluation :

4

The gentleman who processed my rental was on time, quick and very nice to deal with. He warned me that the van I was renting had two dash warning lights, that I could ignore the Check Engine light & TPMS light, and how to "OK" and remove the TPMS warning. But still, it was disconcerting to have them come on whenever the van was started; especially when we had a 150kM round trip ahead of us - will we suffer a breakdown? Fortunately, all went smoothly as promised and ignoring the lights proved to be OK. U-Haul, Please FIX those dash lights-issues. Otherwise, the check-in and check-out went very smoothly. The email Receipts are well documented and the rental proved more economical than expected, a bonus. So, despite what I describe above, I DO recommend this rental location.

Évaluation :

3

The process to get the vehicle is extremely challenging and lengthy. The app does not work well and several calls to customer service were needed. For this reason I would look elsewhere to rent when needed. However customer service, on the most part was exceptional.

Évaluation :

1

I picked up my truck on Thursday. Told the man I wanted to paid debt and not on my credit card. I went Friday to drop off the truck and he wasn't there. I called him and he said he would be back in the afternoon and he would call me. Closing time approached and no call. I called a few times and there was no answer I called u haul directly and explained that I wanted to pay debit and not my cc. But that the shop was not there working business hours. U haul put my reservation on hold so I could go in next day to pay with my debit card. I called the shop and he was there. But he said the ticket was closed. I called u hail back and explain and inquired about the ticket. They confirmed that it was on hold and for me to call when I got to the shop to talk to him. They chatted and got it sorted. The shop refused debit and said I could only pay via cash or credit card. He said that he didn't have a debit machine. I also noticed that he has a white debit terminal on his counter. I explained that I didn't have cash and I had mentioned paying via debit the day I picked it up. If the shop did not have debit. And a customer is saying they wanted that method of payment don't you think one would mention that it was cash only? Not to mention I had mentioned it more than once and that I did not want my credit card charged!!! Not to mention that the truck is in terrible condition and needs to be seen by a mechanic. If you have shops like this representing you I would have a look at the practice.

Évaluation :

3

The first van that I rented was disgustingly dirty and had to come back and exchange it for a pick up truck and I was charged all over again . I'm not impressed at least the insurance coverage could've been transferred to the other vehicle instead of me paying a ridiculous amount of money again.

Évaluation :

3

Lock box was tricky to open. Van was filthy, the cargo area covered in dirt and leaves, old carpet remnant was left behind by former client I suppose, it was just nasty. The tire pressure light and engine light were on the whole time, the agent told us to just disregard them. The front end was smashed up where it had been in an accident.

Évaluation :

5

The owner was clear and precise on directions and vehicles he had in stock.

Évaluation :

4

Your on line checkout is the worst…..never have any success. Just hope that the key drop will be enough. Even renting from a U-Haul company outlet, same …….very stressful 

Évaluation :

3

What's with the 20$ "convenience fee" for dropping off the van after hours....looks like a price gouge.

Évaluation :

1

owner of shop delayed me by 45 minutes by not responding to his cellphone and being away from the desk. failed to communicate an upcharge from .,69 cents/km to 1,09/km. utterly ridiculous.

Évaluation :

2

I was charged an unexpected coverage fee of $16. I was not told about the coverage fee that is for insurance. If I was told, I would have waived it since my credit card has insurance. I would have saved $16.00.

Évaluation :

3

Make note that the trucks are stored at the rear and the front (where lock boxes with keys are) are only accessible from eastbound Lougheed Hwy and you cannot access via westbound from 207th

Évaluation :

3

Just reporting what the situation is for today's rent: 1. My reservation with a Van, but only a Pick up there. This made me no choice but just take it as friends there waiting for my moving; 2. No people show up in the "U-Haul shop" till 8:30 am, which is a half-hour delay in my pick-up time; 3. During my reservation process, I have chosen No coverage is needed as I have my ICBC's One Day coverage for this rent already (I have the coverage copy if you need to verify it), but the payment receipt comes with the Collison Coverage charge.

Évaluation :

5

Right signal lights needs to be repaired. Likely from previous accident

Évaluation :

1

No one was there when we came to pickup and we had to figure out doing a virtual pickup. Wish we would have known ahead of time. Truck was scraped and missing decals. Smelled of gasoline inside.

Évaluation :

5

None at this time

Évaluation :

5

Had a bit of trouble with the checking over the truck before leaving.... After 3 tries it finally worked

Évaluation :

1

Owner forget there were 2 confirmed reservations for 8 am. Showed up an hour late and only after customer service woke him up. Didn't apologize for the hour long wait, just stated he was "at stave lake and shouldn't have had reservations as it was an holiday". Only had 1 truck available. A total joke.

Évaluation :

2

An interesting experience. Arrived to pick-up truck to location with no one at it. When I called number on door, representitive was almost put off that I was interuppting him during his pool install. Eventually was walked through pickup by Uhaul representitive, and was on my way. A few notes. a) the sun visor above the driver's seat was broken, to the point that on a turn it would swing toward your face loosely and eventually I just rolled my window down to keep it as far away from my face as possible. Because it was so loose, it would eventually swing back inside and impede my sight again. b) The driver's side window crank (handle) is broken. This resulted is trouble opening and closing it which usually isn't a problem but due to the visor it became frustrating. c) The inside of the vehicle smells musty. A combination of use and....? As soon as the door opened you could smell both the stench, and the cheap gas station hanging Black Ice air freshener which indicated that the previous person(s) were aware of the smell. To summarize, it was a decent vehicle, with a few issues. I would also consider checking the brakes as although they work, they feel loose and not as responsive as they ahould be considering the size of the vehicle. My hope is that this feedback will be considered. Rob Fai

Évaluation :

2

gas tank was a line below a 1/4 tank so I had to gas up before even getting on my way. End price was nothing that was quoted and was charged to my cc 24 hours later.

Évaluation :

1

I have been charged more than double fuel fee and got a refund by contacting the customer service. This is the second time the owner of this branch double charged the fuel fee. Be careful, always calculate the mileage and taking photos of the gauges.

Évaluation :

5

location was awesome your online and customer service team were absolutely terrible, i was told i would receive $50 for the inconvenience they created, didn’t see that either. just lies and making customers wait! would never recommend UHaul to a friend but the staff and location of pickup were amazing

Évaluation :

5

I would be a returning customer to this location! I had a phone call confirming I would be picking up the gentleman was awesome he walked us thru how to use the truck ! Awesome customer service ! Best Uhaul location I have been at in a very long time !

Évaluation :

2

Better communication with the customer.

Évaluation :

2

I recommend always checking the odometer before you leave and compare the numbers on the contract.I was charged over $120 too much for my mileage. At the location I used they didn't print out a contract and the email didn't come until after I left. Expensive lesson to learn.

Évaluation :

4

A cleaning with Windex on the inside of the windshield would have been appreciated and a clean floor on the drivers side, too; it had been raining a lot, so floor being slighly muddy was understable.

Évaluation :

5

Everything was smooth!!

Évaluation :

5

Service was excellent, couldn’t have been more helpful thank you

Évaluation :

5

The best uhaul dealer in MR

Évaluation :

5

There is a hidden fee to pick it up at a location other then uhaul which is unacceptable

Évaluation :

1

I was charged over 100 dollars because dealer put in the wrong kms. I have to call uhaul customer service and wasted my 1 hour to get my refund. Very bad experience.

Évaluation :

3

Truck was not cleaned from previous user. Oil warning indicator light was on also windshield wiper fluid warning light was on.

Évaluation :

1

Dealer was 45 minutes late for the pick up appointment. Van was not ready for rent: contained previous users cargo. Replacement 10' window roller didnt have knob. Thick layer of dust on surfaces in cab. No impressed. Few uhaul options in that area - no feasible competition to necessitate diligence.

Évaluation :

5

Great customer service, all around great experience

Évaluation :

3

The truck needs an oil change. Cab was clean.

Évaluation :

4

Location is good . Just need more office sign.and need more parking space.to park.

Évaluation :

3

Location is not what I have come to expect from U-Haul. No indication of U-Haul

Évaluation :

4

Very accommodating

Évaluation :

1

Not scam

Évaluation :

3

Dirty cab, garbage and dirt in the van. The vehicle was smoked in. The working hours on the shop window show noon as opening time so I had to call UHaul support to make sure I get the keys in time.

Évaluation :

2

Charged for gas despite filling it more than I found it. No pre or post trip inspection.

Évaluation :

5

Terry is an awesome man with an amazing costumer service.

Évaluation :

5

Very good customer service and helpful.

Évaluation :

5

Easy check in/check out, worked great and affordable price.

Évaluation :

1

The truck we rented was filthy, including a hair tie and garbage behind the passenger seat and it smelled terrible. The brakes were very poor, the engine and transmission were also in a very poor state, no maintenance or cleaning had been done on the truck in a long time. When we were dropping off the keys, the front door of the store was locked and after calling to ask what we should do the clerk was very rude. Will not be renting from this location again, I don't know how places like this are allowed to rent out trucks?!

Évaluation :

1

I had to call multiple times as there was no one at location. Finally an hour after my pickup time I received a lock box code over the phone. When I started the van it was almost out of fuel. I put $40 in the tank & ended up leaving approximately half of that in tank. Which means I lost $20 on top of my time & aggravation.

Évaluation :

5

We were happy at the way everything was handled. Will definitely stick to this location for future services.

Évaluation :

2

This was probably one of the worst experiences I had with Uhaul. I will be following up with an email with photographs. First off, the pick up location; I had to go from the alley way and into a dark store front to pick up the keys - the person was friendly enough and processed my order quickly, but the environment wasn't the most inviting. Pick up the vehicle and it was dirty and dusty; understanding that the truck was just dropped off and I had asked for an earlier pick up which I was happy to have. The drop off on Monday afternoon was very aggrevating; the store was closed and I had no other choice but to ask the mechanic next door, who grabbed the keys with me, rolled up the same garage door where I entered to pick up the vehicle on Saturday, and just threw the keys on the desk. When reviewing my receipt later on that day, I noticed that I was charged for fueling, the fuel in which the vehicle was checked out with was not 1/4 tank as indiciated, it was 1/8, and that is what I left it at, after $90 spent in fuel. I would like the invoice adjusted. If you have any questions or wish to follow up my email is Chrisperna@hotmail.com or phone 604-970-3615 Thank you

Évaluation :

2

The owner of the location indicates on uhaul website that it is open at 8am when he actually showed up to open the door at 8:30am. Luckily I was not in a hurry or I would be extremely mad.

Évaluation :

4

they came thru at the last moment to help us

Évaluation :

5

Everything went very smoothly

Évaluation :

5

Very good service. Nice service. Good staff.

Évaluation :

3

I would, however, there needs to be some improvement. i.e., clear instructions as to where the rentee can get the keys and where to return. Also, as for some people, it may also help to inform them of what gas to fill the vehicle. Those simple details can make a huge difference. Overall, I've had no issue with the vehicle and owner was polite. Small improvements on the overall process can boost the business. :)

Évaluation :

2

The facility was closed. I had to call the help line and the facility to get someone to come give me the key. It was my first time using the mobile service so it was very confusing. I feel all the verification could have been done when I made the reservation. It took way longer than I thought getting my rental. It was difficult getting the fuel back to were it was pre pick up. It'd would have been easier if the tank was full so I just had to fill it after my use.