Charged me extra for fuel that i already put in. Charged extra for miles i didn't use. Did a less than ok return inspection. Definitely would not recommend them as a drop off location. This experience has been the worst experience I've ever had with dropping off. I was offered a discount to return here. And one of my worst mistakes made.
TIMOTHY L
Customer Reviews for Western MD Outdoor Power Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Quick and easy. It took 10 minutes and I was on my way.
DONALD RI overfilled gas tank. I should have been given some credit.
Majid SNothing. The guys at the front desk were very helpful and made my rental smooth and easy. Keep up the good work. Thank You, U-haul
Ketrone BI had made my reservation for one location and it ended up being at another (staff said it was due to the vehicle requested). Don't remember getting any notice on change in location. Then staff could not change location and I had to call and wait quite a while to get someone. Got vehicle - no instructions given on how anything worked. Got home and found I could not get back opened. Had to go back to rental location. Clerk could not get it open either. Another staff member got it open. All valuable time lost. Next morning loaded van and got goods to new house and again, could not open back. Different problem than first time in that latch would not move. Again, lots of valuable time wasted when things could have been unloaded and put away. Called services and they were going to send someone out. One of the workmen at a neighboring house got latch opened. Just lost a lot of valuable time in not being shown how the vehicle worked.
Cynthia SCustomer Service was wonderful making the first pick-up for the U-haul rental. I loved the convenience. Thank you for outstanding customer service.
Sherri MGreat service
Roger MVery helpful and friendly
Henry GWas a business that also happens to do UHAUL business. Uhaul operations, once inside the building, we not clearly marked.
Daniel LI had to extend but couldn't get ahold of anyone and the open time was 30 minutes after my expected drop off time. I was still in the middle of my move and tried to call and was put on hold longer than I could wait. Then I found out they close on Saturday at 11:30am and are closed Sundays. so I had to call my original uhual who couldnt do anything about it...I ended up remotely droplping off with the app, but the lot for drop off was barricaded by a cord , so I had to drop off in front of the store...I would suggest more weended hours. Very unususl for a hual dealer to be off over half the weekend.
Kenneth HSee previous statement. 👍👍👍👍
Frank MGas tank barely had gas in it, If planned to go long distance would have had to stop right away to fill it up before I even started.
Gabrielle GMake it easier for computer idiots. Other than that everything was perfect.
Lisa SThe person I spoke to was very nice. Showed me what was available and I was able to book it and take it right then and there. I love the location. Very convenient.
Rosa DI returned truck on time went less than the 10 miles I stated and used very little gas I should have gotten my full deposit back on card and have yet to receive it very disappointed or would have given much better review!!!!!!!!!!
Randy PN/A. Ken was great to work with. Thanks.
Dan LGood staff, very quick and efficient.
donald wCustomer service was fantastic
Andrew Y