I was surprised that an automatic 6 hours was put in for a â€œdailyâ€ truck rental. I missed that and had to alter my reservation. When renting on a day rate, 24 hours sh be the default-not 6. That makes the advertising misleading. That is a company standard and not a decision by the local agent.Carole I.
Customer Reviews for Western Radiator
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Pendleton, OR 97801
(Landmark - Pendleton Woolen Mills)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au mer : 8h30 am à 5h30 pm
- Jeu : 8h am à 5h pm
- Ven : 8h30 am à 5h30 pm
- Sam : 8h30 am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/24/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Andrew H.
If the next customer is to be me, I would like U-haul to honor the initial reservation and make it happen. I reserved a 5x8 cargo trailer and then was contacted by the rep. saying I had to drive 100 miles out of my way to pick it up. By that time, they were not able to locate what I needed and had to settle for a smaller trailer and driving another vehicle to the final destination. What should have happened for goo customer service is an employee should have brought the reserved trailer to my location, rather than have me use my vehicle and fuel and time to acquire it.Gary G.
Very difficult to park, not well situated.Charles M.
It was inconvenient, old and an hour away from where we were expecting to pick up the trailer. The cost was higher than expected , but got the job done.STACEY LYNN C.
They didn't they photos of truck and never answered the phone when we called them. It took us over 2 hours to just pick up the truck. Never againBodie W.
Le client n'a pas laissé de commentaire.DAVID K.
When I setup a pickup location at least tell me a head of time the closest location is 45-60 mins away.RAYMOND P.
Le client n'a pas laissé de commentaire.Melissa D.
Le client n'a pas laissé de commentaire.Dana J.
Nothing customer service was excellentCAROL P.
Le client n'a pas laissé de commentaire.BRIAN LEE S.
Le client n'a pas laissé de commentaire.Marjorie I.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.DALE D.
I moved just down the street from the return place. No one was there so I took the rental and cleaned it very well. I took it back and dropped it off as no one was there again. I received the closing bill and was charged a 25,00 $ cleaning fee. I do not know why but that was some time ago nowMICHAEL R.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.DARREN LEE F.
He turned the uhaul around for me and was very kind. Merci encore.kylynn J.
Le client n'a pas laissé de commentaire.Gary W.
See other comment.NEALMichael B.
Le client n'a pas laissé de commentaire.Laura M.
Le client n'a pas laissé de commentaire.LINSEY B.
Le client n'a pas laissé de commentaire.HENRY V.
Le client n'a pas laissé de commentaire.Sharon M.
Le client n'a pas laissé de commentaire.Calder A.
The driver side tow dolly lights didn't work, and there was no windshield wiper fluid. The truck was dusty and dirty in the inside.Rosa R.
Le client n'a pas laissé de commentaire.Darrin P.
Customer Service was Great!! Was in & out upon pick up & Return. Only thing I'd have to add is Don't forget to return Customers ID/DL & Deposit. Other than that, it's Great doing business with them.MANUELA M.
Le client n'a pas laissé de commentaire.Donald H.
Le client n'a pas laissé de commentaire.DEAN G.
Truck was nice and clean but no dolly inside and was told it was there.Linda W.
I used cash when I picked up my u-haul and paid a deposit. When I dropped it off at western radiator he didn't have the money to give me my deposit so I'm not happy. Moving is expensive. I wish I would have used my debit. Not happy.Mary G.
Le client n'a pas laissé de commentaire.TRACI DORA V.
I called u-haul 9-21 to reserve a trailer and pick it up on 9-25. U-haul called me on 9-24 to let me know they didn't have a trailer for me until 9-28. I could not move on that date so I had to postpone the move for 1 week. I also know that Western Radiator had at least 2 (6 x 12) trailers but supposedly we could get them because the owner of Western Radiator was on vacation. I suggested the other u-haul dealer in Pendleton (round-up Plumbing) check me out on one of those trailers, but U-haul (Spokane) said that couldn't be done. So we had to postpone our moving date. Is this good customer service? I've rented a lot of trailers from U-haul but wonder about their policies and how they treat customers. Ty at Western Radiator does a great job and has treated me very well!MIKE L.
Fast friendlyBen N.
Le client n'a pas laissé de commentaire.Richard A.
Return was very easy. I plan to return here again.Paul G.
Very clean truck and no hassles.Marillee F.
Scheduled a pick up at 12 and they were not there, later claimed they were at lunch. I just hooked up to the trailer and left. I chose no contact due to Covid-19 and had email confirmation/contract. They did call but haggled about the pickup, I took picture of the towing setup and sent it to representative.David C.
Le client n'a pas laissé de commentaire.Sarah F.
Problems with the online pickup were no problem for them! Re-entered the rental, looked at my papers, gave me the keys and I was gone in 10 minutes. Outstanding. Oh, the problem with online? The site couldn't locate me, even though Google, maps and location all could.WILLIAM T.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.Janette K.
This is always my first choice when I need a truck.Carole I.
I was told where to park and unload the trailer, then the man went back to work in his shop. I returned the trailer early, and was still somehow charged for an extra day.Tim F.
Le client n'a pas laissé de commentaire.Addison W.
Smooth transaction, courteous and professional agent.Steven C.
Le client n'a pas laissé de commentaire.KENDALL A P.
Le client n'a pas laissé de commentaire.Ken M.
My card was charged 375 for 1 u haul rental. Still haven gotten my money backRORY S.
Le client n'a pas laissé de commentaire.KENNETH M.
Le client n'a pas laissé de commentaire.Randy E.
Left trailer on a Sunday when office not open. Afraid someone would steal it and say we never returned it . But early Monday we got an email receipt so it worked out ok.Cynthia H.
Le client n'a pas laissé de commentaire.Andrea R.
Le client n'a pas laissé de commentaire.dan D.
Le client n'a pas laissé de commentaire.Julian P.
The truck was kind of old but very satisfactoryTerry B.
The mobile app is either terrible or your main servers are not able to handle the traffic or both. Trying to use app at Pendleton was impossible with multiple password resets and hangs. Never worked right but thank god the guy showed up.Douglas N.
Le client n'a pas laissé de commentaire.Barbara M.
I have not received my 73,6 refund from you, when will I receive itIrina T.
Give out true estimates. My estimate changed twice, went from 70 $to 93 $then my final bill was 103,77 $ for a 20' truck for 7 hours, local use 25 miles, a dozen blankets, and insurance. Last year I did the same exact move and it was like 59,00 $ and I don't know why it has doubled in just 12 months.Larry H.
Le client n'a pas laissé de commentaire.Venesiah B.
Le client n'a pas laissé de commentaire.Karen K.
I reserved my trailer at a local U-Haul location about 6 weeks before my move. The day before I was to pick it up I got a call from U Haul to tell me I had to pick it up in a different town about 50 miles away (100 round trip). It wasn't the fault of the guys at that location, but the U Haul corporate types should be ashamed.Craig R.
Make sure they do a walk around with you. Charged me a cleaning fee afterwards.Edel A.
Le client n'a pas laissé de commentaire.Taylor M.
Le client n'a pas laissé de commentaire.Samantha M.
Le client n'a pas laissé de commentaire.Wayne W.
I dropped off after hours so I didn't see anyone.Raniel D.
Western Radiator is great. However, the lady I spoke to from the U-Haul office was rude and not helpful at all.Mark O.
Le client n'a pas laissé de commentaire.Adam A.
The online check-in was difficult, and I never received the dolly that was charged on my cardRyan G.
Le client n'a pas laissé de commentaire.Jack L.
Great after hour drop off site.Donna R.
Le client n'a pas laissé de commentaire.sandy W.
Le client n'a pas laissé de commentaire.Tanya S.
Le client n'a pas laissé de commentaire.Richard V.
Le client n'a pas laissé de commentaire.GLORIA T.
Le client n'a pas laissé de commentaire.Derrick L.
Poor information from the call center, local dealer was right on for availability, call center people are I'll informedDan L.
Le client n'a pas laissé de commentaire.Carol Y.
We didn't actually deal with any people so I can't give testimony to the staff; following the drop off instructions and what have you was fine.Suzanne C.
I don't have any clue, y'all were perfectbrian G.
Although the building is extremely old and run down the service was good and I would recommend it.wendy C.
Customer service was prompt and professional, there was plenty of equipment to choose from for being a small town. The only negative was they the truck cab was dusty and dirty, looked like something had been spilled all over the console and the cargo compartment had not been swept out, looked like someone had hauled yard debris..Clarence V.
Le client n'a pas laissé de commentaire.Joe M.
Le client n'a pas laissé de commentaire.Bryan M.
Le client n'a pas laissé de commentaire.Dean S.
The original pick up location did not have a trailer available on the pick up date even though I reserved the trailer three weeks in advance. So I had to drive ninety miles round trip to get a trailer. NOT GOOD!!!Timothy A.
Le client n'a pas laissé de commentaire.Thomas R.
I originally asked for a dolly to move things around, but both they and I forgot that detail when I picked it up. I really appreciated their willingness to deliver the U-Haul trailer! Yet, it took 3 calls for them to remember to pick it up.Jeanne K.
Le client n'a pas laissé de commentaire.William P.
While I was setting up on the app my pick up and drop off location got messed up. It was a jokeRaymond T.
Super good service, great help, friendlycharles B.
Le client n'a pas laissé de commentaire.LORRAINE R.
The truck only had 3/8 of a tank. When it was picked up. It was not documented on the contract.Anthony B.
Le client n'a pas laissé de commentaire.Philip M.